arXiv subjects

Jessie Chin

Publications and source records attributed to Jessie Chin.

9 recordsLinked to original sources

arXiv2026

What Makes an AI Writing Companion a Good Fit? A Personality-Informed Co-Design Study

The growing popularity of AI writing assistants creates exciting opportunities to support diverse writers. This study examines how personality shapes expectations for AI writing companions and how personality-informed design can enhance human-AI teaming in writing. Through exploratory co-design workshops with 24 writers representing different personality profiles, we elicited values and design ideas for AI writing companions spanning functionality, interaction dynamics, and visual representation. These insights informed two contrasting prototypes reflecting distinct writing orientations, used as design provocations in review-and-refinement workshops with eight participants to prompt reflection on fit, priorities, and writing practices. Our findings reveal both shared foundational needs across writers and meaningful personality-driven preferences that influence how writers engage with AI. This work underscores the importance of team matching in human-AI collaboration and demonstrates how aligning AI companions with individual cognitive and interpersonal needs can improve engagement and perceived collaboration effectiveness.

cs.HC↗

arXiv2026

Conversational Decision Support for Information Search Under Uncertainty: Effects of Gist and Verbatim Feedback

Many real-world decisions rely on information search, where people sample evidence and decide when to stop under uncertainty. The uncertainty in the environment, particularly how diagnostic evidence is distributed, causes complexities in information search, further leading to suboptimal decision-making outcomes. Yet AI decision support often targets outcome optimization, and less is known about how to scaffold search without increasing cognitive load. We introduce SERA, an LLM-based assistant that provides either gist or verbatim feedback during search. Across two experiments (N1=54, N2=54), we examined decision-making outcomes and information search in SERA-Gist, SERA-Verbatim, and a no-feedback baseline across three environments varying in uncertainty. The uncertainty in environment is operationalized by the perceived gain of information across the course of sampling, which individuals may experience diminishing return of information gain (decremental; low-uncertainty), or a local drop of information gain (local optimum; medium-uncertainty), or no patterns in information gain (high-uncertainty), as they search more. Individuals show more accurate decision outcomes and are more confident with SERA support, especially under higher uncertainty. Gist feedback was associated with more efficient integration and showed a descriptive pattern of reduced oversampling, while verbatim feedback promoted more extensive exploration. These findings establish feedback representation as a design lever when search matters, motivating adaptive systems that match feedback granularity to uncertainty.

cs.HC↗

arXiv2025

Can Conversational AI Counsel for Change? A Theory-Driven Approach to Supporting Dietary Intentions in Ambivalent Individuals

Adherence to healthy diets reduces chronic illness risk, yet rates remain low. Large Language Models (LLMs) are increasingly used for health communication but often struggle to engage individuals with ambivalent intentions at a pivotal stage of the Transtheoretical Model (TTM). We developed CounselLLM, an open-source model enhanced through persona design and few-shot, domain-specific prompts grounded in TTM and Motivational Interviewing (MI). In controlled evaluations, CounselLLM showed stronger use of TTM subprocesses and MI affirmations than human counselors, with comparable linguistic robustness but expressed in more concrete terms. A user study then tested CounselLLM in an interactive counseling setting against a baseline system. While knowledge and perceptions did not change, participants' intentions for immediate dietary change increased significantly after interacting with CounselLLM. Participants also rated it as easy to use, understandable, and supportive. These findings suggest theory-driven LLMs can effectively engage ambivalent individuals and provide a scalable approach to digital counseling.

cs.HC↗

arXiv2025

Towards AI as Colleagues: Multi-Agent System Improves Structured Ideation Processes

Most AI systems today are designed to manage tasks and execute predefined steps. This makes them effective for process coordination but limited in their ability to engage in joint problem-solving with humans or contribute new ideas. We introduce MultiColleagues, a multi-agent conversational system that shows how AI agents can act as colleagues by conversing with each other, sharing new ideas, and actively involving users in collaborative ideation processes. In a within-subjects study with 20 participants, we compared MultiColleagues to a single-agent baseline. Results show that MultiColleagues fostered stronger perceived social presence, and participants rated their outcomes as higher in quality and novelty, with more elaboration during ideation. These findings demonstrate the potential of AI agents to move beyond process partners toward colleagues that share intent, strengthen group dynamics, and collaborate with humans to advance ideas.

cs.HC↗

arXiv2025

"Pragmatic Tools or Empowering Friends?" Discovering and Co-Designing Personality-Aligned AI Writing Companions

The growing popularity of AI writing assistants presents exciting opportunities to craft tools that cater to diverse user needs. This study explores how personality shapes preferences for AI writing companions and how personalized designs can enhance human-AI teaming. In an exploratory co-design workshop, we worked with 24 writers with different profiles to surface ideas and map the design space for personality-aligned AI writing companions, focusing on functionality, interaction dynamics, and visual representations. Building on these insights, we developed two contrasting prototypes tailored to distinct writer profiles and engaged 8 participants with them as provocations to spark reflection and feedback. The results revealed strong connections between writer profiles and feature preferences, providing proof-of-concept for personality-driven divergence in AI writing support. This research highlights the critical role of team match in human-AI collaboration and underscores the importance of aligning AI systems with individual cognitive needs to improve user engagement and collaboration productivity.

