arXiv subjects

Mingming Fan

Publications and source records attributed to Mingming Fan.

At least 55 records · Page 3Linked to original sources

arXiv2024

FetchAid: Making Parcel Lockers More Accessible to Blind and Low Vision People With Deep-learning Enhanced Touchscreen Guidance, Error-Recovery Mechanism, and AR-based Search Support

Parcel lockers have become an increasingly prevalent last-mile delivery method. Yet, a recent study revealed its accessibility challenges to blind and low-vision people (BLV). Informed by the study, we designed FetchAid, a standalone intelligent mobile app assisting BLV in using a parcel locker in real-time by integrating computer vision and augmented reality (AR) technologies. FetchAid first uses a deep network to detect the user's fingertip and relevant buttons on the touch screen of the parcel locker to guide the user to reveal and scan the QR code to open the target compartment door and then guide the user to reach the door safely with AR-based context-aware audio feedback. Moreover, FetchAid provides an error-recovery mechanism and real-time feedback to keep the user on track. We show that FetchAid substantially improved task accomplishment and efficiency, and reduced frustration and overall effort in a study with 12 BLV participants, regardless of their vision conditions and previous experience.

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arXiv2024

Exploring the Opportunity of Augmented Reality (AR) in Supporting Older Adults Explore and Learn Smartphone Applications

The global aging trend compels older adults to navigate the evolving digital landscape, presenting a substantial challenge in mastering smartphone applications. While Augmented Reality (AR) holds promise for enhancing learning and user experience, its role in aiding older adults' smartphone app exploration remains insufficiently explored. Therefore, we conducted a two-phase study: (1) a workshop with 18 older adults to identify app exploration challenges and potential AR interventions, and (2) tech-probe participatory design sessions with 15 participants to co-create AR support tools. Our research highlights AR's effectiveness in reducing physical and cognitive strain among older adults during app exploration, especially during multi-app usage and the trial-and-error learning process. We also examined their interactional experiences with AR, yielding design considerations on tailoring AR tools for smartphone app exploration. Ultimately, our study unveils the prospective landscape of AR in supporting the older demographic, both presently and in future scenarios.

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arXiv2023

OperARtistry: An AR-based Interactive Application to Assist the Learning of Chinese Traditional Opera (Xiqu) Makeup

Chinese Traditional Opera (Xiqu) is an important type of intangible cultural heritage and one key characteristic of Xiqu is its visual effects on face achieved via makeup. However, Xiqu makeup process, especially the eye-area makeup process, is complex and time-consuming, which poses a learning challenge for potential younger inheritors. We introduce OperARtistry, an interactive application based on Augmented Reality (AR) that offers in-situ Xiqu makeup guidance for beginners. Our application provides a step-by-step guide for Xiqu eye-area makeup, incorporating AR effects at each stage. Furthermore, we conducted an initial user study (n=6) to compare our approach with existing video-based tutorials to assess the effectiveness and usefulness of our approach. Our findings show that OperARtisty helped participants achieve high-quality eye-area makeup effects with less learning time.

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arXiv2023

uxSense: Supporting User Experience Analysis with Visualization and Computer Vision

Analyzing user behavior from usability evaluation can be a challenging and time-consuming task, especially as the number of participants and the scale and complexity of the evaluation grows. We propose uxSense, a visual analytics system using machine learning methods to extract user behavior from audio and video recordings as parallel time-stamped data streams. Our implementation draws on pattern recognition, computer vision, natural language processing, and machine learning to extract user sentiment, actions, posture, spoken words, and other features from such recordings. These streams are visualized as parallel timelines in a web-based front-end, enabling the researcher to search, filter, and annotate data across time and space. We present the results of a user study involving professional UX researchers evaluating user data using uxSense. In fact, we used uxSense itself to evaluate their sessions.

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arXiv2023

Designing Loving-Kindness Meditation in Virtual Reality for Long-Distance Romantic Relationships

Loving-kindness meditation (LKM) is used in clinical psychology for couples' relationship therapy, but physical isolation can make the relationship more strained and inaccessible to LKM. Virtual reality (VR) can provide immersive LKM activities for long-distance couples. However, no suitable commercial VR applications for couples exist to engage in LKM activities of long-distance. This paper organized a series of workshops with couples to build a prototype of a couple-preferred LKM app. Through analysis of participants' design works and semi-structured interviews, we derived design considerations for such VR apps and created a prototype for couples to experience. We conducted a study with couples to understand their experiences of performing LKM using the VR prototype and a traditional video conferencing tool. Results show that LKM session utilizing both tools has a positive effect on the intimate relationship and the VR prototype is a more preferable tool for long-term use. We believe our experience can inform future researchers.

