arXiv subjects

Gijs van Dijck

Publications and source records attributed to Gijs van Dijck.

8 recordsLinked to original sources

arXiv2026

"If I Had to Buy Just ONE: Galaxy S26 Ultra": Auditing AI-Generated Product Recommendations

Consumers increasingly use AI chatbots for advice on what to buy. With companies like OpenAI and Google monetising their AI through advertising, this raises difficult questions about the bias and impartiality of such advice. In response, we conduct an AI audit of popular chatbots using real commercial-advice queries. First, we curate a dataset of 2,528 real commercial-advice queries (ConsumerQ). Then, we evaluate 1,536 responses to product queries from popular AI chatbots: ChatGPT (chatbot and API), Google Gemini (chatbot and API), and Google Search (AI Overviews). We find that ChatGPT expresses a first-person product preference in 79% of product-recommending responses, compared with 7% for Gemini and 2% for AI Overviews, while the products recommended often change across repeated requests. Displayed sources vary strongly: for the same query, the ChatGPT and Gemini interfaces share only 5.4% of domains on average, with no domain in common in 76.7% of comparisons. APIs provide a different view from their corresponding interfaces, with mean domain overlaps of 12.0% for ChatGPT and 14.8% for Gemini, and also differ in the types and layers of source information they expose. Our findings show that neither isolated responses nor API observations can be assumed to represent the commercial advice consumers encounter. Independent audits of AI-mediated commercial advice should therefore account for repeated responses, consumer-facing conditions, and the source layer being observed.

cs.CY↗

arXiv2026

Is your AI Model Accurate Enough? The Difficult Choices Behind Rigorous AI Development and the EU AI Act

Technical and legal debates frequently suggest that "accuracy" is an objective, measurable, and purely technical property. We challenge this view, showing that evaluating AI performance fundamentally depends on context-dependent normative decisions. These techno-normative choices are crucial for rigorous AI deployment, as they determine which errors are prioritised, how risks are distributed, and how trade-offs between competing objectives are resolved. This paper provides a legal-technical analysis of the choices that shape how accuracy is defined, measured, and assessed, using the 2024 European Union AI Act -- which mandates an "appropriate level of accuracy" for high-risk systems -- as a primary case study. We identify and analyse four choices central to any robust performance evaluation: (1) selecting metrics, (2) balancing multiple metrics, (3) measuring metrics against representative data, and (4) determining acceptance thresholds. For each choice, we study its relationship to the AI Act's accuracy requirement and associated documentation obligations, show how its technical implementation embeds implicit or explicit assumptions about acceptable risks, errors, and trade-offs, and discuss the implications for the practical implementation of the AI Act by examples and related technical standards. By making the techno-normative dimensions of accuracy explicit, this paper contributes to broader interdisciplinary debates on AI governance and regulation, and offers specific guidance for regulators, auditors, and developers tasked with translating (legal) safety requirements into technical practice.

cs.CY↗

arXiv2025

Can LLMs Create Legally Relevant Summaries and Analyses of Videos?

Understanding the legally relevant factual basis of an event and conveying it through text is a key skill of legal professionals. This skill is important for preparing forms (e.g., insurance claims) or other legal documents (e.g., court claims), but often presents a challenge for laypeople. Current AI approaches aim to bridge this gap, but mostly rely on the user to articulate what has happened in text, which may be challenging for many. Here, we investigate the capability of large language models (LLMs) to understand and summarize events occurring in videos. We ask an LLM to summarize and draft legal letters, based on 120 YouTube videos showing legal issues in various domains. Overall, 71.7\% of the summaries were rated as of high or medium quality, which is a promising result, opening the door to a number of applications in e.g. access to justice.

cs.MM↗

arXiv2025

Adoption of Watermarking for Generative AI Systems in Practice and Implications under the new EU AI Act

AI-generated images have become so good in recent years that individuals often cannot distinguish them any more from "real" images. This development, combined with the rapid spread of AI-generated content online, creates a series of societal risks. Watermarking, a technique that involves embedding information within images and other content to indicate their AI-generated nature, has emerged as a primary mechanism to address the risks posed by AI-generated content. Indeed, watermarking and AI labelling measures are now becoming a legal requirement in many jurisdictions, including under the 2024 European Union AI Act. Despite the widespread use of AI image generation systems, the practical implications and the current status of implementation of these measures remain largely unexamined. The present paper therefore provides both an empirical and a legal analysis of these measures. In our legal analysis, we identify four categories of generative AI deployment scenarios and outline how the legal obligations could apply in each category. In our empirical analysis, we find that only a minority number of AI image generators currently implement adequate watermarking (38%) and deep fake labelling (18%) practices. In response, we suggest a range of avenues of how the implementation of these legally mandated techniques can be improved, and publicly share our tooling for the detection of watermarks in images.

