arXiv subjects

John Zimmerman

Publications and source records attributed to John Zimmerman.

At least 19 recordsLinked to original sources

arXiv2026

Strategies for Designing Responsibly within a Capitalist Enterprise

Despite significant advances in responsible AI research, industry adoption remains limited, leaving many HCI contributions underutilized in practice. This position paper argues that current research often fails to account for the fundamental need for capitalist enterprises to create value. To achieve immediate real-world impact, responsible AI research must explore how to design responsibly within capitalism. We call for a move beyond the dichotomy of "ethics vs. business" toward a more productive framing of "ethics and business." We propose ideation as a practical design strategy for generating ethically preferable alternatives that also meet business objectives. By aligning ethics with enterprise realities, we expand the space of responsible design that can actually be built.

cs.HC↗

arXiv2026

Revisiting Worker-Centered Design: Tensions, Blind Spots, and Action Spaces

Worker-Centered Design (WCD) has gained prominence over the past decade, offering researchers and practitioners ways to engage worker agency and support collective actions for workers. Yet few studies have systematically revisited WCD itself, examining its implementations, challenges, and practical impact. Through a four-lens analytical framework that examines multiple facets of WCD within food delivery industry, we identify critical tensions and blind spots from a Multi-Laborer System perspective. Our analysis reveals conflicts across labor chains, distorted implementations of WCD, designers' sometimes limited political-economic understanding, and workers as active agents of change. These insights further inform a Diagnostic-Generative pathway that helps to address recurring risks, including labor conflicts and institutional reframing, while cultivating designers' policy and economic imagination. Following the design criticism tradition, and through a four-lens reflexive analysis, this study expands the action space for WCD and strengthens its relevance to real-world practice.

cs.HC↗

arXiv2025

Can You Keep a Secret? Exploring AI for Care Coordination in Cognitive Decline

The increasing number of older adults who experience cognitive decline places a burden on informal caregivers, whose support with tasks of daily living determines whether older adults can remain in their homes. To explore how agents might help lower-SES older adults to age-in-place, we interviewed ten pairs of older adults experiencing cognitive decline and their informal caregivers. We explored how they coordinate care, manage burdens, and sustain autonomy and privacy. Older adults exercised control by delegating tasks to specific caregivers, keeping information about all the care they received from their adult children. Many abandoned some tasks of daily living, lowering their quality of life to ease caregiver burden. One effective strategy, piggybacking, uses spontaneous overlaps in errands to get more work done with less caregiver effort. This raises the questions: (i) Can agents help with piggyback coordination? (ii) Would it keep older adults in their homes longer, while not increasing caregiver burden?

cs.HC↗

arXiv2025

Making the Right Thing: Bridging HCI and Responsible AI in Early-Stage AI Concept Selection

AI projects often fail due to financial, technical, ethical, or user acceptance challenges -- failures frequently rooted in early-stage decisions. While HCI and Responsible AI (RAI) research emphasize this, practical approaches for identifying promising concepts early remain limited. Drawing on Research through Design, this paper investigates how early-stage AI concept sorting in commercial settings can reflect RAI principles. Through three design experiments -- including a probe study with industry practitioners -- we explored methods for evaluating risks and benefits using multidisciplinary collaboration. Participants demonstrated strong receptivity to addressing RAI concerns early in the process and effectively identified low-risk, high-benefit AI concepts. Our findings highlight the potential of a design-led approach to embed ethical and service design thinking at the front end of AI innovation. By examining how practitioners reason about AI concepts, our study invites HCI and RAI communities to see early-stage innovation as a critical space for engaging ethical and commercial considerations together.

cs.HC↗

arXiv2025

Exploring the Innovation Opportunities for Pre-trained Models

Innovators transform the world by understanding where services are successfully meeting customers' needs and then using this knowledge to identify failsafe opportunities for innovation. Pre-trained models have changed the AI innovation landscape, making it faster and easier to create new AI products and services. Understanding where pre-trained models are successful is critical for supporting AI innovation. Unfortunately, the hype cycle surrounding pre-trained models makes it hard to know where AI can really be successful. To address this, we investigated pre-trained model applications developed by HCI researchers as a proxy for commercially successful applications. The research applications demonstrate technical capabilities, address real user needs, and avoid ethical challenges. Using an artifact analysis approach, we categorized capabilities, opportunity domains, data types, and emerging interaction design patterns, uncovering some of the opportunity space for innovation with pre-trained models.

