arXiv subjects

Mengze Hong

Publications and source records attributed to Mengze Hong.

At least 19 recordsLinked to original sources

arXiv2026

UXBench: Benchmarking User Experience in AI Assistants

As AI assistants serve millions of users daily, evaluating user experience (UX) beyond general model capability has become increasingly important. We present UXBench, the first user-centric benchmark grounded in real user feedback signals for evaluating preference alignment and dialogue generation. The benchmark consists of three interconnected tasks, UX Judge, UX Eval, and UX Recovery, with 7,400 test instances extracted from over 70K interaction logs of a mainstream Chinese AI assistant. The dataset closely reflects real user distributions, covering 8 scenarios, 83 domains, and diverse failure patterns that pose severe challenges. Extensive experiments on 26 frontier language models provide novel insights into how well models perceive user experience and how improvements in model capability contribute to better dialogue engagement. Through comprehensive analysis of model behavior and performance gaps, we show that user feedback prediction is a learnable capability, where a reward model trained from in-the-wild feedback signals can achieve well-calibrated accuracy. We further document the systematic biases of LLM-as-a-judge evaluation protocols and compare typical response strategies that directly affect user experience. UXBench establishes a new evaluation landscape and calls for greater attention to tailored UX optimization, contributing to a user-centric scaling law that shapes the success of AI assistants.

cs.CL↗

arXiv2026

Federated Heterogeneous Language Model Optimization for Hybrid Automatic Speech Recognition

Training automatic speech recognition (ASR) models increasingly relies on decentralized federated learning to ensure data privacy and accessibility, producing multiple local models that require effective merging. In hybrid ASR systems, while acoustic models can be merged using established methods, the language model (LM) for rescoring the N-best speech recognition list faces challenges due to the heterogeneity of non-neural n-gram models and neural network models. This paper proposes a heterogeneous LM optimization task and introduces a match-and-merge paradigm with two algorithms: the Genetic Match-and-Merge Algorithm (GMMA), using genetic operations to evolve and pair LMs, and the Reinforced Match-and-Merge Algorithm (RMMA), leveraging reinforcement learning for efficient convergence. Experiments on seven OpenSLR datasets show RMMA achieves the lowest average Character Error Rate and better generalization than baselines, converging up to seven times faster than GMMA, highlighting the paradigm's potential for scalable, privacy-preserving ASR systems.

cs.CL↗

arXiv2026

CiteLLM: An Agentic Platform for Trustworthy Scientific Reference Discovery

Large language models (LLMs) have created new opportunities to enhance the efficiency of scholarly activities; however, challenges persist in the ethical deployment of AI assistance, including (1) the trustworthiness of AI-generated content, (2) preservation of academic integrity and intellectual property, and (3) protection of information privacy. In this work, we present CiteLLM, a specialized agentic platform designed to enable trustworthy reference discovery for grounding author-drafted claims and statements. The system introduces a novel interaction paradigm by embedding LLM utilities directly within the LaTeX editor environment, ensuring a seamless user experience and no data transmission outside the local system. To guarantee hallucination-free references, we employ dynamic discipline-aware routing to retrieve candidates exclusively from trusted web-based academic repositories, while leveraging LLMs solely for generating context-aware search queries, ranking candidates by relevance, and validating and explaining support through paragraph-level semantic matching and an integrated chatbot. Evaluation results demonstrate the superior performance of the proposed system in returning valid and highly usable references.

cs.CL↗

arXiv2026

Orchestration-Free Customer Service Automation: A Privacy-Preserving and Flowchart-Guided Framework

Customer service automation has seen growing demand within digital transformation. Existing approaches either rely on modular system designs with extensive agent orchestration or employ over-simplified instruction schemas, providing limited guidance and poor generalizability. This paper introduces an orchestration-free framework using Task-Oriented Flowcharts (TOFs) to enable end-to-end automation without manual intervention. We first define the components and evaluation metrics for TOFs, then formalize a cost-efficient flowchart construction algorithm to abstract procedural knowledge from service dialogues. We emphasize local deployment of small language models and propose decentralized distillation with flowcharts to mitigate data scarcity and privacy issues in model training. Extensive experiments validate the effectiveness in various service tasks, with superior quantitative and application performance compared to strong baselines and market products. By releasing a web-based system demonstration with case studies, we aim to promote streamlined creation of future service automation.

cs.CL↗

arXiv2026

Vulnerabilities of Audio-Based Biometric Authentication Systems Against Deepfake Speech Synthesis

