arXiv subjects

Lauren Olson

Publications and source records attributed to Lauren Olson.

7 recordsLinked to original sources

arXiv2026

Crossing Margins: Intersectional Users' Ethical Concerns about Software

Many modern software applications present numerous ethical concerns due to conflicts between users' values and companies' priorities. Intersectional communities, those with multiple marginalized identities, are disproportionately affected by these ethical issues, leading to legal, financial, and reputational consequences for software companies, as well as real-world harm for intersectional users. Historically, the voices of intersectional communities have been systematically marginalized and excluded from contributing their unique perspectives to software design, perpetuating software-related ethical concerns. This work aims to fill the gap in research on intersectional users' software-related perspectives and provide software practitioners with a methodology for analyzing intersectional voices in software ethics discourse. We collected 36,777 posts from over 700 intersectional subreddits discussing software applications and utilized large language models to identify ethical concerns in these posts. We then applied regression models with counterfactual analysis to examine how intersectional identity dimensions shape the amplification or suppression of ethical concern expression across software genres, and conducted a time-series analysis to examine how concern expression varies over time in relation to real-world events. As a case study in the social media domain, we further demonstrate how identified ethical concerns can be prioritized to surface issues warranting timely developer attention, validated against survey-derived ground truth. Together, these analyses form the basis of a nascent feedback-driven framework for assessing whether software systems are meeting the needs of intersectional users.

cs.SE↗

arXiv2026

PerspectiveCoach: Exploring LLMs for Developer Reflection

Despite growing awareness of ethical challenges in software development, practitioners still lack structured tools that help them critically engage with the lived experiences of marginalized users. This paper presents PerspectiveCoach, a large language model (LLM)-powered conversational tool designed to guide developers through structured perspective-taking exercises and deepen critical reflection on how software design decisions affect marginalized communities. Through a controlled study with 18 front-end developers (balanced by sex), who interacted with the tool using a real case of online gender-based harassment, we examine how PerspectiveCoach supports ethical reasoning and engagement with user perspectives. Qualitative analysis revealed increased self-awareness, broadened perspectives, and more nuanced ethical articulation, while a complementary human-human study contextualized these findings. Text similarity analyses demonstrated that participants in the human-PerspectiveCoach study improved the fidelity of their restatements over multiple attempts, capturing both surface-level and semantic aspects of user concerns. However, human-PerspectiveCoach's restatements had a lower baseline than the human-human conversations, highlighting contextual differences in impersonal and interpersonal perspective-taking. Across the study, participants rated the tool highly for usability and relevance. This work contributes an exploratory design for LLM-powered end-user perspective-taking that supports critical, ethical self-reflection and offers empirical insights (i.e., enhancing adaptivity, centering plurality) into how such tools can help practitioners build more inclusive and socially responsive technologies.

cs.SE↗

arXiv2025

Who Speaks for Ethics? How Demographics Shape Ethical Advocacy in Software Development

The integration of ethics into software development faces significant challenges due to market fundamentalism in organizational practices, where profit often takes precedence over ethical considerations. Additionally, the critical influence of practitioners' individual backgrounds on ethical decision-making remains underexplored, highlighting a gap in comprehensive research. This is especially essential to understand due to the demographic imbalance in software roles. This study investigates ethical concerns in software development, focusing on how they are perceived, prioritized, and addressed by demographically different practitioners. By surveying 217 software practitioners across diverse roles, industries, and countries, we identify critical barriers to ethical integration and examine practitioners' capacity to mitigate these issues. Our findings reveal pronounced demographic disparities, with marginalized groups - including women, BIPOC, and disabled individuals - reporting ethical concerns at higher frequencies. Notably, marginalized practitioners demonstrated heightened sensitivity to ethical implementation and greater empowerment to address them. However, practitioners overall often lack the support needed to address ethical challenges effectively. These insights underscore the urgent need for reforms in software education and development processes that center on diverse perspectives. Such reforms are essential to advancing ethical integration in software development and ensuring responsible computing practices in an increasingly complex technological landscape.

cs.SE↗

arXiv2025

What is unethical about software? User perceptions in the Netherlands

Software has the potential to improve lives. Yet, unethical and uninformed software practices are at the root of an increasing number of ethical concerns. Despite its pervasiveness, few research has analyzed end-users perspectives on the ethical issues of the software they use. We address this gap, and investigate end-user's ethical concerns in software through 19 semi-structured interviews with residents of the Netherlands. We ask a diverse group of users about their ethical concerns when using everyday software applications. We investigate the underlying reasons for their concerns and what solutions they propose to eliminate them. We find that our participants actively worry about privacy, transparency, manipulation, safety and inappropriate content; with privacy and manipulation often being at the center of their worries. Our participants demand software solutions to improve information clarity in applications and provide more control over the user experience. They further expect larger systematic changes within software practices and government regulation.

cs.CY↗

arXiv2024

Along the Margins: Marginalized Communities' Ethical Concerns about Social Platforms

In this paper, we identified marginalized communities' ethical concerns about social platforms. We performed this identification because recent platform malfeasance indicates that software teams prioritize shareholder concerns over user concerns. Additionally, these platform shortcomings often have devastating effects on marginalized populations. We first scraped 586 marginalized communities' subreddits, aggregated a dataset of their social platform mentions and manually annotated mentions of ethical concerns in these data. We subsequently analyzed trends in the manually annotated data and tested the extent to which ethical concerns can be automatically classified by means of natural language processing (NLP). We found that marginalized communities' ethical concerns predominantly revolve around discrimination and misrepresentation, and reveal deficiencies in current software development practices. As such, researchers and developers could use our work to further investigate these concerns and rectify current software flaws.

cs.SE↗

arXiv2024

The Best Ends by the Best Means: Ethical Concerns in App Reviews

This work analyzes ethical concerns found in users' app store reviews. We performed this study because ethical concerns in mobile applications (apps) are widespread, pose severe threats to end users and society, and lack systematic analysis and methods for detection and classification. In addition, app store reviews allow practitioners to collect users' perspectives, crucial for identifying software flaws, from a geographically distributed and large-scale audience. For our analysis, we collected five million user reviews, developed a set of ethical concerns representative of user preferences, and manually labeled a sample of these reviews. We found that (1) users highly report ethical concerns about censorship, identity theft, and safety (2) user reviews with ethical concerns are longer, more popular, and lowly rated, and (3) there is high automation potential for the classification and filtering of these reviews. Our results highlight the relevance of using app store reviews for the systematic consideration of ethical concerns during software evolution.

cs.SE↗

arXiv2024

Custom Developer GPT for Ethical AI Solutions

The main goal of this project is to create a new software artefact: a custom Generative Pre-trained Transformer (GPT) for developers to discuss and solve ethical issues through AI engineering. This conversational agent will provide developers with practical application on (1) how to comply with legal frameworks which regard AI systems (like the EU AI Act~\cite{aiact} and GDPR~\cite{gdpr}) and (2) present alternate ethical perspectives to allow developers to understand and incorporate alternate moral positions. In this paper, we provide motivation for the need of such an agent, detail our idea and demonstrate a use case. The use of such a tool can allow practitioners to engineer AI solutions which meet legal requirements and satisfy diverse ethical perspectives.

cs.SE↗