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Jaime Banks

Publications and source records attributed to Jaime Banks.

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Lexical Anthropomorphization Influences on Moral Judgments of AI Bad Behavior

Anthropomorphic language describing artificial intelligence (AI) is widespread in media, policy, and everyday discourse; so too are discussions of AI bad behavior, from hallucinations to inappropriate comments. How does humanizing language about AI shape moral judgments when AI behaves badly? Across four experiments (total N = 1,020), we tested whether lexical anthropomorphism (LA) primes shape judgments of AI moral character, behavior morality, and behavioral responsibility. Studies 1-3 tested interactions between anthropomorphic language and humanizing design cues (icons, names, self-referencing) in the context of amoral errors. Study 4 extended this to genuinely immoral AI behavior across seven moral-violation types. Results indicate humanizing language and design cues have little influence on moral judgments of misbehaving AI. Where effects emerged, high-anthropomorphic primes elevated perceptions of an AI's capacity for dishonesty. The type of moral violation observed was the strongest predictor of moral judgments, with harm and degradation violations producing the broadest negative character assessments. Prime drift, horn effects, and egoistic value orientations emerged as potentially important predictors of AI moral judgments.

cs.HC

Ghosting the Machine: Stop Calling Human-Agent Relations Parasocial

In discussions of human relations with conversational agents (CAs; e.g., voice assistants, AI companions, some social robots), they are increasingly referred to as parasocial. This is a misapplication of the term, heuristically taken up to mean "unreal." In this provocation, I briefly account for the theoretical trajectory of parasociality and detail why it is inaccurate to apply the notion to human interactions with CAs. In short, "parasocial" refers to a human-character relations that are one-sided, non-dialectical, character-governed, imagined, vicarious, predictable, and low-effort; the term has been co-opted to instead refer to relations that are seen as unreal or invalid. The scientific problematics of this misapplication are nontrivial. They lead to oversimplification of complex phenomena, misspecified variables and misdiagnosed effects, and devaluation of human experiences. Those challenges, in turn, have downstream effects on norms and practice. It is scientifically, practically, and ethically imperative to recognize the sociality of human-agent relations.

cs.HC

Lexical Indicators of Mind Perception in Human-AI Companionship

Mind perception (MP) is a psychological phenomenon in which humans automatically infer that another entity has a mind and/or mental capacities, usually understood in two dimensions (perceived agency and experience capacities). Despite MP's centrality to many social processes, understanding how MP may function in humans' machine companionship relations is limited. This is in part due to reliance on self reports and the gap between automatic MP processes and more purposeful and norm governed expressions of MP. We here leverage MP signaling language to explore the relationship between MP and AI companionship in humans' natural language. We systematically collected discussions about companionship from AI dedicated Reddit forums and examined the cooccurrence of words (a) known to signal agentic and experiential MP and those induced from the data and (b) discussion topics related to AI companionship. Using inductive and deductive approaches, we identify a small set of linguistic indicators as reasonable markers of MP in human/AI chat, and some are linked to critical discussions of companion authenticity and philosophical and ethical imaginaries.

cs.HC

DiSCoKit: An Open-Source Toolkit for Deploying Live LLM Experiences in Survey Research

Advancing social-scientific research of human-AI interaction dynamics and outcomes often requires researchers to deliver experiences with live large-language models (LLMs) to participants through online survey platforms. However, technical and practical challenges (from logging chat data to manipulating AI behaviors for experimental designs) often inhibit survey-based deployment of AI stimuli. We developed DiSCoKit--an open-source toolkit for deploying live LLM experiences (e.g., ones based on models delivered through Microsoft Azure portal) through JavaScript-enabled survey platforms (e.g., Qualtrics). This paper introduces that toolkit, explaining its scientific impetus, describes its architecture and operation, as well as its deployment possibilities and limitations.

cs.HC

Perceptions of AI Bad Behavior: Variations on Discordant Non-Performance

Popular discourses are thick with narratives of generative AI's problematic functions and outcomes, yet there is little understanding of how non-experts consider AI activities to constitute bad behavior. This study starts to bridge that gap through inductive analysis of interviews with non-experts (N = 28) focusing on large-language models in general and their bad behavior, specifically. Results suggest bad behaviors are not especially salient when people discuss AI generally but the notion of AI behaving badly is easily engaged when prompted, and bad behavior becomes even more salient when evaluating specific AI behaviors. Types of observed behaviors considered bad mostly align with their inspiring moral foundations; across all observed behaviors, some variations on non-performance and social discordance were present. By scaffolding findings at the intersections of moral foundations theory, construal level theory, and moral dyadism, a tentative framework for considering AI bad behavior is proposed.

cs.HC

Measuring Machine Companionship: Scale Development and Validation for AI Companions

The mainstreaming of companionable machines--customizable artificial agents designed to participate in ongoing, idiosyncratic, socioemotional relationships--is met with relative theoretical and empirical disarray, according to recent systematic reviews. In particular, the conceptualization and measurement of machine companionship (MC) is inconsistent or sometimes altogether missing. This study starts to bridge that gap by developing and initially validating a novel measurement to capture MC experiences--the unfolding, autotelic, positively experienced, coordinated connection between human and machine--with AI companions (AICs). After systematic generation and expert review of an item pool (including items pertaining to dyadism, coordination, autotelicity, temporality, and positive valence), N = 467 people interacting with AICs responded to the item pool and to construct validation measures. Through exploratory factor analysis, two factors were induced: Eudaimonic Exchange and Connective Coordination. Construct validation analyses (confirmed in a second sample; N = 249) indicate the factors function largely as expected. Post-hoc analyses of deviations suggest two different templates for MC with AICs: One socioinstrumental and one autotelic.

cs.HC

Conceptualization, Operationalization, and Measurement of Machine Companionship: A Scoping Review

The notion of machine companions has long been embedded in social-technological imaginaries. Recent advances in AI have moved those media musings into believable sociality manifested in interfaces, robotic bodies, and devices. Those machines are often referred to colloquially as "companions" yet there is little careful engagement of machine companionship (MC) as a formal concept or measured variable. This PRISMA-guided scoping review systematically samples, surveys, and synthesizes current scholarly works on MC (N = 71; 2017-2025), to that end. Works varied widely in considerations of MC according to guiding theories, dimensions of a-priori specified properties (subjectively positive, sustained over time, co-active, autotelic), and in measured concepts (with more than 50 distinct measured variables). WE ultimately offer a literature-guided definition of MC as an autotelic, coordinated connection between human and machine that unfolds over time and is subjectively positive.

cs.HC

On the Same Page: Dimensions of Perceived Shared Understanding in Human-AI Interaction

Shared understanding plays a key role in the effective communication in and performance of human-human interactions. With the increasingly common integration of AI into human contexts, the future of personal and workplace interactions will likely see human-AI interaction (HAII) in which the perception of shared understanding is important. Existing literature has addressed the processes and effects of PSU in human-human interactions, but the construal remains underexplored in HAII. To better understand PSU in HAII, we conducted an online survey to collect user reflections on interactions with a large language model when it sunderstanding of a situation was thought to be similar to or different from the participant's. Through inductive thematic analysis, we identified eight dimensions comprising PSU in human-AI interactions: Fluency, aligned operation, fluidity, outcome satisfaction, contextual awareness, lack of humanlike abilities, computational limits, and suspicion.

cs.HC