arXiv subjects

Jina Suh

Publications and source records attributed to Jina Suh.

At least 19 recordsLinked to original sources

arXiv2026

FrankenReport: Early Exiting in Long-Form Generation Using Expected Value of Computation

While deep research systems address interactive information-seeking needs impressively, their real-world deployments face latency and resource-consumption challenges. We present FrankenReport, an interface for long-form knowledge-seeking report generation that supports adaptive early exiting per section: it evaluates intermediate outputs during generation and predicts whether further targeted computation will yield significant quality gains. In a simulation study, FrankenReport outperforms random allocation baselines by a large margin (up to 4x) under low budgets and smoothly recovers full-pipeline quality as the budget grows, showing that future quality gains are predictable from intermediate drafts. Through experiments and user studies, we further show that despite varying preferences across users and topics, FrankenReport adapts to simple, natural user feedback as efficiently as methods requiring much costlier supervision such as generated drafts and explicit rationales.

cs.HC↗

arXiv2026

"Always Want to Use it for Everything": Understanding Young Adults' Perceptions of AI Dependence

The growing integration of general-purpose AI chatbots into people's daily lives has raised concerns about the potential for unhealthy dependence, particularly among young adults. As a first step toward understanding and characterizing AI chatbot dependence from the perspective of young adults, we collected testimonials from AI chatbot users aged 18 to 25 through an online questionnaire to capture their thoughts and experiences with this phenomenon. From participant responses, we identified three contributing factors of AI dependence: chronic use, efficiency, and delegation. The combination of these in a person's interaction behavior was considered to indicate AI dependence. Participants also observed feelings of atrophy in abilities from AI dependence, leading to psychological impacts such as feelings of inadequacy. Interpreting these findings through the lens of self-determination theory reveals how AI chatbot dependence can impact young adults' personal and social development. We argue that preventing lasting harm to young adults' development is paramount, and provide implications for rethinking AI chatbot dependence grounded in this understanding.

cs.HC↗

arXiv2026

Psychological Influences of Conversational AI: Research and Design Directions for Reducing Harm and Promoting Well-Being

As conversational AI systems become increasingly integrated into daily life, their potential effects on user well-being require ongoing attention. While consumer-facing generalist models can provide benefits, including improved access to information, learning, productivity, self-reflection, and companionship, they also introduce risks, such as emotional entanglement, unhealthy dependence, and the amplification of psychological vulnerabilities. Drawing on prior research and empirical observations of AI chatbot behavior, we propose a set of aspirational directions for guiding the behavior of general-purpose AI systems in ways that may reduce potential psychological harms and support user well-being. We acknowledge the difficulty of systematically assessing the long-term impacts of AI chatbot use and frame these directions as hypotheses for studying how AI behavior may influence users across general interactions, role-playing scenarios, and contexts that could be characterized as providing psychological support. While some proposed directions are supported by existing research and expert insights, others identify open questions and areas requiring deeper study. We hope that this formulation and these hypotheses encourage further discussion, empirical investigation, and exploration of interactive design approaches aimed at better accommodating users' psychological needs and promoting their well-being.

cs.AI↗

arXiv2026

Discourse Diversity in Multi-Turn Empathic Dialogue

Large language models (LLMs) produce responses rated as highly empathic in single-turn settings (Ayers et al., 2023; Lee et al., 2024), yet they are also known to be formulaic generators that reuse the same lexical patterns, syntactic templates, and discourse structures across tasks (Jiang et al., 2025; Shaib et al., 2024; Namuduri et al., 2025). Less attention has been paid to whether this formulaicity extends to the level of discourse moves, i.e., what a response does for the person it is addressing. This question is especially consequential for empathic dialogue, where effective support demands not just a kind response at one moment but varied strategies as a conversation unfolds (Stiles et al., 1998). Indeed, prior work shows that LLMs reuse the same tactic sequences more than human supporters in single-turn settings (Gueorguieva et al., 2026). We extend this analysis to multi-turn conversations and find that the rigidity compounds: once a tactic appears in a supporter turn, LLMs reuse it in the next at nearly double the rate of humans (0.50-0.56 vs. 0.27). This pattern holds across LLMs serving as supporters in real emotional support conversations, and is invisible to standard similarity metrics. To address this gap, we introduce MINT (Multi-turn Inter-tactic Novelty Training), the first reinforcement learning framework to optimize discourse move diversity across multi-turn empathic dialogue. The best MINT variant combines an empathy quality reward with a cross-turn tactic novelty signal, improving aggregate empathy by 25.3% over vanilla across 1.7B and 4B models while reducing cross-turn discourse move repetition by 26.3% on the 4B model, surpassing all baselines including quality-only and token-level diversity methods on both measures. These results suggest that what current models lack is not empathy itself, but the ability to vary their discourse moves across a conversation.

