arXiv subjects

Gerhard Satzger

Publications and source records attributed to Gerhard Satzger.

At least 19 recordsLinked to original sources

arXiv2026

From Model Uncertainty to Human Attention: Localization-Aware Visual Cues for Scalable Annotation Review

High-quality labeled data is essential for training robust machine learning models, yet obtaining annotations at scale remains expensive. AI-assisted annotation has therefore become standard in large-scale labeling workflows. However, in tasks where model predictions carry two independent components, a class label and spatial boundaries, a model may classify an object with high confidence while mislocalizing it. Existing AI-assisted workflows offer annotators no signal about where spatial errors are most likely. Without such guidance, humans may systematically underinspect subtly misplaced boxes. We address this by studying the effect of visualizing spatial uncertainty via a purpose-built interface. In a controlled study with 120 participants, those receiving uncertainty cues achieve higher label quality while being faster overall. A box-level analysis confirms that the cues redirect annotator effort toward high-uncertainty predictions and away from well-localized boxes. These findings establish localization uncertainty as a lever to improve human-in-the-loop annotation. Code is available at https://mos-ks.github.io/MUHA/.

cs.HC↗

arXiv2025

When Thinking Pays Off: Incentive Alignment for Human-AI Collaboration

Collaboration with artificial intelligence (AI) has improved human decision-making across various domains by leveraging the complementary capabilities of humans and AI. Yet, humans systematically overrely on AI advice, even when their independent judgment would yield superior outcomes, fundamentally undermining the potential of human-AI complementarity. Building on prior work, we identify prevailing incentive structures in human-AI decision-making as a structural driver of this overreliance. To address this misalignment, we propose an alternative incentive mechanism designed to counteract systemic overreliance. We empirically evaluate this approach through a behavioral experiment with 180 participants, finding that the proposed mechanism significantly reduces overreliance. We also show that while appropriately designed incentives can enhance collaboration and decision quality, poorly designed incentives may distort behavior, introduce unintended consequences, and ultimately degrade performance. These findings underscore the importance of aligning incentives with task context and human-AI complementarities, and suggest that effective collaboration requires a shift toward context-sensitive incentive design.

cs.HC↗

arXiv2025

Development of Mental Models in Human-AI Collaboration: A Conceptual Framework

Artificial intelligence has become integral to organizational decision-making and while research has explored many facets of this human-AI collaboration, the focus has mainly been on designing the AI agent(s) and the way the collaboration is set up - generally assuming a human decision-maker to be "fixed". However, it has largely been neglected that decision-makers' mental models evolve through their continuous interaction with AI systems. This paper addresses this gap by conceptualizing how the design of human-AI collaboration influences the development of three complementary and interdependent mental models necessary for this collaboration. We develop an integrated socio-technical framework that identifies the mechanisms driving the mental model evolution: data contextualization, reasoning transparency, and performance feedback. Our work advances human-AI collaboration literature through three key contributions: introducing three distinct mental models (domain, information processing, complementarity-awareness); recognizing the dynamic nature of mental models; and establishing mechanisms that guide the purposeful design of effective human-AI collaboration.

cs.HC↗

arXiv2025

Data Quality Challenges in Retrieval-Augmented Generation

Organizations increasingly adopt Retrieval-Augmented Generation (RAG) to enhance Large Language Models with enterprise-specific knowledge. However, current data quality (DQ) frameworks have been primarily developed for static datasets, and only inadequately address the dynamic, multi-stage nature of RAG systems. This study aims to develop DQ dimensions for this new type of AI-based systems. We conduct 16 semi-structured interviews with practitioners of leading IT service companies. Through a qualitative content analysis, we inductively derive 15 distinct DQ dimensions across the four processing stages of RAG systems: data extraction, data transformation, prompt & search, and generation. Our findings reveal that (1) new dimensions have to be added to traditional DQ frameworks to also cover RAG contexts; (2) these new dimensions are concentrated in early RAG steps, suggesting the need for front-loaded quality management strategies, and (3) DQ issues transform and propagate through the RAG pipeline, necessitating a dynamic, step-aware approach to quality management.

cs.AI↗

arXiv2025

Honey, I Shrunk the Language Model: Impact of Knowledge Distillation Methods on Performance and Explainability

