arXiv subjects

Jennifer Burghardt

Publications and source records attributed to Jennifer Burghardt.

4 recordsLinked to original sources

arXiv2026

CAIA in Practice: Field Evaluation of an AI-Assisted Support System for Text-Based Online Counselling

Rising global demand for mental health support creates significant service delivery challenges, with asynchronous email counselling serving as a crucial low-threshold channel for accessing care. This paper presents CAIA, a co-designed AI-based tool suite that demonstrates responsible AI integration into counselling practice through seven LLM-driven functions enhanced by retrieval-augmented generation. A field evaluation involved 34 professional counsellors conducting authentic sessions with trained student counsellees (36 threads, 321 messages, 1,257 AI outputs). User behaviour analysis confirms substantial adoption, revealing that professional autonomy and information accuracy are decisive for sustained acceptance, with counsellors particularly valuing interpretive functionalities that provide new perspectives and stimulate professional reflection.

cs.HC↗

arXiv2026

GEMCo: A Validated, Ethically Releasable Proxy for Inaccessible Counselling Data

This paper presents GEMCo, a releasable, human-written proxy for inaccessible counselling data: 86 complete German e-mail counselling conversations (728 messages), expert-authored cases and counsellor sessions with trained role-players. It is validated against a held-out reference of 124 real counselling conversations. The proxy and the real conversations are measured against each other on counsellor strategies and client emotions. The gap is detectable but small. A generative validation supports the analysis. The corpus is the primary contribution. The validation method generalises to any domain where real data cannot be shared but a human-made proxy can. Privacy and ethics keep real counselling data closed. GEMCo carries none by design and can be released, a first step toward language research in this domain.

cs.CL↗

arXiv2026

LLARS: Enabling Domain Expert & Developer Collaboration for LLM Prompting, Generation and Evaluation

We demonstrate LLARS (LLM Assisted Research System), an open-source platform that bridges the gap between domain experts and developers for building LLM-based systems. It integrates three tightly connected modules into an end-to-end pipeline: Collaborative Prompt Engineering for real-time co-authoring with version control and instant LLM testing, Batch Generation for configurable output production across user-selected prompts $\times$ models $\times$ data with cost control, and Hybrid Evaluation where human and LLM evaluators jointly assess outputs through diverse assessment methods, with live agreement metrics and provenance analysis to identify the best model-prompt combination for a given use case. New prompts and models are automatically available for batch generation and completed batches can be turned into evaluation scenarios with a single click. Interviews with six domain experts and three developers in online counselling confirmed that LLARS feels intuitive, saves considerable time by keeping everything in one place and makes interdisciplinary collaboration seamless.

cs.AI↗

arXiv2026

AI Systems in Text-Based Online Counselling: Ethical Considerations Across Three Implementation Approaches

Text-based online counselling scales across geographical and stigma barriers, yet faces practitioner shortages, lacks non-verbal cues and suffers inconsistent quality assurance. Whilst artificial intelligence offers promising solutions, its use in mental health counselling raises distinct ethical challenges. This paper analyses three AI implementation approaches - autonomous counsellor bots, AI training simulators and counsellor-facing augmentation tools. Drawing on professional codes, regulatory frameworks and scholarly literature, we identify four ethical principles - privacy, fairness, autonomy and accountability - and demonstrate their distinct manifestations across implementation approaches. Textual constraints may enable AI integration whilst requiring attention to implementation-specific hazards. This conceptual paper sensitises developers, researchers and practitioners to navigate AI-enhanced counselling ethics whilst preserving human values central to mental health support.

cs.CY↗