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Michael S. Bernstein

Publications and source records attributed to Michael S. Bernstein.

At least 37 records · Page 2Linked to original sources
arXiv2025

Balancing Producer Fairness and Efficiency via Prior-Weighted Rating System Design

Online marketplaces use rating systems to promote the discovery of high-quality products. However, these systems also lead to high variance in producers' economic outcomes: a new producer who sells high-quality items, may unluckily receive a low rating early, severely impacting their future popularity. We investigate the design of rating systems that balance the goals of identifying high-quality products (``efficiency'') and minimizing the variance in outcomes of producers of similar quality (individual ``producer fairness''). We show that there is a trade-off between these two goals: rating systems that promote efficiency are necessarily less individually fair to producers. We introduce prior-weighted rating systems as an approach to managing this trade-off. Informally, the system we propose sets a system-wide prior for the quality of an incoming product; subsequently, the system updates that prior to a posterior for each product's quality based on user-generated ratings over time. We show theoretically that in markets where products accrue reviews at an equal rate, the strength of the rating system's prior determines the operating point on the identified trade-off: the stronger the prior, the more the marketplace discounts early ratings data (increasing individual fairness), but the slower the platform is in learning about true item quality (so efficiency suffers). We further analyze this trade-off in a responsive market where customers make decisions based on historical ratings. Through calibrated simulations in 19 different real-world datasets sourced from large online platforms, we show that the choice of prior strength mediates the same efficiency-consistency trade-off in this setting. Overall, we demonstrate that by tuning the prior as a design choice in a prior-weighted rating system, platforms can be intentional about the balance between efficiency and producer fairness.

stat.AP↗
arXiv2024

More than Marketing? On the Information Value of AI Benchmarks for Practitioners

Public AI benchmark results are widely broadcast by model developers as indicators of model quality within a growing and competitive market. However, these advertised scores do not necessarily reflect the traits of interest to those who will ultimately apply AI models. In this paper, we seek to understand if and how AI benchmarks are used to inform decision-making. Based on the analyses of interviews with 19 individuals who have used, or decided against using, benchmarks in their day-to-day work, we find that across these settings, participants use benchmarks as a signal of relative performance difference between models. However, whether this signal was considered a definitive sign of model superiority, sufficient for downstream decisions, varied. In academia, public benchmarks were generally viewed as suitable measures for capturing research progress. By contrast, in both product and policy, benchmarks -- even those developed internally for specific tasks -- were often found to be inadequate for informing substantive decisions. Of the benchmarks deemed unsatisfactory, respondents reported that their goals were neither well-defined nor reflective of real-world use. Based on the study results, we conclude that effective benchmarks should provide meaningful, real-world evaluations, incorporate domain expertise, and maintain transparency in scope and goals. They must capture diverse, task-relevant capabilities, be challenging enough to avoid quick saturation, and account for trade-offs in model performance rather than relying on a single score. Additionally, proprietary data collection and contamination prevention are critical for producing reliable and actionable results. By adhering to these criteria, benchmarks can move beyond mere marketing tricks into robust evaluative frameworks.

cs.AI↗
arXiv2024

Commit: Online Groups with Participation Commitments

In spite of efforts to increase participation, many online groups struggle to survive past the initial days, as members leave and activity atrophies. We argue that a main assumption of online group design -- that groups ask nothing of their members beyond lurking -- may be preventing many of these groups from sustaining a critical mass of participation. In this paper, we explore an alternative commitment design for online groups, which requires that all members commit at regular intervals to participating, as a condition of remaining in the group. We instantiate this approach in a mobile group chat platform called Commit, and perform a field study comparing commitment against a control condition of social psychological nudges with N=57 participants over three weeks. Commitment doubled the number of contributions versus the control condition, and resulted in 87% (vs. 19%) of participants remaining active by the third week. Participants reported that commitment provided safe cover for them to post even when they were nervous. Through this work, we argue that more effortful, not less effortful, membership may support many online groups.

