arXiv subjects

Gottfried Zimmermann

Publications and source records attributed to Gottfried Zimmermann.

5 recordsLinked to original sources

arXiv2026

OpenWER: Improving Cross-Lingual ASR Evaluation and Enabling Token-Based Accuracy Metrics

Advances in deep learning and end-to-end Automatic Speech Recognition (ASR) have enabled robust multilingual models, but evaluation metrics remain limited in assessing accuracy. Efforts to improve or replace the common metric Word Error Rate (WER) often focus on English, leaving evaluations for low-resource languages under-explored and hindering fair cross-lingual comparisons. We present OpenWER, an open-source implementation that improves WER robustness through language-specific normalisation and compound word detection. A token-based Levenshtein alignment preserves complementary metrics and allows metadata embedding for granular accuracy scores. Our analysis of 52 languages shows absolute WER reductions of up to 25% compared to common libraries. OpenWER contributes to fairness in ASR research by increasing the reliability of WER across diverse languages and enabling more comprehensive accuracy evaluations.

cs.CL↗

arXiv2025

Communication Access Real-Time Translation Through Collaborative Correction of Automatic Speech Recognition

Communication access real-time translation (CART) is an essential accessibility service for d/Deaf and hard of hearing (DHH) individuals, but the cost and scarcity of trained personnel limit its availability. While Automatic Speech Recognition (ASR) offers a cheap and scalable alternative, transcription errors can lead to serious accessibility issues. Real-time correction of ASR by non-professionals presents an under-explored CART workflow that addresses these limitations. We conducted a user study with 75 participants to evaluate the feasibility and efficiency of this workflow. Complementary, we held focus groups with 25 DHH individuals to identify acceptable accuracy levels and factors affecting the accessibility of real-time captioning. Results suggest that collaborative editing can improve transcription accuracy to the extent that DHH users rate it positively regarding understandability. Focus groups also showed that human effort to improve captioning is highly valued, supporting a semi-automated approach as an alternative to stand-alone ASR and traditional CART services.

cs.HC↗

arXiv2025

Evaluating ASR Confidence Scores for Automated Error Detection in User-Assisted Correction Interfaces

Despite advances in Automatic Speech Recognition (ASR), transcription errors persist and require manual correction. Confidence scores, which indicate the certainty of ASR results, could assist users in identifying and correcting errors. This study evaluates the reliability of confidence scores for error detection through a comprehensive analysis of end-to-end ASR models and a user study with 36 participants. The results show that while confidence scores correlate with transcription accuracy, their error detection performance is limited. Classifiers frequently miss errors or generate many false positives, undermining their practical utility. Confidence-based error detection neither improved correction efficiency nor was perceived as helpful by participants. These findings highlight the limitations of confidence scores and the need for more sophisticated approaches to improve user interaction and explainability of ASR results.

cs.HC↗

arXiv2024

Measuring the Accuracy of Automatic Speech Recognition Solutions

For d/Deaf and hard of hearing (DHH) people, captioning is an essential accessibility tool. Significant developments in artificial intelligence (AI) mean that Automatic Speech Recognition (ASR) is now a part of many popular applications. This makes creating captions easy and broadly available - but transcription needs high levels of accuracy to be accessible. Scientific publications and industry report very low error rates, claiming AI has reached human parity or even outperforms manual transcription. At the same time the DHH community reports serious issues with the accuracy and reliability of ASR. There seems to be a mismatch between technical innovations and the real-life experience for people who depend on transcription. Independent and comprehensive data is needed to capture the state of ASR. We measured the performance of eleven common ASR services with recordings of Higher Education lectures. We evaluated the influence of technical conditions like streaming, the use of vocabularies, and differences between languages. Our results show that accuracy ranges widely between vendors and for the individual audio samples. We also measured a significant lower quality for streaming ASR, which is used for live events. Our study shows that despite the recent improvements of ASR, common services lack reliability in accuracy.

cs.CL↗

arXiv2024

Beyond Levenshtein: Leveraging Multiple Algorithms for Robust Word Error Rate Computations And Granular Error Classifications

The Word Error Rate (WER) is the common measure of accuracy for Automatic Speech Recognition (ASR). Transcripts are usually pre-processed by substituting specific characters to account for non-semantic differences. As a result of this normalisation, information on the accuracy of punctuation or capitalisation is lost. We present a non-destructive, token-based approach using an extended Levenshtein distance algorithm to compute a robust WER and additional orthographic metrics. Transcription errors are also classified more granularly by existing string similarity and phonetic algorithms. An evaluation on several datasets demonstrates the practical equivalence of our approach compared to common WER computations. We also provide an exemplary analysis of derived use cases, such as a punctuation error rate, and a web application for interactive use and visualisation of our implementation. The code is available open-source.

cs.CL↗