cs.HC↗

arXiv2025

Toward Metaphor-Fluid Conversation Design for Voice User Interfaces

Metaphors play a critical role in shaping user experiences with Voice User Interfaces (VUIs), yet existing designs often rely on static, human-centric metaphors that fail to adapt to diverse contexts and user needs. This paper introduces Metaphor-Fluid Design, a novel approach that dynamically adjusts metaphorical representations based on conversational use-contexts. We compare this approach to a Default VUI, which characterizes the present implementation of commercial VUIs commonly designed around the persona of an assistant, offering a uniform interaction style across contexts. In Study 1 (N=130), metaphors were mapped to four key use-contexts-commands, information seeking, sociality, and error recovery-along the dimensions of formality and hierarchy, revealing distinct preferences for task-specific metaphorical designs. Study 2 (N=91) evaluates a Metaphor-Fluid VUI against a Default VUI, showing that the Metaphor-Fluid VUI enhances perceived intention to adopt, enjoyment, and likability by aligning better with user expectations for different contexts. However, individual differences in metaphor preferences highlight the need for personalization. These findings challenge the one-size-fits-all paradigm of VUI design and demonstrate the potential of Metaphor-Fluid Design to create more adaptive and engaging human-AI interactions.

cs.HC↗

arXiv2024

Beyond Functionality: Co-Designing Voice User Interfaces for Older Adults' Well-being

The global population is rapidly aging, necessitating technologies that promote healthy aging. Voice User Interfaces (VUIs), leveraging natural language interaction, offer a promising solution for older adults due to their ease of use. However, current design practices often overemphasize functionality, neglecting older adults' complex aspirations, psychological well-being, and social connectedness. To address this gap, we conducted co-design sessions with 20 older adults employing an empathic design approach. Half of the participants interacted with a probe involving health information learning, while the others focused on a probe related to exercise. This method engaged participants in collaborative activities to uncover non-functional requirements early in the design process. Results indicate that when encouraged to share their needs within a social context, older adults revealed a range of sensory, aesthetic, hedonic, and social preferences and, more importantly, the specific personas of VUIs. These insights inform the relative importance of these factors in VUI design.

cs.HC↗

arXiv2023

Like My Aunt Dorothy: Effects of Conversational Styles on Perceptions, Acceptance and Metaphorical Descriptions of Voice Assistants during Later Adulthood

Little research has investigated the design of conversational styles of voice assistants (VA) for adults in their later adulthood with varying personalities. In this Wizard of Oz experiment, 34 middle-aged (50 to 64 years old) and 24 older adults (65 to 80 years old) participated in a user study at a simulated home, interacting with a VA using either formal or informal language. Older adults with higher agreeableness perceived VA as being more likeable than middle-aged adults. Middle-aged adults showed similar technology acceptance toward the informal and formal VA, and older adults preferred using informal VA, especially those with low agreeableness. Further, while both middle-aged and older adults frequently anthropomorphized VAs by using human metaphors for them, older adults compared formal VA with professionals (e.g., librarians, teachers) and informal VA with their close ones (e.g., spouses, relatives). Overall, the conversational style showed differential effects on the perceptions of middle-aged and older adults, suggesting personalized design implications.

cs.HC↗

arXiv2023

Mental Health Pandemic during the COVID-19 Outbreak: Social Media as a Window to Public Mental Health

Intensified preventive measures during the COVID-19 pandemic, such as lockdown and social distancing, heavily increased the perception of social isolation (i.e., a discrepancy between one's social needs and the provisions of the social environment) among young adults. Social isolation is closely associated with situational loneliness (i.e., loneliness emerging from environmental change), a risk factor for depressive symptoms. Prior research suggested vulnerable young adults are likely to seek support from an online social platform such as Reddit, a perceived comfortable environment for lonely individuals to seek mental health help through anonymous communication with a broad social network. Therefore, this study aims to identify and analyze depression-related dialogues on loneliness subreddits during the COVID-19 outbreak, with the implications on depression-related infoveillance during the pandemic. Our study utilized logistic regression and topic modeling to classify and examine depression-related discussions on loneliness subreddits before and during the pandemic. Our results showed significant increases in the volume of depression-related discussions (i.e., topics related to mental health, social interaction, family, and emotion) where challenges were reported during the pandemic. We also found a switch in dominant topics emerging from depression-related discussions on loneliness subreddits, from dating (prepandemic) to online interaction and community (pandemic), suggesting the increased expressions or need of online social support during the pandemic. The current findings suggest the potential of social media to serve as a window for monitoring public mental health. Our future study will clinically validate the current approach, which has implications for designing a surveillance system during the crisis.

cs.SI↗