arXiv subjects

Igor Steinmacher

Publications and source records attributed to Igor Steinmacher.

At least 55 records · Page 3Linked to original sources

arXiv2023

Do I Belong? Modeling Sense of Virtual Community Among Linux Kernel Contributors

The sense of belonging to a community is a basic human need that impacts an individuals behavior, long-term engagement, and job satisfaction, as revealed by research in disciplines such as psychology, healthcare, and education. Despite much research on how to retain developers in Open Source Software projects and other virtual, peer-production communities, there is a paucity of research investigating what might contribute to a sense of belonging in these communities. To that end, we develop a theoretical model that seeks to understand the link between OSS developer motives and a Sense of Virtual Community. We test the model with a dataset collected in the Linux Kernel developer community, using structural equation modeling techniques. Our results for this case study show that intrinsic motivations - social or hedonic motives - are positively associated with a sense of virtual community, but living in an authoritative country and being paid to contribute can reduce the sense of virtual community. Based on these results, we offer suggestions for open source projects to foster a sense of virtual community, with a view to retaining contributors and improving projects sustainability.

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arXiv2023

Moving on from the software engineers' gambit: an approach to support the defense of software effort estimates

Pressure for higher productivity and faster delivery is increasingly pervading software organizations. This can lead software engineers to act like chess players playing a gambit -- making sacrifices of their technically sound estimates, thus submitting their teams to time pressure. In turn, time pressure can have varied detrimental effects, such as poor product quality and emotional distress, decreasing productivity, which leads to more time pressure and delays: a hard-to-stop vicious cycle. This reveals a need for moving on from the more passive strategy of yielding to pressure to a more active one of defending software estimates. Therefore, we propose an approach to support software estimators in acquiring knowledge on how to carry out such defense, by introducing negotiation principles encapsulated in a set of defense lenses, presented through a digital simulation. We evaluated the proposed approach through a controlled experiment with software practitioners from different companies. We collected data on participants' attitudes, subjective norms, perceived behavioral control, and intentions to perform the defense of their estimates in light of the Theory of Planned Behavior. We employed a frequentist and a bayesian approach to data analysis. Results show improved scores among experimental group participants after engaging with the digital simulation and learning about the lenses. They were also more inclined to choose a defense action when facing pressure scenarios than a control group exposed to questions to reflect on the reasons and outcomes of pressure over estimates. Qualitative evidence reveals that practitioners perceived the set of lenses as useful in their current work environments. Collectively, these results show the effectiveness of the proposed approach and its perceived relevance for the industry, despite the low amount of time required to engage with it.

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arXiv2023

Designing for Cognitive Diversity: Improving the GitHub Experience for Newcomers

Social coding platforms such as GitHub have become defacto environments for collaborative programming and open source. When these platforms do not support specific cognitive styles, they create barriers to programming for some populations. Research shows that the cognitive styles typically favored by women are often unsupported, creating barriers to entry for woman newcomers. In this paper, we use the GenderMag method to evaluate GitHub to find cognitive style-specific inclusivity bugs. We redesigned the "buggy" GitHub features through a web browser plugin, which we evaluated through a between-subjects experiment (n=75). Our results indicate that the changes to the interface improve users' performance and self-efficacy, mainly for individuals with cognitive styles more common to women. Our results can inspire designers of social coding platforms and software engineering tools to produce more inclusive development environments.

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arXiv2023

A Model for Understanding and Reducing Developer Burnout

Job burnout is a type of work-related stress associated with a state of physical or emotional exhaustion that also involves a sense of reduced accomplishment and loss of personal identity. Burnt out can affect one's physical and mental health and has become a leading industry concern and can result in high workforce turnover. Through an empirical study at Globant, a large multi-national company, we created a theoretical model to evaluate the complex interplay among organizational culture, work satisfaction, and team climate, and how they impact developer burnout. We conducted a survey of developers in software delivery teams (n=3281) to test our model and analyzed the data using structural equation modeling, moderation, and multi-group analysis. Our results show that Organizational Culture, Climate for Learning, Sense of Belonging, and Inclusiveness are positively associated with Work Satisfaction, which in turn is associated with Reduced Burnout. Our model generated through a large-scale survey can guide organizations in how to reduce workforce burnout by creating a climate for learning, inclusiveness in teams, and a generative organizational culture where new ideas are welcome, information is actively sought and bad news can be shared without fear.

