arXiv subjects

Leif Azzopardi

Publications and source records attributed to Leif Azzopardi.

At least 19 recordsLinked to original sources

arXiv2026

From Query to Conscience: The Importance of Information Retrieval in Empowering Socially Responsible Consumerism

Millions of consumers search for products online each day, aiming to find items that meet their needs at an acceptable price. While price and quality are major factors in purchasing decisions, ethical considerations increasingly influence consumer behavior, giving rise to the socially responsible consumer. Insights from a recent survey of over 600 consumers reveal that many barriers to ethical shopping stem from information-seeking challenges, often leading to decisions made under uncertainty. These challenges contribute to the intention-behaviour gap, where consumers' desire to make ethical choices is undermined by limited or inaccessible information and inefficacy of search systems in supporting responsible decision-making. In this perspectives paper, we argue that the field of Information Retrieval (IR) has a critical role to play by empowering consumers to make more informed and more responsible choices. We present three interrelated perspectives: (1) reframing responsible consumption as an information extraction problem aimed at reducing information asymmetries; (2) redefining product search as a complex task requiring interfaces that lower the cost and burden of responsible search; and (3) reimagining search as a process of knowledge calibration that helps consumers bridge gaps in awareness when making purchasing decisions. Taken together, these perspectives outline a path from query to conscience, one where IR systems help transform everyday product searches into opportunities for more ethical and informed choices. We advocate for the development of new and novel IR systems and interfaces that address the intricacies of socially responsible consumerism, and call on the IR community to build technologies that make ethical decisions more informed, convenient, and aligned with economic realities.

cs.IR↗

arXiv2026

Search Changes Consumers' Minds: How Recognizing Gaps Drives Sustainable Choices

Despite a growing desire among consumers to shop responsibly, translating this intention into behaviour remains challenging. Previous work has identified that information seeking (or lack thereof) is a contributing factor to this intention-behaviour gap.In this paper, we hypothesize that searching can bridge this gap - helping consumers to make purchasing decisions that are better aligned with their values. We conducted a task-based study with 308 participants, asking them to search for information on one of eight ethical aspects regarding a product they were actively shopping for. Our findings show that actively searching for such information led to an overall increase in the importance participants' assigned to ethical aspects.However, it was the recognition and understanding of ethical considerations, rather than ethical intentions or search activity, that drove shifts towards more responsible purchasing decisions. Participants who acknowledged and filled knowledge gaps in their decision making showed significant behaviour change, including increased searching and a stronger desire to alter their future shopping habits. We conclude that responsible consumption can be considered a partial information problem, where awareness of one's own knowledge limitations may be the catalyst needed for meaningful consumer behaviour change.

cs.IR↗

arXiv2026

Seeking Socially Responsible Consumers: Exploring the Intention-"Search"-Behaviour Gap

The increasing prominence of Socially Responsible Consumers has brought about a heightened focus on the ethical, environmental, social, and ideological dimensions influencing product purchasing decisions. Despite this emphasis, studies have consistently revealed a significant gap between individuals' intentions to be socially responsible and their actual purchasing behaviors: they often choose products that do not align with their values. This paper aims to investigate how search in influences this gap. Our investigation involves an online survey of 286 participants, where we inquire about their search behaviors and whether they considered various dimensions, ranging from price and features to environmental, social, and governance issues in relation to a recent purchase. Contrary to expectations of a clear intention-behavior gap, our findings suggest that a considerable number of participants exhibited indifference or lack of information regarding these responsible aspects. While, difficulties related to searching for and acquiring information contributed to the gap, including the limited accessibility and reliability of information. This suggests that part of the intention-behaviour gap can be framed as an information seeking problem. Moreover our findings warrant and motivate search systems that help support consumers make more informed and responsible purchasing decisions.

