arXiv subjects

Laura Moradbakhti

Publications and source records attributed to Laura Moradbakhti.

3 recordsLinked to original sources

arXiv2026

Understanding Workplace Relatedness Support among Healthcare Professionals: A Four-Layer Model and Implications for Technology Design

Healthcare professionals (HCPs) face increasing occupational stress and burnout. Supporting HCPs need for relatedness is fundamental to their psychological wellbeing and resilience. However, how technologies could support HCPs relatedness in the workplace remains less explored. This study incorporated semi-structured interviews (n = 15) and co-design workshops (n = 21) with HCPs working in the UK National Health Service (NHS), to explore their current practices and preferences for workplace relatedness support, and how technology could be utilized to benefit relatedness. Qualitative analysis yielded a four-layer model of HCPs relatedness need, which includes Informal Interactions, Camaraderie and Bond, Community and Organizational Care, and Shared Identity. Workshops generated eight design concepts (e.g., Playful Encounter, Collocated Action, and Memories and Stories) that operationalize the four relatedness need layers. We conclude by highlighting the theoretical relevance, practical design implications, and the necessity to strengthen relatedness support for HCPs in the era of digitalization and artificial intelligence.

cs.HC↗

arXiv2025

Synthetic social data: trials and tribulations

Large Language Models are being used in conversational agents that simulate human conversations and generate social studies data. While concerns about the models' biases have been raised and discussed in the literature, much about the data generated is still unknown. In this study we explore the statistical representation of social values across four countries (UK, Argentina, USA and China) for six LLMs, with equal representation for open and closed weights. By comparing machine-generated outputs with actual human survey data, we assess whether algorithmic biases in LLMs outweigh the biases inherent in real- world sampling, including demographic and response biases. Our findings suggest that, despite the logistical and financial constraints of human surveys, even a small, skewed sample of real respondents may provide more reliable insights than synthetic data produced by LLMs. These results highlight the limitations of using AI-generated text for social research and emphasize the continued importance of empirical human data collection.

cs.CY↗

arXiv2025

AI-enhanced conversational agents for personalized asthma support Factors for engagement, value and efficacy

Asthma-related deaths in the UK are the highest in Europe, and only 30% of patients access basic care. There is a need for alternative approaches to reaching people with asthma in order to provide health education, self-management support and bridges to care. Automated conversational agents (specifically, mobile chatbots) present opportunities for providing alternative and individually tailored access to health education, self-management support and risk self-assessment. But would patients engage with a chatbot, and what factors influence engagement? We present results from a patient survey (N=1257) devised by a team of asthma clinicians, patients, and technology developers, conducted to identify optimal factors for efficacy, value and engagement for a chatbot. Results indicate that most adults with asthma (53%) are interested in using a chatbot and the patients most likely to do so are those who believe their asthma is more serious and who are less confident about self-management. Results also indicate enthusiasm for 24/7 access, personalisation, and for WhatsApp as the preferred access method (compared to app, voice assistant, SMS or website). Obstacles to uptake include security/privacy concerns and skepticism of technological capabilities. We present detailed findings and consolidate these into 7 recommendations for developers for optimising efficacy of chatbot-based health support.

cs.HC↗