arXiv subjects

Jessica McClearn

Publications and source records attributed to Jessica McClearn.

5 recordsLinked to original sources

arXiv2026

"It didn't feel right but I needed a job so desperately": Understanding People's Emotions & Help Needs During Financial Scams

Online financial scams represent a long-standing and serious threat for which people seek help. We present a study to understand people's in situ motivations for engaging with scams and the help needs they express before, during, and after encountering a scam. We identify the main emotions scammers exploited (e.g., fear, hope) and characterize how they did so. We examine factors -- such as financial insecurity and legal precarity -- which elevate people's risk of engaging with specific scams and experiencing harm. We indicate when people sought help and describe their help-seeking needs and emotions at different stages of the scam. We discuss how these needs could be met through the design of contextually-specific prevention, diagnostic, mitigation, and recovery interventions.

cs.HC↗

arXiv2026

Understanding Help Seeking for Digital Privacy, Safety, and Security

The complexity of navigating digital privacy, safety, and security threats often falls directly on users. This leads to users seeking help from family and peers, platforms and advice guides, dedicated communities, and even large language models (LLMs). As a precursor to improving resources across this ecosystem, our community needs to understand what help seeking looks like in the wild. To that end, we blend qualitative coding with LLM fine-tuning to sift through over one billion Reddit posts from the last four years to identify where and for what users seek digital privacy, safety, or security help. We isolate three million relevant posts with 93% precision and recall and automatically annotate each with the topics discussed (e.g., security tools, privacy configurations, scams, account compromise, content moderation, and more). We use this dataset to understand the scope and scale of help seeking, the communities that provide help, and the types of help sought. Our work informs the development of better resources for users (e.g., user guides or LLM help-giving agents) while underscoring the inherent challenges of supporting users through complex combinations of threats, platforms, mitigations, context, and emotions.

cs.CR↗

arXiv2025

The Everyday Security of Living with Conflict

When `cyber' is used as a prefix, attention is typically drawn to the technological and spectacular aspects of war and conflict -- and, by extension, security. We offer a different approach to engaging with and understanding security in such contexts, by foregrounding the everyday -- mundane -- experiences of security within communities living with and fleeing from war. We do so through three vignettes from our field research in Colombia, Lebanon and Sweden, respectively, and by highlighting the significance of ethnography for security research with communities living in regions afflicted by war. We conclude by setting out a call to action for security researchers and practitioners to consider such lived experiences in the design of security technology that aims to cater to the needs of communities in `global conflict and disaster regions'.

cs.CR↗

arXiv2023

Security Patchworking in Lebanon: Infrastructuring Across Failing Infrastructures

In this paper we bring to light the infrastructuring work carried out by people in Lebanon to establish and maintain everyday security in response to multiple simultaneously failing infrastructures. We do so through interviews with 13 participants from 12 digital and human rights organisations and two weeks of ethnographically informed fieldwork in Beirut, Lebanon, in July 2022. Through our analysis we develop the notion of security patchworking that makes visible the infrastructuring work necessitated to secure basic needs such as electricity provision, identity authentication and financial resources. Such practices are rooted in differing mechanisms of protection that often result in new forms of insecurity. We discuss the implications for CSCW and HCI researchers and point to security patchworking as a lens to be used when designing technologies to support infrastructuring, while advocating for collaborative work across CSCW and security research.

cs.CY↗

arXiv2023

Othered, Silenced and Scapegoated: Understanding the Situated Security of Marginalised Populations in Lebanon

In this paper we explore the digital security experiences of marginalised populations in Lebanon such as LGBTQI+ identifying people, refugees and women. We situate our work in the post-conflict Lebanese context, which is shaped by sectarian divides, failing governance and economic collapse. We do so through an ethnographically informed study conducted in Beirut, Lebanon, in July 2022 and through interviews with 13 people with Lebanese digital and human rights expertise. Our research highlights how LGBTQI+ identifying people and refugees are scapegoated for the failings of the Lebanese government, while women who speak out against such failings are silenced. We show how government-supported incitements of violence aimed at transferring blame from the political leadership to these groups lead to amplified digital security risks for already at-risk populations. Positioning our work in broader sociological understandings of security, we discuss how the Lebanese context impacts identity and ontological security. We conclude by proposing to design for and with positive security in post-conflict settings.

cs.CY↗