Artificial Intelligence (AI) has increasingly influenced modern society, recently in particular through significant advancements in Large Language Models (LLMs). However, high computational and storage demands of LLMs still limit their deployment in resource-constrained environments. Knowledge distillation addresses this challenge by training a small student model from a larger teacher model. Previous research has introduced several distillation methods for both generating training data and for training the student model. Despite their relevance, the effects of state-of-the-art distillation methods on model performance and explainability have not been thoroughly investigated and compared. In this work, we enlarge the set of available methods by applying critique-revision prompting to distillation for data generation and by synthesizing existing methods for training. For these methods, we provide a systematic comparison based on the widely used Commonsense Question-Answering (CQA) dataset. While we measure performance via student model accuracy, we employ a human-grounded study to evaluate explainability. We contribute new distillation methods and their comparison in terms of both performance and explainability. This should further advance the distillation of small language models and, thus, contribute to broader applicability and faster diffusion of LLM technology.

cs.CL↗

arXiv2025

Towards Human-Understandable Multi-Dimensional Concept Discovery

Concept-based eXplainable AI (C-XAI) aims to overcome the limitations of traditional saliency maps by converting pixels into human-understandable concepts that are consistent across an entire dataset. A crucial aspect of C-XAI is completeness, which measures how well a set of concepts explains a model's decisions. Among C-XAI methods, Multi-Dimensional Concept Discovery (MCD) effectively improves completeness by breaking down the CNN latent space into distinct and interpretable concept subspaces. However, MCD's explanations can be difficult for humans to understand, raising concerns about their practical utility. To address this, we propose Human-Understandable Multi-dimensional Concept Discovery (HU-MCD). HU-MCD uses the Segment Anything Model for concept identification and implements a CNN-specific input masking technique to reduce noise introduced by traditional masking methods. These changes to MCD, paired with the completeness relation, enable HU-MCD to enhance concept understandability while maintaining explanation faithfulness. Our experiments, including human subject studies, show that HU-MCD provides more precise and reliable explanations than existing C-XAI methods. The code is available at https://github.com/grobruegge/hu-mcd.

cs.CV↗

arXiv2024

Explainability in AI Based Applications: A Framework for Comparing Different Techniques

The integration of artificial intelligence into business processes has significantly enhanced decision-making capabilities across various industries such as finance, healthcare, and retail. However, explaining the decisions made by these AI systems poses a significant challenge due to the opaque nature of recent deep learning models, which typically function as black boxes. To address this opacity, a multitude of explainability techniques have emerged. However, in practical business applications, the challenge lies in selecting an appropriate explainability method that balances comprehensibility with accuracy. This paper addresses the practical need of understanding differences in the output of explainability techniques by proposing a novel method for the assessment of the agreement of different explainability techniques. Based on our proposed methods, we provide a comprehensive comparative analysis of six leading explainability techniques to help guiding the selection of such techniques in practice. Our proposed general-purpose method is evaluated on top of one of the most popular deep learning architectures, the Vision Transformer model, which is frequently employed in business applications. Notably, we propose a novel metric to measure the agreement of explainability techniques that can be interpreted visually. By providing a practical framework for understanding the agreement of diverse explainability techniques, our research aims to facilitate the broader integration of interpretable AI systems in business applications.

cs.AI↗

arXiv2024

Don't be Fooled: The Misinformation Effect of Explanations in Human-AI Collaboration

Across various applications, humans increasingly use black-box artificial intelligence (AI) systems without insight into these systems' reasoning. To counter this opacity, explainable AI (XAI) methods promise enhanced transparency and interpretability. While recent studies have explored how XAI affects human-AI collaboration, few have examined the potential pitfalls caused by incorrect explanations. The implications for humans can be far-reaching but have not been explored extensively. To investigate this, we ran a study (n=160) on AI-assisted decision-making in which humans were supported by XAI. Our findings reveal a misinformation effect when incorrect explanations accompany correct AI advice with implications post-collaboration. This effect causes humans to infer flawed reasoning strategies, hindering task execution and demonstrating impaired procedural knowledge. Additionally, incorrect explanations compromise human-AI team-performance during collaboration. With our work, we contribute to HCI by providing empirical evidence for the negative consequences of incorrect explanations on humans post-collaboration and outlining guidelines for designers of AI.

cs.HC↗

arXiv2024

Transferring Domain Knowledge with (X)AI-Based Learning Systems

In numerous high-stakes domains, training novices via conventional learning systems does not suffice. To impart tacit knowledge, experts' hands-on guidance is imperative. However, training novices by experts is costly and time-consuming, increasing the need for alternatives. Explainable artificial intelligence (XAI) has conventionally been used to make black-box artificial intelligence systems interpretable. In this work, we utilize XAI as an alternative: An (X)AI system is trained on experts' past decisions and is then employed to teach novices by providing examples coupled with explanations. In a study with 249 participants, we measure the effectiveness of such an approach for a classification task. We show that (X)AI-based learning systems are able to induce learning in novices and that their cognitive styles moderate learning. Thus, we take the first steps to reveal the impact of XAI on human learning and point AI developers to future options to tailor the design of (X)AI-based learning systems.

