arXiv subjects

Joy Qiuyue Zhong

Publications and source records attributed to Joy Qiuyue Zhong.

2 recordsLinked to original sources

arXiv2026

Beyond Counting Blessings: Tracing the Evolution of Gratitude Practices and Technology Needs

Gratitude technologies support well-being by prompting reflection on what people appreciate. But gratitude does not serve the same purpose in every circumstance: as life situations change, so does what people seek from it, and whether it feels appropriate at all. To understand how technology can adapt to and support such shifts, we conducted retrospective, artifact-elicitation interviews with 17 adults who had practiced gratitude for one to fifteen years. Participants' appraisals of their situations shaped what they needed, yielding six recurring practice patterns, including a boundary where gratitude felt forced. We contribute the Adaptive Gratitude Practice Model, which explains how appraisals shifted even within the same life situation, how participants adapted activities, modalities, and rhythms, lapsed under competing demands or emotional unreadiness, and resumed when gratitude again felt useful. Additionally, we derive design implications for situated support, self-understanding through past records, and relational care with changing life situations.

cs.HC↗

arXiv2026

Can LLMs identify and repair ruptures? Comparison between clinician practices and LLM behaviors

Ruptures represent common albeit critical moments in interaction where relational alignment breaks down, making them essential for evaluating AI where trust and engagement matter most. In a scenario-driven empirical study, we examined the performance of three LLMs at identifying and resolving ruptures across 21 mental health conversations and 22 experts' evaluation of the strategies. For identification, LLMs relied on explicit linguistic cues within single turns whereas experts integrated implicit, relational, and contextual information across the conversation. For resolution, LLMs tended to produce more directive and scripted responses whereas experts adopted process-oriented strategies such as validation, open-ended exploration, and psychoeducation. Overall, LLMs showed higher agreement with predefined labels in identification, but not in resolution where experts rated their responses only moderately effective, with consistent limitations in timing, depth, and contextual sensitivity. We discuss implications for the design of mental health conversational agents emphasizing relational awareness, pacing, and human-in-the-loop support.

cs.HC↗