arXiv subjects

Jose Such

Publications and source records attributed to Jose Such.

At least 37 records · Page 2Linked to original sources

arXiv2025

Cross-Partisan Interactions on Twitter

Many social media studies argue that social media creates echo chambers where some users only interact with peers of the same political orientation. However, recent studies suggest that a substantial amount of Cross-Partisan Interactions (CPIs) do exist - even within echo chambers, but they may be toxic. There is no consensus about how such interactions occur and when they lead to healthy or toxic dialogue. In this paper, we study a comprehensive Twitter dataset that consists of 3 million tweets from 2020 related to the U.S. context to understand the dynamics behind CPIs. We investigate factors that are more associated with such interactions, including how users engage in CPIs, which topics are more contentious, and what are the stances associated with healthy interactions. We find that CPIs are significantly influenced by the nature of the topics being discussed, with politically charged events acting as strong catalysts. The political discourse and pre-established political views sway how users participate in CPIs, but the direction in which users go is nuanced. While Democrats engage in cross-partisan interactions slightly more frequently, these interactions often involve more negative and nonconstructive stances compared to their intra-party interactions. In contrast, Republicans tend to maintain a more consistent tone across interactions. Although users are more likely to engage in CPIs with popular accounts in general, this is less common among Republicans who often engage in CPIs with accounts with a low number of followers for personal matters. Our study has implications beyond Twitter as identifying topics with low toxicity and high CPI can help highlight potential opportunities for reducing polarization while topics with high toxicity and low CPI may action targeted interventions when moderating harm.

cs.SI↗

arXiv2025

Exploring the Privacy and Security Challenges Faced by Migrant Domestic Workers in Chinese Smart Homes

The growing use of smart home devices poses considerable privacy and security challenges, especially for individuals like migrant domestic workers (MDWs) who may be surveilled by their employers. This paper explores the privacy and security challenges experienced by MDWs in multi-user smart homes through in-depth semi-structured interviews with 26 MDWs and 5 staff members of agencies that recruit and/or train domestic workers in China. Our findings reveal that the relationships between MDWs, their employers, and agencies are characterized by significant power imbalances, influenced by Chinese cultural and social factors (such as Confucianism and collectivism), as well as legal ones. Furthermore, the widespread and normalized use of surveillance technologies in China, particularly in public spaces, exacerbates these power imbalances, reinforcing a sense of constant monitoring and control. Drawing on our findings, we provide recommendations to domestic worker agencies and policymakers to address the privacy and security challenges facing MDWs in Chinese smart homes.

cs.HC↗

arXiv2024

A Holistic Indicator of Polarization to Measure Online Sexism

The online trend of the manosphere and feminist discourse on social networks requires a holistic measure of the level of sexism in an online community. This indicator is important for policymakers and moderators of online communities (e.g., subreddits) and computational social scientists, either to revise moderation strategies based on the degree of sexism or to match and compare the temporal sexism across different platforms and communities with real-time events and infer social scientific insights. In this paper, we build a model that can provide a comparable holistic indicator of toxicity targeted toward male and female identity and male and female individuals. Despite previous supervised NLP methods that require annotation of toxic comments at the target level (e.g. annotating comments that are specifically toxic toward women) to detect targeted toxic comments, our indicator uses supervised NLP to detect the presence of toxicity and unsupervised word embedding association test to detect the target automatically. We apply our model to gender discourse communities (e.g., r/TheRedPill, r/MGTOW, r/FemaleDatingStrategy) to detect the level of toxicity toward genders (i.e., sexism). Our results show that our framework accurately and consistently (93% correlation) measures the level of sexism in a community. We finally discuss how our framework can be generalized in the future to measure qualities other than toxicity (e.g. sentiment, humor) toward general-purpose targets and turn into an indicator of different sorts of polarizations.

cs.SI↗

arXiv2024

Building Better AI Agents: A Provocation on the Utilisation of Persona in LLM-based Conversational Agents

The incorporation of Large Language Models (LLMs) such as the GPT series into diverse sectors including healthcare, education, and finance marks a significant evolution in the field of artificial intelligence (AI). The increasing demand for personalised applications motivated the design of conversational agents (CAs) to possess distinct personas. This paper commences by examining the rationale and implications of imbuing CAs with unique personas, smoothly transitioning into a broader discussion of the personalisation and anthropomorphism of CAs based on LLMs in the LLM era. We delve into the specific applications where the implementation of a persona is not just beneficial but critical for LLM-based CAs. The paper underscores the necessity of a nuanced approach to persona integration, highlighting the potential challenges and ethical dilemmas that may arise. Attention is directed towards the importance of maintaining persona consistency, establishing robust evaluation mechanisms, and ensuring that the persona attributes are effectively complemented by domain-specific knowledge.