As audio deepfakes transition from research artifacts to widely available commercial tools, robust biometric authentication faces pressing security threats in high-stakes industries. This paper presents a systematic empirical evaluation of state-of-the-art speaker authentication systems based on a large-scale speech synthesis dataset, revealing two major security vulnerabilities: 1) modern voice cloning models trained on very small samples can easily bypass commercial speaker verification systems; and 2) anti-spoofing detectors struggle to generalize across different methods of audio synthesis, leading to a significant gap between in-domain performance and real-world robustness. These findings call for a reconsideration of security measures and stress the need for architectural innovations, adaptive defenses, and the transition towards multi-factor authentication.

cs.SD↗

arXiv2026

RAL2M: Retrieval Augmented Learning-To-Match Against Hallucination in Compliance-Guaranteed Service Systems

Hallucination is a major concern in LLM-driven service systems, necessitating explicit knowledge grounding for compliance-guaranteed responses. In this paper, we introduce Retrieval-Augmented Learning-to-Match (RAL2M), a novel framework that eliminates generation hallucination by repositioning LLMs as query-response matching judges within a retrieval-based system, providing a robust alternative to purely generative approaches. To further mitigate judgment hallucination, we propose a query-adaptive latent ensemble strategy that explicitly models heterogeneous model competence and interdependencies among LLMs, deriving a calibrated consensus decision. Extensive experiments on large-scale benchmarks demonstrate that the proposed method effectively leverages the "wisdom of the crowd" and significantly outperforms strong baselines. Finally, we discuss best practices and promising directions for further exploiting latent representations in future work.

cs.CL↗

arXiv2025

Multimodal Peer Review Simulation with Actionable To-Do Recommendations for Community-Aware Manuscript Revisions

While large language models (LLMs) offer promising capabilities for automating academic workflows, existing systems for academic peer review remain constrained by text-only inputs, limited contextual grounding, and a lack of actionable feedback. In this work, we present an interactive web-based system for multimodal, community-aware peer review simulation to enable effective manuscript revisions before paper submission. Our framework integrates textual and visual information through multimodal LLMs, enhances review quality via retrieval-augmented generation (RAG) grounded in web-scale OpenReview data, and converts generated reviews into actionable to-do lists using the proposed Action:Objective[\#] format, providing structured and traceable guidance. The system integrates seamlessly into existing academic writing platforms, providing interactive interfaces for real-time feedback and revision tracking. Experimental results highlight the effectiveness of the proposed system in generating more comprehensive and useful reviews aligned with expert standards, surpassing ablated baselines and advancing transparent, human-centered scholarly assistance.

cs.CL↗

arXiv2025

Contextualized Token Discrimination for Speech Search Query Correction

Query spelling correction is an important function of modern search engines since it effectively helps users express their intentions clearly. With the growing popularity of speech search driven by Automated Speech Recognition (ASR) systems, this paper introduces a novel method named Contextualized Token Discrimination (CTD) to conduct effective speech query correction. In CTD, we first employ BERT to generate token-level contextualized representations and then construct a composition layer to enhance semantic information. Finally, we produce the correct query according to the aggregated token representation, correcting the incorrect tokens by comparing the original token representations and the contextualized representations. Extensive experiments demonstrate the superior performance of our proposed method across all metrics, and we further present a new benchmark dataset with erroneous ASR transcriptions to offer comprehensive evaluations for audio query correction.

cs.SD↗

arXiv2025

Semantic-Augmented Latent Topic Modeling with LLM-in-the-Loop

Latent Dirichlet Allocation (LDA) is a prominent generative probabilistic model used for uncovering abstract topics within document collections. In this paper, we explore the effectiveness of augmenting topic models with Large Language Models (LLMs) through integration into two key phases: Initialization and Post-Correction. Since the LDA is highly dependent on the quality of its initialization, we conduct extensive experiments on the LLM-guided topic clustering for initializing the Gibbs sampling algorithm. Interestingly, the experimental results reveal that while the proposed initialization strategy improves the early iterations of LDA, it has no effect on the convergence and yields the worst performance compared to the baselines. The LLM-enabled post-correction, on the other hand, achieved a promising improvement of 5.86% in the coherence evaluation. These results highlight the practical benefits of the LLM-in-the-loop approach and challenge the belief that LLMs are always the superior text mining alternative.

