arXiv subjects

Han van der Aa

Publications and source records attributed to Han van der Aa.

At least 19 recordsLinked to original sources

arXiv2026

Probabilistic Forecasting of Business Process Executions with Neural Temporal Point Processes

Operators of service-based systems act on forecasts of how a running execution will continue, and such a forecast is actionable only if its reliability is known. Mainstream deep-learning models for this task are discriminative and deterministic: they emit a single next activity and a single remaining-time estimate, without a distribution to reason over. We instead cast the problem as generative sequence modelling with marked temporal point processes, which define a joint density over the next mark and its inter-event time and therefore deliver predictive distributions by construction. Real event logs violate the simple-point-process assumption these models rest on, since consecutive events frequently carry identical timestamps; we handle such ties explicitly and combine a transformer encoder with a mixture decoder over inter-event times, trained by exact log-likelihood. On ten public logs, the resulting model matches discriminative baselines on point accuracy, dominates them on the calibration and sharpness of remaining-time distributions, and is the cheapest at inference, since a full predictive distribution is obtained in a single forward pass without sampling.

cs.LG↗

arXiv2026

From Global Policies to Local Strategies: Multi-Objective Optimization of Resource-Specific Handover Policies

Efficient resource allocation is a key challenge in business process management, with direct implications for cost, throughput time, and utilization. While recent Reinforcement Learning (RL) approaches have shown promise in deriving adaptive allocation policies, they typically neglect inter-resource collaboration patterns that can strongly influence real-world task handovers. Recognizing this, this paper introduces the first approach for multi-objective optimization of resource-level decision-making, enabling the recommendation of person-specific handover policies. To achieve this, our work combines an existing Multi-Agent System-based process simulator with a multi-objective evolutionary algorithm. The resulting approach produces Pareto-optimal, resource-specific policies that optimize the process across multiple objectives. Experimental results on synthetic and real-world datasets show that our approach reduces costs by an average of 37% and waiting time by 58%, consistently outperforming heuristic baselines and demonstrating the potential of leveraging collaboration-aware optimization to improve process performance.

cs.MA↗

arXiv2025

Mining Constraints from Reference Process Models for Detecting Best-Practice Violations in Event Logs

Detecting undesired process behavior is one of the main tasks of process mining and various conformance-checking techniques have been developed to this end. These techniques typically require a normative process model as input, specifically designed for the processes to be analyzed. Such models are rarely available, though, and their creation involves considerable manual effort.However, reference process models serve as best-practice templates for organizational processes in a plethora of domains, containing valuable knowledge about general behavioral relations in well-engineered processes. These general models can thus mitigate the need for dedicated models by providing a basis to check for undesired behavior. Still, finding a perfectly matching reference model for a real-life event log is unrealistic because organizational needs can vary, despite similarities in process execution. Furthermore, event logs may encompass behavior related to different reference models, making traditional conformance checking impractical as it requires aligning process executions to individual models. To still use reference models for conformance checking, we propose a framework for mining declarative best-practice constraints from a reference model collection, automatically selecting constraints that are relevant for a given event log, and checking for best-practice violations. We demonstrate the capability of our framework to detect best-practice violations through an evaluation based on real-world process model collections and event logs.

cs.SE↗

arXiv2025

LLMs that Understand Processes: Instruction-tuning for Semantics-Aware Process Mining

Process mining is increasingly using textual information associated with events to tackle tasks such as anomaly detection and process discovery. Such semantics-aware process mining focuses on what behavior should be possible in a process (i.e., expectations), thus providing an important complement to traditional, frequency-based techniques that focus on recorded behavior (i.e., reality). Large Language Models (LLMs) provide a powerful means for tackling semantics-aware tasks. However, the best performance is so far achieved through task-specific fine-tuning, which is computationally intensive and results in models that can only handle one specific task. To overcome this lack of generalization, we use this paper to investigate the potential of instruction-tuning for semantics-aware process mining. The idea of instruction-tuning here is to expose an LLM to prompt-answer pairs for different tasks, e.g., anomaly detection and next-activity prediction, making it more familiar with process mining, thus allowing it to also perform better at unseen tasks, such as process discovery. Our findings demonstrate a varied impact of instruction-tuning: while performance considerably improved on process discovery and prediction tasks, it varies across models on anomaly detection tasks, highlighting that the selection of tasks for instruction-tuning is critical to achieving desired outcomes.