cs.HC↗

arXiv2026

Information Farming: From Berry Picking to Berry Growing

The classic paradigms of Berry Picking and Information Foraging Theory have framed users as gatherers, opportunistically searching across distributed sources to satisfy evolving information needs. However, the rise of GenAI is driving a fundamental transformation in how people produce, structure, and reuse information - one that these paradigms no longer fully capture. This transformation is analogous to the Neolithic Revolution, when societies shifted from hunting and gathering to cultivation. Generative technologies empower users to "farm" information by planting seeds in the form of prompts, cultivating workflows over time, and harvesting richly structured, relevant yields within their own plots, rather than foraging across others people's patches. In this perspectives paper, we introduce the notion of Information Farming as a conceptual framework and argue that it represents a natural evolution in how people engage with information. Drawing on historical analogy and empirical evidence, we examine the benefits and opportunities of information farming, its implications for design and evaluation, and the accompanying risks posed by this transition. We hypothesize that as GenAI technologies proliferate, cultivating information will increasingly supplant transient, patch-based foraging as a dominant mode of engagement, marking a broader shift in human-information interaction and its study.

cs.IR↗

arXiv2025

All Claims Are Equal, but Some Claims Are More Equal Than Others: Importance-Sensitive Factuality Evaluation of LLM Generations

Existing methods for evaluating the factuality of large language model (LLM) responses treat all claims as equally important. This results in misleading evaluations when vital information is missing or incorrect as it receives the same weight as peripheral details, raising the question: how can we reliably detect such differences when there are errors in key information? Current approaches that measure factuality tend to be insensitive to omitted or false key information. To investigate this lack of sensitivity, we construct VITALERRORS, a benchmark of 6,733 queries with minimally altered LLM responses designed to omit or falsify key information. Using this dataset, we demonstrate the insensitivities of existing evaluation metrics to key information errors. To address this gap, we introduce VITAL, a set of metrics that provide greater sensitivity in measuring the factuality of responses by incorporating the relevance and importance of claims with respect to the query. Our analysis demonstrates that VITAL metrics more reliably detect errors in key information than previous methods. Our dataset, metrics, and analysis provide a foundation for more accurate and robust assessment of LLM factuality.

cs.CL↗

arXiv2025

POW: Political Overton Windows of Large Language Models

Political bias in Large Language Models (LLMs) presents a growing concern for the responsible deployment of AI systems. Traditional audits often attempt to locate a model's political position as a point estimate, masking the broader set of ideological boundaries that shape what a model is willing or unwilling to say. In this paper, we draw upon the concept of the Overton Window as a framework for mapping these boundaries: the range of political views that a given LLM will espouse, remain neutral on, or refuse to endorse. To uncover these windows, we applied an auditing-based methodology, called PRISM, that probes LLMs through task-driven prompts designed to elicit political stances indirectly. Using the Political Compass Test, we evaluated twenty-eight LLMs from eight providers to reveal their distinct Overton Windows. While many models default to economically left and socially liberal positions, we show that their willingness to express or reject certain positions varies considerably, where DeepSeek models tend to be very restrictive in what they will discuss and Gemini models tend to be most expansive. Our findings demonstrate that Overton Windows offer a richer, more nuanced view of political bias in LLMs and provide a new lens for auditing their normative boundaries.

cs.CY↗

arXiv2025

Improving the Reusability of Conversational Search Test Collections

Incomplete relevance judgments limit the reusability of test collections. When new systems are compared to previous systems that contributed to the pool, they often face a disadvantage. This is due to pockets of unjudged documents (called holes) in the test collection that the new systems return. The very nature of Conversational Search (CS) means that these holes are potentially larger and more problematic when evaluating systems. In this paper, we aim to extend CS test collections by employing Large Language Models (LLMs) to fill holes by leveraging existing judgments. We explore this problem using TREC iKAT 23 and TREC CAsT 22 collections, where information needs are highly dynamic and the responses are much more varied, leaving bigger holes to fill. Our experiments reveal that CS collections show a trend towards less reusability in deeper turns. Also, fine-tuning the Llama 3.1 model leads to high agreement with human assessors, while few-shot prompting the ChatGPT results in low agreement with humans. Consequently, filling the holes of a new system using ChatGPT leads to a higher change in the location of the new system. While regenerating the assessment pool with few-shot prompting the ChatGPT model and using it for evaluation achieves a high rank correlation with human-assessed pools. We show that filling the holes using few-shot training the Llama 3.1 model enables a fairer comparison between the new system and the systems contributed to the pool. Our hole-filling model based on few-shot training of the Llama 3.1 model can improve the reusability of test collections.