cs.HC↗

arXiv2024

Healthcare Voice AI Assistants: Factors Influencing Trust and Intention to Use

AI assistants such as Alexa, Google Assistant, and Siri, are making their way into the healthcare sector, offering a convenient way for users to access different healthcare services. Trust is a vital factor in the uptake of healthcare services, but the factors affecting trust in voice assistants used for healthcare are under-explored and this specialist domain introduces additional requirements. This study explores the effects of different functional, personal, and risk factors on trust in and adoption of healthcare voice AI assistants (HVAs), generating a partial least squares structural model from a survey of 300 voice assistant users. Our results indicate that trust in HVAs can be significantly explained by functional factors (usefulness, content credibility, quality of service relative to a healthcare professional), together with security, and privacy risks and personal stance in technology. We also discuss differences in terms of trust between HVAs and general-purpose voice assistants as well as implications that are unique to HVAs.

cs.HC↗

arXiv2023

Moral Uncertainty and the Problem of Fanaticism

While there is universal agreement that agents ought to act ethically, there is no agreement as to what constitutes ethical behaviour. To address this problem, recent philosophical approaches to `moral uncertainty' propose aggregation of multiple ethical theories to guide agent behaviour. However, one of the foundational proposals for aggregation - Maximising Expected Choiceworthiness (MEC) - has been criticised as being vulnerable to fanaticism; the problem of an ethical theory dominating agent behaviour despite low credence (confidence) in said theory. Fanaticism thus undermines the `democratic' motivation for accommodating multiple ethical perspectives. The problem of fanaticism has not yet been mathematically defined. Representing moral uncertainty as an instance of social welfare aggregation, this paper contributes to the field of moral uncertainty by 1) formalising the problem of fanaticism as a property of social welfare functionals and 2) providing non-fanatical alternatives to MEC, i.e. Highest k-trimmed Mean and Highest Median.

cs.AI↗

arXiv2023

Voice App Developer Experiences with Alexa and Google Assistant: Juggling Risks, Liability, and Security

Voice applications (voice apps) are a key element in Voice Assistant ecosystems such as Amazon Alexa and Google Assistant, as they provide assistants with a wide range of capabilities that users can invoke with a voice command. Most voice apps, however, are developed by third parties - i.e., not by Amazon/Google - and they are included in the ecosystem through marketplaces akin to smartphone app stores but with crucial differences, e.g., the voice app code is not hosted by the marketplace and is not run on the local device. Previous research has studied the security and privacy issues of voice apps in the wild, finding evidence of bad practices by voice app developers. However, developers' perspectives are yet to be explored. In this paper, we report a qualitative study of the experiences of voice app developers and the challenges they face. Our findings suggest that: 1) developers face several risks due to liability pushed on to them by the more powerful voice assistant platforms, which are linked to negative privacy and security outcomes on voice assistant platforms; and 2) there are key issues around monetization, privacy, design, and testing rooted in problems with the voice app certification process. We discuss the implications of our results for voice app developers, platforms, regulators, and research on voice app development and certification.

cs.HC↗

arXiv2023

AI in the Gray: Exploring Moderation Policies in Dialogic Large Language Models vs. Human Answers in Controversial Topics

The introduction of ChatGPT and the subsequent improvement of Large Language Models (LLMs) have prompted more and more individuals to turn to the use of ChatBots, both for information and assistance with decision-making. However, the information the user is after is often not formulated by these ChatBots objectively enough to be provided with a definite, globally accepted answer. Controversial topics, such as "religion", "gender identity", "freedom of speech", and "equality", among others, can be a source of conflict as partisan or biased answers can reinforce preconceived notions or promote disinformation. By exposing ChatGPT to such debatable questions, we aim to understand its level of awareness and if existing models are subject to socio-political and/or economic biases. We also aim to explore how AI-generated answers compare to human ones. For exploring this, we use a dataset of a social media platform created for the purpose of debating human-generated claims on polemic subjects among users, dubbed Kialo. Our results show that while previous versions of ChatGPT have had important issues with controversial topics, more recent versions of ChatGPT (gpt-3.5-turbo) are no longer manifesting significant explicit biases in several knowledge areas. In particular, it is well-moderated regarding economic aspects. However, it still maintains degrees of implicit libertarian leaning toward right-winged ideals which suggest the need for increased moderation from the socio-political point of view. In terms of domain knowledge on controversial topics, with the exception of the "Philosophical" category, ChatGPT is performing well in keeping up with the collective human level of knowledge. Finally, we see that sources of Bing AI have slightly more tendency to the center when compared to human answers. All the analyses we make are generalizable to other types of biases and domains.

cs.LG↗

arXiv2023

MalProtect: Stateful Defense Against Adversarial Query Attacks in ML-based Malware Detection

