arXiv subjects

Marcello La Rosa

Publications and source records attributed to Marcello La Rosa.

At least 19 recordsLinked to original sources

arXiv2024

Certification Grade Quantum Dot Luminescent Solar Concentrator Glazing with Optical Communication Capability for Connected Sustainable Architecture

Energy sustainability and interconnectivity are the two main pillars on which cutting-edge architecture is based and require the realisation of energy and intelligent devices that can be fully integrated into buildings, capable of meeting stringent regulatory requirements and operating in real-world conditions. Luminescent solar concentrators, particularly those based on near-infrared emitting reabsorption-free quantum dots, are considered good candidates for the realisation of semi-transparent photovoltaic glazing, but despite important advances in optical property engineering strategies, studies of finished devices suitable for real-world operation are still lacking. In this paper, we demonstrate the first example of a fully assembled quantum dot luminescent solar concentrator-based photovoltaic glazing that meets all international standards for photovoltaic and building elements. We also show that these devices are capable of functioning as efficient Visible Light Communication (VLC) receivers even under full sunlight, thus combining energy and wireless connectivity functions in a realistic solution for smart, sustainable buildings.

cond-mat.mtrl-sci↗

arXiv2023

Five guidelines to improve context-aware process selection: an Australian banking perspective

As the first phase in the Business Process Management (BPM) lifecycle, process identification addresses the problem of identifying which processes to prioritize for improvement. Process selection plays a critical role in this phase, but it is a step with known pitfalls. Decision makers rely frequently on subjective criteria, and their knowledge of the alternative processes put forward for selection is often inconsistent. This leads to poor quality decision-making and wastes resources. In recent years, a rejection of a one-size-fits-all approach to BPM in favor of a more context-aware approach has gained significant academic attention. In this study, the role of context in the process selection step is considered. The context is qualitative, subjective, sensitive to decision-making bias and politically charged. We applied a design-science approach and engaged industry decision makers through a combination of research methods to assess how different configurations of process inputs influence and ultimately improve the quality of the process selection step. The study highlights the impact of framing effects on context and provides five guidelines to improve effectiveness.

econ.GN↗

arXiv2023

Learning When to Treat Business Processes: Prescriptive Process Monitoring with Causal Inference and Reinforcement Learning

Increasing the success rate of a process, i.e. the percentage of cases that end in a positive outcome, is a recurrent process improvement goal. At runtime, there are often certain actions (a.k.a. treatments) that workers may execute to lift the probability that a case ends in a positive outcome. For example, in a loan origination process, a possible treatment is to issue multiple loan offers to increase the probability that the customer takes a loan. Each treatment has a cost. Thus, when defining policies for prescribing treatments to cases, managers need to consider the net gain of the treatments. Also, the effect of a treatment varies over time: treating a case earlier may be more effective than later in a case. This paper presents a prescriptive monitoring method that automates this decision-making task. The method combines causal inference and reinforcement learning to learn treatment policies that maximize the net gain. The method leverages a conformal prediction technique to speed up the convergence of the reinforcement learning mechanism by separating cases that are likely to end up in a positive or negative outcome, from uncertain cases. An evaluation on two real-life datasets shows that the proposed method outperforms a state-of-the-art baseline.

cs.LG↗

arXiv2022

AI-Augmented Business Process Management Systems: A Research Manifesto

AI-Augmented Business Process Management Systems (ABPMSs) are an emerging class of process-aware information systems, empowered by trustworthy AI technology. An ABPMS enhances the execution of business processes with the aim of making these processes more adaptable, proactive, explainable, and context-sensitive. This manifesto presents a vision for ABPMSs and discusses research challenges that need to be surmounted to realize this vision. To this end, we define the concept of ABPMS, we outline the lifecycle of processes within an ABPMS, we discuss core characteristics of an ABPMS, and we derive a set of challenges to realize systems with these characteristics.

cs.AI↗

arXiv2022

Efficient Conformance Checking using Approximate Alignment Computation with Tandem Repeats

Conformance checking encompasses a body of process mining techniques which aim to find and describe the differences between a process model capturing the expected process behavior and a corresponding event log recording the observed behavior. Alignments are an established technique to compute the distance between a trace in the event log and the closest execution trace of a corresponding process model. Given a cost function, an alignment is optimal when it contains the least number of mismatches between a log trace and a model trace. Determining optimal alignments, however, is computationally expensive, especially in light of the growing size and complexity of event logs from practice, which can easily exceed one million events with traces of several hundred activities. A common limitation of existing alignment techniques is the inability to exploit repetitions in the log. By exploiting a specific form of sequential pattern in traces, namely tandem repeats, we propose a novel approximate technique that uses pre- and post-processing steps to compress the length of a trace and recomputes the alignment cost while guaranteeing that the cost result never under-approximates the optimal cost. In an extensive empirical evaluation with 50 real-life model log pairs and against six state-of-the-art alignment techniques, we show that the proposed compression approach systematically outperforms the baselines by up to an order of magnitude in the presence of traces with repetitions, and that the cost over-approximation, when it occurs, is negligible.