cs.CL↗

arXiv2025

Rethinking BPS: A Utility-Based Evaluation Framework

Business process simulation (BPS) is a key tool for analyzing and optimizing organizational workflows, supporting decision-making by estimating the impact of process changes. The reliability of such estimates depends on the ability of a BPS model to accurately mimic the process under analysis, making rigorous accuracy evaluation essential. However, the state-of-the-art approach to evaluating BPS models has two key limitations. First, it treats simulation as a forecasting problem, testing whether models can predict unseen future events. This fails to assess how well a model captures the as-is process, particularly when process behavior changes from train to test period. Thus, it becomes difficult to determine whether poor results stem from an inaccurate model or the inherent complexity of the data, such as unpredictable drift. Second, the evaluation approach strongly relies on Earth Mover's Distance-based metrics, which can obscure temporal patterns and thus yield misleading conclusions about simulation quality. To address these issues, we propose a novel framework that evaluates simulation quality based on its ability to generate representative process behavior. Instead of comparing simulated logs to future real-world executions, we evaluate whether predictive process monitoring models trained on simulated data perform comparably to those trained on real data for downstream analysis tasks. Empirical results show that our framework not only helps identify sources of discrepancies but also distinguishes between model accuracy and data complexity, offering a more meaningful way to assess BPS quality.

cs.LG↗

arXiv2025

A Divide-and-Conquer Approach for Modeling Arrival Times in Business Process Simulation

Business Process Simulation (BPS) is a critical tool for analyzing and improving organizational processes by estimating the impact of process changes. A key component of BPS is the case-arrival model, which determines the pattern of new case entries into a process. Although accurate case-arrival modeling is essential for reliable simulations, as it influences waiting and overall cycle times, existing approaches often rely on oversimplified static distributions of inter-arrival times. These approaches fail to capture the dynamic and temporal complexities inherent in organizational environments, leading to less accurate and reliable outcomes. To address this limitation, we propose Auto Time Kernel Density Estimation (AT-KDE), a divide-and-conquer approach that models arrival times of processes by incorporating global dynamics, day-of-week variations, and intraday distributional changes, ensuring both precision and scalability. Experiments conducted across 20 diverse processes demonstrate that AT-KDE is far more accurate and robust than existing approaches while maintaining sensible execution time efficiency.

cs.LG↗

arXiv2025

On the Potential of Large Language Models to Solve Semantics-Aware Process Mining Tasks

Large language models (LLMs) have shown to be valuable tools for tackling process mining tasks. Existing studies report on their capability to support various data-driven process analyses and even, to some extent, that they are able to reason about how processes work. This reasoning ability suggests that there is potential for LLMs to tackle semantics-aware process mining tasks, which are tasks that rely on an understanding of the meaning of activities and their relationships. Examples of these include process discovery, where the meaning of activities can indicate their dependency, whereas in anomaly detection the meaning can be used to recognize process behavior that is abnormal. In this paper, we systematically explore the capabilities of LLMs for such tasks. Unlike prior work, which largely evaluates LLMs in their default state, we investigate their utility through both in-context learning and supervised fine-tuning. Concretely, we define five process mining tasks requiring semantic understanding and provide extensive benchmarking datasets for evaluation. Our experiments reveal that while LLMs struggle with challenging process mining tasks when used out of the box or with minimal in-context examples, they achieve strong performance when fine-tuned for these tasks across a broad range of process types and industries.

cs.DB↗

arXiv2025

What is Business Process Automation Anyway?

Many organizations strive to increase the level of automation in their business processes. While automation historically was mainly concerned with automating physical labor, current automation efforts mostly focus on automation in a digital manner, thus targeting work that is related to the interaction between humans and computers. This type of automation, commonly referred to as business process automation, has many facets. Yet, academic literature mainly focuses on Robotic Process Automation, a specific automation capability. Recognizing that leading vendors offer automation capabilities going way beyond that, we use this paper to develop a detailed understanding of business process automation in industry. To this end, we conduct a structured market analysis of the 18 predominant vendors of business process automation solutions as identified by Gartner. As a result, we provide a comprehensive overview of the business process automation capabilities currently offered by industrial vendors. We show which types and facets of automation exist and which aspects represent promising directions for the future.

cs.SE↗

arXiv2025

Large Process Models: A Vision for Business Process Management in the Age of Generative AI

The continued success of Large Language Models (LLMs) and other generative artificial intelligence approaches highlights the advantages that large information corpora can have over rigidly defined symbolic models, but also serves as a proof-point of the challenges that purely statistics-based approaches have in terms of safety and trustworthiness. As a framework for contextualizing the potential, as well as the limitations of LLMs and other foundation model-based technologies, we propose the concept of a Large Process Model (LPM) that combines the correlation power of LLMs with the analytical precision and reliability of knowledge-based systems and automated reasoning approaches. LPMs are envisioned to directly utilize the wealth of process management experience that experts have accumulated, as well as process performance data of organizations with diverse characteristics, e.g.,\ regarding size, region, or industry. In this vision, the proposed LPM would allow organizations to receive context-specific (tailored) process and other business models, analytical deep-dives, and improvement recommendations. As such, they would allow to substantially decrease the time and effort required for business transformation, while also allowing for deeper, more impactful, and more actionable insights than previously possible. We argue that implementing an LPM is feasible, but also highlight limitations and research challenges that need to be solved to implement particular aspects of the LPM vision.