cs.CL↗

arXiv2026

AI generates well-liked but templatic empathic responses

Recent research shows that greater numbers of people are turning to Large Language Models (LLMs) for emotional support, and that people rate LLM responses as more empathic than human-written responses. We suggest a reason for this success: LLMs have learned and consistently deploy a well-liked template for expressing empathy. We develop a taxonomy of 10 empathic language "tactics" that include validating someone's feelings and paraphrasing, and apply this taxonomy to characterize the language that people and LLMs produce when writing empathic responses. Across a set of 2 studies comparing a total of n = 3,265 AI-generated (by six models) and n = 1,290 human-written responses, we find that LLM responses are highly formulaic at a discourse functional level. We discovered a template -- a structured sequence of tactics -- that matches between 83--90% of LLM responses (and 60--83\% in a held out sample), and when those are matched, covers 81--92% of the response. By contrast, human-written responses are more diverse. We end with a discussion of implications for the future of AI-generated empathy.

cs.CL↗

arXiv2026

From Risk Avoidance to User Empowerment in AI Mental Health Crisis Support

People experiencing mental health crises frequently turn to open-ended generative AI (GenAI) chatbots for support. However, rather than providing immediate assistance, some GenAI chatbots are designed to respond to crisis situations in ways that minimize their developers' liability, primarily through avoidance (e.g., refusing to engage beyond templated referrals to crisis hotlines). Withholding crisis support in these cases may harm users who have no viable alternatives and reduce their motivation to seek further help. At scale, this avoidant design could undermine population mental health. We propose empowerment-oriented design principles for AI crisis support, informed by community helper models. As an initial touchpoint in help-seeking, AI chatbots can act as a supportive bridge to de-escalate crises and connect users to more reliable care. Coordination between AI developers and regulators can enable a better balance of risk mitigation and user empowerment in AI crisis support.

cs.CY↗

arXiv2026

Beyond the Single Turn: Reframing Refusals as Dynamic Experiences Embedded in the Context of Mental Health Support Interactions with LLMs

Content Warning: This paper contains participant quotes and discussions related to mental health challenges, emotional distress, and suicidal ideation. Large language models (LLMs) are increasingly used for mental health support, yet the model safeguards -- particularly refusals to engage with sensitive content -- remain poorly understood from the perspectives of users and mental health professionals (MHPs) and have been reported to cause real-world harms. This paper presents findings from a sequential mixed-methods study examining how LLM refusals are experienced and interpreted in mental health support interactions. Through surveys (N=53) and in-depth interviews (N=16) with individuals using LLMs for mental health support and MHPs, we reveal that refusals are not isolated, single-turn system behaviors but rather constitute dynamic, multi-phase experiences: pre-refusal expectation formation, refusal triggering and encounter, refusal message framing, resource referral provision, and post-refusal outcomes. We contribute a multi-phase framework for evaluating refusals beyond binary policy compliance accuracy and design recommendations for future refusal mechanisms. These findings suggest that understanding LLM refusals requires moving beyond single-turn interactions toward recognizing them as holistic experiences embedded within users' support-seeking trajectories and the broader LLM design pipeline.

cs.HC↗

arXiv2026

User Perceptions of an LLM-Based Chatbot for Cognitive Reappraisal of Stress: Feasibility Study

Cognitive reappraisal is a well-studied emotion regulation strategy that helps individuals reinterpret stressful situations to reduce their impact. Many digital mental health tools struggle to support this process because rigid scripts fail to accommodate how users naturally describe stressors. This study examined the feasibility of an LLM-based single-session intervention (SSI) for workplace stress reappraisal. We assessed short-term changes in stress-related outcomes and examined design tensions during use. We conducted a feasibility study with 100 employees at a large technology company who completed a structured cognitive reappraisal session delivered by a GPT-4o-based chatbot. Pre-post measures included perceived stress intensity, stress mindset, perceived demand, and perceived resources. These outcomes were analyzed using paired Wilcoxon signed-rank tests with correction for multiple comparisons. We also examined sentiment and stress trajectories across conversation quartiles using two RoBERTa-based classifiers and an LLM-based stress rater. Open-ended responses were analyzed using thematic analysis. Results showed significant reductions in perceived stress intensity and significant improvements in stress mindset. Changes in perceived resources and perceived demand trended in expected directions but were not statistically significant. Automated analyses indicated consistent declines in negative sentiment and stress over the course of the interaction. Qualitative findings suggested that participants valued the structured prompts for organizing thoughts, gaining perspective, and feeling acknowledged. Participants also reported tensions around scriptedness, preferred interaction length, and reactions to AI-driven empathy. These findings highlight both the promise and the design constraints of integrating LLMs into DMH interventions for workplace settings.