cs.SE↗

arXiv2022

Generalization in Automated Process Discovery: A Framework based on Event Log Patterns

The importance of quality measures in process mining has increased. One of the key quality aspects, generalization, is concerned with measuring the degree of overfitting of a process model w.r.t. an event log, since the recorded behavior is just an example of the true behavior of the underlying business process. Existing generalization measures exhibit several shortcomings that severely hinder their applicability in practice. For example, they assume the event log fully fits the discovered process model, and cannot deal with large real-life event logs and complex process models. More significantly, current measures neglect generalizations for clear patterns that demand a certain construct in the model. For example, a repeating sequence in an event log should be generalized with a loop structure in the model. We address these shortcomings by proposing a framework of measures that generalize a set of patterns discovered from an event log with representative traces and check the corresponding control-flow structures in the process model via their trace alignment. We instantiate the framework with a generalization measure that uses tandem repeats to identify repetitive patterns that are compared to the loop structures and a concurrency oracle to identify concurrent patterns that are compared to the parallel structures of the process model. In an extensive qualitative and quantitative evaluation using 74 log-model pairs using against two baseline generalization measures, we show that the proposed generalization measure consistently ranks process models that fulfil the observed patterns with generalizing control-flow structures higher than those which do not, while the baseline measures disregard those patterns. Further, we show that our measure can be efficiently computed for datasets two orders of magnitude larger than the largest dataset the baseline generalization measures can handle.

cs.AI↗

arXiv2022

Why Do Banks Find Business Process Compliance So Challenging? An Australian Case Study

Banks play an intrinsic role in any modern economy, recycling capital from savers to borrowers. They are heavily regulated and there have been a significant number of well publicized compliance failings in recent years. This is despite Business Process Compliance (BPC) being both a well researched domain in academia and one where significant progress has been made. This study seeks to determine why Australian banks find BPC so challenging. We interviewed 22 senior managers from a range of functions within the four major Australian banks to identify the key challenges. Not every process in every bank is facing the same issues, but in processes where a bank is particularly challenged to meet its compliance requirements, the same themes emerge. The compliance requirement load they bear is excessive, dynamic and complex. Fulfilling these requirements relies on impenetrable spaghetti processes, and the case for sustainable change remains elusive, locking banks into a fail-fix cycle that increases the underlying complexity. This paper proposes a conceptual framework that identifies and aggregates the challenges, and a circuit-breaker approach as an "off ramp" to the fail-fix cycle.

econ.GN↗

arXiv2021

Automated Repair of Process Models with Non-Local Constraints Using State-Based Region Theory

State-of-the-art process discovery methods construct free-choice process models from event logs. Consequently, the constructed models do not take into account indirect dependencies between events. Whenever the input behaviour is not free-choice, these methods fail to provide a precise model. In this paper, we propose a novel approach for enhancing free-choice process models by adding non-free-choice constructs discovered a-posteriori via region-based techniques. This allows us to benefit from the performance of existing process discovery methods and the accuracy of the employed fundamental synthesis techniques. We prove that the proposed approach preserves fitness with respect to the event log while improving the precision when indirect dependencies exist. The approach has been implemented and tested on both synthetic and real-life datasets. The results show its effectiveness in repairing models discovered from event logs.

cs.AI↗

arXiv2021

Prescriptive Process Monitoring for Cost-Aware Cycle Time Reduction

Reducing cycle time is a recurrent concern in the field of business process management. Depending on the process, various interventions may be triggered to reduce the cycle time of a case, for example, using a faster shipping service in an order-to-delivery process or giving a phone call to a customer to obtain missing information rather than waiting passively. Each of these interventions comes with a cost. This paper tackles the problem of determining if and when to trigger a time-reducing intervention in a way that maximizes the total net gain. The paper proposes a prescriptive process monitoring method that uses orthogonal random forest models to estimate the causal effect of triggering a time-reducing intervention for each ongoing case of a process. Based on this causal effect estimate, the method triggers interventions according to a user-defined policy. The method is evaluated on two real-life logs.