cs.CY↗

arXiv2024

Know When to Fuse: Investigating Non-English Hybrid Retrieval in the Legal Domain

Hybrid search has emerged as an effective strategy to offset the limitations of different matching paradigms, especially in out-of-domain contexts where notable improvements in retrieval quality have been observed. However, existing research predominantly focuses on a limited set of retrieval methods, evaluated in pairs on domain-general datasets exclusively in English. In this work, we study the efficacy of hybrid search across a variety of prominent retrieval models within the unexplored field of law in the French language, assessing both zero-shot and in-domain scenarios. Our findings reveal that in a zero-shot context, fusing different domain-general models consistently enhances performance compared to using a standalone model, regardless of the fusion method. Surprisingly, when models are trained in-domain, we find that fusion generally diminishes performance relative to using the best single system, unless fusing scores with carefully tuned weights. These novel insights, among others, expand the applicability of prior findings across a new field and language, and contribute to a deeper understanding of hybrid search in non-English specialized domains.

cs.CL↗

arXiv2024

ColBERT-XM: A Modular Multi-Vector Representation Model for Zero-Shot Multilingual Information Retrieval

State-of-the-art neural retrievers predominantly focus on high-resource languages like English, which impedes their adoption in retrieval scenarios involving other languages. Current approaches circumvent the lack of high-quality labeled data in non-English languages by leveraging multilingual pretrained language models capable of cross-lingual transfer. However, these models require substantial task-specific fine-tuning across multiple languages, often perform poorly in languages with minimal representation in the pretraining corpus, and struggle to incorporate new languages after the pretraining phase. In this work, we present a novel modular dense retrieval model that learns from the rich data of a single high-resource language and effectively zero-shot transfers to a wide array of languages, thereby eliminating the need for language-specific labeled data. Our model, ColBERT-XM, demonstrates competitive performance against existing state-of-the-art multilingual retrievers trained on more extensive datasets in various languages. Further analysis reveals that our modular approach is highly data-efficient, effectively adapts to out-of-distribution data, and significantly reduces energy consumption and carbon emissions. By demonstrating its proficiency in zero-shot scenarios, ColBERT-XM marks a shift towards more sustainable and inclusive retrieval systems, enabling effective information accessibility in numerous languages. We publicly release our code and models for the community.

cs.CL↗

arXiv2023

Interpretable Long-Form Legal Question Answering with Retrieval-Augmented Large Language Models

Many individuals are likely to face a legal dispute at some point in their lives, but their lack of understanding of how to navigate these complex issues often renders them vulnerable. The advancement of natural language processing opens new avenues for bridging this legal literacy gap through the development of automated legal aid systems. However, existing legal question answering (LQA) approaches often suffer from a narrow scope, being either confined to specific legal domains or limited to brief, uninformative responses. In this work, we propose an end-to-end methodology designed to generate long-form answers to any statutory law questions, utilizing a "retrieve-then-read" pipeline. To support this approach, we introduce and release the Long-form Legal Question Answering (LLeQA) dataset, comprising 1,868 expert-annotated legal questions in the French language, complete with detailed answers rooted in pertinent legal provisions. Our experimental results demonstrate promising performance on automatic evaluation metrics, but a qualitative analysis uncovers areas for refinement. As one of the only comprehensive, expert-annotated long-form LQA dataset, LLeQA has the potential to not only accelerate research towards resolving a significant real-world issue, but also act as a rigorous benchmark for evaluating NLP models in specialized domains. We publicly release our code, data, and models.

cs.CL↗

arXiv2023

Finding the Law: Enhancing Statutory Article Retrieval via Graph Neural Networks

Statutory article retrieval (SAR), the task of retrieving statute law articles relevant to a legal question, is a promising application of legal text processing. In particular, high-quality SAR systems can improve the work efficiency of legal professionals and provide basic legal assistance to citizens in need at no cost. Unlike traditional ad-hoc information retrieval, where each document is considered a complete source of information, SAR deals with texts whose full sense depends on complementary information from the topological organization of statute law. While existing works ignore these domain-specific dependencies, we propose a novel graph-augmented dense statute retriever (G-DSR) model that incorporates the structure of legislation via a graph neural network to improve dense retrieval performance. Experimental results show that our approach outperforms strong retrieval baselines on a real-world expert-annotated SAR dataset.

cs.IR↗