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arXiv2023

Exploring the Opportunities of AR for Enriching Storytelling with Family Photos between Grandparents and Grandchildren

Storytelling with family photos, as an important mode of reminiscence-based activities, can be instrumental in promoting intergenerational communication between grandparents and grandchildren by strengthening generation bonds and shared family values. Motivated by challenges that existing technology approaches encountered for improving intergenerational storytelling (e.g., the need to hold the tablet, the potential view detachment from the physical world in Virtual Reality (VR)), we sought to find new ways of using Augmented Reality (AR) to support intergenerational storytelling, which offers new capabilities (e.g., 3D models, new interactivity) to enhance the expression for the storyteller. We conducted a two-part exploratory study, where pairs of grandparents and grandchildren 1) participated in an in-person storytelling activity with a semi-structured interview 2) and then a participatory design session with AR technology probes that we designed to inspire their exploration. Our findings revealed insights into the possible ways of intergenerational storytelling, the feasibility and usages of AR in facilitating it, and the key design implications for leveraging AR in intergenerational storytelling.

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arXiv2023

Enabling Voice-Accompanying Hand-to-Face Gesture Recognition with Cross-Device Sensing

Gestures performed accompanying the voice are essential for voice interaction to convey complementary semantics for interaction purposes such as wake-up state and input modality. In this paper, we investigated voice-accompanying hand-to-face (VAHF) gestures for voice interaction. We targeted hand-to-face gestures because such gestures relate closely to speech and yield significant acoustic features (e.g., impeding voice propagation). We conducted a user study to explore the design space of VAHF gestures, where we first gathered candidate gestures and then applied a structural analysis to them in different dimensions (e.g., contact position and type), outputting a total of 8 VAHF gestures with good usability and least confusion. To facilitate VAHF gesture recognition, we proposed a novel cross-device sensing method that leverages heterogeneous channels (vocal, ultrasound, and IMU) of data from commodity devices (earbuds, watches, and rings). Our recognition model achieved an accuracy of 97.3% for recognizing 3 gestures and 91.5% for recognizing 8 gestures, excluding the "empty" gesture, proving the high applicability. Quantitative analysis also sheds light on the recognition capability of each sensor channel and their different combinations. In the end, we illustrated the feasible use cases and their design principles to demonstrate the applicability of our system in various scenarios.

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arXiv2023

Enhancing Older Adults' Gesture Typing Experience Using the T9 Keyboard on Small Touchscreen Devices

Older adults increasingly adopt small-screen devices, but limited motor dexterity hinders their ability to type effectively. While a 9-key (T9) keyboard allocates larger space to each key, it is shared by multiple consecutive letters. Consequently, users must interrupt their gestures when typing consecutive letters, leading to inefficiencies and poor user experience. Thus, we proposed a novel keyboard that leverages the currently unused key 1 to duplicate letters from the previous key, allowing the entry of consecutive letters without interruptions. A user study with 12 older adults showed that it significantly outperformed the T9 with wiggle gesture in typing speed, KSPC, insertion errors, and deletes per word while achieving comparable performance as the conventional T9. Repeating the typing tasks with 12 young adults found that the advantages of the novel T9 were consistent or enhanced. We also provide error analysis and design considerations for improving gesture typing on T9 for older adults.

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arXiv2023

Collaboration with Conversational AI Assistants for UX Evaluation: Questions and How to Ask them (Voice vs. Text)

AI is promising in assisting UX evaluators with analyzing usability tests, but its judgments are typically presented as non-interactive visualizations. Evaluators may have questions about test recordings, but have no way of asking them. Interactive conversational assistants provide a Q&A dynamic that may improve analysis efficiency and evaluator autonomy. To understand the full range of analysis-related questions, we conducted a Wizard-of-Oz design probe study with 20 participants who interacted with simulated AI assistants via text or voice. We found that participants asked for five categories of information: user actions, user mental model, help from the AI assistant, product and task information, and user demographics. Those who used the text assistant asked more questions, but the question lengths were similar. The text assistant was perceived as significantly more efficient, but both were rated equally in satisfaction and trust. We also provide design considerations for future conversational AI assistants for UX evaluation.

