arXiv subjects

Koustuv Saha

Publications and source records attributed to Koustuv Saha.

78 records · Page 5Linked to original sources

arXiv2023

Can Workers Meaningfully Consent to Workplace Wellbeing Technologies?

Sensing technologies deployed in the workplace can unobtrusively collect detailed data about individual activities and group interactions that are otherwise difficult to capture. A hopeful application of these technologies is that they can help businesses and workers optimize productivity and wellbeing. However, given the workplace's inherent and structural power dynamics, the prevalent approach of accepting tacit compliance to monitor work activities rather than seeking workers' meaningful consent raises privacy and ethical concerns. This paper unpacks the challenges workers face when consenting to workplace wellbeing technologies. Using a hypothetical case to prompt reflection among six multi-stakeholder focus groups involving 15 participants, we explored participants' expectations and capacity to consent to these technologies. We sketched possible interventions that could better support meaningful consent to workplace wellbeing technologies by drawing on critical computing and feminist scholarship -- which reframes consent from a purely individual choice to a structural condition experienced at the individual level that needs to be freely given, reversible, informed, enthusiastic, and specific (FRIES). The focus groups revealed how workers are vulnerable to "meaningless" consent -- as they may be subject to power dynamics that minimize their ability to withhold consent and may thus experience an erosion of autonomy, also undermining the value of data gathered in the name of "wellbeing." To meaningfully consent, participants wanted changes to the technology and to the policies and practices surrounding the technology. Our mapping of what prevents workers from meaningfully consenting to workplace wellbeing technologies (challenges) and what they require to do so (interventions) illustrates how the lack of meaningful consent is a structural problem requiring socio-technical solutions.

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arXiv2023

Mental Health Coping Stories on Social Media: A Causal-Inference Study of Papageno Effect

The Papageno effect concerns how media can play a positive role in preventing and mitigating suicidal ideation and behaviors. With the increasing ubiquity and widespread use of social media, individuals often express and share lived experiences and struggles with mental health. However, there is a gap in our understanding about the existence and effectiveness of the Papageno effect in social media, which we study in this paper. In particular, we adopt a causal-inference framework to examine the impact of exposure to mental health coping stories on individuals on Twitter. We obtain a Twitter dataset with $\sim$2M posts by $\sim$10K individuals. We consider engaging with coping stories as the Treatment intervention, and adopt a stratified propensity score approach to find matched cohorts of Treatment and Control individuals. We measure the psychosocial shifts in affective, behavioral, and cognitive outcomes in longitudinal Twitter data before and after engaging with the coping stories. Our findings reveal that, engaging with coping stories leads to decreased stress and depression, and improved expressive writing, diversity, and interactivity. Our work discusses the practical and platform design implications in supporting mental wellbeing.

cs.CY↗

arXiv2023

Charting the Sociotechnical Gap in Explainable AI: A Framework to Address the Gap in XAI

Explainable AI (XAI) systems are sociotechnical in nature; thus, they are subject to the sociotechnical gap--divide between the technical affordances and the social needs. However, charting this gap is challenging. In the context of XAI, we argue that charting the gap improves our problem understanding, which can reflexively provide actionable insights to improve explainability. Utilizing two case studies in distinct domains, we empirically derive a framework that facilitates systematic charting of the sociotechnical gap by connecting AI guidelines in the context of XAI and elucidating how to use them to address the gap. We apply the framework to a third case in a new domain, showcasing its affordances. Finally, we discuss conceptual implications of the framework, share practical considerations in its operationalization, and offer guidance on transferring it to new contexts. By making conceptual and practical contributions to understanding the sociotechnical gap in XAI, the framework expands the XAI design space.

cs.HC↗

arXiv2021

Examining Factors Associated with Twitter Account Suspension Following the 2020 U.S. Presidential Election

Online social media enables mass-level, transparent, and democratized discussion on numerous socio-political issues. Due to such openness, these platforms often endure manipulation and misinformation - leading to negative impacts. To prevent such harmful activities, platform moderators employ countermeasures to safeguard against actors violating their rules. However, the correlation between publicly outlined policies and employed action is less clear to general people. In this work, we examine violations and subsequent moderation related to the 2020 U.S. President Election discussion on Twitter, a popular micro-blogging site. We focus on quantifying plausible reasons for the suspension, drawing on Twitter's rules and policies by identifying suspended users (Case) and comparing their activities and properties with (yet) non-suspended (Control) users. Using a dataset of 240M election-related tweets made by 21M unique users, we observe that Suspended users violate Twitter's rules at a higher rate (statistically significant) than Control users across all the considered aspects - hate speech, offensiveness, spamming, and civic integrity. Moreover, through the lens of Twitter's suspension mechanism, we qualitatively examine the targeted topics for manipulation.

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arXiv2020

Jointly Predicting Job Performance, Personality, Cognitive Ability, Affect, and Well-Being

Assessment of job performance, personalized health and psychometric measures are domains where data-driven and ubiquitous computing exhibits the potential of a profound impact in the future. Existing techniques use data extracted from questionnaires, sensors (wearable, computer, etc.), or other traits, to assess well-being and cognitive attributes of individuals. However, these techniques can neither predict individual's well-being and psychological traits in a global manner nor consider the challenges associated to processing the data available, that is incomplete and noisy. In this paper, we create a benchmark for predictive analysis of individuals from a perspective that integrates: physical and physiological behavior, psychological states and traits, and job performance. We design data mining techniques as benchmark and uses real noisy and incomplete data derived from wearable sensors to predict 19 constructs based on 12 standardized well-validated tests. The study included 757 participants who were knowledge workers in organizations across the USA with varied work roles. We developed a data mining framework to extract the meaningful predictors for each of the 19 variables under consideration. Our model is the first benchmark that combines these various instrument-derived variables in a single framework to understand people's behavior by leveraging real uncurated data from wearable, mobile, and social media sources. We verify our approach experimentally using the data obtained from our longitudinal study. The results show that our framework is consistently reliable and capable of predicting the variables under study better than the baselines when prediction is restricted to the noisy, incomplete data.

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arXiv2018

On Microtargeting Socially Divisive Ads: A Case Study of Russia-Linked Ad Campaigns on Facebook

Targeted advertising is meant to improve the efficiency of matching advertisers to their customers. However, targeted advertising can also be abused by malicious advertisers to efficiently reach people susceptible to false stories, stoke grievances, and incite social conflict. Since targeted ads are not seen by non-targeted and non-vulnerable people, malicious ads are likely to go unreported and their effects undetected. This work examines a specific case of malicious advertising, exploring the extent to which political ads from the Russian Intelligence Research Agency (IRA) run prior to 2016 U.S. elections exploited Facebook's targeted advertising infrastructure to efficiently target ads on divisive or polarizing topics (e.g., immigration, race-based policing) at vulnerable sub-populations. In particular, we do the following: (a) We conduct U.S. census-representative surveys to characterize how users with different political ideologies report, approve, and perceive truth in the content of the IRA ads. Our surveys show that many ads are "divisive": they elicit very different reactions from people belonging to different socially salient groups. (b) We characterize how these divisive ads are targeted to sub-populations that feel particularly aggrieved by the status quo. Our findings support existing calls for greater transparency of content and targeting of political ads. (c) We particularly focus on how the Facebook ad API facilitates such targeting. We show how the enormous amount of personal data Facebook aggregates about users and makes available to advertisers enables such malicious targeting.

cs.SI↗