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Lillio Mok

Publications and source records attributed to Lillio Mok.

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Language Models Exhibit Inconsistent Biases Towards Algorithmic Agents and Human Experts

Large language models are increasingly used in decision-making tasks that require them to process information from a variety of sources, including both human experts and other algorithmic agents. How do LLMs weigh the information provided by these different sources? We consider the well-studied phenomenon of algorithm aversion, in which human decision-makers exhibit bias against predictions from algorithms. Drawing upon experimental paradigms from behavioural economics, we evaluate how eightdifferent LLMs delegate decision-making tasks when the delegatee is framed as a human expert or an algorithmic agent. To be inclusive of different evaluation formats, we conduct our study with two task presentations: stated preferences, modeled through direct queries about trust towards either agent, and revealed preferences, modeled through providing in-context examples of the performance of both agents. When prompted to rate the trustworthiness of human experts and algorithms across diverse tasks, LLMs give higher ratings to the human expert, which correlates with prior results from human respondents. However, when shown the performance of a human expert and an algorithm and asked to place an incentivized bet between the two, LLMs disproportionately choose the algorithm, even when it performs demonstrably worse. These discrepant results suggest that LLMs may encode inconsistent biases towards humans and algorithms, which need to be carefully considered when they are deployed in high-stakes scenarios. Furthermore, we discuss the sensitivity of LLMs to task presentation formats that should be broadly scrutinized in evaluation robustness for AI safety.

cs.AI

Rhythm of Work: Mixed-methods Characterization of Information Workers Scheduling Preferences and Practices

As processes around hybrid work, spatially distant collaborations, and work-life boundaries grow increasingly complex, managing workers' schedules for synchronous meetings has become a critical aspect of building successful global teams. However, gaps remain in our understanding of workers' scheduling preferences and practices, which we aim to fill in this large-scale, mixed-methods study of individuals calendars in a multinational organization. Using interviews with eight participants, survey data from 165 respondents, and telemetry data from millions of meetings scheduled by 211 thousand workers, we characterize scheduling preferences, practices, and their relationship with each other and organizational factors. We find that temporal preferences can be broadly classified as either cyclical, such as suitability of certain days, or relational, such as dispersed meetings, at various time scales. Furthermore, our results suggest that these preferences are disconnected from actual practice--albeit with several notable exceptions--and that individual differences are associated with factors like meeting load, time-zones, importance of meetings to job function, and job titles. We discuss key themes for our findings, along with the implications for calendar and scheduling systems and socio-technical systems more broadly.

cs.HC