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arXiv2023

Sparkling Silence: Practices and Challenges of Livestreaming Among Deaf or Hard of Hearing Streamers

Understanding livestream platforms' accessibility challenges for minority groups, such as people with disabilities, is critical to increasing the diversity and inclusion of those platforms. While prior work investigated the experiences of streamers with vision or motor loss, little is known about the experiences of deaf or hard of hearing (DHH) streamers who must work with livestreaming platforms that heavily depend on audio. We conducted semi-structured interviews with DHH streamers to learn why they livestream, how they navigate livestream platforms and related challenges. Our findings revealed their desire to break the stereotypes towards the DHH groups via livestream and the intense interplay between interaction methods, such as sign language, texts, lip language, background music, and viewer characteristics. Major accessibility challenges include the lack of real-time captioning, the small sign language reading window, and misinterpretation of sign language. We present design considerations for improving the accessibility of the livestream platforms.

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arXiv2023

Bridging the Generational Gap: Exploring How Virtual Reality Supports Remote Communication Between Grandparents and Grandchildren

When living apart, grandparents and grandchildren often use audio-visual communication approaches to stay connected. However, these approaches seldom provide sufficient companionship and intimacy due to a lack of co-presence and spatial interaction, which can be fulfilled by immersive virtual reality (VR). To understand how grandparents and grandchildren might leverage VR to facilitate their remote communication and better inform future design, we conducted a user-centered participatory design study with twelve pairs of grandparents and grandchildren. Results show that VR affords casual and equal communication by reducing the generational gap, and promotes conversation by offering shared activities as bridges for connection. Participants preferred resemblant appearances on avatars for conveying well-being but created ideal selves for gaining playfulness. Based on the results, we contribute eight design implications that inform future VR-based grandparent-grandchild communications.

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arXiv2023

CoPracTter: Toward Integrating Personalized Practice Scenarios, Timely Feedback and Social Support into An Online Support Tool for Coping with Stuttering in China

Stuttering is a speech disorder influencing over 70 million people worldwide, including 13 million in China. It causes low self-esteem among other detrimental effects on people who stutter (PwS). Although prior work has explored approaches to assist PwS, they primarily focused on western contexts. In our formative study, we found unique practices and challenges among Chinese PwS. We then iteratively designed an online tool, CoPracTter, to support Chinese PwS practicing speaking fluency with 1) targeted stress-inducing practice scenarios, 2) real-time speech indicators, and 3) personalized timely feedback from the community. We further conducted a seven-day deployment study (N=11) to understand how participants utilized these key features. To our knowledge, it is the first time such a prototype was designed and tested for a long time with multiple PwS participants online simultaneously. Results indicate that personalized practice with targeted scenarios and timely feedback from a supportive community assisted PwS in speaking fluently, staying positive, and facing similar real-life circumstances.

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arXiv2023

"I am the follower, also the boss": Exploring Different Levels of Autonomy and Machine Forms of Guiding Robots for the Visually Impaired

Guiding robots, in the form of canes or cars, have recently been explored to assist blind and low vision (BLV) people. Such robots can provide full or partial autonomy when guiding. However, the pros and cons of different forms and autonomy for guiding robots remain unknown. We sought to fill this gap. We designed autonomy-switchable guiding robotic cane and car. We conducted a controlled lab-study (N=12) and a field study (N=9) on BLV. Results showed that full autonomy received better walking performance and subjective ratings in the controlled study, whereas participants used more partial autonomy in the natural environment as demanding more control. Besides, the car robot has demonstrated abilities to provide a higher sense of safety and navigation efficiency compared with the cane robot. Our findings offered empirical evidence about how the BLV community perceived different machine forms and autonomy, which can inform the design of assistive robots.

