Searcharxiv⌕ Search

arXiv subjects

Lora Aroyo

Publications and source records attributed to Lora Aroyo.

At least 37 records · Page 2Linked to original sources

DICES Dataset: Diversity in Conversational AI Evaluation for Safety

Machine learning approaches often require training and evaluation datasets with a clear separation between positive and negative examples. This risks simplifying and even obscuring the inherent subjectivity present in many tasks. Preserving such variance in content and diversity in datasets is often expensive and laborious. This is especially troubling when building safety datasets for conversational AI systems, as safety is both socially and culturally situated. To demonstrate this crucial aspect of conversational AI safety, and to facilitate in-depth model performance analyses, we introduce the DICES (Diversity In Conversational AI Evaluation for Safety) dataset that contains fine-grained demographic information about raters, high replication of ratings per item to ensure statistical power for analyses, and encodes rater votes as distributions across different demographics to allow for in-depth explorations of different aggregation strategies. In short, the DICES dataset enables the observation and measurement of variance, ambiguity, and diversity in the context of conversational AI safety. We also illustrate how the dataset offers a basis for establishing metrics to show how raters' ratings can intersects with demographic categories such as racial/ethnic groups, age groups, and genders. The goal of DICES is to be used as a shared resource and benchmark that respects diverse perspectives during safety evaluation of conversational AI systems.

cs.HC↗

Intersectionality in Conversational AI Safety: How Bayesian Multilevel Models Help Understand Diverse Perceptions of Safety

Conversational AI systems exhibit a level of human-like behavior that promises to have profound impacts on many aspects of daily life -- how people access information, create content, and seek social support. Yet these models have also shown a propensity for biases, offensive language, and conveying false information. Consequently, understanding and moderating safety risks in these models is a critical technical and social challenge. Perception of safety is intrinsically subjective, where many factors -- often intersecting -- could determine why one person may consider a conversation with a chatbot safe and another person could consider the same conversation unsafe. In this work, we focus on demographic factors that could influence such diverse perceptions. To this end, we contribute an analysis using Bayesian multilevel modeling to explore the connection between rater demographics and how raters report safety of conversational AI systems. We study a sample of 252 human raters stratified by gender, age group, race/ethnicity group, and locale. This rater pool provided safety labels for 1,340 human-chatbot conversations. Our results show that intersectional effects involving demographic characteristics such as race/ethnicity, gender, and age, as well as content characteristics, such as degree of harm, all play significant roles in determining the safety of conversational AI systems. For example, race/ethnicity and gender show strong intersectional effects, particularly among South Asian and East Asian women. We also find that conversational degree of harm impacts raters of all race/ethnicity groups, but that Indigenous and South Asian raters are particularly sensitive to this harm. Finally, we observe the effect of education is uniquely intersectional for Indigenous raters, highlighting the utility of multilevel frameworks for uncovering underrepresented social perspectives.

cs.HC↗

Adversarial Nibbler: A Data-Centric Challenge for Improving the Safety of Text-to-Image Models

The generative AI revolution in recent years has been spurred by an expansion in compute power and data quantity, which together enable extensive pre-training of powerful text-to-image (T2I) models. With their greater capabilities to generate realistic and creative content, these T2I models like DALL-E, MidJourney, Imagen or Stable Diffusion are reaching ever wider audiences. Any unsafe behaviors inherited from pretraining on uncurated internet-scraped datasets thus have the potential to cause wide-reaching harm, for example, through generated images which are violent, sexually explicit, or contain biased and derogatory stereotypes. Despite this risk of harm, we lack systematic and structured evaluation datasets to scrutinize model behavior, especially adversarial attacks that bypass existing safety filters. A typical bottleneck in safety evaluation is achieving a wide coverage of different types of challenging examples in the evaluation set, i.e., identifying 'unknown unknowns' or long-tail problems. To address this need, we introduce the Adversarial Nibbler challenge. The goal of this challenge is to crowdsource a diverse set of failure modes and reward challenge participants for successfully finding safety vulnerabilities in current state-of-the-art T2I models. Ultimately, we aim to provide greater awareness of these issues and assist developers in improving the future safety and reliability of generative AI models. Adversarial Nibbler is a data-centric challenge, part of the DataPerf challenge suite, organized and supported by Kaggle and MLCommons.

