Designing Automation Boundaries for Trustworthy Smart Medication Support
Smart medication systems increasingly automate medication recognition, reminders, and logging. However, automation in home medication routines should be carefully bounded, as users may have different capabilities, privacy expectations, and needs for control over decisions. We present a mixed-methods study of a Smart Medication Support system comparing three automation conditions: confirmation required, automatic logging with undo, and fully automatic support. Across 53 participants and interviews with 11 older adults, we found that higher automation did not necessarily lead to higher trust or acceptance. Participants preferred automation that reduced routine effort while preserving opportunities for correction. Fully automatic support was less interruptive but was rated lower in autonomy, trust, transparency, dignity, and satisfaction. Interviews also showed clear differences among older adults. Their preferences were shaped by privacy concerns, digital confidence, perceived vulnerability, and caregiver involvement. We contribute empirical evidence and design implications for calibrating automation in smart medication systems according to task risk, user control, and ethical acceptability.