cs.IR↗

arXiv2025

Conversational Gold: Evaluating Personalized Conversational Search System using Gold Nuggets

The rise of personalized conversational search systems has been driven by advancements in Large Language Models (LLMs), enabling these systems to retrieve and generate answers for complex information needs. However, the automatic evaluation of responses generated by Retrieval Augmented Generation (RAG) systems remains an understudied challenge. In this paper, we introduce a new resource for assessing the retrieval effectiveness and relevance of response generated by RAG systems, using a nugget-based evaluation framework. Built upon the foundation of TREC iKAT 2023, our dataset extends to the TREC iKAT 2024 collection, which includes 17 conversations and 20,575 relevance passage assessments, together with 2,279 extracted gold nuggets, and 62 manually written gold answers from NIST assessors. While maintaining the core structure of its predecessor, this new collection enables a deeper exploration of generation tasks in conversational settings. Key improvements in iKAT 2024 include: (1) ``gold nuggets'' -- concise, essential pieces of information extracted from relevant passages of the collection -- which serve as a foundation for automatic response evaluation; (2) manually written answers to provide a gold standard for response evaluation; (3) unanswerable questions to evaluate model hallucination; (4) expanded user personas, providing richer contextual grounding; and (5) a transition from Personal Text Knowledge Base (PTKB) ranking to PTKB classification and selection. Built on this resource, we provide a framework for long-form answer generation evaluation, involving nuggets extraction and nuggets matching, linked to retrieval. This establishes a solid resource for advancing research in personalized conversational search and long-form answer generation. Our resources are publicly available at https://github.com/irlabamsterdam/CONE-RAG.

cs.IR↗

arXiv2024

PRISM: A Methodology for Auditing Biases in Large Language Models

Auditing Large Language Models (LLMs) to discover their biases and preferences is an emerging challenge in creating Responsible Artificial Intelligence (AI). While various methods have been proposed to elicit the preferences of such models, countermeasures have been taken by LLM trainers, such that LLMs hide, obfuscate or point blank refuse to disclosure their positions on certain subjects. This paper presents PRISM, a flexible, inquiry-based methodology for auditing LLMs - that seeks to illicit such positions indirectly through task-based inquiry prompting rather than direct inquiry of said preferences. To demonstrate the utility of the methodology, we applied PRISM on the Political Compass Test, where we assessed the political leanings of twenty-one LLMs from seven providers. We show LLMs, by default, espouse positions that are economically left and socially liberal (consistent with prior work). We also show the space of positions that these models are willing to espouse - where some models are more constrained and less compliant than others - while others are more neutral and objective. In sum, PRISM can more reliably probe and audit LLMs to understand their preferences, biases and constraints.

cs.CL↗

arXiv2024

Evaluation of Attribution Bias in Generator-Aware Retrieval-Augmented Large Language Models

Attributing answers to source documents is an approach used to enhance the verifiability of a model's output in retrieval augmented generation (RAG). Prior work has mainly focused on improving and evaluating the attribution quality of large language models (LLMs) in RAG, but this may come at the expense of inducing biases in the attribution of answers. We define and examine two aspects in the evaluation of LLMs in RAG pipelines, namely attribution sensitivity and bias with respect to authorship information. We explicitly inform an LLM about the authors of source documents, instruct it to attribute its answers, and analyze (i) how sensitive the LLM's output is to the author of source documents, and (ii) whether the LLM exhibits a bias towards human-written or AI-generated source documents. We design an experimental setup in which we use counterfactual evaluation to study three LLMs in terms of their attribution sensitivity and bias in RAG pipelines. Our results show that adding authorship information to source documents can significantly change the attribution quality of LLMs by 3% to 18%. Moreover, we show that LLMs can have an attribution bias towards explicit human authorship, which can serve as a competing hypothesis for findings of prior work that shows that LLM-generated content may be preferred over human-written contents. Our findings indicate that metadata of source documents can influence LLMs' trust, and how they attribute their answers. Furthermore, our research highlights attribution bias and sensitivity as a novel aspect of brittleness in LLMs.

cs.CL↗

arXiv2024

Can We Use Large Language Models to Fill Relevance Judgment Holes?