ML models are known to be vulnerable to adversarial query attacks. In these attacks, queries are iteratively perturbed towards a particular class without any knowledge of the target model besides its output. The prevalence of remotely-hosted ML classification models and Machine-Learning-as-a-Service platforms means that query attacks pose a real threat to the security of these systems. To deal with this, stateful defenses have been proposed to detect query attacks and prevent the generation of adversarial examples by monitoring and analyzing the sequence of queries received by the system. Several stateful defenses have been proposed in recent years. However, these defenses rely solely on similarity or out-of-distribution detection methods that may be effective in other domains. In the malware detection domain, the methods to generate adversarial examples are inherently different, and therefore we find that such detection mechanisms are significantly less effective. Hence, in this paper, we present MalProtect, which is a stateful defense against query attacks in the malware detection domain. MalProtect uses several threat indicators to detect attacks. Our results show that it reduces the evasion rate of adversarial query attacks by 80+\% in Android and Windows malware, across a range of attacker scenarios. In the first evaluation of its kind, we show that MalProtect outperforms prior stateful defenses, especially under the peak adversarial threat.

cs.LG↗

arXiv2023

A Systematic Review of Ethical Concerns with Voice Assistants

Since Siri's release in 2011 there have been a growing number of AI-driven domestic voice assistants that are increasingly being integrated into devices such as smartphones and TVs. But as their presence has expanded, a range of ethical concerns has been identified around the use of voice assistants, such as the privacy implications of having devices that are always listening and the ways that these devices are integrated into the existing social order of the home. This has created a burgeoning area of research across a range of fields including computer science, social science, and psychology. This paper takes stock of the foundations and frontiers of this work through a systematic literature review of 117 papers on ethical concerns with voice assistants. In addition to analysis of nine specific areas of concern, the review measures the distribution of methods and participant demographics across the literature. We show how some concerns, such as privacy, are operationalized to a much greater extent than others like accessibility, and how study participants are overwhelmingly drawn from a small handful of Western nations. In so doing we hope to provide an outline of the rich tapestry of work around these concerns and highlight areas where current research efforts are lacking.

cs.HC↗

arXiv2023

Who are CUIs Really For? Representation and Accessibility in the Conversational User Interface Literature

The theme for CUI 2023 is 'designing for inclusive conversation', but who are CUIs really designed for? The field has its roots in computer science, which has a long acknowledged diversity problem. Inspired by studies mapping out the diversity of the CHI and voice assistant literature, we set out to investigate how these issues have (or have not) shaped the CUI literature. To do this we reviewed the 46 full-length research papers that have been published at CUI since its inception in 2019. After detailing the eight papers that engage with accessibility, social interaction, and performance of gender, we show that 90% of papers published at CUI with user studies recruit participants from Europe and North America (or do not specify). To complement existing work in the community towards diversity we discuss the factors that have contributed to the current status quo, and offer some initial suggestions as to how we as a CUI community can continue to improve. We hope that this will form the beginning of a wider discussion at the conference.

cs.HC↗

arXiv2023

Why Are Conversational Assistants Still Black Boxes? The Case For Transparency

Much has been written about privacy in the context of conversational and voice assistants. Yet, there have been remarkably few developments in terms of the actual privacy offered by these devices. But how much of this is due to the technical and design limitations of speech as an interaction modality? In this paper, we set out to reframe the discussion on why commercial conversational assistants do not offer meaningful privacy and transparency by demonstrating how they \emph{could}. By instrumenting the open-source voice assistant Mycroft to capture audit trails for data access, we demonstrate how such functionality could be integrated into big players in the sector like Alexa and Google Assistant. We show that this problem can be solved with existing technology and open standards and is thus fundamentally a business decision rather than a technical limitation.

cs.HC↗

arXiv2023

StratDef: Strategic Defense Against Adversarial Attacks in ML-based Malware Detection

Over the years, most research towards defenses against adversarial attacks on machine learning models has been in the image recognition domain. The ML-based malware detection domain has received less attention despite its importance. Moreover, most work exploring these defenses has focused on several methods but with no strategy when applying them. In this paper, we introduce StratDef, which is a strategic defense system based on a moving target defense approach. We overcome challenges related to the systematic construction, selection, and strategic use of models to maximize adversarial robustness. StratDef dynamically and strategically chooses the best models to increase the uncertainty for the attacker while minimizing critical aspects in the adversarial ML domain, like attack transferability. We provide the first comprehensive evaluation of defenses against adversarial attacks on machine learning for malware detection, where our threat model explores different levels of threat, attacker knowledge, capabilities, and attack intensities. We show that StratDef performs better than other defenses even when facing the peak adversarial threat. We also show that, of the existing defenses, only a few adversarially-trained models provide substantially better protection than just using vanilla models but are still outperformed by StratDef.

