arXiv subjects

Jason Weston

Publications and source records attributed to Jason Weston.

At least 91 records · Page 5Linked to original sources

arXiv2022

Learning New Skills after Deployment: Improving open-domain internet-driven dialogue with human feedback

Frozen models trained to mimic static datasets can never improve their performance. Models that can employ internet-retrieval for up-to-date information and obtain feedback from humans during deployment provide the promise of both adapting to new information, and improving their performance. In this work we study how to improve internet-driven conversational skills in such a learning framework. We collect deployment data, which we make publicly available, of human interactions, and collect various types of human feedback -- including binary quality measurements, free-form text feedback, and fine-grained reasons for failure. We then study various algorithms for improving from such feedback, including standard supervised learning, rejection sampling, model-guiding and reward-based learning, in order to make recommendations on which type of feedback and algorithms work best. We find the recently introduced Director model (Arora et al., '22) shows significant improvements over other existing approaches.

cs.CL↗

arXiv2022

BlenderBot 3: a deployed conversational agent that continually learns to responsibly engage

We present BlenderBot 3, a 175B parameter dialogue model capable of open-domain conversation with access to the internet and a long-term memory, and having been trained on a large number of user defined tasks. We release both the model weights and code, and have also deployed the model on a public web page to interact with organic users. This technical report describes how the model was built (architecture, model and training scheme), and details of its deployment, including safety mechanisms. Human evaluations show its superiority to existing open-domain dialogue agents, including its predecessors (Roller et al., 2021; Komeili et al., 2022). Finally, we detail our plan for continual learning using the data collected from deployment, which will also be publicly released. The goal of this research program is thus to enable the community to study ever-improving responsible agents that learn through interaction.

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arXiv2022

Learning from data in the mixed adversarial non-adversarial case: Finding the helpers and ignoring the trolls

The promise of interaction between intelligent conversational agents and humans is that models can learn from such feedback in order to improve. Unfortunately, such exchanges in the wild will not always involve human utterances that are benign or of high quality, and will include a mixture of engaged (helpers) and unengaged or even malicious users (trolls). In this work we study how to perform robust learning in such an environment. We introduce a benchmark evaluation, SafetyMix, which can evaluate methods that learn safe vs. toxic language in a variety of adversarial settings to test their robustness. We propose and analyze several mitigating learning algorithms that identify trolls either at the example or at the user level. Our main finding is that user-based methods, that take into account that troll users will exhibit adversarial behavior across multiple examples, work best in a variety of settings on our benchmark. We then test these methods in a further real-life setting of conversations collected during deployment, with similar results.

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arXiv2022

Language Models that Seek for Knowledge: Modular Search & Generation for Dialogue and Prompt Completion

Language models (LMs) have recently been shown to generate more factual responses by employing modularity (Zhou et al., 2021) in combination with retrieval (Adolphs et al., 2021). We extend the recent approach of Adolphs et al. (2021) to include internet search as a module. Our SeeKeR (Search engine->Knowledge->Response) method thus applies a single LM to three modular tasks in succession: search, generating knowledge, and generating a final response. We show that, when using SeeKeR as a dialogue model, it outperforms the state-of-the-art model BlenderBot 2 (Chen et al., 2021) on open-domain knowledge-grounded conversations for the same number of parameters, in terms of consistency, knowledge and per-turn engagingness. SeeKeR applied to topical prompt completions as a standard language model outperforms GPT2 (Radford et al., 2019) and GPT3 (Brown et al., 2020) in terms of factuality and topicality, despite GPT3 being a vastly larger model. Our code and models are made publicly available.