cs.HC↗

arXiv2025

Unremarkable to Remarkable AI Agent: Exploring Boundaries of Agent Intervention for Adults With and Without Cognitive Impairment

As the population of older adults increases, there is a growing need for support for them to age in place. This is exacerbated by the growing number of individuals struggling with cognitive decline and shrinking number of youth who provide care for them. Artificially intelligent agents could provide cognitive support to older adults experiencing memory problems, and they could help informal caregivers with coordination tasks. To better understand this possible future, we conducted a speed dating with storyboards study to reveal invisible social boundaries that might keep older adults and their caregivers from accepting and using agents. We found that healthy older adults worry that accepting agents into their homes might increase their chances of developing dementia. At the same time, they want immediate access to agents that know them well if they should experience cognitive decline. Older adults in the early stages of cognitive decline expressed a desire for agents that can ease the burden they saw themselves becoming for their caregivers. They also speculated that an agent who really knew them well might be an effective advocate for their needs when they were less able to advocate for themselves. That is, the agent may need to transition from being unremarkable to remarkable. Based on these findings, we present design opportunities and considerations for agents and articulate directions of future research.

cs.HC↗

arXiv2025

Letters from Future Self: Augmenting the Letter-Exchange Exercise with LLM-based Agents to Enhance Young Adults' Career Exploration

Young adults often encounter challenges in career exploration. Self-guided interventions, such as the letter-exchange exercise, where participants envision and adopt the perspective of their future selves by exchanging letters with their envisioned future selves, can support career development. However, the broader adoption of such interventions may be limited without structured guidance. To address this, we integrated Large Language Model (LLM)-based agents that simulate participants' future selves into the letter-exchange exercise and evaluated their effectiveness. A one-week experiment (N=36) compared three conditions: (1) participants manually writing replies to themselves from the perspective of their future selves (baseline), (2) future-self agents generating letters to participants, and (3) future-self agents engaging in chat conversations with participants. Results indicated that exchanging letters with future-self agents enhanced participants' engagement during the exercise, while overall benefits of the intervention on future orientation, career self-concept, and psychological support remained comparable across conditions. We discuss design implications for AI-augmented interventions for supporting young adults' career exploration.

cs.HC↗

arXiv2025

AI Mismatches: Identifying Potential Algorithmic Harms Before AI Development

AI systems are often introduced with high expectations, yet many fail to deliver, resulting in unintended harm and missed opportunities for benefit. We frequently observe significant "AI Mismatches", where the system's actual performance falls short of what is needed to ensure safety and co-create value. These mismatches are particularly difficult to address once development is underway, highlighting the need for early-stage intervention. Navigating complex, multi-dimensional risk factors that contribute to AI Mismatches is a persistent challenge. To address it, we propose an AI Mismatch approach to anticipate and mitigate risks early on, focusing on the gap between realistic model performance and required task performance. Through an analysis of 774 AI cases, we extracted a set of critical factors, which informed the development of seven matrices that map the relationships between these factors and highlight high-risk areas. Through case studies, we demonstrate how our approach can help reduce risks in AI development.

cs.HC↗

arXiv2025

Emerging Practices in Participatory AI Design in Public Sector Innovation

Local and federal agencies are rapidly adopting AI systems to augment or automate critical decisions, efficiently use resources, and improve public service delivery. AI systems are being used to support tasks associated with urban planning, security, surveillance, energy and critical infrastructure, and support decisions that directly affect citizens and their ability to access essential services. Local governments act as the governance tier closest to citizens and must play a critical role in upholding democratic values and building community trust especially as it relates to smart city initiatives that seek to transform public services through the adoption of AI. Community-centered and participatory approaches have been central for ensuring the appropriate adoption of technology; however, AI innovation introduces new challenges in this context because participatory AI design methods require more robust formulation and face higher standards for implementation in the public sector compared to the private sector. This requires us to reassess traditional methods used in this space as well as develop new resources and methods. This workshop will explore emerging practices in participatory algorithm design - or the use of public participation and community engagement - in the scoping, design, adoption, and implementation of public sector algorithms.