cs.SE↗

arXiv2024

Assisted Data Annotation for Business Process Information Extraction from Textual Documents

Machine-learning based generation of process models from natural language text process descriptions provides a solution for the time-intensive and expensive process discovery phase. Many organizations have to carry out this phase, before they can utilize business process management and its benefits. Yet, research towards this is severely restrained by an apparent lack of large and high-quality datasets. This lack of data can be attributed to, among other things, an absence of proper tool assistance for dataset creation, resulting in high workloads and inferior data quality. We explore two assistance features to support dataset creation, a recommendation system for identifying process information in the text and visualization of the current state of already identified process information as a graphical business process model. A controlled user study with 31 participants shows that assisting dataset creators with recommendations lowers all aspects of workload, up to $-51.0\%$, and significantly improves annotation quality, up to $+38.9\%$. We make all data and code available to encourage further research on additional novel assistance strategies.

cs.CL↗

arXiv2024

AgentSimulator: An Agent-based Approach for Data-driven Business Process Simulation

Business process simulation (BPS) is a versatile technique for estimating process performance across various scenarios. Traditionally, BPS approaches employ a control-flow-first perspective by enriching a process model with simulation parameters. Although such approaches can mimic the behavior of centrally orchestrated processes, such as those supported by workflow systems, current control-flow-first approaches cannot faithfully capture the dynamics of real-world processes that involve distinct resource behavior and decentralized decision-making. Recognizing this issue, this paper introduces AgentSimulator, a resource-first BPS approach that discovers a multi-agent system from an event log, modeling distinct resource behaviors and interaction patterns to simulate the underlying process. Our experiments show that AgentSimulator achieves state-of-the-art simulation accuracy with significantly lower computation times than existing approaches while providing high interpretability and adaptability to different types of process-execution scenarios.

cs.MA↗

arXiv2024

A Universal Prompting Strategy for Extracting Process Model Information from Natural Language Text using Large Language Models

Over the past decade, extensive research efforts have been dedicated to the extraction of information from textual process descriptions. Despite the remarkable progress witnessed in natural language processing (NLP), information extraction within the Business Process Management domain remains predominantly reliant on rule-based systems and machine learning methodologies. Data scarcity has so far prevented the successful application of deep learning techniques. However, the rapid progress in generative large language models (LLMs) makes it possible to solve many NLP tasks with very high quality without the need for extensive data. Therefore, we systematically investigate the potential of LLMs for extracting information from textual process descriptions, targeting the detection of process elements such as activities and actors, and relations between them. Using a heuristic algorithm, we demonstrate the suitability of the extracted information for process model generation. Based on a novel prompting strategy, we show that LLMs are able to outperform state-of-the-art machine learning approaches with absolute performance improvements of up to 8\% $F_1$ score across three different datasets. We evaluate our prompting strategy on eight different LLMs, showing it is universally applicable, while also analyzing the impact of certain prompt parts on extraction quality. The number of example texts, the specificity of definitions, and the rigour of format instructions are identified as key for improving the accuracy of extracted information. Our code, prompts, and data are publicly available.

cs.CL↗

arXiv2024

Evaluating the Ability of LLMs to Solve Semantics-Aware Process Mining Tasks

The process mining community has recently recognized the potential of large language models (LLMs) for tackling various process mining tasks. Initial studies report the capability of LLMs to support process analysis and even, to some extent, that they are able to reason about how processes work. This latter property suggests that LLMs could also be used to tackle process mining tasks that benefit from an understanding of process behavior. Examples of such tasks include (semantic) anomaly detection and next activity prediction, which both involve considerations of the meaning of activities and their inter-relations. In this paper, we investigate the capabilities of LLMs to tackle such semantics-aware process mining tasks. Furthermore, whereas most works on the intersection of LLMs and process mining only focus on testing these models out of the box, we provide a more principled investigation of the utility of LLMs for process mining, including their ability to obtain process mining knowledge post-hoc by means of in-context learning and supervised fine-tuning. Concretely, we define three process mining tasks that benefit from an understanding of process semantics and provide extensive benchmarking datasets for each of them. Our evaluation experiments reveal that (1) LLMs fail to solve challenging process mining tasks out of the box and when provided only a handful of in-context examples, (2) but they yield strong performance when fine-tuned for these tasks, consistently surpassing smaller, encoder-based language models.

cs.CL↗

arXiv2024

PGTNet: A Process Graph Transformer Network for Remaining Time Prediction of Business Process Instances