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arXiv2022

Human Evaluation of Conversations is an Open Problem: comparing the sensitivity of various methods for evaluating dialogue agents

At the heart of improving conversational AI is the open problem of how to evaluate conversations. Issues with automatic metrics are well known (Liu et al., 2016, arXiv:1603.08023), with human evaluations still considered the gold standard. Unfortunately, how to perform human evaluations is also an open problem: differing data collection methods have varying levels of human agreement and statistical sensitivity, resulting in differing amounts of human annotation hours and labor costs. In this work we compare five different crowdworker-based human evaluation methods and find that different methods are best depending on the types of models compared, with no clear winner across the board. While this highlights the open problems in the area, our analysis leads to advice of when to use which one, and possible future directions.

cs.CL↗

arXiv2021

Am I Me or You? State-of-the-Art Dialogue Models Cannot Maintain an Identity

State-of-the-art dialogue models still often stumble with regards to factual accuracy and self-contradiction. Anecdotally, they have been observed to fail to maintain character identity throughout discourse; and more specifically, may take on the role of their interlocutor. In this work we formalize and quantify this deficiency, and show experimentally through human evaluations that this is indeed a problem. In contrast, we show that discriminative models trained specifically to recognize who is speaking can perform well; and further, these can be used as automated metrics. Finally, we evaluate a wide variety of mitigation methods, including changes to model architecture, training protocol, and decoding strategy. Our best models reduce mistaken identity issues by nearly 65% according to human annotators, while simultaneously improving engagingness. Despite these results, we find that maintaining character identity still remains a challenging problem.

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arXiv2021

Reason first, then respond: Modular Generation for Knowledge-infused Dialogue

Large language models can produce fluent dialogue but often hallucinate factual inaccuracies. While retrieval-augmented models help alleviate this issue, they still face a difficult challenge of both reasoning to provide correct knowledge and generating conversation simultaneously. In this work, we propose a modular model, Knowledge to Response (K2R), for incorporating knowledge into conversational agents, which breaks down this problem into two easier steps. K2R first generates a knowledge sequence, given a dialogue context, as an intermediate step. After this "reasoning step", the model then attends to its own generated knowledge sequence, as well as the dialogue context, to produce a final response. In detailed experiments, we find that such a model hallucinates less in knowledge-grounded dialogue tasks, and has advantages in terms of interpretability and modularity. In particular, it can be used to fuse QA and dialogue systems together to enable dialogue agents to give knowledgeable answers, or QA models to give conversational responses in a zero-shot setting.

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arXiv2021

NormFormer: Improved Transformer Pretraining with Extra Normalization

During pretraining, the Pre-LayerNorm transformer suffers from a gradient magnitude mismatch: gradients at early layers are much larger than at later layers. These issues can be alleviated by our proposed NormFormer architecture, which adds three normalization operations to each layer: a Layer Norm after self attention, head-wise scaling of self-attention outputs, and a Layer Norm after the first fully connected layer. The extra operations incur negligible compute cost (+0.4% parameter increase), but improve pretraining perplexity and downstream task performance for both causal and masked language models ranging from 125 Million to 2.7 Billion parameters. For example, adding NormFormer on top of our strongest 1.3B parameter baseline can reach equal perplexity 24% faster, or converge 0.27 perplexity better in the same compute budget. This model reaches GPT3-Large (1.3B) zero shot performance 60% faster. For masked language modeling, NormFormer improves fine-tuned GLUE performance by 1.9% on average. Code to train NormFormer models is available in fairseq https://github.com/pytorch/fairseq/tree/main/examples/normformer .

cs.CL↗

arXiv2021

Recipes for Safety in Open-domain Chatbots

Models trained on large unlabeled corpora of human interactions will learn patterns and mimic behaviors therein, which include offensive or otherwise toxic behavior and unwanted biases. We investigate a variety of methods to mitigate these issues in the context of open-domain generative dialogue models. We introduce a new human-and-model-in-the-loop framework for both training safer models and for evaluating them, as well as a novel method to distill safety considerations inside generative models without the use of an external classifier at deployment time. We conduct experiments comparing these methods and find our new techniques are (i) safer than existing models as measured by automatic and human evaluations while (ii) maintaining usability metrics such as engagingness relative to the state of the art. We then discuss the limitations of this work by analyzing failure cases of our models.

