arXiv subjects

Juergen Mangler

Publications and source records attributed to Juergen Mangler.

At least 19 recordsLinked to original sources

arXiv2026

Digital Innovation through Knowledge Processes

The artefact at the intersection of knowledge and process management is the process, which describes how enterprises are generating value. In knowledge management literature the relation of knowledge and processes is discussed, often leading to the definition of knowledge intensive processes, which entail a high level of human involvement. The process management community on the other hand focuses on the formalization of processes as models that can be executed, monitored, and improved. In this paper we explore the relationship of process resources such as data, objects, artefacts and humans, in order to come to more universal definition of knowledge intensive processes. For this purpose, we analyze different patterns that frequently occur in knowledge management processes, how they are represented in process models, and which types of knowledge are represented by them. The results comprise a categorization of process models into 6 categories that allow to easily see the knowledge intensity as well as a collection of common knowledge process patterns. The patterns were derived from a real-world knowledge gathering process, which includes a wide array of patterns and concepts detailed in this paper. We think that a holistic view on knowledge intensive processes, how to model, execute, monitor, and asses their impact, will speed up and improve the quality of digital transformation projects.

cs.SE↗

arXiv2026

Design and Implementation of Agentic Orchestrations and Orchestration of Agents

Agentic Business Process Management has gained momentum recently. The prospect is that the autonomy of AI agents, i.e., predominantly LLM-based agents, can be balanced with a certain level of robustness, tractability, and traceability through a combination with process technology. In this paper, we provide a classification framework for agentic orchestration options along properties such as task specificity, traceability and tractability, autonomy and reactivity, and correctness assurance and present qualitative decision criteria for realizations of different scenarios. We also provide metrics for the quantitative assessment of realization properties and show them through different agentic implementations of a predictive light sensing scenario. Altogether, this work aims at providing properties, criteria, and metrics for the design and implementation of agentic orchestrations and orchestration of agents.

cs.AI↗

arXiv2026

Conversational Process Model Redesign

With the recent success of large language models (LLMs), the idea of AI-augmented Business Process Management systems is becoming more feasible. One of their essential characteristics is the ability to be conversationally actionable, allowing humans to interact with the LLM effectively to perform crucial process life cycle tasks such as process model design and redesign. However, most current research focuses on single-prompt execution and evaluation of results, rather than on continuous interaction between the user and the LLM. In this work, we aim to explore the feasibility of using LLMs to empower domain experts in the creation and redesign of process models in an iterative and effective way. The proposed conversational process model redesign (CPMR) approach receives as input a process model and a redesign request by the user in natural language. Instead of just letting the LLM make changes, the LLM is employed to (a) identify process change patterns from literature, (b) re-phrase the change request to be aligned with an expected wording for the identified pattern (i.e., the meaning), and then to (c) apply the meaning of the change to the process model. This multi-step approach allows for explainable and reproducible changes. In order to ensure the feasibility of the CPMR approach, and to find out how well the patterns from literature can be handled by the LLM, we perform an extensive evaluation, also in comparison to a baseline approach without change patterns. The results show that some patterns are hard to understand by LLMs and by users and that clear change descriptions by users are essential. Overall, we recommend a hybrid approach that identifies all used change patterns and then directly applies those patterns that work correctly and for the others derives follow-up questions in order to improve user input.

cs.AI↗

arXiv2025

Privacy and Confidentiality Requirements Engineering for Process Data

The application and development of process mining techniques face significant challenges due to the lack of publicly available real-life event logs. One reason for companies to abstain from sharing their data are privacy and confidentiality concerns. Privacy concerns refer to personal data as specified in the GDPR and have been addressed in existing work by providing privacy-preserving techniques for event logs. However, the concept of confidentiality in event logs not pertaining to individuals remains unclear, although they might contain a multitude of sensitive business data. This work addresses confidentiality of process data based on the privacy and confidentiality engineering method (PCRE). PCRE interactively explores privacy and confidentiality requirements regarding process data with different stakeholders and defines privacy-preserving actions to address possible concerns. We co-construct and evaluate PCRE based on structured interviews with process analysts in two manufacturing companies. PCRE is generic, hence applicable in different application domains. The goal is to systematically scrutinize process data and balance the trade-off between privacy and utility loss.

