arXiv subjects

Joyce Zhou

Publications and source records attributed to Joyce Zhou.

8 recordsLinked to original sources

arXiv2026

SteerEval: A Framework for Evaluating Steerability with Natural Language Profiles for Recommendation

Natural-language user profiles have recently attracted attention not only for improved interpretability, but also for their potential to make recommender systems more steerable. By enabling direct editing, natural-language profiles allow users to explicitly articulate preferences that may be difficult to infer from past behavior. However, it remains unclear whether current natural-language-based recommendation methods can follow such steering commands. While existing steerability evaluations have shown some success for well-recognized item attributes (e.g., movie genres), we argue that these benchmarks fail to capture the richer forms of user control that motivate steerable recommendations. To address this gap, we introduce SteerEval, an evaluation framework designed to measure more nuanced and diverse forms of steerability by using interventions that range from genres to content-warning for movies. We assess the steerability of a family of pretrained natural-language recommenders, examine the potential and limitations of steering on relatively niche topics, and compare how different profile and recommendation interventions impact steering effectiveness. Finally, we offer practical design suggestions informed by our findings and discuss future steps in steerable recommender design.

cs.IR↗

arXiv2024

End-to-end Training for Recommendation with Language-based User Profiles

There is a growing interest in natural language-based user profiles for recommender systems, which aims to enhance transparency and scrutability compared with embedding-based methods. Existing studies primarily generate these profiles using zero-shot inference from large language models (LLMs), but their quality remains insufficient, leading to suboptimal recommendation performance. In this paper, we introduce LangPTune, the first end-to-end training framework to optimize LLM-generated user profiles. Our method significantly outperforms zero-shot approaches by explicitly training the LLM for the recommendation objective. Through extensive evaluations across diverse training configurations and benchmarks, we demonstrate that LangPTune not only surpasses zero-shot baselines but can also matches the performance of state-of-the-art embedding-based methods. Finally, we investigate whether the training procedure preserves the interpretability of these profiles compared to zero-shot inference through both GPT-4 simulations and crowdworker user studies. Implementation of LangPTune can be found at https://github.com/ZhaolinGao/LangPTune.

cs.IR↗

arXiv2024

Algorithms for College Admissions Decision Support: Impacts of Policy Change and Inherent Variability

Each year, selective American colleges sort through tens of thousands of applications to identify a first-year class that displays both academic merit and diversity. In the 2023-2024 admissions cycle, these colleges faced unprecedented challenges. First, the number of applications has been steadily growing. Second, test-optional policies that have remained in place since the COVID-19 pandemic limit access to key information historically predictive of academic success. Most recently, longstanding debates over affirmative action culminated in the Supreme Court banning race-conscious admissions. Colleges have explored machine learning (ML) models to address the issues of scale and missing test scores, often via ranking algorithms intended to focus on 'top' applicants. However, the Court's ruling will force changes to these models, which were able to consider race as a factor in ranking. There is currently a poor understanding of how these mandated changes will shape applicant ranking algorithms, and, by extension, admitted classes. We seek to address this by quantifying the impact of different admission policies on the applications prioritized for review. We show that removing race data from a developed applicant ranking algorithm reduces the diversity of the top-ranked pool without meaningfully increasing the academic merit of that pool. We contextualize this impact by showing that excluding data on applicant race has a greater impact than excluding other potentially informative variables like intended majors. Finally, we measure the impact of policy change on individuals by comparing the arbitrariness in applicant rank attributable to policy change to the arbitrariness attributable to randomness. We find that any given policy has a high degree of arbitrariness and that removing race data from the ranking algorithm increases arbitrariness in outcomes for most applicants.

cs.CY↗

arXiv2024

Language-Based User Profiles for Recommendation

Most conventional recommendation methods (e.g., matrix factorization) represent user profiles as high-dimensional vectors. Unfortunately, these vectors lack interpretability and steerability, and often perform poorly in cold-start settings. To address these shortcomings, we explore the use of user profiles that are represented as human-readable text. We propose the Language-based Factorization Model (LFM), which is essentially an encoder/decoder model where both the encoder and the decoder are large language models (LLMs). The encoder LLM generates a compact natural-language profile of the user's interests from the user's rating history. The decoder LLM uses this summary profile to complete predictive downstream tasks. We evaluate our LFM approach on the MovieLens dataset, comparing it against matrix factorization and an LLM model that directly predicts from the user's rating history. In cold-start settings, we find that our method can have higher accuracy than matrix factorization. Furthermore, we find that generating a compact and human-readable summary often performs comparably with or better than direct LLM prediction, while enjoying better interpretability and shorter model input length. Our results motivate a number of future research directions and potential improvements.

