arXiv subjects

Julien Bouvier Tremblay

Publications and source records attributed to Julien Bouvier Tremblay.

3 recordsLinked to original sources

arXiv2026

When Better Turns Do Not Make Better Agents: Diagnosing the Gap Between Next-Turn Metrics and Workflow Success

Agent models are frequently evaluated one decision at a time, where the model predicts the next action based on the gold interaction history, which is scored against a reference. We investigate whether improvement under this protocol is predictive of improved autonomous workflow execution. We study pre-SFT and supervised fine-tuned (SFT) Qwen3 models at 4B and 14B parameters and Gemma 3 models at 4B and 12B parameters on multi-turn customer-support workflows. We find that SFT consistently improves text-turn success, and that overall next-turn success increases for every model under gold-history evaluation. However, these improvements do not transfer to autonomous workflow execution. Tool-specific gains also vary across metrics and models. None of the four SFT models succeeds under holistic workflow evaluation, with strict trajectory completion reaching at most 10.4% workflow success. Our results show that next-turn evaluation is not a reliable proxy for workflow success, motivating separate reporting of text quality, local action correctness, tool execution, and end-to-end task completion.

cs.CL↗

arXiv2026

Beyond Text-to-SQL: An Agentic LLM System for Governed Enterprise Analytics APIs

Enterprise analytics aims to make organizational data accessible for decision-making, yet non-technical users still face barriers when using traditional business intelligence tools or Text-to-SQL systems. While recent Text-to-SQL approaches based on Large Language Models (LLMs) promise natural language access to structured data, they fall short in enterprise settings where analytics pipelines rely on governed APIs rather than raw databases. In practice, these APIs encapsulate complex business logic to ensure consistency, auditability, and security. However, delegating mathematical or aggregation logic to an LLM introduces reliability and compliance risks. To this end, we present Analytic Agent, an LLM-based agentic system that translates natural language intents into secure interactions with enterprise analytics APIs. Evaluated on 90 real enterprise use cases constructed by domain experts, it reliably interprets user goals, validates permissions, executes governed queries, and generates compliant visualizations through multi-step reasoning and policy-aware orchestration.

cs.CL↗

arXiv2025

AI Knowledge Assist: An Automated Approach for the Creation of Knowledge Bases for Conversational AI Agents

The utilization of conversational AI systems by leveraging Retrieval Augmented Generation (RAG) techniques to solve customer problems has been on the rise with the rapid progress of Large Language Models (LLMs). However, the absence of a company-specific dedicated knowledge base is a major barrier to the integration of conversational AI systems in contact centers. To this end, we introduce AI Knowledge Assist, a system that extracts knowledge in the form of question-answer (QA) pairs from historical customer-agent conversations to automatically build a knowledge base. Fine-tuning a lightweight LLM on internal data demonstrates state-of-the-art performance, outperforming larger closed-source LLMs. More specifically, empirical evaluation on 20 companies demonstrates that the proposed AI Knowledge Assist system that leverages the LLaMA-3.1-8B model eliminates the cold-start gap in contact centers by achieving above 90% accuracy in answering information-seeking questions. This enables immediate deployment of RAG-powered chatbots.

cs.CL↗