cs.SE↗

arXiv2024

Digital Twins of Business Processes: A Research Manifesto

Modern organizations necessitate continuous business processes improvement to maintain efficiency, adaptability, and competitiveness. In the last few years, the Internet of Things, via the deployment of sensors and actuators, has heavily been adopted in organizational and industrial settings to monitor and automatize physical processes influencing and enhancing how people and organizations work. Such advancements are now pushed forward by the rise of the Digital Twin paradigm applied to organizational processes. Advanced ways of managing and maintaining business processes come within reach as there is a Digital Twin of a business process - a virtual replica with real-time capabilities of a real process occurring in an organization. Combining business process models with real-time data and simulation capabilities promises to provide a new way to guide day-to-day organization activities. However, integrating Digital Twins and business processes is a non-trivial task, presenting numerous challenges and ambiguities. This manifesto paper aims to contribute to the current state of the art by clarifying the relationship between business processes and Digital Twins, identifying ongoing research and open challenges, thereby shedding light on and driving future exploration of this innovative interplay.

cs.CY↗

arXiv2024

From Internet of Things Data to Business Processes: Challenges and a Framework

The IoT and Business Process Management (BPM) communities co-exist in many shared application domains, such as manufacturing and healthcare. The IoT community has a strong focus on hardware, connectivity and data; the BPM community focuses mainly on finding, controlling, and enhancing the structured interactions among the IoT devices in processes. While the field of Process Mining deals with the extraction of process models and process analytics from process event logs, the data produced by IoT sensors often is at a lower granularity than these process-level events. The fundamental questions about extracting and abstracting process-related data from streams of IoT sensor values are: (1) Which sensor values can be clustered together as part of process events?, (2) Which sensor values signify the start and end of such events?, (3) Which sensor values are related but not essential? This work proposes a framework to semi-automatically perform a set of structured steps to convert low-level IoT sensor data into higher-level process events that are suitable for process mining. The framework is meant to provide a generic sequence of abstract steps to guide the event extraction, abstraction, and correlation, with variation points for plugging in specific analysis techniques and algorithms for each step. To assess the completeness of the framework, we present a set of challenges, how they can be tackled through the framework, and an example on how to instantiate the framework in a real-world demonstration from the field of smart manufacturing. Based on this framework, future research can be conducted in a structured manner through refining and improving individual steps.

cs.SE↗

arXiv2024

INEXA: Interactive and Explainable Process Model Abstraction Through Object-Centric Process Mining

Process events are recorded by multiple information systems at different granularity levels. Based on the resulting event logs, process models are discovered at different granularity levels, as well. Events stored at a fine-grained granularity level, for example, may hinder the discovered process model to be displayed due the high number of resulting model elements. The discovered process model of a real-world manufacturing process, for example, consists of 1,489 model elements and over 2,000 arcs. Existing process model abstraction techniques could help reducing the size of the model, but would disconnect it from the underlying event log. Existing event abstraction techniques do neither support the analysis of mixed granularity levels, nor interactive exploration of a suitable granularity level. To enable the exploration of discovered process models at different granularity levels, we propose INEXA, an interactive, explainable process model abstraction method that keeps the link to the event log. As a starting point, INEXA aggregates large process models to a "displayable" size, e.g., for the manufacturing use case to a process model with 58 model elements. Then, the process analyst can explore granularity levels interactively, while applied abstractions are automatically traced in the event log for explainability.

cs.AI↗

arXiv2024

Conversational Process Modeling: Can Generative AI Empower Domain Experts in Creating and Redesigning Process Models?