cs.HC↗

arXiv2025

Seeking Late Night Life Lines: Experiences of Conversational AI Use in Mental Health Crisis

Online, people often recount their experiences turning to conversational AI agents (e.g., ChatGPT, Claude, Copilot) for mental health support -- going so far as to replace their therapists. These anecdotes suggest that AI agents have great potential to offer accessible mental health support. However, it's unclear how to meet this potential in extreme mental health crisis use cases. In this work, we explore the first-person experience of turning to a conversational AI agent in a mental health crisis. From a testimonial survey (n = 53) of lived experiences, we find that people use AI agents to fill the in-between spaces of human support; they turn to AI due to lack of access to mental health professionals or fears of burdening others. At the same time, our interviews with mental health experts (n = 16) suggest that human-human connection is an essential positive action when managing a mental health crisis. Using the stages of change model, our results suggest that a responsible AI crisis intervention is one that increases the user's preparedness to take a positive action while de-escalating any intended negative action. We discuss the implications of designing conversational AI agents as bridges towards human-human connection rather than ends in themselves.

cs.HC↗

arXiv2025

The Agony of Opacity: Foundations for Reflective Interpretability in AI-Mediated Mental Health Support

Throughout history, a prevailing paradigm in mental healthcare has been one in which distressed people may receive treatment with little understanding around how their experience is perceived by their care provider, and in turn, the decisions made by their provider around how treatment will progress. Paralleling this offline model of care, people who seek mental health support from artificial intelligence (AI)-based chatbots are similarly provided little context for how their expressions of distress are processed by the model, and subsequently, any reasoning or theoretical grounding that may underlie model responses. People in severe distress who turn to AI chatbots for support thus find themselves caught between black boxes, contending with unique forms of agony that arise from these intersecting opacities. In this paper, we argue that the distinct psychological state of individuals experiencing severe mental distress uniquely necessitates a higher standard of end-user interpretability in comparison to general AI chatbot use. We propose a reflective interpretability approach to AI-mediated mental health support, which nudges users to engage in an agency-preserving and iterative process of reflection and interpretation of model outputs, towards creating meaning from interactions (rather than accepting outputs as directive instructions). Drawing on interpretability practices from four mental health fields (psychotherapy, crisis intervention, psychiatry, and care authorization), we describe concrete design approaches for reflective interpretability in AI-mediated mental health support, including role induction, prosocial advance directives, intervention titration, and well-defined mechanisms for recourse, alongside a discussion of potential risks and mitigation measures.

cs.HC↗

arXiv2025

From Measurement to Expertise: Empathetic Expert Adapters for Context-Based Empathy in Conversational AI Agents

Empathy is a critical factor in fostering positive user experiences in conversational AI. While models can display empathy, it is often generic rather than tailored to specific tasks and contexts. In this work, we introduce a novel framework for developing and evaluating context-specific empathetic large language models (LLMs). We first analyze a real-world conversational dataset consisting of 672 multi-turn conversations across 8 tasks, revealing significant differences in terms of expected and experienced empathy before and after the conversations, respectively. To help minimize this gap, we develop a synthetic multi-turn conversational generation pipeline and steer responses toward our defined empathy patterns based on the context that more closely matches users' expectations. We then train empathetic expert adapters for context-specific empathy that specialize in varying empathy levels based on the recognized task. Our empirical results demonstrate a significant gap reduction of 72.66% between perceived and desired empathy with scores increasing by an average factor of 2.43 as measured by our metrics and reward models. Additionally, our trained empathetic expert adapters demonstrate superior effectiveness in preserving empathy patterns throughout conversation turns, outperforming system prompts, which tend to dramatically diminish in impact as conversations lengthen.