cs.HC↗

arXiv2025

Holonomy, Zeta Functions, and Cohomological Structures in Foliated Manifolds with Stratified Boundaries

This paper explores the interplay between holonomy, Ihara zeta functions, and cohomological structures within the framework of ratified F-completions of foliated manifolds. We develop a novel formalism for the Gamma-set, a topological multigraph that captures intersection points of foliations with stratified boundaries, and use it to define an Ihara zeta function that encodes the manifold's symmetries. By investigating the holonomy group of spinor fields in relation to the Delta-actions on the Gamma-set, we conjecture a duality between holonomy fixed points and the poles of the Ihara zeta function, extending to twisted cohomology classes. We further analyze how the twist map T impacts cohomology within stratified spaces, highlighting the role of vector bundles and the twisted cochain complex. Applications of our framework to spectral graph theory and tiling in R^n demonstrate the power of holonomy-zeta duality in geometrically rich foliated structures.

math.GT↗

arXiv2024

The Future of HCI-Policy Collaboration

Policies significantly shape computation's societal impact, a crucial HCI concern. However, challenges persist when HCI professionals attempt to integrate policy into their work or affect policy outcomes. Prior research considered these challenges at the ``border'' of HCI and policy. This paper asks: What if HCI considers policy integral to its intellectual concerns, placing system-people-policy interaction not at the border but nearer the center of HCI research, practice, and education? What if HCI fosters a mosaic of methods and knowledge contributions that blend system, human, and policy expertise in various ways, just like HCI has done with blending system and human expertise? We present this re-imagined HCI-policy relationship as a provocation and highlight its usefulness: It spotlights previously overlooked system-people-policy interaction work in HCI. It unveils new opportunities for HCI's futuring, empirical, and design projects. It allows HCI to coordinate its diverse policy engagements, enhancing its collective impact on policy outcomes.

cs.HC↗

arXiv2024

Public Technologies Transforming Work of the Public and the Public Sector

Technologies adopted by the public sector have transformed the work practices of employees in public agencies by creating different means of communication and decision-making. Although much of the recent research in the future of work domain has concentrated on the effects of technological advancements on public sector employees, the influence on work practices of external stakeholders engaging with this sector remains under-explored. In this paper, we focus on a digital platform called OneStop which is deployed by several building departments across the U.S. and aims to integrate various steps and services into a single point of online contact between public sector employees and the public. Drawing on semi-structured interviews with 22 stakeholders, including local business owners, experts involved in the construction process, community representatives, and building department employees, we investigate how this technology transition has impacted the work of these different stakeholders. We observe a multifaceted perspective and experience caused by the adoption of OneStop. OneStop exacerbated inequitable practices for local business owners due to a lack of face-to-face interactions with the department employees. For the public sector employees, OneStop standardized the work practices, representing the building department's priorities and values. Based on our findings, we discuss tensions around standardization, equality, and equity in technology transition, as well as design implications for equitable practices in the public sector.

cs.CY↗

arXiv2024

ClassInSight: Designing Conversation Support Tools to Visualize Classroom Discussion for Personalized Teacher Professional Development

Teaching is one of many professions for which personalized feedback and reflection can help improve dialogue and discussion between the professional and those they serve. However, professional development (PD) is often impersonal as human observation is labor-intensive. Data-driven PD tools in teaching are of growing interest, but open questions about how professionals engage with their data in practice remain. In this paper, we present ClassInSight, a tool that visualizes three levels of teachers' discussion data and structures reflection. Through 22 reflection sessions and interviews with 5 high school science teachers, we found themes related to dissonance, contextualization, and sustainability in how teachers engaged with their data in the tool and in how their professional vision, the use of professional expertise to interpret events, shifted over time. We discuss guidelines for these conversational support tools to support personalized PD in professions beyond teaching where conversation and interaction are important.

cs.HC↗

arXiv2024

Sketching AI Concepts with Capabilities and Examples: AI Innovation in the Intensive Care Unit