AI-driven chatbots such as ChatGPT have caused a tremendous hype lately. For BPM applications, several applications for AI-driven chatbots have been identified to be promising to generate business value, including explanation of process mining outcomes and preparation of input data. However, a systematic analysis of chatbots for their support of conversational process modeling as a process-oriented capability is missing. This work aims at closing this gap by providing a systematic analysis of existing chatbots. Application scenarios are identified along the process life cycle. Then a systematic literature review on conversational process modeling is performed, resulting in a taxonomy of application scenarios for conversational process modeling, including paraphrasing and improvement of process descriptions. In addition, this work suggests and applies an evaluation method for the output of AI-driven chatbots with respect to completeness and correctness of the process models. This method consists of a set of KPIs on a test set, a set of prompts for task and control flow extraction, as well as a survey with users. Based on the literature and the evaluation, recommendations for the usage (practical implications) and further development (research directions) of conversational process modeling are derived.

cs.CL↗

arXiv2023

A Digital Marketplace Combining WS-Agreement, Service Negotiation Protocols and Heterogeneous Services

With the ever increasing importance of web services and the Cloud as a reliable commodity to provide business value as well as consolidate IT infrastructure, electronic contracts have become very important. WS-Agreement has itself established as a well accepted container format for describing such contracts. However, the semantic interpretation of the terms contained in these contracts, as well as the process of agreeing to contracts when multiple options have to be considered (negotiation), are still pretty much dealt with on a case by case basis. In this paper we address the issues of diverging contracts and varying contract negotiation protocols by introducing the concept of a contract aware marketplace, which abstracts from the heterogeneous offers of different services providers. This allows for the automated consumption of services solely based on preferences, instead of additional restrictions such as understanding of contract terms and/or negotiation protocols. We also contribute an evaluation of several existing negotiation concepts/protocols. We think that reducing the complexity for automated contract negotiation and thus service consumption is a key for the success of future service and Cloud infrastructures.

cs.MA↗

arXiv2023

Model-Driven Engineering Method to Support the Formalization of Machine Learning using SysML

Methods: This work introduces a method supporting the collaborative definition of machine learning tasks by leveraging model-based engineering in the formalization of the systems modeling language SysML. The method supports the identification and integration of various data sources, the required definition of semantic connections between data attributes, and the definition of data processing steps within the machine learning support. Results: By consolidating the knowledge of domain and machine learning experts, a powerful tool to describe machine learning tasks by formalizing knowledge using the systems modeling language SysML is introduced. The method is evaluated based on two use cases, i.e., a smart weather system that allows to predict weather forecasts based on sensor data, and a waste prevention case for 3D printer filament that cancels the printing if the intended result cannot be achieved (image processing). Further, a user study is conducted to gather insights of potential users regarding perceived workload and usability of the elaborated method. Conclusion: Integrating machine learning-specific properties in systems engineering techniques allows non-data scientists to understand formalized knowledge and define specific aspects of a machine learning problem, document knowledge on the data, and to further support data scientists to use the formalized knowledge as input for an implementation using (semi-) automatic code generation. In this respect, this work contributes by consolidating knowledge from various domains and therefore, fosters the integration of machine learning in industry by involving several stakeholders.

cs.SE↗

arXiv2022

Cloud Process Execution Engine: Architecture and Interfaces

Process Execution Engines are a vital part of Business Process Management (BPM) and Manufacturing Orchestration Management (MOM), as they allow the business or manufacturing logic (expressed in a graphical notation such as BPMN) to be executed. This execution drives and supervises all interactions between humans, machines, software, and the environment. If done right, this will lead to a highly flexible, low-code, and easy to maintain solution, that allows for ad-hoc changes and functional evolution, as well as delivering a wealth of data for data-science applications. The Cloud Process Execution Engine CPEE.org implements a radically distributed scale-out architecture, together with a minimal set of interfaces, to allow for the simplest possible integration with existing services, machines, and existing data-analysis tools. Its open-source components can serve as a blueprint for future development of commercial solutions, and serves as a proven testbed for academic research, teaching, and industrial application since 2008. In this paper we present the architecture, interfaces that make CPEE.org possible, as well as discuss different lifecycle models utilized during execution to provide overarching support for a wide range of data-analysis tasks.