cs.HC↗

arXiv2025

SENSE-7: Taxonomy and Dataset for Measuring User Perceptions of Empathy in Sustained Human-AI Conversations

Empathy is increasingly recognized as a key factor in human-AI communication, yet conventional approaches to "digital empathy" often focus on simulating internal, human-like emotional states while overlooking the inherently subjective, contextual, and relational facets of empathy as perceived by users. In this work, we propose a human-centered taxonomy that emphasizes observable empathic behaviors and introduce a new dataset, Sense-7, of real-world conversations between information workers and Large Language Models (LLMs), which includes per-turn empathy annotations directly from the users, along with user characteristics, and contextual details, offering a more user-grounded representation of empathy. Analysis of 695 conversations from 109 participants reveals that empathy judgments are highly individualized, context-sensitive, and vulnerable to disruption when conversational continuity fails or user expectations go unmet. To promote further research, we provide a subset of 672 anonymized conversation and provide exploratory classification analysis, showing that an LLM-based classifier can recognize 5 levels of empathy with an encouraging average Spearman $ρ$=0.369 and Accuracy=0.487 over this set. Overall, our findings underscore the need for AI designs that dynamically tailor empathic behaviors to user contexts and goals, offering a roadmap for future research and practical development of socially attuned, human-centered artificial agents.

cs.HC↗

arXiv2025

Worker Discretion Advised: Co-designing Risk Disclosure in Crowdsourced Responsible AI (RAI) Content Work

Responsible AI (RAI) content work, such as annotation, moderation, or red teaming for AI safety, often exposes crowd workers to potentially harmful content. While prior work has underscored the importance of communicating well-being risk to employed content moderators, designing effective disclosure mechanisms for crowd workers while balancing worker protection with the needs of task designers and platforms remains largely unexamined. To address this gap, we conducted individual co-design sessions with 15 task designers, 11 crowdworkers, and 3 platform representatives. We investigated task designer preferences for support in disclosing tasks, worker preferences for receiving risk disclosure warnings, and how platform representatives envision their role in shaping risk disclosure practices. We identify design tensions and map the sociotechnical tradeoffs that shape disclosure practices. We contribute design recommendations and feature concepts for risk disclosure mechanisms in the context of RAI content work.

cs.HC↗

arXiv2025

From User Surveys to Telemetry-Driven AI Agents: Exploring the Potential of Personalized Productivity Solutions

Information workers increasingly struggle with productivity challenges in modern workplaces, facing difficulties in managing time and effectively utilizing workplace analytics data for behavioral improvement. Despite the availability of productivity metrics through enterprise tools, workers often fail to translate this data into actionable insights. We present a comprehensive, user-centric approach to address these challenges through AI-based productivity agents tailored to users' needs. Utilizing a two-phase method, we first conducted a survey with 363 participants, exploring various aspects of productivity, communication style, agent approach, personality traits, personalization, and privacy. Drawing on the survey insights, we developed a GPT-4 powered personalized productivity agent that utilizes telemetry data gathered via Viva Insights from information workers to provide tailored assistance. We compared its performance with alternative productivity-assistive tools, such as dashboard and narrative, in a study involving 40 participants. Our findings highlight the importance of user-centric design, adaptability, and the balance between personalization and privacy in AI-assisted productivity tools. By building on these insights, our work provides important guidance for developing more effective productivity solutions, ultimately leading to optimized efficiency and user experiences for information workers.

cs.HC↗

arXiv2025

Locating Risk: Task Designers and the Challenge of Risk Disclosure in RAI Content Work

As AI systems are increasingly tested and deployed in open-ended and high-stakes domains, crowdworkers are often tasked with responsible AI (RAI) content work. These tasks include labeling violent content, moderating disturbing text, or simulating harmful behavior for red teaming exercises to shape AI system behaviors. While prior research efforts have highlighted the risks to worker well-being associated with RAI content work, far less attention has been paid to how these risks are communicated to workers by task designers or individuals who design and post RAI tasks. Existing transparency frameworks and guidelines, such as model cards, datasheets, and crowdworksheets, focus on documenting model information and dataset collection processes, but they overlook an important aspect of disclosing well-being risks to workers. In the absence of standard workflows or clear guidance, the consistent application of content warnings, consent flows, or other forms of well-being risk disclosure remains unclear. This study investigates how task designers approach risk disclosure in crowdsourced RAI tasks. Drawing on interviews with 23 task designers across academic and industry sectors, we examine how well-being risk is recognized, interpreted, and communicated in practice. Our findings highlight the need to support task designers in identifying and communicating risks not only to support crowdworker well-being but also to strengthen the ethical integrity and technical efficacy of AI development pipelines.