Advances in artificial intelligence (AI) have enabled unprecedented capabilities, yet innovation teams struggle when envisioning AI concepts. Data science teams think of innovations users do not want, while domain experts think of innovations that cannot be built. A lack of effective ideation seems to be a breakdown point. How might multidisciplinary teams identify buildable and desirable use cases? This paper presents a first hand account of ideating AI concepts to improve critical care medicine. As a team of data scientists, clinicians, and HCI researchers, we conducted a series of design workshops to explore more effective approaches to AI concept ideation and problem formulation. We detail our process, the challenges we encountered, and practices and artifacts that proved effective. We discuss the research implications for improved collaboration and stakeholder engagement, and discuss the role HCI might play in reducing the high failure rate experienced in AI innovation.

cs.HC↗

arXiv2024

Investigating Why Clinicians Deviate from Standards of Care: Liberating Patients from Mechanical Ventilation in the ICU

Clinical practice guidelines, care pathways, and protocols are designed to support evidence-based practices for clinicians; however, their adoption remains a challenge. We set out to investigate why clinicians deviate from the ``Wake Up and Breathe'' protocol, an evidence-based guideline for liberating patients from mechanical ventilation in the intensive care unit (ICU). We conducted over 40 hours of direct observations of live clinical workflows, 17 interviews with frontline care providers, and 4 co-design workshops at three different medical intensive care units. Our findings indicate that unlike prior literature suggests, disagreement with the protocol is not a substantial barrier to adoption. Instead, the uncertainty surrounding the application of the protocol for individual patients leads clinicians to deprioritize adoption in favor of tasks where they have high certainty. Reflecting on these insights, we identify opportunities for technical systems to help clinicians in effectively executing the protocol and discuss future directions for HCI research to support the integration of protocols into clinical practice in complex, team-based healthcare settings.

cs.HC↗

arXiv2023

Synergistic Integration of Large Language Models and Cognitive Architectures for Robust AI: An Exploratory Analysis

This paper explores the integration of two AI subdisciplines employed in the development of artificial agents that exhibit intelligent behavior: Large Language Models (LLMs) and Cognitive Architectures (CAs). We present three integration approaches, each grounded in theoretical models and supported by preliminary empirical evidence. The modular approach, which introduces four models with varying degrees of integration, makes use of chain-of-thought prompting, and draws inspiration from augmented LLMs, the Common Model of Cognition, and the simulation theory of cognition. The agency approach, motivated by the Society of Mind theory and the LIDA cognitive architecture, proposes the formation of agent collections that interact at micro and macro cognitive levels, driven by either LLMs or symbolic components. The neuro-symbolic approach, which takes inspiration from the CLARION cognitive architecture, proposes a model where bottom-up learning extracts symbolic representations from an LLM layer and top-down guidance utilizes symbolic representations to direct prompt engineering in the LLM layer. These approaches aim to harness the strengths of both LLMs and CAs, while mitigating their weaknesses, thereby advancing the development of more robust AI systems. We discuss the tradeoffs and challenges associated with each approach.

cs.AI↗

arXiv2019

Championing Research Through Design in HRI

One of the challenges in conducting research on the intersection of the CHI and Human-Robot Interaction (HRI) communities is in addressing the gap of acceptable design research methods between the two. While HRI is focused on interaction with robots and includes design research in its scope, the community is not as accustomed to exploratory design methods as the CHI community. This workshop paper argues for bringing exploratory design, and specifically Research through Design (RtD) methods that have been established in CHI for the past decade to the foreground of HRI. RtD can enable design researchers in the field of HRI to conduct exploratory design work that asks what is the right thing to design and share it within the community.

cs.HC↗

arXiv2019

Unremarkable AI: Fitting Intelligent Decision Support into Critical, Clinical Decision-Making Processes

Clinical decision support tools (DST) promise improved healthcare outcomes by offering data-driven insights. While effective in lab settings, almost all DSTs have failed in practice. Empirical research diagnosed poor contextual fit as the cause. This paper describes the design and field evaluation of a radically new form of DST. It automatically generates slides for clinicians' decision meetings with subtly embedded machine prognostics. This design took inspiration from the notion of "Unremarkable Computing", that by augmenting the users' routines technology/AI can have significant importance for the users yet remain unobtrusive. Our field evaluation suggests clinicians are more likely to encounter and embrace such a DST. Drawing on their responses, we discuss the importance and intricacies of finding the right level of unremarkableness in DST design, and share lessons learned in prototyping critical AI systems as a situated experience.

cs.HC↗