We present PGTNet, an approach that transforms event logs into graph datasets and leverages graph-oriented data for training Process Graph Transformer Networks to predict the remaining time of business process instances. PGTNet consistently outperforms state-of-the-art deep learning approaches across a diverse range of 20 publicly available real-world event logs. Notably, our approach is most promising for highly complex processes, where existing deep learning approaches encounter difficulties stemming from their limited ability to learn control-flow relationships among process activities and capture long-range dependencies. PGTNet addresses these challenges, while also being able to consider multiple process perspectives during the learning process.

cs.LG↗

arXiv2023

Process Extraction from Text: Benchmarking the State of the Art and Paving the Way for Future Challenges

The extraction of process models from text refers to the problem of turning the information contained in an unstructured textual process descriptions into a formal representation,i.e.,a process model. Several automated approaches have been proposed to tackle this problem, but they are highly heterogeneous in scope and underlying assumptions,i.e., differences in input, target output, and data used in their evaluation.As a result, it is currently unclear how well existing solutions are able to solve the model-extraction problem and how they compare to each other.We overcome this issue by comparing 10 state-of-the-art approaches for model extraction in a systematic manner, covering both qualitative and quantitative aspects.The qualitative evaluation compares the analysis of the primary studies on: 1 the main characteristics of each solution;2 the type of process model elements extracted from the input data;3 the experimental evaluation performed to evaluate the proposed framework.The results show a heterogeneity of techniques, elements extracted and evaluations conducted, that are often impossible to compare.To overcome this difficulty we propose a quantitative comparison of the tools proposed by the papers on the unifying task of process model entity and relation extraction so as to be able to compare them directly.The results show three distinct groups of tools in terms of performance, with no tool obtaining very good scores and also serious limitations.Moreover, the proposed evaluation pipeline can be considered a reference task on a well-defined dataset and metrics that can be used to compare new tools. The paper also presents a reflection on the results of the qualitative and quantitative evaluation on the limitations and challenges that the community needs to address in the future to produce significant advances in this area.

cs.AI↗

arXiv2023

From OCEL to DOCEL -- Datasets and Automated Transformation

Object-centric event data represent processes from the point of view of all the involved object types. This perspective has gained interest in recent years as it supports the analysis of processes that previously could not be adequately captured, due to the lack of a clear case notion as well as an increasing amount of output data that needs to be stored. Although publicly available event logs are crucial artifacts for researchers to develop and evaluate novel process mining techniques, the currently available object-centric event logs have limitations in this regard. Specifically, they mainly focus on control-flow and rarely contain objects with attributes that change over time, even though this is not realistic, as the attribute values of objects can be altered during their lifecycle. This paper addresses this gap by providing two means of establishing object-centric datasets with dynamically evolving attributes. First, we provide event log generators, which allow researchers to generate customized, artificial logs with dynamic attributes in the recently proposed DOCEL format. Second, we propose and evaluate an algorithm to convert OCEL logs into DOCEL logs, which involves the detection of event attributes that capture evolving object information and the creation of dynamic attributes from these. Through these contributions, this paper supports the advancement of object-centric process analysis by providing researchers with new means to obtain relevant data to use during the development of new techniques.

cs.DB↗

arXiv2022

PET: An Annotated Dataset for Process Extraction from Natural Language Text

Process extraction from text is an important task of process discovery, for which various approaches have been developed in recent years. However, in contrast to other information extraction tasks, there is a lack of gold-standard corpora of business process descriptions that are carefully annotated with all the entities and relationships of interest. Due to this, it is currently hard to compare the results obtained by extraction approaches in an objective manner, whereas the lack of annotated texts also prevents the application of data-driven information extraction methodologies, typical of the natural language processing field. Therefore, to bridge this gap, we present the PET dataset, a first corpus of business process descriptions annotated with activities, gateways, actors, and flow information. We present our new resource, including a variety of baselines to benchmark the difficulty and challenges of business process extraction from text. PET can be accessed via huggingface.co/datasets/patriziobellan/PET

cs.CL↗

arXiv2021

GECCO: Constraint-driven Abstraction of Low-level Event Logs

Process mining enables the analysis of complex systems using event data recorded during the execution of processes. Specifically, models of these processes can be discovered from event logs, i.e., sequences of events. However, the recorded events are often too fine-granular and result in unstructured models that are not meaningful for analysis. Log abstraction therefore aims to group together events to obtain a higher-level representation of the event sequences. While such a transformation shall be driven by the analysis goal, existing techniques force users to define how the abstraction is done, rather than what the result shall be. In this paper, we propose GECCO, an approach for log abstraction that enables users to impose requirements on the resulting log in terms of constraints. GECCO then groups events so that the constraints are satisfied and the distance to the original log is minimized. Since exhaustive log abstraction suffers from an exponential runtime complexity, GECCO also offers a heuristic approach guided by behavioral dependencies found in the log. We show that the abstraction quality of GECCO is superior to baseline solutions and demonstrate the relevance of considering constraints during log abstraction in real-life settings.

cs.DB↗