cs.HC↗
arXiv2024

Clarify: Improving Model Robustness With Natural Language Corrections

The standard way to teach models is by feeding them lots of data. However, this approach often teaches models incorrect ideas because they pick up on misleading signals in the data. To prevent such misconceptions, we must necessarily provide additional information beyond the training data. Prior methods incorporate additional instance-level supervision, such as labels for misleading features or additional labels for debiased data. However, such strategies require a large amount of labeler effort. We hypothesize that people are good at providing textual feedback at the concept level, a capability that existing teaching frameworks do not leverage. We propose Clarify, a novel interface and method for interactively correcting model misconceptions. Through Clarify, users need only provide a short text description of a model's consistent failure patterns. Then, in an entirely automated way, we use such descriptions to improve the training process. Clarify is the first end-to-end system for user model correction. Our user studies show that non-expert users can successfully describe model misconceptions via Clarify, leading to increased worst-case performance in two datasets. We additionally conduct a case study on a large-scale image dataset, ImageNet, using Clarify to find and rectify 31 novel hard subpopulations.

cs.LG↗
arXiv2024

Concept Induction: Analyzing Unstructured Text with High-Level Concepts Using LLooM

Data analysts have long sought to turn unstructured text data into meaningful concepts. Though common, topic modeling and clustering focus on lower-level keywords and require significant interpretative work. We introduce concept induction, a computational process that instead produces high-level concepts, defined by explicit inclusion criteria, from unstructured text. For a dataset of toxic online comments, where a state-of-the-art BERTopic model outputs "women, power, female," concept induction produces high-level concepts such as "Criticism of traditional gender roles" and "Dismissal of women's concerns." We present LLooM, a concept induction algorithm that leverages large language models to iteratively synthesize sampled text and propose human-interpretable concepts of increasing generality. We then instantiate LLooM in a mixed-initiative text analysis tool, enabling analysts to shift their attention from interpreting topics to engaging in theory-driven analysis. Through technical evaluations and four analysis scenarios ranging from literature review to content moderation, we find that LLooM's concepts improve upon the prior art of topic models in terms of quality and data coverage. In expert case studies, LLooM helped researchers to uncover new insights even from familiar datasets, for example by suggesting a previously unnoticed concept of attacks on out-party stances in a political social media dataset.

cs.HC↗
arXiv2024

Social Skill Training with Large Language Models

People rely on social skills like conflict resolution to communicate effectively and to thrive in both work and personal life. However, practice environments for social skills are typically out of reach for most people. How can we make social skill training more available, accessible, and inviting? Drawing upon interdisciplinary research from communication and psychology, this perspective paper identifies social skill barriers to enter specialized fields. Then we present a solution that leverages large language models for social skill training via a generic framework. Our AI Partner, AI Mentor framework merges experiential learning with realistic practice and tailored feedback. This work ultimately calls for cross-disciplinary innovation to address the broader implications for workforce development and social equality.

cs.CL↗
arXiv2024

Form-From: A Design Space of Social Media Systems

Social media systems are as varied as they are pervasive. They have been almost universally adopted for a broad range of purposes including work, entertainment, activism, and decision making. As a result, they have also diversified, with many distinct designs differing in content type, organization, delivery mechanism, access control, and many other dimensions. In this work, we aim to characterize and then distill a concise design space of social media systems that can help us understand similarities and differences, recognize potential consequences of design choices, and identify spaces for innovation. Our model, which we call Form-From, characterizes social media based on (1) the form of the content, either threaded or flat, and (2) from where or from whom one might receive content, ranging from spaces to networks to the commons. We derive Form-From inductively from a larger set of 62 dimensions organized into 10 categories. To demonstrate the utility of our model, we trace the history of social media systems as they traverse the Form-From space over time, and we identify common design patterns within cells of the model.