cs.HC↗

arXiv2024

Improving Label Error Detection and Elimination with Uncertainty Quantification

Identifying and handling label errors can significantly enhance the accuracy of supervised machine learning models. Recent approaches for identifying label errors demonstrate that a low self-confidence of models with respect to a certain label represents a good indicator of an erroneous label. However, latest work has built on softmax probabilities to measure self-confidence. In this paper, we argue that -- as softmax probabilities do not reflect a model's predictive uncertainty accurately -- label error detection requires more sophisticated measures of model uncertainty. Therefore, we develop a range of novel, model-agnostic algorithms for Uncertainty Quantification-Based Label Error Detection (UQ-LED), which combine the techniques of confident learning (CL), Monte Carlo Dropout (MCD), model uncertainty measures (e.g., entropy), and ensemble learning to enhance label error detection. We comprehensively evaluate our algorithms on four image classification benchmark datasets in two stages. In the first stage, we demonstrate that our UQ-LED algorithms outperform state-of-the-art confident learning in identifying label errors. In the second stage, we show that removing all identified errors from the training data based on our approach results in higher accuracies than training on all available labeled data. Importantly, besides our contributions to the detection of label errors, we particularly propose a novel approach to generate realistic, class-dependent label errors synthetically. Overall, our study demonstrates that selectively cleaning datasets with UQ-LED algorithms leads to more accurate classifications than using larger, noisier datasets.

cs.LG↗

arXiv2024

Complementarity in Human-AI Collaboration: Concept, Sources, and Evidence

Artificial intelligence (AI) has the potential to significantly enhance human performance across various domains. Ideally, collaboration between humans and AI should result in complementary team performance (CTP) -- a level of performance that neither of them can attain individually. So far, however, CTP has rarely been observed, suggesting an insufficient understanding of the principle and the application of complementarity. Therefore, we develop a general concept of complementarity and formalize its theoretical potential as well as the actual realized effect in decision-making situations. Moreover, we identify information and capability asymmetry as the two key sources of complementarity. Finally, we illustrate the impact of each source on complementarity potential and effect in two empirical studies. Our work provides researchers with a comprehensive theoretical foundation of human-AI complementarity in decision-making and demonstrates that leveraging these sources constitutes a viable pathway towards designing effective human-AI collaboration, i.e., the realization of CTP.

cs.HC↗

arXiv2024

Human Delegation Behavior in Human-AI Collaboration: The Effect of Contextual Information

The integration of artificial intelligence (AI) into human decision-making processes at the workplace presents both opportunities and challenges. One promising approach to leverage existing complementary capabilities is allowing humans to delegate individual instances of decision tasks to AI. However, enabling humans to delegate instances effectively requires them to assess several factors. One key factor is the analysis of both their own capabilities and those of the AI in the context of the given task. In this work, we conduct a behavioral study to explore the effects of providing contextual information to support this delegation decision. Specifically, we investigate how contextual information about the AI and the task domain influence humans' delegation decisions to an AI and their impact on the human-AI team performance. Our findings reveal that access to contextual information significantly improves human-AI team performance in delegation settings. Finally, we show that the delegation behavior changes with the different types of contextual information. Overall, this research advances the understanding of computer-supported, collaborative work and provides actionable insights for designing more effective collaborative systems.

cs.HC↗

arXiv2023

Towards Effective Human-AI Decision-Making: The Role of Human Learning in Appropriate Reliance on AI Advice

The true potential of human-AI collaboration lies in exploiting the complementary capabilities of humans and AI to achieve a joint performance superior to that of the individual AI or human, i.e., to achieve complementary team performance (CTP). To realize this complementarity potential, humans need to exercise discretion in following AI 's advice, i.e., appropriately relying on the AI's advice. While previous work has focused on building a mental model of the AI to assess AI recommendations, recent research has shown that the mental model alone cannot explain appropriate reliance. We hypothesize that, in addition to the mental model, human learning is a key mediator of appropriate reliance and, thus, CTP. In this study, we demonstrate the relationship between learning and appropriate reliance in an experiment with 100 participants. This work provides fundamental concepts for analyzing reliance and derives implications for the effective design of human-AI decision-making.

cs.AI↗

arXiv2023

Improving the Efficiency of Human-in-the-Loop Systems: Adding Artificial to Human Experts

