arXiv subjects

Eleanor Wiske Dillon

Publications and source records attributed to Eleanor Wiske Dillon.

3 recordsLinked to original sources

arXiv2026

Reevaluating Causal Estimation Methods with Data from a Product Release

Recent developments in causal machine learning methods have made it easier to estimate flexible relationships between confounders, treatments and outcomes, making unconfoundedness assumptions in causal analysis more palatable. How successful are these approaches in recovering ground truth baselines? In this paper we analyze a new data sample including an experimental rollout of a new feature at a large technology company and a simultaneous sample of users who endogenously opted into the feature. We find that recovering ground truth causal effects is feasible -- but only with careful modeling choices. Our results build on the observational causal literature beginning with LaLonde (1986), offering best practices for more credible treatment effect estimation in modern, high-dimensional datasets.

econ.EM↗

arXiv2025

Shifting Work Patterns with Generative AI

We present evidence from a field experiment across 66 firms and 7,137 knowledge workers. Workers were randomly selected to access a generative AI tool integrated into applications they already used at work for email, meetings, and writing. In the second half of the 6-month experiment, the 80% of treated workers who used this tool spent two fewer hours on email each week and reduced their time working outside of regular hours. Apart from these individual time savings, we do not detect shifts in the quantity or composition of workers' tasks resulting from individual-level AI provision.

econ.GN↗

arXiv2025

Early Impacts of M365 Copilot

Advances in generative AI have rapidly expanded the potential of computers to perform or assist in a wide array of tasks traditionally performed by humans. We analyze a large, real-world randomized experiment of over 6,000 workers at 56 firms to present some of the earliest evidence on how these technologies are changing the way knowledge workers do their jobs. We find substantial time savings on common core tasks across a wide range of industries and occupations: workers who make use of this technology spent half an hour less reading email each week and completed documents 12% faster. Despite the newness of the technology, nearly 40% of workers who were given access to the tool used it regularly in their work throughout the 6-month study.

econ.GN↗