cs.LG↗

arXiv2021

Discovering executable routine specifications from user interaction logs

Robotic Process Automation (RPA) is a technology to automate routine work such as copying data across applications or filling in document templates using data from multiple applications. RPA tools allow organizations to automate a wide range of routines. However, identifying and scoping routines that can be automated using RPA tools is time consuming. Manual identification of candidate routines via interviews, walk-throughs, or job shadowing allow analysts to identify the most visible routines, but these methods are not suitable when it comes to identifying the long tail of routines in an organization. This article proposes an approach to discover automatable routines from logs of user interactions with IT systems and to synthesize executable specifications for such routines. The approach starts by discovering frequent routines at a control-flow level (candidate routines). It then determines which of these candidate routines are automatable and it synthetizes an executable specification for each such routine. Finally, it identifies semantically equivalent routines so as to produce a set of non-redundant automatable routines. The article reports on an evaluation of the approach using a combination of synthetic and real-life logs. The evaluation results show that the approach can discover automatable routines that are known to be present in a UI log, and that it identifies automatable routines that users recognize as such in real-life logs.

cs.SE↗

arXiv2021

Automated Discovery of Process Models with True Concurrency and Inclusive Choices

Enterprise information systems allow companies to maintain detailed records of their business process executions. These records can be extracted in the form of event logs, which capture the execution of activities across multiple instances of a business process. Event logs may be used to analyze business processes at a fine level of detail using process mining techniques. Among other things, process mining techniques allow us to discover a process model from an event log -- an operation known as automated process discovery. Despite a rich body of research in the field, existing automated process discovery techniques do not fully capture the concurrency inherent in a business process. Specifically, the bulk of these techniques treat two activities A and B as concurrent if sometimes A completes before B and other times B completes before A. Typically though, activities in a business process are executed in a true concurrency setting, meaning that two or more activity executions overlap temporally. This paper addresses this gap by presenting a refined version of an automated process discovery technique, namely Split Miner, that discovers true concurrency relations from event logs containing start and end timestamps for each activity. The proposed technique is also able to differentiate between exclusive and inclusive choices. We evaluate the proposed technique relative to existing baselines using 11 real-life logs drawn from different industries.

cs.SE↗

arXiv2021

A Deep Adversarial Model for Suffix and Remaining Time Prediction of Event Sequences

Event suffix and remaining time prediction are sequence to sequence learning tasks. They have wide applications in different areas such as economics, digital health, business process management and IT infrastructure monitoring. Timestamped event sequences contain ordered events which carry at least two attributes: the event's label and its timestamp. Suffix and remaining time prediction are about obtaining the most likely continuation of event labels and the remaining time until the sequence finishes, respectively. Recent deep learning-based works for such predictions are prone to potentially large prediction errors because of closed-loop training (i.e., the next event is conditioned on the ground truth of previous events) and open-loop inference (i.e., the next event is conditioned on previously predicted events). In this work, we propose an encoder-decoder architecture for open-loop training to advance the suffix and remaining time prediction of event sequences. To capture the joint temporal dynamics of events, we harness the power of adversarial learning techniques to boost prediction performance. We consider four real-life datasets and three baselines in our experiments. The results show improvements up to four times compared to the state of the art in suffix and remaining time prediction of event sequences, specifically in the realm of business process executions. We also show that the obtained improvements of adversarial training are superior compared to standard training under the same experimental setup.

cs.LG↗

arXiv2020

Encoder-Decoder Generative Adversarial Nets for Suffix Generation and Remaining Time Prediction of Business Process Models

This paper proposes an encoder-decoder architecture grounded on Generative Adversarial Networks (GANs), that generates a sequence of activities and their timestamps in an end-to-end way. GANs work well with differentiable data such as images. However, a suffix is a sequence of categorical items. To this end, we use the Gumbel-Softmax distribution to get a differentiable continuous approximation. The training works by putting one neural network against the other in a two-player game (hence the "adversarial" nature), which leads to generating suffixes close to the ground truth. From the experimental evaluation it emerges that the approach is superior to the baselines in terms of the accuracy of the predicted suffixes and corresponding remaining times, despite using a naive feature encoding and only engineering features based on control flow and events completion time.

cs.LG↗

arXiv2020

Process Mining Meets Causal Machine Learning: Discovering Causal Rules from Event Logs

This paper proposes an approach to analyze an event log of a business process in order to generate case-level recommendations of treatments that maximize the probability of a given outcome. Users classify the attributes in the event log into controllable and non-controllable, where the former correspond to attributes that can be altered during an execution of the process (the possible treatments). We use an action rule mining technique to identify treatments that co-occur with the outcome under some conditions. Since action rules are generated based on correlation rather than causation, we then use a causal machine learning technique, specifically uplift trees, to discover subgroups of cases for which a treatment has a high causal effect on the outcome after adjusting for confounding variables. We test the relevance of this approach using an event log of a loan application process and compare our findings with recommendations manually produced by process mining experts.