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arXiv2021

Hash Layers For Large Sparse Models

We investigate the training of sparse layers that use different parameters for different inputs based on hashing in large Transformer models. Specifically, we modify the feedforward layer to hash to different sets of weights depending on the current token, over all tokens in the sequence. We show that this procedure either outperforms or is competitive with learning-to-route mixture-of-expert methods such as Switch Transformers and BASE Layers, while requiring no routing parameters or extra terms in the objective function such as a load balancing loss, and no sophisticated assignment algorithm. We study the performance of different hashing techniques, hash sizes and input features, and show that balanced and random hashes focused on the most local features work best, compared to either learning clusters or using longer-range context. We show our approach works well both on large language modeling and dialogue tasks, and on downstream fine-tuning tasks.

cs.LG↗

arXiv2021

Internet-Augmented Dialogue Generation

The largest store of continually updating knowledge on our planet can be accessed via internet search. In this work we study giving access to this information to conversational agents. Large language models, even though they store an impressive amount of knowledge within their weights, are known to hallucinate facts when generating dialogue (Shuster et al., 2021); moreover, those facts are frozen in time at the point of model training. In contrast, we propose an approach that learns to generate an internet search query based on the context, and then conditions on the search results to finally generate a response, a method that can employ up-to-the-minute relevant information. We train and evaluate such models on a newly collected dataset of human-human conversations whereby one of the speakers is given access to internet search during knowledgedriven discussions in order to ground their responses. We find that search-query based access of the internet in conversation provides superior performance compared to existing approaches that either use no augmentation or FAISS-based retrieval (Lewis et al., 2020).

cs.AI↗

arXiv2021

Beyond Goldfish Memory: Long-Term Open-Domain Conversation

Despite recent improvements in open-domain dialogue models, state of the art models are trained and evaluated on short conversations with little context. In contrast, the long-term conversation setting has hardly been studied. In this work we collect and release a human-human dataset consisting of multiple chat sessions whereby the speaking partners learn about each other's interests and discuss the things they have learnt from past sessions. We show how existing models trained on existing datasets perform poorly in this long-term conversation setting in both automatic and human evaluations, and we study long-context models that can perform much better. In particular, we find retrieval-augmented methods and methods with an ability to summarize and recall previous conversations outperform the standard encoder-decoder architectures currently considered state of the art.

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arXiv2021

Not All Memories are Created Equal: Learning to Forget by Expiring

Attention mechanisms have shown promising results in sequence modeling tasks that require long-term memory. Recent work investigated mechanisms to reduce the computational cost of preserving and storing memories. However, not all content in the past is equally important to remember. We propose Expire-Span, a method that learns to retain the most important information and expire the irrelevant information. This forgetting of memories enables Transformers to scale to attend over tens of thousands of previous timesteps efficiently, as not all states from previous timesteps are preserved. We demonstrate that Expire-Span can help models identify and retain critical information and show it can achieve strong performance on reinforcement learning tasks specifically designed to challenge this functionality. Next, we show that Expire-Span can scale to memories that are tens of thousands in size, setting a new state of the art on incredibly long context tasks such as character-level language modeling and a frame-by-frame moving objects task. Finally, we analyze the efficiency of Expire-Span compared to existing approaches and demonstrate that it trains faster and uses less memory.

cs.LG↗

arXiv2021

Staircase Attention for Recurrent Processing of Sequences

Attention mechanisms have become a standard tool for sequence modeling tasks, in particular by stacking self-attention layers over the entire input sequence as in the Transformer architecture. In this work we introduce a novel attention procedure called staircase attention that, unlike self-attention, operates across the sequence (in time) recurrently processing the input by adding another step of processing. A step in the staircase comprises of backward tokens (encoding the sequence so far seen) and forward tokens (ingesting a new part of the sequence), or an extreme Ladder version with a forward step of zero that simply repeats the Transformer on each step of the ladder, sharing the weights. We thus describe a family of such models that can trade off performance and compute, by either increasing the amount of recurrence through time, the amount of sequential processing via recurrence in depth, or both. Staircase attention is shown to be able to solve tasks that involve tracking that conventional Transformers cannot, due to this recurrence. Further, it is shown to provide improved modeling power for the same size model (number of parameters) compared to self-attentive Transformers on large language modeling and dialogue tasks, yielding significant perplexity gains.

