John MacAuley | Searcharxiv

arXiv2026

Building AI That Works: ESnet's Pragmatic Approach to AI-Driven Operational Excellence

The ORBIT (Operations Responses and Business Intelligence Toolkit) project was initiated to assess agentic AI for the upcoming ESnet 7 initiative and to address persistent operational pain points in the Network Operations Center (NOC) workflow. ESnet operators experience slow retrieval from siloed data sources, incidents described in lengthy and difficult-to-parse tickets, and context loss across shift handoffs. These challenges increase cognitive load and prolong incident resolution times. ORBIT therefore targets routine automation, cross-source synthesis, and actionable insights delivered directly within operators' existing tooling. ORBIT is an agentic AI system integrated into ServiceNow, ESnet's primary incident management platform. The design uses a modular, layered architecture comprising a centralized reasoning hub, tool access via MCPs for ESnet data sources, a semantic search layer, and an operator-facing chat interface. To manage the complexity and stochasticity of the AI toolchain, ORBIT follows industry best practices by structuring task logic as versioned, tested "skills" that guide the system in performing bounded responsibilities. This improves reliability and predictability compared to fully unconstrained agent behavior. Key results show that ORBIT successfully delivered all six initial tasks, and the architecture enabled rapid development of two additional tasks proposed by NOC engineers. We observed strong organic adoption of general-purpose infrastructure components, especially the chat interface and LiteLLM model gateway, including high request volumes from outside the project. Experiments with skills indicate that this approach can reduce task completion steps while eliminating observed error modes.

cs.NI↗

arXiv2020

Software-Defined Network for End-to-end Networked Science at the Exascale

Domain science applications and workflow processes are currently forced to view the network as an opaque infrastructure into which they inject data and hope that it emerges at the destination with an acceptable Quality of Experience. There is little ability for applications to interact with the network to exchange information, negotiate performance parameters, discover expected performance metrics, or receive status/troubleshooting information in real time. The work presented here is motivated by a vision for a new smart network and smart application ecosystem that will provide a more deterministic and interactive environment for domain science workflows. The Software-Defined Network for End-to-end Networked Science at Exascale (SENSE) system includes a model-based architecture, implementation, and deployment which enables automated end-to-end network service instantiation across administrative domains. An intent based interface allows applications to express their high-level service requirements, an intelligent orchestrator and resource control systems allow for custom tailoring of scalability and real-time responsiveness based on individual application and infrastructure operator requirements. This allows the science applications to manage the network as a first-class schedulable resource as is the current practice for instruments, compute, and storage systems. Deployment and experiments on production networks and testbeds have validated SENSE functions and performance. Emulation based testing verified the scalability needed to support research and education infrastructures. Key contributions of this work include an architecture definition, reference implementation, and deployment. This provides the basis for further innovation of smart network services to accelerate scientific discovery in the era of big data, cloud computing, machine learning and artificial intelligence.

cs.NI↗