Incomplete relevance judgments limit the re-usability of test collections. When new systems are compared against previous systems used to build the pool of judged documents, they often do so at a disadvantage due to the ``holes'' in test collection (i.e., pockets of un-assessed documents returned by the new system). In this paper, we take initial steps towards extending existing test collections by employing Large Language Models (LLM) to fill the holes by leveraging and grounding the method using existing human judgments. We explore this problem in the context of Conversational Search using TREC iKAT, where information needs are highly dynamic and the responses (and, the results retrieved) are much more varied (leaving bigger holes). While previous work has shown that automatic judgments from LLMs result in highly correlated rankings, we find substantially lower correlates when human plus automatic judgments are used (regardless of LLM, one/two/few shot, or fine-tuned). We further find that, depending on the LLM employed, new runs will be highly favored (or penalized), and this effect is magnified proportionally to the size of the holes. Instead, one should generate the LLM annotations on the whole document pool to achieve more consistent rankings with human-generated labels. Future work is required to prompt engineering and fine-tuning LLMs to reflect and represent the human annotations, in order to ground and align the models, such that they are more fit for purpose.

cs.IR↗

arXiv2024

TREC iKAT 2023: A Test Collection for Evaluating Conversational and Interactive Knowledge Assistants

Conversational information seeking has evolved rapidly in the last few years with the development of Large Language Models (LLMs), providing the basis for interpreting and responding in a naturalistic manner to user requests. The extended TREC Interactive Knowledge Assistance Track (iKAT) collection aims to enable researchers to test and evaluate their Conversational Search Agents (CSA). The collection contains a set of 36 personalized dialogues over 20 different topics each coupled with a Personal Text Knowledge Base (PTKB) that defines the bespoke user personas. A total of 344 turns with approximately 26,000 passages are provided as assessments on relevance, as well as additional assessments on generated responses over four key dimensions: relevance, completeness, groundedness, and naturalness. The collection challenges CSA to efficiently navigate diverse personal contexts, elicit pertinent persona information, and employ context for relevant conversations. The integration of a PTKB and the emphasis on decisional search tasks contribute to the uniqueness of this test collection, making it an essential benchmark for advancing research in conversational and interactive knowledge assistants.

cs.IR↗

arXiv2024

A Conceptual Framework for Conversational Search and Recommendation: Conceptualizing Agent-Human Interactions During the Conversational Search Process

The conversational search task aims to enable a user to resolve information needs via natural language dialogue with an agent. In this paper, we aim to develop a conceptual framework of the actions and intents of users and agents explaining how these actions enable the user to explore the search space and resolve their information need. We outline the different actions and intents, before discussing key decision points in the conversation where the agent needs to decide how to steer the conversational search process to a successful and/or satisfactory conclusion. Essentially, this paper provides a conceptualization of the conversational search process between an agent and user, which provides a framework and a starting point for research, development and evaluation of conversational search agents.

cs.IR↗

arXiv2024

Accessibility in Information Retrieval

This paper introduces the concept of accessibility from the field of transportation planning and adopts it within the context of Information Retrieval (IR). An analogy is drawn between the fields, which motivates the development of document accessibility measures for IR systems. Considering the accessibility of documents within a collection given an IR System provides a different perspective on the analysis and evaluation of such systems which could be used to inform the design, tuning and management of current and future IR systems.

cs.IR↗

arXiv2024

Measuring Bias in a Ranked List using Term-based Representations

In most recent studies, gender bias in document ranking is evaluated with the NFaiRR metric, which measures bias in a ranked list based on an aggregation over the unbiasedness scores of each ranked document. This perspective in measuring the bias of a ranked list has a key limitation: individual documents of a ranked list might be biased while the ranked list as a whole balances the groups' representations. To address this issue, we propose a novel metric called TExFAIR (term exposure-based fairness), which is based on two new extensions to a generic fairness evaluation framework, attention-weighted ranking fairness (AWRF). TExFAIR assesses fairness based on the term-based representation of groups in a ranked list: (i) an explicit definition of associating documents to groups based on probabilistic term-level associations, and (ii) a rank-biased discounting factor (RBDF) for counting non-representative documents towards the measurement of the fairness of a ranked list. We assess TExFAIR on the task of measuring gender bias in passage ranking, and study the relationship between TExFAIR and NFaiRR. Our experiments show that there is no strong correlation between TExFAIR and NFaiRR, which indicates that TExFAIR measures a different dimension of fairness than NFaiRR. With TExFAIR, we extend the AWRF framework to allow for the evaluation of fairness in settings with term-based representations of groups in documents in a ranked list.

