arXiv subjects

Lingwei Cheng

Publications and source records attributed to Lingwei Cheng.

4 recordsLinked to original sources

arXiv2026

Collaboration by Mandate: How Shared Data Infrastructure Shapes Coordination and Control in U.S. Homelessness Services

When governments mandate collaboration, shared data systems can serve both as tools for coordination and instruments of control. This study examines U.S. homelessness service networks, where Continuums of Care (CoCs) coordinate service providers through the federally mandated Homeless Management Information System (HMIS). With client consent, providers enter data into HMIS and access cross-provider service histories to support coordinated care. At the same time, HMIS embeds standards and governance rules that shape who can collect, access, interpret, and act on data, and thus who holds decision authority. Using qualitative interviews with six experts, we show that standardization can facilitate collaboration and shared learning. However, unequal resources, analytic capacity, and authority limit equitable participation and often shift some participants toward compliance-focused roles. We contribute to public-interest design research on civic data infrastructures by illustrating how mandated data sharing can simultaneously enable coordination and accountability while reproducing power asymmetries in data interpretation and decision-making.

cs.HC↗

arXiv2024

Algorithm-Assisted Decision Making and Racial Disparities in Housing: A Study of the Allegheny Housing Assessment Tool

The demand for housing assistance across the United States far exceeds the supply, leaving housing providers the task of prioritizing clients for receipt of this limited resource. To be eligible for federal funding, local homelessness systems are required to implement assessment tools as part of their prioritization processes. The Vulnerability Index Service Prioritization Decision Assistance Tool (VI-SPDAT) is the most commonly used assessment tool nationwide. Recent studies have criticized the VI-SPDAT as exhibiting racial bias, which may lead to unwarranted racial disparities in housing provision. In response to these criticisms, some jurisdictions have developed alternative tools, such as the Allegheny Housing Assessment (AHA), which uses algorithms to assess clients' risk levels. Drawing on data from its deployment, we conduct descriptive and quantitative analyses to evaluate whether replacing the VI-SPDAT with the AHA affects racial disparities in housing allocation. We find that the VI-SPDAT tended to assign higher risk scores to white clients and lower risk scores to Black clients, and that white clients were served at a higher rates pre-AHA deployment. While post-deployment service decisions became better aligned with the AHA score, and the distribution of AHA scores is similar across racial groups, we do not find evidence of a corresponding decrease in disparities in service rates. We attribute the persistent disparity to the use of Alt-AHA, a survey-based tool that is used in cases of low data quality, as well as group differences in eligibility-related factors, such as chronic homelessness and veteran status. We discuss the implications for housing service systems seeking to reduce racial disparities in their service delivery.

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arXiv2023

Overcoming Algorithm Aversion: A Comparison between Process and Outcome Control

Algorithm aversion occurs when humans are reluctant to use algorithms despite their superior performance. Studies show that giving users outcome control by providing agency over how models' predictions are incorporated into decision-making mitigates algorithm aversion. We study whether algorithm aversion is mitigated by process control, wherein users can decide what input factors and algorithms to use in model training. We conduct a replication study of outcome control, and test novel process control study conditions on Amazon Mechanical Turk (MTurk) and Prolific. Our results partly confirm prior findings on the mitigating effects of outcome control, while also forefronting reproducibility challenges. We find that process control in the form of choosing the training algorithm mitigates algorithm aversion, but changing inputs does not. Furthermore, giving users both outcome and process control does not reduce algorithm aversion more than outcome or process control alone. This study contributes to design considerations around mitigating algorithm aversion.

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arXiv2022

Heterogeneity in Algorithm-Assisted Decision-Making: A Case Study in Child Abuse Hotline Screening

Algorithmic risk assessment tools are now commonplace in public sector domains such as criminal justice and human services. These tools are intended to aid decision makers in systematically using rich and complex data captured in administrative systems. In this study we investigate sources of heterogeneity in the alignment between worker decisions and algorithmic risk scores in the context of a real world child abuse hotline screening use case. Specifically, we focus on heterogeneity related to worker experience. We find that senior workers are far more likely to screen in referrals for investigation, even after we control for the observed algorithmic risk score and other case characteristics. We also observe that the decisions of less-experienced workers are more closely aligned with algorithmic risk scores than those of senior workers who had decision-making experience prior to the tool being introduced. While screening decisions vary across child race, we do not find evidence of racial differences in the relationship between worker experience and screening decisions. Our findings indicate that it is important for agencies and system designers to consider ways of preserving institutional knowledge when introducing algorithms into high employee turnover settings such as child welfare call screening.

cs.HC↗