cs.CL↗

arXiv2025

Technical Report: A Practical Guide to Kaldi ASR Optimization

This technical report introduces innovative optimizations for Kaldi-based Automatic Speech Recognition (ASR) systems, focusing on acoustic model enhancement, hyperparameter tuning, and language model efficiency. We developed a custom Conformer block integrated with a multistream TDNN-F structure, enabling superior feature extraction and temporal modeling. Our approach includes advanced data augmentation techniques and dynamic hyperparameter optimization to boost performance and reduce overfitting. Additionally, we propose robust strategies for language model management, employing Bayesian optimization and $n$-gram pruning to ensure relevance and computational efficiency. These systematic improvements significantly elevate ASR accuracy and robustness, outperforming existing methods and offering a scalable solution for diverse speech recognition scenarios. This report underscores the importance of strategic optimizations in maintaining Kaldi's adaptability and competitiveness in rapidly evolving technological landscapes.

cs.SD↗

arXiv2025

QualBench: Benchmarking Chinese LLMs with Localized Professional Qualifications for Vertical Domain Evaluation

The rapid advancement of Chinese LLMs underscores the need for vertical-domain evaluations to ensure reliable applications. However, existing benchmarks often lack domain coverage and provide limited insights into the Chinese working context. Leveraging qualification exams as a unified framework for expertise evaluation, we introduce QualBench, the first multi-domain Chinese QA benchmark dedicated to localized assessment of Chinese LLMs. The dataset includes over 17,000 questions across six vertical domains, drawn from 24 Chinese qualifications to align with national policies and professional standards. Results reveal an interesting pattern of Chinese LLMs consistently surpassing non-Chinese models, with the Qwen2.5 model outperforming the more advanced GPT-4o, emphasizing the value of localized domain knowledge in meeting qualification requirements. The average accuracy of 53.98% reveals the current gaps in domain coverage within model capabilities. Furthermore, we identify performance degradation caused by LLM crowdsourcing, assess data contamination, and illustrate the effectiveness of prompt engineering and model fine-tuning, suggesting opportunities for future improvements through multi-domain RAG and Federated Learning.

cs.CL↗

arXiv2025

Exploring the Impact of an LLM-Powered Teachable Agent on Learning Gains and Cognitive Load in Music Education

This study examines the impact of an LLM-powered teachable agent, grounded in the Learning by Teaching (LBT) pedagogy, on students' music theory learning and cognitive load. The participants were 28 Chinese university students with prior music instrumental experiences. In an online experiment, they were assigned to either an experimental group, which engaged in music analysis with the teachable agent, or a control group, which conducted self-directed analysis using instructional materials. Findings indicate that students in the experimental group achieved significantly higher post-test scores than those in the control group. Additionally, they reported lower cognitive load, suggesting that the teachable agent effectively reduced the cognitive demands of music analysis tasks. These results highlight the potential of AI-driven scaffolding based on LBT principles to enhance music theory education, supporting teachers in delivering theory-oriented instruction while fostering students' self-directed learning skills.

cs.HC↗

arXiv2024

Dialogue Language Model with Large-Scale Persona Data Engineering

Maintaining persona consistency is paramount in the application of open-domain dialogue systems, as exemplified by models like ChatGPT. Despite significant advancements, the limited scale and diversity of current persona dialogue datasets remain challenges to achieving robust persona-consistent dialogue models. In this study, drawing inspiration from the success of large-scale pre-training, we introduce PPDS, an open-domain persona dialogue system that employs extensive generative pre-training on a persona dialogue dataset to enhance persona consistency. Specifically, we present a persona extraction model designed to autonomously and precisely generate vast persona dialogue datasets. Additionally, we unveil a pioneering persona augmentation technique to address the invalid persona bias inherent in the constructed dataset. Both quantitative and human evaluations consistently highlight the superior response quality and persona consistency of our proposed model, underscoring its effectiveness.

cs.CL↗

arXiv2024

Dial-In LLM: Human-Aligned LLM-in-the-loop Intent Clustering for Customer Service Dialogues

Discovering customer intentions is crucial for automated service agents, yet existing intent clustering methods often fall short due to their reliance on embedding distance metrics and neglect of underlying semantic structures. To address these limitations, we propose an LLM-in-the-loop (LLM-ITL) intent clustering framework, integrating the language understanding capabilities of LLMs into conventional clustering algorithms. Specifically, this paper (1) examines the effectiveness of fine-tuned LLMs in semantic coherence evaluation and intent cluster naming, achieving over 95% accuracy aligned with human judgments; (2) designs an LLM-ITL framework that facilitates the iterative discovery of coherent intent clusters and the optimal number of clusters; and (3) introduces context-aware techniques tailored for customer service dialogue. Since existing English benchmarks lack sufficient semantic diversity and intent coverage, we further present a comprehensive Chinese dialogue intent dataset comprising over 100k real customer service calls with 1,507 human-annotated clusters. The proposed approaches significantly outperform LLM-guided baselines, achieving notable improvements in clustering quality, cost efficiency, and downstream applications. Combined with several best practices, our findings highlight the prominence of LLM-in-the-loop techniques for scalable dialogue data mining.