cs.HC↗
arXiv2024

Rehearsal: Simulating Conflict to Teach Conflict Resolution

Interpersonal conflict is an uncomfortable but unavoidable fact of life. Navigating conflict successfully is a skill -- one that can be learned through deliberate practice -- but few have access to effective training or feedback. To expand this access, we introduce Rehearsal, a system that allows users to rehearse conflicts with a believable simulated interlocutor, explore counterfactual "what if?" scenarios to identify alternative conversational paths, and learn through feedback on how and when to apply specific conflict strategies. Users can utilize Rehearsal to practice handling a variety of predefined conflict scenarios, from office disputes to relationship issues, or they can choose to create their own setting. To enable Rehearsal, we develop IRP prompting, a method of conditioning output of a large language model on the influential Interest-Rights-Power (IRP) theory from conflict resolution. Rehearsal uses IRP to generate utterances grounded in conflict resolution theory, guiding users towards counterfactual conflict resolution strategies that help de-escalate difficult conversations. In a between-subjects evaluation, 40 participants engaged in an actual conflict with a confederate after training. Compared to a control group with lecture material covering the same IRP theory, participants with simulated training from Rehearsal significantly improved their performance in the unaided conflict: they reduced their use of escalating competitive strategies by an average of 67%, while doubling their use of cooperative strategies. Overall, Rehearsal highlights the potential effectiveness of language models as tools for learning and practicing interpersonal skills.

cs.HC↗
arXiv2024

Embedding Democratic Values into Social Media AIs via Societal Objective Functions

Can we design artificial intelligence (AI) systems that rank our social media feeds to consider democratic values such as mitigating partisan animosity as part of their objective functions? We introduce a method for translating established, vetted social scientific constructs into AI objective functions, which we term societal objective functions, and demonstrate the method with application to the political science construct of anti-democratic attitudes. Traditionally, we have lacked observable outcomes to use to train such models, however, the social sciences have developed survey instruments and qualitative codebooks for these constructs, and their precision facilitates translation into detailed prompts for large language models. We apply this method to create a democratic attitude model that estimates the extent to which a social media post promotes anti-democratic attitudes, and test this democratic attitude model across three studies. In Study 1, we first test the attitudinal and behavioral effectiveness of the intervention among US partisans (N=1,380) by manually annotating (alpha=.895) social media posts with anti-democratic attitude scores and testing several feed ranking conditions based on these scores. Removal (d=.20) and downranking feeds (d=.25) reduced participants' partisan animosity without compromising their experience and engagement. In Study 2, we scale up the manual labels by creating the democratic attitude model, finding strong agreement with manual labels (rho=.75). Finally, in Study 3, we replicate Study 1 using the democratic attitude model instead of manual labels to test its attitudinal and behavioral impact (N=558), and again find that the feed downranking using the societal objective function reduced partisan animosity (d=.25). This method presents a novel strategy to draw on social science theory and methods to mitigate societal harms in social media AIs.

cs.HC↗
arXiv2023

Cura: Curation at Social Media Scale

How can online communities execute a focused vision for their space? Curation offers one approach, where community leaders manually select content to share with the community. Curation enables leaders to shape a space that matches their taste, norms, and values, but the practice is often intractable at social media scale: curators cannot realistically sift through hundreds or thousands of submissions daily. In this paper, we contribute algorithmic and interface foundations enabling curation at scale, and manifest these foundations in a system called Cura. Our approach draws on the observation that, while curators' attention is limited, other community members' upvotes are plentiful and informative of curators' likely opinions. We thus contribute a transformer-based curation model that predicts whether each curator will upvote a post based on previous community upvotes. Cura applies this curation model to create a feed of content that it predicts the curator would want in the community. Evaluations demonstrate that the curation model accurately estimates opinions of diverse curators, that changing curators for a community results in clearly recognizable shifts in the community's content, and that, consequently, curation can reduce anti-social behavior by half without extra moderation effort. By sampling different types of curators, Cura lowers the threshold to genres of curated social media ranging from editorial groups to stakeholder roundtables to democracies.