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arXiv2022

Communication in Immersive Social Virtual Reality: A Systematic Review of 10 Years' Studies

As virtual reality (VR) technologies have improved in the past decade, more research has investigated how they could support more effective communication in various contexts to improve collaboration and social connectedness. However, there was no literature to summarize the uniqueness VR provided and put forward guidance for designing social VR applications for better communication. To understand how VR has been designed and used to facilitate communication in different contexts, we conducted a systematic review of the studies investigating communication in social VR in the past ten years by following the PRISMA guidelines. We highlight current practices and challenges and identify research opportunities to improve the design of social VR to better support communication and make social VR more accessible.

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arXiv2022

Understanding Older Adults' Perceptions and Challenges in Using AI-enabled Everyday Technologies

Artificial intelligence (AI)-enabled everyday technologies could help address age-related challenges like physical impairments and cognitive decline. While recent research studied older adults' experiences with specific AI-enabled products (e.g., conversational agents and assistive robots), it remains unknown how older adults perceive and experience current AI-enabled everyday technologies in general, which could impact their adoption of future AI-enabled products. We conducted a survey study (N=41) and semi-structured interviews (N=15) with older adults to understand their experiences and perceptions of AI. We found that older adults were enthusiastic about learning and using AI-enabled products, but they lacked learning avenues. Additionally, they worried when AI-enabled products outwitted their expectations, intruded on their privacy, or impacted their decision-making skills. Therefore, they held mixed views towards AI-enabled products such as AI, an aid, or an adversary. We conclude with design recommendations that make older adults feel inclusive, secure, and in control of their interactions with AI-enabled products.

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arXiv2022

Reducing Stress and Anxiety in the Metaverse: A Systematic Review of Meditation, Mindfulness and Virtual Reality

Meditation, or mindfulness, is widely used to improve mental health. With the emergence of Virtual Reality technology, many studies have provided evidence that meditation with VR can bring health benefits. However, to our knowledge, there are no guidelines and comprehensive reviews in the literature on how to conduct such research in virtual reality. In order to understand the role of VR technology in meditation and future research opportunities, we conducted a systematic literature review in the IEEE and ACM databases. Our process yielded 19 eligible papers and we conducted a structured analysis. We understand the state-of-art of meditation type, design consideration and VR and technology through these papers and conclude research opportunities and challenges for the future.

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arXiv2022

Synapse: Interactive Guidance by Demonstration with Trial-and-Error Support for Older Adults to Use Smartphone Apps

As smartphones are widely adopted, mobile applications (apps) are emerging to provide critical services such as food delivery and telemedicine. While bring convenience to everyday life, this trend may create barriers for older adults who tend to be less tech-savvy than young people. In-person or screen sharing support is helpful but limited by the help-givers' availability. Video tutorials can be useful but require users to switch contexts between watching the tutorial and performing the corresponding actions in the app, which is cumbersome to do on a mobile phone. Although interactive tutorials have been shown to be promising, none was designed for older adults. Furthermore, the trial-and-error approach has been shown to be beneficial for older adults, but they often lack support to use the approach. Inspired by both interactive tutorials and trial-and-error approach, we designed an app-independent mobile service, \textit{Synapse}, for help-givers to create a multimodal interactive tutorial on a smartphone and for help-receivers (e.g., older adults) to receive interactive guidance with trial-and-error support when they work on the same task. We conducted a user study with 18 older adults who were 60 and over. Our quantitative and qualitative results show that Synapse provided better support than the traditional video approach and enabled participants to feel more confident and motivated. Lastly, we present further design considerations to better support older adults with trial-and-error on smartphones.

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arXiv2022

"I Used To Carry A Wallet, Now I Just Need To Carry My Phone": Understanding Current Banking Practices and Challenges Among Older Adults in China

Managing finances is crucial for older adults who are retired and may rely on savings to ensure their life quality. As digital banking platforms (e.g., mobile apps, electronic payment) gradually replace physical ones, it is critical to understand how they adapt to digital banking and the potential frictions they experience. We conducted semi-structured interviews with 16 older adults in China, where the aging population is the largest and digital banking grows fast. We also interviewed bank employees to gain complementary perspectives of these help givers. Our findings show that older adults used both physical and digital platforms as an ecosystem based on perceived pros and cons. Perceived usefulness, self-confidence, and social influence were key motivators for learning digital banking. They experienced app-related (e.g., insufficient error-recovery support) and user-related challenges (e.g., trust, security and privacy concerns, low perceived self-efficacy) and developed coping strategies. We discuss design considerations to improve their banking experiences.

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