cs.OH↗

arXiv2022

SensorStream: An XES Extension for Enriching Event Logs with IoT-Sensor Data

Process management and process orchestration/execution are currently hot topics; prevalent trends such as automation and Industry 4.0 require solutions which allow domain-experts to easily model and execute processes in various domains, including manufacturing and health-care. These domains, in turn, rely on a tight integration between hardware and software, i.e. via the Internet of Things (IoT). While process execution is about actuation, i.e. actively triggering actions and awaiting their completion, accompanying IoT sensors monitor humans and the environment. These sensors produce large amounts of procedural, discrete, and continuous data streams, that hold the key to understanding the quality of process subjects (e.g. produced parts), outcome (e.g. quantity and quality), and error causes. Processes constantly evolve in conjunction with their IoT environment. This requires joint storage of data generated by processes, with data generated by the IoT sensors is therefore needed. In this paper, we present an extension of the process log standard format XES, namely SensorStream. SensorStream enables to connect IoT data to process events, as well as a set of semantic annotations to describe the scenario and environment during data collection. This allows to preserve the full context required for data-analysis, so that logs can be analyzed even when scenarios or hardware artifacts are rapidly changing. Through additional semantic annotations, we envision the XES extension log format to be a solid based for the creation of a (semi-)automatic analysis pipeline, which can support domain experts by automatically providing data visualization, or even process insights.

cs.SE↗

arXiv2021

Sustainability Through Cognition Aware Safety Systems -- Next Level Human-Machine-Interaction

Industrial Safety deals with the physical integrity of humans, machines and the environment when they interact during production scenarios. Industrial Safety is subject to a rigorous certification process that leads to inflexible settings, in which all changes are forbidden. With the progressing introduction of smart robotics and smart machinery to the factory floor, combined with an increasing shortage of skilled workers, it becomes imperative that safety scenarios incorporate a flexible handling of the boundary between humans, machines and the environment. In order to increase the well-being of workers, reduce accidents, and compensate for different skill sets, the configuration of machines and the factory floor should be dynamically adapted, while still enforcing functional safety requirements. The contribution of this paper is as follows: (1) We present a set of three scenarios, and discuss how industrial safety mechanisms could be augmented through dynamic changes to the work environment in order to decrease potential accidents, and thus increase productivity. (2) We introduce the concept of a Cognition Aware Safety System (CASS) and its architecture. The idea behind CASS is to integrate AI based reasoning about human load, stress, and attention with AI based selection of actions to avoid the triggering of safety stops. (3) And finally, we will describe the required performance measurement dimensions for a quantitative performance measurement model to enable a comprehensive (triple bottom line) impact assessment of CASS. Additionally we introduce a detailed guideline for expert interviews to explore the feasibility of the approach for given scenarios.

cs.LG↗

arXiv2021

Generating Reliable Process Event Streams and Time Series Data based on Neural Networks

Domains such as manufacturing and medicine crave for continuous monitoring and analysis of their processes, especially in combination with time series as produced by sensors. Time series data can be exploited to, for example, explain and predict concept drifts during runtime. Generally, a certain data volume is required in order to produce meaningful analysis results. However, reliable data sets are often missing, for example, if event streams and times series data are collected separately, in case of a new process, or if it is too expensive to obtain a sufficient data volume. Additional challenges arise with preparing time series data from multiple event sources, variations in data collection frequency, and concept drift. This paper proposes the GENLOG approach to generate reliable event and time series data that follows the distribution of the underlying input data set. GENLOG employs data resampling and enables the user to select different parts of the log data to orchestrate the training of a recurrent neural network for stream generation. The generated data is sampled back to its original sample rate and is embedded into the originating log data file. Overall, GENLOG can boost small data sets and consequently the application of online process mining.

cs.LG↗

arXiv2021

The Role of Time and Data: Online Conformance Checking in the Manufacturing Domain