cs.CL↗

arXiv2023

GPT as a Baseline for Recommendation Explanation Texts

In this work, we establish a baseline potential for how modern model-generated text explanations of movie recommendations may help users, and explore what different components of these text explanations that users like or dislike, especially in contrast to existing human movie reviews. We found that participants gave no significantly different rankings between movies, nor did they give significantly different individual quality scores to reviews of movies that they had never seen before. However, participants did mark reviews as significantly better when they were movies they had seen before. We also explore specific aspects of movie review texts that participants marked as important for each quality. Overall, we establish that modern LLMs are a promising source of recommendation explanations, and we intend on further exploring personalizable text explanations in the future.

cs.AI↗

arXiv2023

Augmenting Holistic Review in University Admission using Natural Language Processing for Essays and Recommendation Letters

University admission at many highly selective institutions uses a holistic review process, where all aspects of the application, including protected attributes (e.g., race, gender), grades, essays, and recommendation letters are considered, to compose an excellent and diverse class. In this study, we empirically evaluate how influential protected attributes are for predicting admission decisions using a machine learning (ML) model, and in how far textual information (e.g., personal essay, teacher recommendation) may substitute for the loss of protected attributes in the model. Using data from 14,915 applicants to an undergraduate admission office at a selective U.S. institution in the 2022-2023 cycle, we find that the exclusion of protected attributes from the ML model leads to substantially reduced admission-prediction performance. The inclusion of textual information via both a TF-IDF representation and a Latent Dirichlet allocation (LDA) model partially restores model performance, but does not appear to provide a full substitute for admitting a similarly diverse class. In particular, while the text helps with gender diversity, the proportion of URM applicants is severely impacted by the exclusion of protected attributes, and the inclusion of new attributes generated from the textual information does not recover this performance loss.

cs.CL↗

arXiv2023

An Interactive UI to Support Sensemaking over Collections of Parallel Texts

Scientists and science journalists, among others, often need to make sense of a large number of papers and how they compare with each other in scope, focus, findings, or any other important factors. However, with a large corpus of papers, it's cognitively demanding to pairwise compare and contrast them all with each other. Fully automating this review process would be infeasible, because it often requires domain-specific knowledge, as well as understanding what the context and motivations for the review are. While there are existing tools to help with the process of organizing and annotating papers for literature reviews, at the core they still rely on people to serially read through papers and manually make sense of relevant information. We present AVTALER, which combines peoples' unique skills, contextual awareness, and knowledge, together with the strength of automation. Given a set of comparable text excerpts from a paper corpus, it supports users in sensemaking and contrasting paper attributes by interactively aligning text excerpts in a table so that comparable details are presented in a shared column. AVTALER is based on a core alignment algorithm that makes use of modern NLP tools. Furthermore, AVTALER is a mixed-initiative system: users can interactively give the system constraints which are integrated into the alignment construction process.

cs.HC↗

arXiv2021

Does the Whole Exceed its Parts? The Effect of AI Explanations on Complementary Team Performance

Many researchers motivate explainable AI with studies showing that human-AI team performance on decision-making tasks improves when the AI explains its recommendations. However, prior studies observed improvements from explanations only when the AI, alone, outperformed both the human and the best team. Can explanations help lead to complementary performance, where team accuracy is higher than either the human or the AI working solo? We conduct mixed-method user studies on three datasets, where an AI with accuracy comparable to humans helps participants solve a task (explaining itself in some conditions). While we observed complementary improvements from AI augmentation, they were not increased by explanations. Rather, explanations increased the chance that humans will accept the AI's recommendation, regardless of its correctness. Our result poses new challenges for human-centered AI: Can we develop explanatory approaches that encourage appropriate trust in AI, and therefore help generate (or improve) complementary performance?

cs.AI↗