Information systems increasingly leverage artificial intelligence (AI) and machine learning (ML) to generate value from vast amounts of data. However, ML models are imperfect and can generate incorrect classifications. Hence, human-in-the-loop (HITL) extensions to ML models add a human review for instances that are difficult to classify. This study argues that continuously relying on human experts to handle difficult model classifications leads to a strong increase in human effort, which strains limited resources. To address this issue, we propose a hybrid system that creates artificial experts that learn to classify data instances from unknown classes previously reviewed by human experts. Our hybrid system assesses which artificial expert is suitable for classifying an instance from an unknown class and automatically assigns it. Over time, this reduces human effort and increases the efficiency of the system. Our experiments demonstrate that our approach outperforms traditional HITL systems for several benchmarks on image classification.

cs.LG↗

arXiv2023

ML-Based Teaching Systems: A Conceptual Framework

As the shortage of skilled workers continues to be a pressing issue, exacerbated by demographic change, it is becoming a critical challenge for organizations to preserve the knowledge of retiring experts and to pass it on to novices. While this knowledge transfer has traditionally taken place through personal interaction, it lacks scalability and requires significant resources and time. IT-based teaching systems have addressed this scalability issue, but their development is still tedious and time-consuming. In this work, we investigate the potential of machine learning (ML) models to facilitate knowledge transfer in an organizational context, leading to more cost-effective IT-based teaching systems. Through a systematic literature review, we examine key concepts, themes, and dimensions to better understand and design ML-based teaching systems. To do so, we capture and consolidate the capabilities of ML models in IT-based teaching systems, inductively analyze relevant concepts in this context, and determine their interrelationships. We present our findings in the form of a review of the key concepts, themes, and dimensions to understand and inform on ML-based teaching systems. Building on these results, our work contributes to research on computer-supported cooperative work by conceptualizing how ML-based teaching systems can preserve expert knowledge and facilitate its transfer from SMEs to human novices. In this way, we shed light on this emerging subfield of human-computer interaction and serve to build an interdisciplinary research agenda.

cs.HC↗

arXiv2023

AI Reliance and Decision Quality: Fundamentals, Interdependence, and the Effects of Interventions

In AI-assisted decision-making, a central promise of having a human-in-the-loop is that they should be able to complement the AI system by overriding its wrong recommendations. In practice, however, we often see that humans cannot assess the correctness of AI recommendations and, as a result, adhere to wrong or override correct advice. Different ways of relying on AI recommendations have immediate, yet distinct, implications for decision quality. Unfortunately, reliance and decision quality are often inappropriately conflated in the current literature on AI-assisted decision-making. In this work, we disentangle and formalize the relationship between reliance and decision quality, and we characterize the conditions under which human-AI complementarity is achievable. To illustrate how reliance and decision quality relate to one another, we propose a visual framework and demonstrate its usefulness for interpreting empirical findings, including the effects of interventions like explanations. Overall, our research highlights the importance of distinguishing between reliance behavior and decision quality in AI-assisted decision-making.

cs.HC↗

arXiv2023

Appropriate Reliance on AI Advice: Conceptualization and the Effect of Explanations

AI advice is becoming increasingly popular, e.g., in investment and medical treatment decisions. As this advice is typically imperfect, decision-makers have to exert discretion as to whether actually follow that advice: they have to "appropriately" rely on correct and turn down incorrect advice. However, current research on appropriate reliance still lacks a common definition as well as an operational measurement concept. Additionally, no in-depth behavioral experiments have been conducted that help understand the factors influencing this behavior. In this paper, we propose Appropriateness of Reliance (AoR) as an underlying, quantifiable two-dimensional measurement concept. We develop a research model that analyzes the effect of providing explanations for AI advice. In an experiment with 200 participants, we demonstrate how these explanations influence the AoR, and, thus, the effectiveness of AI advice. Our work contributes fundamental concepts for the analysis of reliance behavior and the purposeful design of AI advisors.

cs.AI↗

arXiv2023

Enabling Inter-organizational Analytics in Business Networks Through Meta Machine Learning

Successful analytics solutions that provide valuable insights often hinge on the connection of various data sources. While it is often feasible to generate larger data pools within organizations, the application of analytics within (inter-organizational) business networks is still severely constrained. As data is distributed across several legal units, potentially even across countries, the fear of disclosing sensitive information as well as the sheer volume of the data that would need to be exchanged are key inhibitors for the creation of effective system-wide solutions -- all while still reaching superior prediction performance. In this work, we propose a meta machine learning method that deals with these obstacles to enable comprehensive analyses within a business network. We follow a design science research approach and evaluate our method with respect to feasibility and performance in an industrial use case. First, we show that it is feasible to perform network-wide analyses that preserve data confidentiality as well as limit data transfer volume. Second, we demonstrate that our method outperforms a conventional isolated analysis and even gets close to a (hypothetical) scenario where all data could be shared within the network. Thus, we provide a fundamental contribution for making business networks more effective, as we remove a key obstacle to tap the huge potential of learning from data that is scattered throughout the network.

cs.LG↗