cs.CL↗

arXiv2024

TREC iKAT 2023: The Interactive Knowledge Assistance Track Overview

Conversational Information Seeking has evolved rapidly in the last few years with the development of Large Language Models providing the basis for interpreting and responding in a naturalistic manner to user requests. iKAT emphasizes the creation and research of conversational search agents that adapt responses based on the user's prior interactions and present context. This means that the same question might yield varied answers, contingent on the user's profile and preferences. The challenge lies in enabling Conversational Search Agents (CSA) to incorporate personalized context to effectively guide users through the relevant information to them. iKAT's first year attracted seven teams and a total of 24 runs. Most of the runs leveraged Large Language Models (LLMs) in their pipelines, with a few focusing on a generate-then-retrieve approach.

cs.IR↗

arXiv2024

The Influence of Presentation and Performance on User Satisfaction

The effectiveness of an IR system is gauged not just by its ability to retrieve relevant results but also by how it presents these results to users; an engaging presentation often correlates with increased user satisfaction. While existing research has delved into the link between user satisfaction, IR performance metrics, and presentation, these aspects have typically been investigated in isolation. Our research aims to bridge this gap by examining the relationship between query performance, presentation and user satisfaction. For our analysis, we conducted a between-subjects experiment comparing the effectiveness of various result card layouts for an ad-hoc news search interface. Drawing data from the TREC WaPo 2018 collection, we centered our study on four specific topics. Within each of these topics, we assessed six distinct queries with varying nDCG values. Our study involved 164 participants who were exposed to one of five distinct layouts containing result cards, such as "title'', "title+image'', or "title+image+summary''. Our findings indicate that while nDCG is a strong predictor of user satisfaction at the query level, there exists no linear relationship between the performance of the query, presentation of results and user satisfaction. However, when considering the total gain on the initial result page, we observed that presentation does play a significant role in user satisfaction (at the query level) for certain layouts with result cards such as, title+image or title+image+summary. Our results also suggest that the layout differences have complex and multifaceted impacts on satisfaction. We demonstrate the capacity to equalize user satisfaction levels between queries of varying performance by changing how results are presented. This emphasizes the necessity to harmonize both performance and presentation in IR systems, considering users' diverse preferences.

cs.HC↗

arXiv2024

Ranking Heterogeneous Search Result Pages using the Interactive Probability Ranking Principle

The Probability Ranking Principle (PRP) ranks search results based on their expected utility derived solely from document contents, often overlooking the nuances of presentation and user interaction. However, with the evolution of Search Engine Result Pages (SERPs), now comprising a variety of result cards, the manner in which these results are presented is pivotal in influencing user engagement and satisfaction. This shift prompts the question: How does the PRP and its user-centric counterpart, the Interactive Probability Ranking Principle (iPRP), compare in the context of these heterogeneous SERPs? Our study draws a comparison between the PRP and the iPRP, revealing significant differences in their output. The iPRP, accounting for item-specific costs and interaction probabilities to determine the ``Expected Perceived Utility" (EPU), yields different result orderings compared to the PRP. We evaluate the effect of the EPU on the ordering of results by observing changes in the ranking within a heterogeneous SERP compared to the traditional ``ten blue links''. We find that changing the presentation affects the ranking of items according to the (iPRP) by up to 48\% (with respect to DCG, TBG and RBO) in ad-hoc search tasks on the TREC WaPo Collection. This work suggests that the iPRP should be employed when ranking heterogeneous SERPs to provide a user-centric ranking that adapts the ordering based on the presentation and user engagement.

cs.IR↗