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Lan Xiao

Publications and source records attributed to Lan Xiao.

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Channelling, Coordinating, Collaborating: A Three-Layer Framework for Disability-Centered Human-Agent Collaboration

AI accessibility tools have mostly been designed for individual use, helping one person overcome a specific functional barrier. But for many people with disabilities, complex tasks are accomplished through collaboration with others who bring complementary abilities, not solitary effort. We propose a three-layer framework, Channelling, Coordinating, and Co-Creating, that rethinks AI's role in ability-diverse collaboration: establishing shared informational ground across abilities, mediating workflows between collaborators with different abilities, and contributing as a bounded partner toward shared goals. Grounded in the Ability-Diverse Collaboration framework, grounding theory, and Carlile's 3T framework, it extends the ``agents as remote collaborators'' vision by centring the collaborative, interdependent ways people with disabilities already work.

cs.HC

Understanding Workplace Relatedness Support among Healthcare Professionals: A Four-Layer Model and Implications for Technology Design

Healthcare professionals (HCPs) face increasing occupational stress and burnout. Supporting HCPs need for relatedness is fundamental to their psychological wellbeing and resilience. However, how technologies could support HCPs relatedness in the workplace remains less explored. This study incorporated semi-structured interviews (n = 15) and co-design workshops (n = 21) with HCPs working in the UK National Health Service (NHS), to explore their current practices and preferences for workplace relatedness support, and how technology could be utilized to benefit relatedness. Qualitative analysis yielded a four-layer model of HCPs relatedness need, which includes Informal Interactions, Camaraderie and Bond, Community and Organizational Care, and Shared Identity. Workshops generated eight design concepts (e.g., Playful Encounter, Collocated Action, and Memories and Stories) that operationalize the four relatedness need layers. We conclude by highlighting the theoretical relevance, practical design implications, and the necessity to strengthen relatedness support for HCPs in the era of digitalization and artificial intelligence.

cs.HC

Understanding the Video Content Creation Journey of Creators with Sensory Impairment in Kenya

Video content creation offers vital opportunities for expression and participation, yet remains largely inaccessible to creators with sensory impairments, especially in low-resource settings. We conducted interviews with 20 video creators with visual and hearing impairments in Kenya to examine their tools, challenges, and collaborative practices. Our findings show that accessibility barriers and infrastructural limitations shape video creation as a staged, collaborative process involving trusted human partners and emerging AI tools. Across workflows, creators actively negotiated agency and trust, maintaining creative control while bridging sensory gaps. We discuss the need for flexible, interdependent collaboration models, inclusive human-AI workflows, and diverse storytelling practices. This work broadens accessibility research in HCI by examining how technology and social factors intersect in low-resource contexts, suggesting ways to better support disabled creators globally.

cs.HC