cs.LG↗

Human-Centered Responsible Artificial Intelligence: Current & Future Trends

In recent years, the CHI community has seen significant growth in research on Human-Centered Responsible Artificial Intelligence. While different research communities may use different terminology to discuss similar topics, all of this work is ultimately aimed at developing AI that benefits humanity while being grounded in human rights and ethics, and reducing the potential harms of AI. In this special interest group, we aim to bring together researchers from academia and industry interested in these topics to map current and future research trends to advance this important area of research by fostering collaboration and sharing ideas.

cs.HC↗

The Reasonable Effectiveness of Diverse Evaluation Data

In this paper, we present findings from an semi-experimental exploration of rater diversity and its influence on safety annotations of conversations generated by humans talking to a generative AI-chat bot. We find significant differences in judgments produced by raters from different geographic regions and annotation platforms, and correlate these perspectives with demographic sub-groups. Our work helps define best practices in model development -- specifically human evaluation of generative models -- on the backdrop of growing work on sociotechnical AI evaluations.

cs.HC↗

Measuring Attribution in Natural Language Generation Models

With recent improvements in natural language generation (NLG) models for various applications, it has become imperative to have the means to identify and evaluate whether NLG output is only sharing verifiable information about the external world. In this work, we present a new evaluation framework entitled Attributable to Identified Sources (AIS) for assessing the output of natural language generation models, when such output pertains to the external world. We first define AIS and introduce a two-stage annotation pipeline for allowing annotators to appropriately evaluate model output according to AIS guidelines. We empirically validate this approach on generation datasets spanning three tasks (two conversational QA datasets, a summarization dataset, and a table-to-text dataset) via human evaluation studies that suggest that AIS could serve as a common framework for measuring whether model-generated statements are supported by underlying sources. We release guidelines for the human evaluation studies.

cs.CL↗

LaMDA: Language Models for Dialog Applications

We present LaMDA: Language Models for Dialog Applications. LaMDA is a family of Transformer-based neural language models specialized for dialog, which have up to 137B parameters and are pre-trained on 1.56T words of public dialog data and web text. While model scaling alone can improve quality, it shows less improvements on safety and factual grounding. We demonstrate that fine-tuning with annotated data and enabling the model to consult external knowledge sources can lead to significant improvements towards the two key challenges of safety and factual grounding. The first challenge, safety, involves ensuring that the model's responses are consistent with a set of human values, such as preventing harmful suggestions and unfair bias. We quantify safety using a metric based on an illustrative set of human values, and we find that filtering candidate responses using a LaMDA classifier fine-tuned with a small amount of crowdworker-annotated data offers a promising approach to improving model safety. The second challenge, factual grounding, involves enabling the model to consult external knowledge sources, such as an information retrieval system, a language translator, and a calculator. We quantify factuality using a groundedness metric, and we find that our approach enables the model to generate responses grounded in known sources, rather than responses that merely sound plausible. Finally, we explore the use of LaMDA in the domains of education and content recommendations, and analyze their helpfulness and role consistency.

cs.CL↗

Data Excellence for AI: Why Should You Care

The efficacy of machine learning (ML) models depends on both algorithms and data. Training data defines what we want our models to learn, and testing data provides the means by which their empirical progress is measured. Benchmark datasets define the entire world within which models exist and operate, yet research continues to focus on critiquing and improving the algorithmic aspect of the models rather than critiquing and improving the data with which our models operate. If "data is the new oil," we are still missing work on the refineries by which the data itself could be optimized for more effective use.

cs.LG↗

Cross-replication Reliability -- An Empirical Approach to Interpreting Inter-rater Reliability

We present a new approach to interpreting IRR that is empirical and contextualized. It is based upon benchmarking IRR against baseline measures in a replication, one of which is a novel cross-replication reliability (xRR) measure based on Cohen's kappa. We call this approach the xRR framework. We opensource a replication dataset of 4 million human judgements of facial expressions and analyze it with the proposed framework. We argue this framework can be used to measure the quality of crowdsourced datasets.