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arXiv2022

Guidelines for Developing Bots for GitHub

Projects on GitHub rely on the automation provided by software development bots to uphold quality and alleviate developers' workload. Nevertheless, the presence of bots can be annoying and disruptive to the community. Backed by multiple studies with practitioners, this paper provides guidelines for developing and maintaining software bots. These guidelines aim to support the development of future and current bots and social coding platforms.

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arXiv2022

Together or Apart? Investigating a mediator bot to aggregate bot's comments on pull requests

Software bots connect users and tools, streamlining the pull request review process in social coding platforms. However, bots can introduce information overload into developers' communication. Information overload is especially problematic for newcomers, who are still exploring the project and may feel overwhelmed by the number of messages. Inspired by the literature of other domains, we designed and evaluated FunnelBot, a bot that acts as a mediator between developers and other bots in the repository. We conducted a within-subject study with 25 newcomers to capture their perceptions and preferences. Our results provide insights for bot developers who want to mitigate noise and create bots for supporting newcomers, laying a foundation for designing better bots.

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arXiv2022

Looking for related discussions on GitHub Discussions

Software teams are increasingly adopting different tools and communication channels to aid the software collaborative development model and coordinate tasks. Among such resources, Programming Community-based Question Answering (PCQA) forums have become widely used by developers. Such environments enable developers to get and share technical information. Interested in supporting the development and management of Open Source Software (OSS) projects, GitHub announced GitHub Discussions - a native forum to facilitate collaborative discussions between users and members of communities hosted on the platform. As GitHub Discussions resembles PCQA forums, it faces challenges similar to those faced by such environments, which include the occurrence of related discussions (duplicates or near-duplicated posts). While duplicate posts have the same content - and may be exact copies - near-duplicates share similar topics and information. Both can introduce noise to the platform and compromise project knowledge sharing. In this paper, we address the problem of detecting related posts in GitHub Discussions. To do so, we propose an approach based on a Sentence-BERT pre-trained model: the RD-Detector. We evaluated RD-Detector using data from different OSS communities. OSS maintainers and Software Engineering (SE) researchers manually evaluated the RD-Detector results, which achieved 75% to 100% in terms of precision. In addition, maintainers pointed out practical applications of the approach, such as merging the discussions' threads and making discussions as comments on one another. OSS maintainers can benefit from RD-Detector to address the labor-intensive task of manually detecting related discussions and answering the same question multiple times.

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arXiv2022

Quality Gatekeepers: Investigating the Effects ofCode Review Bots on Pull Request Activities

Software bots have been facilitating several development activities in Open Source Software (OSS) projects, including code review. However, these bots may bring unexpected impacts to group dynamics, as frequently occurs with new technology adoption. Understanding and anticipating such effects is important for planning and management. To analyze these effects, we investigate how several activity indicators change after the adoption of a code review bot. We employed a regression discontinuity design on 1,194 software projects from GitHub. We also interviewed 12 practitioners, including open-source maintainers and contributors. Our results indicate that the adoption of code review bots increases the number of monthly merged pull requests, decreases monthly non-merged pull requests, and decreases communication among developers. From the developers' perspective, these effects are explained by the transparency and confidence the bot comments introduce, in addition to the changes in the discussion focused on pull requests. Practitioners and maintainers may leverage our results to understand, or even predict, bot effects on their projects.

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arXiv2022

The best defense is a good defense: adapting negotiation methods for tackling pressure over software project estimates

Software estimation is critical for a software project's success and a challenging activity. We argue that estimation problems are not restricted to the generation of estimates but also their use for commitment establishment: project stakeholders pressure estimators to change their estimates or to accept unrealistic commitments to attain business goals. In this study, we employed a Design Science Research (DSR) methodology to design an artifact based on negotiation methods, to empower software estimators in defending their estimates and searching for alternatives to unrealistic commitments when facing pressure. The artifact is a concrete step towards disseminating the soft skill of negotiation among practitioners. We present the preliminary results from a focus group that showed that practitioners from the software industry could use the artifact in a concrete scenario when estimating and establishing commitments about a software project. Our future steps include improving the artifact with the suggestions from focus group participants and evaluating it empirically in real software projects in the industry.