Process mining has matured as analysis instrument for process-oriented data in recent years. Manufacturing is a challenging domain that craves for process-oriented technologies to address digitalization challenges. We found that process mining creates high expectations, but its implementation and usage by manufacturing experts such as process supervisors and shopfloor workers remain unclear to a certain extent. Reason (1) is that even though manufacturing allows for well-structured processes, the actual workflow is rarely captured in a process model. Even if a model is available, a software for orchestrating and logging the execution is often missing. Reason (2) refers to the work reality in manufacturing: a process instance is started by a shopfloor worker who then turns to work on other things. Hence continuous monitoring of the process instances does not happen, i.e., process monitoring is merely a secondary task, and the shopfloor worker can only react to problems/errors that have already occurred. (1) and (2) motivate the goals of this study that is driven by Technical Action Research (TAR). Based on the experimental artifact TIDATE -- a lightweight process execution and mining framework -- it is studied how the correct execution of process instances can be ensured and how a data set suitable for process mining can be generated at run time in a real-world setting. Secondly, it is investigated whether and how process mining supports domain experts during process monitoring as a secondary task. The findings emphasize the importance of online conformance checking in manufacturing and show how appropriate data sets can be identified and generated.

cs.AI↗

arXiv2020

Temporal Conformance Checking at Runtime based on Time-infused Process Models

Conformance checking quantifies the deviations between a set of traces in a given process log and a set of possible traces defined by a process model. Current approaches mostly focus on added or missing events. Lately, multi-perspective mining has provided means to check for conformance with time and resource constraints encoded as data elements. This paper presents an approach for quantifying temporal deviations in conformance checking based on infusing the input process model with a temporal profile. The temporal profile is calculated based on an associated process log considering task durations and the temporal distance between events. Moreover, a simple semantic annotation on tasks in the process model signifies their importance with respect to time. During runtime, deviations between an event stream and the process model with the temporal profile are quantified through a cost function for temporal deviations. The evaluation of the approach shows that the results for two real-world data sets from the financial and a manufacturing domain hold the promise to improve runtime process monitoring and control capabilities.

cs.SE↗

arXiv2019

Combining Conformance Checking and Classification of XES Log Data for the Manufacturing Domain

Currently, data collection on the shop floor is based on individual resources such as machines, robots, and Autonomous Guided Vehicles (AGVs). There is a gap between this approach and manufacturing orchestration software that supervises the process of creating single products and controls the ressources' interactions. This creates the need to save resource-based data streams in databases, clean it, and then re-contextualize it, i.e., by connecting it to orders, batches, and single products. Looking at this data from a process-oriented analysis point of view enables new analysis prospects. This paper utilises these prospects in an experimental way by creating BPMN models for the manufacturing of two real-world products: (1) a low volume, high complexity lower-housing for a gas-turbine and (2) a high volume, low complexity, small tolerance valve lifter for a gas turbine. In contrast to the resource-based data collection, 30+ values are modeled into the BPMN models and enacted by a workflow engine, creating execution logs in the XES standard format. Conformance checks are carried out and interpreted for both scenarios and it is shown how existing classification and clustering techniques can be applied on the collected data in order to predict good and bad parts, ex-post and potentially at run-time.

cs.OH↗

arXiv2011

IUPC: Identification and Unification of Process Constraints

Business Process Compliance (BPC) has gained significant momentum in research and practice during the last years. Although many approaches address BPC, they mostly assume the existence of some kind of unified base of process constraints and focus on their verification over the business processes. However, it remains unclear how such an inte- grated process constraint base can be built up, even though this con- stitutes the essential prerequisite for all further compliance checks. In addition, the heterogeneity of process constraints has been neglected so far. Without identification and separation of process constraints from domain rules as well as unification of process constraints, the success- ful IT support of BPC will not be possible. In this technical report we introduce a unified representation framework that enables the identifica- tion of process constraints from domain rules and their later unification within a process constraint base. Separating process constraints from domain rules can lead to significant reduction of compliance checking effort. Unification enables consistency checks and optimizations as well as maintenance and evolution of the constraint base on the other side.

cs.FL↗