cs.HC↗
arXiv2023

Generative Agents: Interactive Simulacra of Human Behavior

Believable proxies of human behavior can empower interactive applications ranging from immersive environments to rehearsal spaces for interpersonal communication to prototyping tools. In this paper, we introduce generative agents--computational software agents that simulate believable human behavior. Generative agents wake up, cook breakfast, and head to work; artists paint, while authors write; they form opinions, notice each other, and initiate conversations; they remember and reflect on days past as they plan the next day. To enable generative agents, we describe an architecture that extends a large language model to store a complete record of the agent's experiences using natural language, synthesize those memories over time into higher-level reflections, and retrieve them dynamically to plan behavior. We instantiate generative agents to populate an interactive sandbox environment inspired by The Sims, where end users can interact with a small town of twenty five agents using natural language. In an evaluation, these generative agents produce believable individual and emergent social behaviors: for example, starting with only a single user-specified notion that one agent wants to throw a Valentine's Day party, the agents autonomously spread invitations to the party over the next two days, make new acquaintances, ask each other out on dates to the party, and coordinate to show up for the party together at the right time. We demonstrate through ablation that the components of our agent architecture--observation, planning, and reflection--each contribute critically to the believability of agent behavior. By fusing large language models with computational, interactive agents, this work introduces architectural and interaction patterns for enabling believable simulations of human behavior.

cs.HC↗
arXiv2023

Model Sketching: Centering Concepts in Early-Stage Machine Learning Model Design

Machine learning practitioners often end up tunneling on low-level technical details like model architectures and performance metrics. Could early model development instead focus on high-level questions of which factors a model ought to pay attention to? Inspired by the practice of sketching in design, which distills ideas to their minimal representation, we introduce model sketching: a technical framework for iteratively and rapidly authoring functional approximations of a machine learning model's decision-making logic. Model sketching refocuses practitioner attention on composing high-level, human-understandable concepts that the model is expected to reason over (e.g., profanity, racism, or sarcasm in a content moderation task) using zero-shot concept instantiation. In an evaluation with 17 ML practitioners, model sketching reframed thinking from implementation to higher-level exploration, prompted iteration on a broader range of model designs, and helped identify gaps in the problem formulation$\unicode{x2014}$all in a fraction of the time ordinarily required to build a model.

cs.HC↗
arXiv2023

Breaking Out of the Ivory Tower: A Large-scale Analysis of Patent Citations to HCI Research

What is the impact of human-computer interaction research on industry? While it is impossible to track all research impact pathways, the growing literature on translational research impact measurement offers patent citations as one measure of how industry recognizes and draws on research in its inventions. In this paper, we perform a large-scale measurement study primarily of 70,000 patent citations to premier HCI research venues, tracing how HCI research are cited in United States patents over the last 30 years. We observe that 20.1% of papers from these venues, including 60--80% of papers at UIST and 13% of papers in a broader dataset of SIGCHI-sponsored venues overall, are cited by patents -- far greater than premier venues in science overall (9.7%) and NLP (11%). However, the time lag between a patent and its paper citations is long (10.5 years) and getting longer, suggesting that HCI research and practice may not be efficiently connected.

cs.HC↗
arXiv2022

Comparing the Perceived Legitimacy of Content Moderation Processes: Contractors, Algorithms, Expert Panels, and Digital Juries

While research continues to investigate and improve the accuracy, fairness, and normative appropriateness of content moderation processes on large social media platforms, even the best process cannot be effective if users reject its authority as illegitimate. We present a survey experiment comparing the perceived institutional legitimacy of four popular content moderation processes. We conducted a within-subjects experiment in which we showed US Facebook users moderation decisions and randomized the description of whether those decisions were made by paid contractors, algorithms, expert panels, or juries of users. Prior work suggests that juries will have the highest perceived legitimacy due to the benefits of judicial independence and democratic representation. However, expert panels had greater perceived legitimacy than algorithms or juries. Moreover, outcome alignment - agreement with the decision - played a larger role than process in determining perceived legitimacy. These results suggest benefits to incorporating expert oversight in content moderation and underscore that any process will face legitimacy challenges derived from disagreement about outcomes.