stat.AP↗

Eliciting User Preferences for Personalized Explanations for Video Summaries

Video summaries or highlights are a compelling alternative for exploring and contextualizing unprecedented amounts of video material. However, the summarization process is commonly automatic, non-transparent and potentially biased towards particular aspects depicted in the original video. Therefore, our aim is to help users like archivists or collection managers to quickly understand which summaries are the most representative for an original video. In this paper, we present empirical results on the utility of different types of visual explanations to achieve transparency for end users on how representative video summaries are, with respect to the original video. We consider four types of video summary explanations, which use in different ways the concepts extracted from the original video subtitles and the video stream, and their prominence. The explanations are generated to meet target user preferences and express different dimensions of transparency: concept prominence, semantic coverage, distance and quantity of coverage. In two user studies we evaluate the utility of the visual explanations for achieving transparency for end users. Our results show that explanations representing all of the dimensions have the highest utility for transparency, and consequently, for understanding the representativeness of video summaries.

cs.HC↗

Metrology for AI: From Benchmarks to Instruments

In this paper we present the first steps towards hardening the science of measuring AI systems, by adopting metrology, the science of measurement and its application, and applying it to human (crowd) powered evaluations. We begin with the intuitive observation that evaluating the performance of an AI system is a form of measurement. In all other science and engineering disciplines, the devices used to measure are called instruments, and all measurements are recorded with respect to the characteristics of the instruments used. One does not report mass, speed, or length, for example, of a studied object without disclosing the precision (measurement variance) and resolution (smallest detectable change) of the instrument used. It is extremely common in the AI literature to compare the performance of two systems by using a crowd-sourced dataset as an instrument, but failing to report if the performance difference lies within the capability of that instrument to measure. To illustrate the adoption of metrology to benchmark datasets we use the word similarity benchmark WS353 and several previously published experiments that use it for evaluation.

cs.AI↗

A Crowdsourced Frame Disambiguation Corpus with Ambiguity

We present a resource for the task of FrameNet semantic frame disambiguation of over 5,000 word-sentence pairs from the Wikipedia corpus. The annotations were collected using a novel crowdsourcing approach with multiple workers per sentence to capture inter-annotator disagreement. In contrast to the typical approach of attributing the best single frame to each word, we provide a list of frames with disagreement-based scores that express the confidence with which each frame applies to the word. This is based on the idea that inter-annotator disagreement is at least partly caused by ambiguity that is inherent to the text and frames. We have found many examples where the semantics of individual frames overlap sufficiently to make them acceptable alternatives for interpreting a sentence. We have argued that ignoring this ambiguity creates an overly arbitrary target for training and evaluating natural language processing systems - if humans cannot agree, why would we expect the correct answer from a machine to be any different? To process this data we also utilized an expanded lemma-set provided by the Framester system, which merges FN with WordNet to enhance coverage. Our dataset includes annotations of 1,000 sentence-word pairs whose lemmas are not part of FN. Finally we present metrics for evaluating frame disambiguation systems that account for ambiguity.

cs.CL↗

Empirical Methodology for Crowdsourcing Ground Truth

The process of gathering ground truth data through human annotation is a major bottleneck in the use of information extraction methods for populating the Semantic Web. Crowdsourcing-based approaches are gaining popularity in the attempt to solve the issues related to volume of data and lack of annotators. Typically these practices use inter-annotator agreement as a measure of quality. However, in many domains, such as event detection, there is ambiguity in the data, as well as a multitude of perspectives of the information examples. We present an empirically derived methodology for efficiently gathering of ground truth data in a diverse set of use cases covering a variety of domains and annotation tasks. Central to our approach is the use of CrowdTruth metrics that capture inter-annotator disagreement. We show that measuring disagreement is essential for acquiring a high quality ground truth. We achieve this by comparing the quality of the data aggregated with CrowdTruth metrics with majority vote, over a set of diverse crowdsourcing tasks: Medical Relation Extraction, Twitter Event Identification, News Event Extraction and Sound Interpretation. We also show that an increased number of crowd workers leads to growth and stabilization in the quality of annotations, going against the usual practice of employing a small number of annotators.

