arXiv subjects

Giovanni Montanari

Publications and source records attributed to Giovanni Montanari.

2 recordsLinked to original sources

arXiv2026

Learning When to Automate: Queue Control in Human-AI Service Systems

We study a human-AI service system in which tasks arrive sequentially and are processed through a two-stage architecture: an automated chatbot followed, when necessary, by a human agent. We consider $T$ sequentially arriving tasks, each belonging to one of $K$ heterogeneous types. For each task the decision maker chooses how many resources to allocate to the chatbot, whose type-dependent success probabilities are initially unknown. Tasks not resolved by the chatbot enter type-dependent human-service queues, where they are processed by a human agent with unknown service rates. This model captures a central tradeoff in hybrid service systems: relying more on automation reduces human congestion but increases chatbot costs, while insufficient automation may overload the human agent. We propose the UCB-DPP policy, which combines Upper Confidence Bounds with Drift-Plus-Penalty control to learn the unknown parameters of the system while making queue-aware decisions. We prove that UCB-DPP achieves regret $\widetilde{\mathcal{O}}(K\sqrt{T})$ and guarantees mean-rate stability of the human-service queues. Simulations on synthetic instances show that the proposed policy outperforms natural baselines.

cs.LG↗

arXiv2026

Learning to Allocate Resources with Censored Feedback

We study the online resource allocation problem in which at each round, a budget $B$ must be allocated across $K$ arms under censored feedback. An arm yields a reward if and only if two conditions are satisfied: (i) the arm is activated according to an arm-specific Bernoulli random variable with unknown parameter, and (ii) the allocated budget exceeds a random threshold drawn from a parametric distribution with unknown parameter. Over $T$ rounds, the learner must jointly estimate the unknown parameters and allocate the budget so as to maximize cumulative reward facing the exploration--exploitation trade-off. We prove an information-theoretic regret lower bound $Ω(T^{1/3})$, demonstrating the intrinsic difficulty of the problem. We then propose RA-UCB, an optimistic algorithm that leverages non-trivial parameter estimation and confidence bounds. When the budget $B$ is known at the beginning of each round, RA-UCB achieves a regret of order $\widetilde{\mathcal{O}}(\sqrt{T})$, and even $\mathcal{O}(\mathrm{poly}\text{-}\log T)$ under stronger assumptions. As for unknown, round dependent budget, we introduce MG-UCB, which allows within-round switching and infinitesimal allocations, and matches the regret guarantees of RA-UCB. We then validate our theoretical results through experiments on real-world datasets.

cs.LG↗