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arXiv2022

An Empirical Investigation on the Challenges Faced by Women in the Software Industry: A Case Study

Addressing women's under-representation in the software industry, a widely recognized concern, requires attracting as well as retaining more women. Hearing from women practitioners, particularly those positioned in multi-cultural settings, about their challenges and and adopting their lived experienced solutions can support the design of programs to resolve the under-representation issue. Goal: We investigated the challenges women face in global software development teams, particularly what motivates women to leave their company; how those challenges might break down according to demographics; and strategies to mitigate the identified challenges. Method: To achieve this goal, we conducted an exploratory case study in Ericsson, a global technology company. We surveyed 94 women and employed mixed-methods to analyze the data. Results: Our findings reveal that women face socio-cultural challenges, including work-life balance issues, benevolent and hostile sexism, lack of recognition and peer parity, impostor syndrome, glass ceiling bias effects, the prove-it-again phenomenon, and the maternal wall. The participants of our research provided different suggestions to address/mitigate the reported challenges, including sabbatical policies, flexibility of location and time, parenthood support, soft skills training for managers, equality of payment and opportunities between genders, mentoring and role models to support career growth, directives to hire more women, inclusive groups and events, women's empowerment, and recognition for women's success. The framework of challenges and suggestions can inspire further initiatives both in academia and industry to onboard and retain women.

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arXiv2022

Perceptions of the State of D&I and D&I Initiative in the ASF

Open Source Software (OSS) Foundations and projects are investing in creating Diversity and Inclusion (D&I) initiatives. However, little is known about contributors' perceptions about the usefulness and success of such initiatives. We aim to close this gap by investigating how contributors perceive the state of D&I in their community. In collaboration with the Apache Software Foundation (ASF), we surveyed 600+ OSS contributors and conducted 11 follow-up interviews. We used mixed methods to analyze our data-quantitative analysis of Likert-scale questions and qualitative analysis of open-ended survey question and the interviews to understand contributors' perceptions and critiques of the D&I initiative and how to improve it. Our results indicate that the ASF contributors felt that the state of D&I was still lacking, especially regarding gender, seniority, and English proficiency. Regarding the D&I initiative, some participants felt that the effort was unnecessary, while others agreed with the effort but critiqued its implementation. These findings show that D&I initiatives in OSS communities are a good start, but there is room for improvements. Our results can inspire the creation of new and the refinement of current initiatives.

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arXiv2022

How to Debug Inclusivity Bugs? A Debugging Process with Information Architecture

Although some previous research has found ways to find inclusivity bugs (biases in software that introduce inequities), little attention has been paid to how to go about fixing such bugs. Without a process to move from finding to fixing, acting upon such findings is an ad-hoc activity, at the mercy of the skills of each individual developer. To address this gap, we created Why/Where/Fix, a systematic inclusivity debugging process whose inclusivity fault localization harnesses Information Architecture(IA) -- the way user-facing information is organized, structured and labeled. We then conducted a multi-stage qualitative empirical evaluation of the effectiveness of Why/Where/Fix, using an Open Source Software (OSS) project's infrastructure as our setting. In our study, the OSS project team used the Why/Where/Fix process to find inclusivity bugs, localize the IA faults behind them, and then fix the IA to remove the inclusivity bugs they had found. Our results showed that using Why/Where/Fix reduced the number of inclusivity bugs that OSS newcomer participants experienced by 90%.

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arXiv2022

Women's Participation in Open Source Software: A Survey of the Literature

Participation of women in Open Source Software (OSS) is very unbalanced, despite various efforts to improve diversity. This is concerning not only because women do not get the chance of career and skill developments afforded by OSS, but also because OSS projects suffer from a lack of diversity of thoughts because of a lack of diversity in their projects. Studies that characterize women's participation and investigate how to attract and retain women are spread across multiple fields, including information systems, software engineering, and social science. This paper systematically maps, aggregates, and synthesizes the state-of-the-art on women's participation in Open Source Software. It focuses on women's representation and the demographics of women who contribute to OSS, how they contribute, the acceptance rates of their contributions, their motivations and challenges, and strategies employed by communities to attract and retain women. We identified 51 articles (published between 2005 and 2021) that investigate women's participation in OSS. According to the literature, women represent about 9.8\% of OSS contributors; most of them are recent contributors, 20-37 years old, devote less than 5h/week to OSS, and make both non-code and code contributions. Only 5\% of projects have women as core developers, and women author less than 5\% of pull-requests but have similar or even higher rates of merge acceptance than men. Besides learning new skills and altruism, reciprocity and kinship are motivations especially relevant for women but can leave if they are not compensated for their contributions. Women's challenges are mainly social, including lack of peer parity and non-inclusive communication from a toxic culture. The literature reports ten strategies, which were mapped to six of the seven challenges. Based on these results, we provide guidelines for future research and practice.