cs.LG↗

arXiv2023

Effectiveness of Moving Target Defenses for Adversarial Attacks in ML-based Malware Detection

Several moving target defenses (MTDs) to counter adversarial ML attacks have been proposed in recent years. MTDs claim to increase the difficulty for the attacker in conducting attacks by regularly changing certain elements of the defense, such as cycling through configurations. To examine these claims, we study for the first time the effectiveness of several recent MTDs for adversarial ML attacks applied to the malware detection domain. Under different threat models, we show that transferability and query attack strategies can achieve high levels of evasion against these defenses through existing and novel attack strategies across Android and Windows. We also show that fingerprinting and reconnaissance are possible and demonstrate how attackers may obtain critical defense hyperparameters as well as information about how predictions are produced. Based on our findings, we present key recommendations for future work on the development of effective MTDs for adversarial attacks in ML-based malware detection.

cs.LG↗

arXiv2023

Legal Obligation and Ethical Best Practice: Towards Meaningful Verbal Consent for Voice Assistants

To improve user experience, Alexa now allows users to consent to data sharing via voice rather than directing them to the companion smartphone app. While verbal consent mechanisms for voice assistants (VAs) can increase usability, they can also undermine principles core to informed consent. We conducted a Delphi study with experts from academia, industry, and the public sector on requirements for verbal consent in VAs. Candidate requirements were drawn from the literature, regulations, and research ethics guidelines that participants rated based on their relevance to the consent process, actionability by platforms, and usability by end-users, discussing their reasoning as the study progressed. We highlight key areas of (dis)agreement between experts, deriving recommendations for regulators, skill developers, and VA platforms towards crafting meaningful verbal consent mechanisms. Key themes include approaching permissions according to the user's ability to opt-out, minimising consent decisions, and ensuring platforms follow established consent principles.

cs.HC↗

arXiv2022

Ignorance is Bliss? The Effect of Explanations on Perceptions of Voice Assistants

Voice assistants offer a convenient and hands-free way of accessing computing in the home, but a key problem with speech as an interaction modality is how to scaffold accurate mental models of voice assistants, a task complicated by privacy and security concerns. We present the results of a survey of voice assistant users (n=1314) measuring trust, security, and privacy perceptions of voice assistants with varying levels of online functionality explained in different ways. We then asked participants to re-explain how these voice assistants worked, showing that while privacy explanations relieved privacy concerns, trust concerns were exacerbated by trust explanations. Participants' trust, privacy, and security perceptions also distinguished between first party online functionality from the voice assistant vendor and third party online functionality from other developers, and trust in vendors appeared to operate independently from device explanations. Our findings point to the use of analogies to guide users, targeting trust and privacy concerns, key improvements required from manufacturers, and implications for competition in the sector.

cs.HC↗

arXiv2022

When It's Not Worth the Paper It's Written On: A Provocation on the Certification of Skills in the Alexa and Google Assistant Ecosystems

The increasing reach and functionality of voice assistants has allowed them to become a general-purpose platform for tasks like playing music, accessing information, and controlling smart home devices. In order to maintain the quality of third-party skills and to protect children and other members of the public from inappropriate or malicious skills, platform providers have developed content policies and certification procedures that skills must undergo prior to public release. Unfortunately, research suggests that these measures have been ineffective at curating voice assistant platforms, with documented instances of skills with significant security and privacy problems. This provocation paper outlines how the underlying architectures of these platforms had turned skill certification into a seemingly intractable problem, as well as how current certification methods fall short of their full potential. We present a roadmap for improving the state of skill certification on contemporary voice assistant platforms, including research directions and actions that need to be taken by platform vendors. Promoting this change in domestic voice assistants is especially important, as developers of commercial and industrial assistants or other similar contexts increasingly look to these devices for norms and conventions.

cs.HC↗

arXiv2022

Can you meaningfully consent in eight seconds? Identifying Ethical Issues with Verbal Consent for Voice Assistants

Determining how voice assistants should broker consent to share data with third party software has proven to be a complex problem. Devices often require users to switch to companion smartphone apps in order to navigate permissions menus for their otherwise hands-free voice assistant. More in line with smartphone app stores, Alexa now offers "voice-forward consent", allowing users to grant skills access to personal data mid-conversation using speech. While more usable and convenient than opening a companion app, asking for consent 'on the fly' can undermine several concepts core to the informed consent process. The intangible nature of voice interfaces further blurs the boundary between parts of an interaction controlled by third-party developers from the underlying platforms. This provocation paper highlights key issues with current verbal consent implementations, outlines directions for potential solutions, and presents five open questions to the research community. In so doing, we hope to help shape the development of usable and effective verbal consent for voice assistants and similar conversational user interfaces.

cs.HC↗