cs.HC↗
arXiv2022

Measuring the Prevalence of Anti-Social Behavior in Online Communities

With increasing attention to online anti-social behaviors such as personal attacks and bigotry, it is critical to have an accurate accounting of how widespread anti-social behaviors are. In this paper, we empirically measure the prevalence of anti-social behavior in one of the world's most popular online community platforms. We operationalize this goal as measuring the proportion of unmoderated comments in the 97 most popular communities on Reddit that violate eight widely accepted platform norms. To achieve this goal, we contribute a human-AI pipeline for identifying these violations and a bootstrap sampling method to quantify measurement uncertainty. We find that 6.25% (95% Confidence Interval [5.36%, 7.13%]) of all comments in 2016, and 4.28% (95% CI [2.50%, 6.26%]) in 2020-2021, are violations of these norms. Most anti-social behaviors remain unmoderated: moderators only removed one in twenty violating comments in 2016, and one in ten violating comments in 2020. Personal attacks were the most prevalent category of norm violation; pornography and bigotry were the most likely to be moderated, while politically inflammatory comments and misogyny/vulgarity were the least likely to be moderated. This paper offers a method and set of empirical results for tracking these phenomena as both the social practices (e.g., moderation) and technical practices (e.g., design) evolve.

cs.HC↗
arXiv2022

Social Simulacra: Creating Populated Prototypes for Social Computing Systems

Social computing prototypes probe the social behaviors that may arise in an envisioned system design. This prototyping practice is currently limited to recruiting small groups of people. Unfortunately, many challenges do not arise until a system is populated at a larger scale. Can a designer understand how a social system might behave when populated, and make adjustments to the design before the system falls prey to such challenges? We introduce social simulacra, a prototyping technique that generates a breadth of realistic social interactions that may emerge when a social computing system is populated. Social simulacra take as input the designer's description of a community's design -- goal, rules, and member personas -- and produce as output an instance of that design with simulated behavior, including posts, replies, and anti-social behaviors. We demonstrate that social simulacra shift the behaviors that they generate appropriately in response to design changes, and that they enable exploration of "what if?" scenarios where community members or moderators intervene. To power social simulacra, we contribute techniques for prompting a large language model to generate thousands of distinct community members and their social interactions with each other; these techniques are enabled by the observation that large language models' training data already includes a wide variety of positive and negative behavior on social media platforms. In evaluations, we show that participants are often unable to distinguish social simulacra from actual community behavior and that social computing designers successfully refine their social computing designs when using social simulacra.

cs.HC↗
arXiv2022

On the Opportunities and Risks of Foundation Models

AI is undergoing a paradigm shift with the rise of models (e.g., BERT, DALL-E, GPT-3) that are trained on broad data at scale and are adaptable to a wide range of downstream tasks. We call these models foundation models to underscore their critically central yet incomplete character. This report provides a thorough account of the opportunities and risks of foundation models, ranging from their capabilities (e.g., language, vision, robotics, reasoning, human interaction) and technical principles(e.g., model architectures, training procedures, data, systems, security, evaluation, theory) to their applications (e.g., law, healthcare, education) and societal impact (e.g., inequity, misuse, economic and environmental impact, legal and ethical considerations). Though foundation models are based on standard deep learning and transfer learning, their scale results in new emergent capabilities,and their effectiveness across so many tasks incentivizes homogenization. Homogenization provides powerful leverage but demands caution, as the defects of the foundation model are inherited by all the adapted models downstream. Despite the impending widespread deployment of foundation models, we currently lack a clear understanding of how they work, when they fail, and what they are even capable of due to their emergent properties. To tackle these questions, we believe much of the critical research on foundation models will require deep interdisciplinary collaboration commensurate with their fundamentally sociotechnical nature.

cs.LG↗