cs.LG↗

arXiv2021

How to Motivate Your Dragon: Teaching Goal-Driven Agents to Speak and Act in Fantasy Worlds

We seek to create agents that both act and communicate with other agents in pursuit of a goal. Towards this end, we extend LIGHT (Urbanek et al. 2019) -- a large-scale crowd-sourced fantasy text-game -- with a dataset of quests. These contain natural language motivations paired with in-game goals and human demonstrations; completing a quest might require dialogue or actions (or both). We introduce a reinforcement learning system that (1) incorporates large-scale language modeling-based and commonsense reasoning-based pre-training to imbue the agent with relevant priors; and (2) leverages a factorized action space of action commands and dialogue, balancing between the two. We conduct zero-shot evaluations using held-out human expert demonstrations, showing that our agents are able to act consistently and talk naturally with respect to their motivations.

cs.CL↗

arXiv2021

Retrieval Augmentation Reduces Hallucination in Conversation

Despite showing increasingly human-like conversational abilities, state-of-the-art dialogue models often suffer from factual incorrectness and hallucination of knowledge (Roller et al., 2020). In this work we explore the use of neural-retrieval-in-the-loop architectures - recently shown to be effective in open-domain QA (Lewis et al., 2020b; Izacard and Grave, 2020) - for knowledge-grounded dialogue, a task that is arguably more challenging as it requires querying based on complex multi-turn dialogue context and generating conversationally coherent responses. We study various types of architectures with multiple components - retrievers, rankers, and encoder-decoders - with the goal of maximizing knowledgeability while retaining conversational ability. We demonstrate that our best models obtain state-of-the-art performance on two knowledge-grounded conversational tasks. The models exhibit open-domain conversational capabilities, generalize effectively to scenarios not within the training data, and, as verified by human evaluations, substantially reduce the well-known problem of knowledge hallucination in state-of-the-art chatbots.

cs.CL↗

arXiv2020

I like fish, especially dolphins: Addressing Contradictions in Dialogue Modeling

To quantify how well natural language understanding models can capture consistency in a general conversation, we introduce the DialoguE COntradiction DEtection task (DECODE) and a new conversational dataset containing both human-human and human-bot contradictory dialogues. We then compare a structured utterance-based approach of using pre-trained Transformer models for contradiction detection with the typical unstructured approach. Results reveal that: (i) our newly collected dataset is notably more effective at providing supervision for the dialogue contradiction detection task than existing NLI data including those aimed to cover the dialogue domain; (ii) the structured utterance-based approach is more robust and transferable on both analysis and out-of-distribution dialogues than its unstructured counterpart. We also show that our best contradiction detection model correlates well with human judgments and further provide evidence for its usage in both automatically evaluating and improving the consistency of state-of-the-art generative chatbots.

cs.CL↗

arXiv2020

Multi-Modal Open-Domain Dialogue

Recent work in open-domain conversational agents has demonstrated that significant improvements in model engagingness and humanness metrics can be achieved via massive scaling in both pre-training data and model size (Adiwardana et al., 2020; Roller et al., 2020). However, if we want to build agents with human-like abilities, we must expand beyond handling just text. A particularly important topic is the ability to see images and communicate about what is perceived. With the goal of engaging humans in multi-modal dialogue, we investigate combining components from state-of-the-art open-domain dialogue agents with those from state-of-the-art vision models. We study incorporating different image fusion schemes and domain-adaptive pre-training and fine-tuning strategies, and show that our best resulting model outperforms strong existing models in multi-modal dialogue while simultaneously performing as well as its predecessor (text-only) BlenderBot (Roller et al., 2020) in text-based conversation. We additionally investigate and incorporate safety components in our final model, and show that such efforts do not diminish model performance with respect to engagingness metrics.

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