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arXiv2021

Why do developers take breaks from contributing to OSS projects? A preliminary analysis

Creating a successful and sustainable Open Source Software (OSS) project often depends on the strength and the health of the community behind it. Current literature explains the contributors' lifecycle, starting with the motivations that drive people to contribute and barriers to joining OSS projects, covering developers' evolution until they become core members. However, the stages when developers leave the projects are still weakly explored and are not well-defined in existing developers' lifecycle models. In this position paper, we enrich the knowledge about the leaving stage by identifying sleeping and dead states, representing temporary and permanent brakes that developers take from contributing. We conducted a preliminary set of semi-structured interviews with active developers. We analyzed the answers by focusing on defining and understanding the reasons for the transitions to/from sleeping and dead states. This paper raises new questions that may guide further discussions and research, which may ultimately benefit OSS communities.

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arXiv2021

Challenges for Inclusion in Software Engineering: The Case of the Emerging Papua New Guinean Society

Software plays a central role in modern societies, with its high economic value and potential for advancing societal change. In this paper, we characterise challenges and opportunities for a country progressing towards entering the global software industry, focusing on Papua New Guinea (PNG). By hosting a Software Engineering workshop, we conducted a qualitative study by recording talks (n=3), employing a questionnaire (n=52), and administering an in-depth focus group session with local actors (n=5). Based on a thematic analysis, we identified challenges as barriers and opportunities for the PNG software engineering community. We also discuss the state of practices and how to make it inclusive for practitioners, researchers, and educators from both the local and global software engineering community.

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arXiv2021

Pots of Gold at the End of the Rainbow: What is Success for Open Source Contributors?

Success in Open Source Software (OSS) is often perceived as an exclusively code-centric endeavor. This perception can exclude a variety of individuals with a diverse set of skills and backgrounds, in turn helping create the current diversity & inclusion imbalance in OSS. Because people's perspectives of success affect their personal, professional, and life choices, to be able to support a diverse class of individuals, we must first understand what OSS contributors consider successful. Thus far, research has used a uni-dimensional, code-centric lens to define success. In this paper, we challenge this status-quo and reveal the multi-faceted definition of success among OSS contributors. We do so through interviews with 27 OSS contributors who are recognized as successful in their communities, and a follow-up open survey with 193 OSS contributors. Our study provides nuanced definitions of success perceptions in OSS, which might help devise strategies to attract and retain a diverse set of contributors, helping them attain their "pots of gold at the end of the rainbow".

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arXiv2021

Will You Come Back to Contribute? Investigating the Inactivity of OSS Core Developers in GitHub

Several Open Source Software (OSS) projects depend on the continuity of their development communities to remain sustainable. Understanding how developers become inactive or why they take breaks can help communities prevent abandonment and incentivize developers to come back. In this paper, we propose a novel method to identify developers' inactive periods by analyzing the individual rhythm of contributions to the projects. Using this method, we quantitatively analyze the inactivity of core developers in 18 OSS organizations hosted on GitHub. We also survey core developers to receive their feedback about the identified breaks and transitions. Our results show that our method was effective for identifying developers' breaks. About 94% of the surveyed core developers agreed with our state model of inactivity; 71% and 79% of them acknowledged their breaks and state transition, respectively. We also show that all core developers take breaks (at least once) and about a half of them (~45%}) have completely disengaged from a project for at least one year. We also analyzed the probability of transitions to/from inactivity and found that developers who pause their activity have a ~35-55\% chance to return to an active state; yet, if the break lasts for a year or longer, then the probability of resuming activities drops to ~21-26%, with a ~54% chance of complete disengagement. These results may support the creation of policies and mechanisms to make OSS community managers aware of breaks and potential project abandonment.

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arXiv2021

Buying time in software development: how estimates become commitments?

Despite years of research for improving accuracy, software practitioners still face software estimation difficulties. Expert judgment has been the prevalent method used in industry, and researchers' focus on raising realism in estimates when using it seems not to be enough for the much-expected improvements. Instead of focusing on the estimation process's technicalities, we investigated the interaction of the establishment of commitments with customers and software estimation. By observing estimation sessions and interviewing software professionals from companies in varying contexts, we found that defensible estimates and padding of software estimates are crucial in converting estimates into commitments. Our findings show that software professionals use padding for three different reasons: contingency buffer, completing other tasks, or improving the overall quality of the product. The reasons to pad have a common theme: buying time to balance short- and long-term software development commitments, including the repayment of technical debt. Such a theme emerged from the human aspects of the interaction of estimation and the establishment of commitments: pressures and customers' conflicting short and long-term needs play silent and unrevealed roles in-between the technical activities. Therefore, our study contributes to untangling the underlying phenomena, showing how the practices used by software practitioners help to deal with the human and social context in which estimation is embedded.

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