cs.LG↗

arXiv2020

Detecting sudden and gradual drifts in business processes from execution traces

Business processes are prone to unexpected changes, as process workers may suddenly or gradually start executing a process differently in order to adjust to changes in workload, season, or other external factors. Early detection of business process changes enables managers to identify and act upon changes that may otherwise affect process performance. Business process drift detection refers to a family of methods to detect changes in a business process by analyzing event logs extracted from the systems that support the execution of the process. Existing methods for business process drift detection are based on an explorative analysis of a potentially large feature space and in some cases they require users to manually identify specific features that characterize the drift. Depending on the explored feature space, these methods miss various types of changes. Moreover, they are either designed to detect sudden drifts or gradual drifts but not both. This paper proposes an automated and statistically grounded method for detecting sudden and gradual business process drifts under a unified framework. An empirical evaluation shows that the method detects typical change patterns with significantly higher accuracy and lower detection delay than existing methods, while accurately distinguishing between sudden and gradual drifts.

cs.AI↗

arXiv2020

Business Process Variant Analysis based on Mutual Fingerprints of Event Logs

Comparing business process variants using event logs is a common use case in process mining. Existing techniques for process variant analysis detect statistically-significant differences between variants at the level of individual entities (such as process activities) and their relationships (e.g. directly-follows relations between activities). This may lead to a proliferation of differences due to the low level of granularity in which such differences are captured. This paper presents a novel approach to detect statistically-significant differences between variants at the level of entire process traces (i.e. sequences of directly-follows relations). The cornerstone of this approach is a technique to learn a directly follows graph called mutual fingerprint from the event logs of the two variants. A mutual fingerprint is a lossless encoding of a set of traces and their duration using discrete wavelet transformation. This structure facilitates the understanding of statistical differences along the control-flow and performance dimensions. The approach has been evaluated using real-life event logs against two baselines. The results show that at a trace level, the baselines cannot always reveal the differences discovered by our approach, or can detect spurious differences.

cs.LG↗

arXiv2020

Predictive Business Process Monitoring via Generative Adversarial Nets: The Case of Next Event Prediction

Predictive process monitoring aims to predict future characteristics of an ongoing process case, such as case outcome or remaining timestamp. Recently, several predictive process monitoring methods based on deep learning such as Long Short-Term Memory or Convolutional Neural Network have been proposed to address the problem of next event prediction. However, due to insufficient training data or sub-optimal network configuration and architecture, these approaches do not generalize well the problem at hand. This paper proposes a novel adversarial training framework to address this shortcoming, based on an adaptation of Generative Adversarial Networks (GANs) to the realm of sequential temporal data. The training works by putting one neural network against the other in a two-player game (hence the adversarial nature) which leads to predictions that are indistinguishable from the ground truth. We formally show that the worst-case accuracy of the proposed approach is at least equal to the accuracy achieved in non-adversarial settings. From the experimental evaluation it emerges that the approach systematically outperforms all baselines both in terms of accuracy and earliness of the prediction, despite using a simple network architecture and a naive feature encoding. Moreover, the approach is more robust, as its accuracy is not affected by fluctuations over the case length.

cs.LG↗

arXiv2020

Scalable Alignment of Process Models and Event Logs: An Approach Based on Automata and S-Components

Given a model of the expected behavior of a business process and an event log recording its observed behavior, the problem of business process conformance checking is that of identifying and describing the differences between the model and the log. A desirable feature of a conformance checking technique is to identify a minimal yet complete set of differences. Existing conformance checking techniques that fulfil this property exhibit limited scalability when confronted to large and complex models and logs. This paper presents two complementary techniques to address these shortcomings. The first technique transforms the model and log into two automata. These automata are compared using an error-correcting synchronized product, computed via an A* that guarantees the resulting automaton captures all differences with a minimal amount of error corrections. The synchronized product is used to extract minimal-length alignments between each trace of the log and the closest corresponding trace of the model. A limitation of the first technique is that as the level of concurrency in the model increases, the size of the automaton of the model grows exponentially, thus hampering scalability. To address this limitation, the paper proposes a second technique wherein the process model is first decomposed into a set of automata, known as S-components, such that the product of these automata is equal to the automaton of the whole process model. An error-correcting product is computed for each S-component separately and the resulting automata are recomposed into a single product automaton capturing all differences without minimality guarantees. An empirical evaluation shows that the proposed techniques outperform state-of-the-art baselines in terms of computational efficiency. Moreover, the decomposition-based technique is optimal for the vast majority of datasets and quasi-optimal for the remaining ones.

cs.SE↗