cs.HC↗

Crowdsourcing Semantic Label Propagation in Relation Classification

Distant supervision is a popular method for performing relation extraction from text that is known to produce noisy labels. Most progress in relation extraction and classification has been made with crowdsourced corrections to distant-supervised labels, and there is evidence that indicates still more would be better. In this paper, we explore the problem of propagating human annotation signals gathered for open-domain relation classification through the CrowdTruth methodology for crowdsourcing, that captures ambiguity in annotations by measuring inter-annotator disagreement. Our approach propagates annotations to sentences that are similar in a low dimensional embedding space, expanding the number of labels by two orders of magnitude. Our experiments show significant improvement in a sentence-level multi-class relation classifier.

cs.CL↗

CrowdTruth 2.0: Quality Metrics for Crowdsourcing with Disagreement

Typically crowdsourcing-based approaches to gather annotated data use inter-annotator agreement as a measure of quality. However, in many domains, there is ambiguity in the data, as well as a multitude of perspectives of the information examples. In this paper, we present ongoing work into the CrowdTruth metrics, that capture and interpret inter-annotator disagreement in crowdsourcing. The CrowdTruth metrics model the inter-dependency between the three main components of a crowdsourcing system -- worker, input data, and annotation. The goal of the metrics is to capture the degree of ambiguity in each of these three components. The metrics are available online at https://github.com/CrowdTruth/CrowdTruth-core .

cs.HC↗

Capturing Ambiguity in Crowdsourcing Frame Disambiguation

FrameNet is a computational linguistics resource composed of semantic frames, high-level concepts that represent the meanings of words. In this paper, we present an approach to gather frame disambiguation annotations in sentences using a crowdsourcing approach with multiple workers per sentence to capture inter-annotator disagreement. We perform an experiment over a set of 433 sentences annotated with frames from the FrameNet corpus, and show that the aggregated crowd annotations achieve an F1 score greater than 0.67 as compared to expert linguists. We highlight cases where the crowd annotation was correct even though the expert is in disagreement, arguing for the need to have multiple annotators per sentence. Most importantly, we examine cases in which crowd workers could not agree, and demonstrate that these cases exhibit ambiguity, either in the sentence, frame, or the task itself, and argue that collapsing such cases to a single, discrete truth value (i.e. correct or incorrect) is inappropriate, creating arbitrary targets for machine learning.

cs.CL↗

False Positive and Cross-relation Signals in Distant Supervision Data

Distant supervision (DS) is a well-established method for relation extraction from text, based on the assumption that when a knowledge-base contains a relation between a term pair, then sentences that contain that pair are likely to express the relation. In this paper, we use the results of a crowdsourcing relation extraction task to identify two problems with DS data quality: the widely varying degree of false positives across different relations, and the observed causal connection between relations that are not considered by the DS method. The crowdsourcing data aggregation is performed using ambiguity-aware CrowdTruth metrics, that are used to capture and interpret inter-annotator disagreement. We also present preliminary results of using the crowd to enhance DS training data for a relation classification model, without requiring the crowd to annotate the entire set.

cs.CL↗

Crowdsourcing Ground Truth for Medical Relation Extraction

Cognitive computing systems require human labeled data for evaluation, and often for training. The standard practice used in gathering this data minimizes disagreement between annotators, and we have found this results in data that fails to account for the ambiguity inherent in language. We have proposed the CrowdTruth method for collecting ground truth through crowdsourcing, that reconsiders the role of people in machine learning based on the observation that disagreement between annotators provides a useful signal for phenomena such as ambiguity in the text. We report on using this method to build an annotated data set for medical relation extraction for the $cause$ and $treat$ relations, and how this data performed in a supervised training experiment. We demonstrate that by modeling ambiguity, labeled data gathered from crowd workers can (1) reach the level of quality of domain experts for this task while reducing the cost, and (2) provide better training data at scale than distant supervision. We further propose and validate new weighted measures for precision, recall, and F-measure, that account for ambiguity in both human and machine performance on this task.

cs.CL↗