cs.CL↗

arXiv2024

Augmenting Compliance-Guaranteed Customer Service Chatbots: Context-Aware Knowledge Expansion with Large Language Models

Retrieval-based chatbots leverage human-verified Q\&A knowledge to deliver accurate, verifiable responses, making them ideal for customer-centric applications where compliance with regulatory and operational standards is critical. To effectively handle diverse customer inquiries, augmenting the knowledge base with "similar questions" that retain semantic meaning while incorporating varied expressions is a cost-effective strategy. In this paper, we introduce the Similar Question Generation (SQG) task for LLM training and inference, proposing context-aware approaches to enable comprehensive semantic exploration and enhanced alignment with source question-answer relationships. We formulate optimization techniques for constructing in-context prompts and selecting an optimal subset of similar questions to expand chatbot knowledge under budget constraints. Both quantitative and human evaluations validate the effectiveness of these methods, achieving a 92% user satisfaction rate in a deployed chatbot system, reflecting an 18% improvement over the unaugmented baseline. These findings highlight the practical benefits of SQG and emphasize the potential of LLMs, not as direct chatbot interfaces, but in supporting non-generative systems for hallucination-free, compliance-guaranteed applications.

cs.CL↗

arXiv2024

Neural-Bayesian Program Learning for Few-shot Dialogue Intent Parsing

With the growing importance of customer service in contemporary business, recognizing the intents behind service dialogues has become essential for the strategic success of enterprises. However, the nature of dialogue data varies significantly across different scenarios, and implementing an intent parser for a specific domain often involves tedious feature engineering and a heavy workload of data labeling. In this paper, we propose a novel Neural-Bayesian Program Learning model named Dialogue-Intent Parser (DI-Parser), which specializes in intent parsing under data-hungry settings and offers promising performance improvements. DI-Parser effectively utilizes data from multiple sources in a "Learning to Learn" manner and harnesses the "wisdom of the crowd" through few-shot learning capabilities on human-annotated datasets. Experimental results demonstrate that DI-Parser outperforms state-of-the-art deep learning models and offers practical advantages for industrial-scale applications.

cs.CL↗

arXiv2024

Auto-Demo Prompting: Leveraging Generated Outputs as Demonstrations for Enhanced Batch Prompting

Batch prompting is a common technique in large language models (LLMs) used to process multiple inputs simultaneously, aiming to improve computational efficiency. However, as batch sizes increase, performance degradation often occurs due to the model's difficulty in handling lengthy context inputs. Existing methods that attempt to mitigate these issues rely solely on batch data arrangement and majority voting rather than improving the design of the batch prompt itself. In this paper, we address these limitations by proposing "Auto-Demo Prompting," a novel approach that leverages the question-output pairs from earlier questions within a batch as demonstrations for subsequent answer inference. We provide a formal theoretical analysis of how Auto-Demo Prompting functions within the autoregressive generation process of LLMs, illustrating how it utilizes prior outputs to optimize the model's internal representations. Our method effectively bridges the gap between batch prompting and few-shot prompting, enhancing performance with only a slight compromise in token usage. Experimental results across five NLP tasks demonstrate its effectiveness in mitigating performance degradation and occasionally outperforming single prompts. Furthermore, it opens new avenues for applying few-shot learning techniques, such as demonstration selection, within batch prompting, making it a robust solution for real-world applications.

cs.CL↗

arXiv2024

InfantCryNet: A Data-driven Framework for Intelligent Analysis of Infant Cries

Understanding the meaning of infant cries is a significant challenge for young parents in caring for their newborns. The presence of background noise and the lack of labeled data present practical challenges in developing systems that can detect crying and analyze its underlying reasons. In this paper, we present a novel data-driven framework, "InfantCryNet," for accomplishing these tasks. To address the issue of data scarcity, we employ pre-trained audio models to incorporate prior knowledge into our model. We propose the use of statistical pooling and multi-head attention pooling techniques to extract features more effectively. Additionally, knowledge distillation and model quantization are applied to enhance model efficiency and reduce the model size, better supporting industrial deployment in mobile devices. Experiments on real-life datasets demonstrate the superior performance of the proposed framework, outperforming state-of-the-art baselines by 4.4% in classification accuracy. The model compression effectively reduces the model size by 7% without compromising performance and by up to 28% with only an 8% decrease in accuracy, offering practical insights for model selection and system design.

cs.SD↗