arXiv subjects

Long S. T. Nguyen

Publications and source records attributed to Long S. T. Nguyen.

3 recordsLinked to original sources

arXiv2026

ViHERMES: A Graph-Grounded Multihop Question Answering Benchmark and System for Vietnamese Healthcare Regulations

Question Answering (QA) over regulatory documents is inherently challenging due to the need for multihop reasoning across legally interdependent texts, a requirement that is particularly pronounced in the healthcare domain where regulations are hierarchically structured and frequently revised through amendments and cross-references. Despite recent progress in retrieval-augmented and graph-based QA methods, systematic evaluation in this setting remains limited, especially for low-resource languages such as Vietnamese, due to the lack of benchmark datasets that explicitly support multihop reasoning over healthcare regulations. In this work, we introduce the Vietnamese Healthcare Regulations-Multihop Reasoning Dataset (ViHERMES), a benchmark designed for multihop QA over Vietnamese healthcare regulatory documents. ViHERMES consists of high-quality question-answer pairs that require reasoning across multiple regulations and capture diverse dependency patterns, including amendment tracing, cross-document comparison, and procedural synthesis. To construct the dataset, we propose a controlled multihop QA generation pipeline based on semantic clustering and graph-inspired data mining, followed by large language model-based generation with structured evidence and reasoning annotations. We further present a graph-aware retrieval framework that models formal legal relations at the level of legal units and supports principled context expansion for legally valid and coherent answers. Experimental results demonstrate that ViHERMES provides a challenging benchmark for evaluating multihop regulatory QA systems and that the proposed graph-aware approach consistently outperforms strong retrieval-based baselines. The ViHERMES dataset and system implementation are publicly available at https://github.com/ura-hcmut/ViHERMES.

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arXiv2025

Bridging LLMs and Symbolic Reasoning in Educational QA Systems: Insights from the XAI Challenge at IJCNN 2025

The growing integration of Artificial Intelligence (AI) into education has intensified the need for transparency and interpretability. While hackathons have long served as agile environments for rapid AI prototyping, few have directly addressed eXplainable AI (XAI) in real-world educational contexts. This paper presents a comprehensive analysis of the XAI Challenge 2025, a hackathon-style competition jointly organized by Ho Chi Minh City University of Technology (HCMUT) and the International Workshop on Trustworthiness and Reliability in Neurosymbolic AI (TRNS-AI), held as part of the International Joint Conference on Neural Networks (IJCNN 2025). The challenge tasked participants with building Question-Answering (QA) systems capable of answering student queries about university policies while generating clear, logic-based natural language explanations. To promote transparency and trustworthiness, solutions were required to use lightweight Large Language Models (LLMs) or hybrid LLM-symbolic systems. A high-quality dataset was provided, constructed via logic-based templates with Z3 validation and refined through expert student review to ensure alignment with real-world academic scenarios. We describe the challenge's motivation, structure, dataset construction, and evaluation protocol. Situating the competition within the broader evolution of AI hackathons, we argue that it represents a novel effort to bridge LLMs and symbolic reasoning in service of explainability. Our findings offer actionable insights for future XAI-centered educational systems and competitive research initiatives.

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arXiv2025

A Benchmark Dataset and Evaluation Framework for Vietnamese Large Language Models in Customer Support

With the rapid growth of Artificial Intelligence, Large Language Models (LLMs) have become essential for Question Answering (QA) systems, improving efficiency and reducing human workload in customer service. The emergence of Vietnamese LLMs (ViLLMs) highlights lightweight open-source models as a practical choice for their accuracy, efficiency, and privacy benefits. However, domain-specific evaluations remain limited, and the absence of benchmark datasets reflecting real customer interactions makes it difficult for enterprises to select suitable models for support applications. To address this gap, we introduce the Customer Support Conversations Dataset (CSConDa), a curated benchmark of over 9,000 QA pairs drawn from real interactions with human advisors at a large Vietnamese software company. Covering diverse topics such as pricing, product availability, and technical troubleshooting, CSConDa provides a representative basis for evaluating ViLLMs in practical scenarios. We further present a comprehensive evaluation framework, benchmarking 11 lightweight open-source ViLLMs on CSConDa with both automatic metrics and syntactic analysis to reveal model strengths, weaknesses, and linguistic patterns. This study offers insights into model behavior, explains performance differences, and identifies key areas for improvement, supporting the development of next-generation ViLLMs. By establishing a robust benchmark and systematic evaluation, our work enables informed model selection for customer service QA and advances research on Vietnamese LLMs. The dataset is publicly available at https://huggingface.co/datasets/ura-hcmut/Vietnamese-Customer-Support-QA.

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