cs.HC↗

arXiv2025

From Lived Experience to Insight: Unpacking the Psychological Risks of Using AI Conversational Agents

Recent gains in popularity of AI conversational agents have led to their increased use for improving productivity and supporting well-being. While previous research has aimed to understand the risks associated with interactions with AI conversational agents, these studies often fall short in capturing the lived experiences of individuals. Additionally, psychological risks have often been presented as a sub-category within broader AI-related risks in past taxonomy works, leading to under-representation of the impact of psychological risks of AI use. To address these challenges, our work presents a novel risk taxonomy focusing on psychological risks of using AI gathered through the lived experiences of individuals. We employed a mixed-method approach, involving a comprehensive survey with 283 people with lived mental health experience and workshops involving experts with lived experience to develop a psychological risk taxonomy. Our taxonomy features 19 AI behaviors, 21 negative psychological impacts, and 15 contexts related to individuals. Additionally, we propose a novel multi-path vignette-based framework for understanding the complex interplay between AI behaviors, psychological impacts, and individual user contexts. Finally, based on the feedback obtained from the workshop sessions, we present design recommendations for developing safer and more robust AI agents. Our work offers an in-depth understanding of the psychological risks associated with AI conversational agents and provides actionable recommendations for policymakers, researchers, and developers.

cs.HC↗

arXiv2025

When Testing AI Tests Us: Safeguarding Mental Health on the Digital Frontlines

Red-teaming is a core part of the infrastructure that ensures that AI models do not produce harmful content. Unlike past technologies, the black box nature of generative AI systems necessitates a uniquely interactional mode of testing, one in which individuals on red teams actively interact with the system, leveraging natural language to simulate malicious actors and solicit harmful outputs. This interactional labor done by red teams can result in mental health harms that are uniquely tied to the adversarial engagement strategies necessary to effectively red team. The importance of ensuring that generative AI models do not propagate societal or individual harm is widely recognized -- one less visible foundation of end-to-end AI safety is also the protection of the mental health and wellbeing of those who work to keep model outputs safe. In this paper, we argue that the unmet mental health needs of AI red-teamers is a critical workplace safety concern. Through analyzing the unique mental health impacts associated with the labor done by red teams, we propose potential individual and organizational strategies that could be used to meet these needs, and safeguard the mental health of red-teamers. We develop our proposed strategies through drawing parallels between common red-teaming practices and interactional labor common to other professions (including actors, mental health professionals, conflict photographers, and content moderators), describing how individuals and organizations within these professional spaces safeguard their mental health given similar psychological demands. Drawing on these protective practices, we describe how safeguards could be adapted for the distinct mental health challenges experienced by red teaming organizations as they mitigate emerging technological risks on the new digital frontlines.

cs.CY↗

arXiv2025

Longitudinal Study on Social and Emotional Use of AI Conversational Agent

Development in digital technologies has continuously reshaped how individuals seek and receive social and emotional support. While online platforms and communities have long served this need, the increased integration of general-purpose conversational AI into daily lives has introduced new dynamics in how support is provided and experienced. Existing research has highlighted both benefits (e.g., wider access to well-being resources) and potential risks (e.g., over-reliance) of using AI for support seeking. In this five-week, exploratory study, we recruited 149 participants divided into two usage groups: a baseline usage group (BU, n=60) that used the internet and AI as usual, and an active usage group (AU, n=89) encouraged to use one of four commercially available AI tools (Microsoft Copilot, Google Gemini, PI AI, ChatGPT) for social and emotional interactions. Our analysis revealed significant increases in perceived attachment towards AI (32.99 percentage points), perceived AI empathy (25.8 p.p.), and motivation to use AI for entertainment (22.90 p.p.) among the AU group. We also observed that individual differences (e.g., gender identity, prior AI usage) influenced perceptions of AI empathy and attachment. Lastly, the AU group expressed higher comfort in seeking personal help, managing stress, obtaining social support, and talking about health with AI, indicating potential for broader emotional support while highlighting the need for safeguards against problematic usage. Overall, our exploratory findings underscore the importance of developing consumer-facing AI tools that support emotional well-being responsibly, while empowering users to understand the limitations of these tools.

cs.HC↗