Virtual Co-presenter: Connecting Deaf and Hard-of-hearing Livestreamers and Hearing audience in E-commerce Livestreaming
Deaf and Hard-of-Hearing (DHH) individuals are increasingly participating as livestreamers in China's e-commerce livestreaming industry but face obstacles that limit the scope and diversity of their audience. Our paper examines these challenges and explores a potential solution for connecting the hearing audience to sign language (SL) livestreaming teams with DHH members in e-commerce livestreaming. We interviewed four SL livestreaming team members and 15 hearing audience members to identify information and emotional communication challenges that discourage the hearing audience from continuing to watch SL livestreaming. Based on these findings, we developed a virtual co-presenter demo, which targets SL livestreaming teams with DHH members as users, through a design workshop with six designers, incorporating voice broadcasting with animations. Follow-up evaluations with previous participants provided positive feedback on the virtual co-presenter's potential to address these challenges. We summarize design suggestions on its functionality and interaction design for further refinement to assist SL livestreaming teams with DHH members in reaching a broader hearing audience.