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arXiv subjects

Mohammad Nabil Almunawar

Publications and source records attributed to Mohammad Nabil Almunawar.

At least 19 recordsLinked to original sources
arXiv2013

Shifting Role of Customer from Recipient To Partner of Care In Healthcare Organization

Most recent e-health initiatives perceive customers (patients) as recipients of medical care where they do not have a significant role in the process of health decision making. However, the advancement of Web 2.0 offers patients to have a greater role in the decision making process related to their health as they can be empowered with the ability to access and control information that fits with their personalized needs. However, providing patient empowerment in e-health through Web 2.0 is challenging task because the complexity nature of healthcare business processes. Empowerment closely relates to the concept of Customer Relationship Management (CRM) in managing good relationships with the customers. The adoption of Web 2.0 in CRM systems is known as Social CRM or CRM 2.0. Social CRM emerges to accommodate dynamic means of interaction between patients with their healthcare providers. The aim of this paper is to present a model that embeds empowerment of patient through Social CRM intervention that may extend the role of the patient as an individual health actor, a social health agent, and a medical care partner. A survey has been conducted to gain a feedback from customers regarding the proposed model. A prototype derived from the model namely Clinic 2.0 has also been developed. Using the prototype we measure its impact towards customer satisfaction and health literacy. The results show that the system intervention through Clinic 2.0 improves the level of satisfaction and health literacy of participants.

cs.CY↗
arXiv2012

Toward Cloud Computing Evolution

-Information Technology (IT) shaped the success of organizations, giving them a solid foundation that increases both their level of efficiency as well as productivity. The computing industry is witnessing a paradigm shift in the way computing is performed worldwide. There is a growing awareness among consumers and enterprises to access their IT resources extensively through a "utility" model known as "cloud computing." Cloud computing was initially rooted in distributed grid-based computing. It has become a significant technology trend and expect that cloud computing will reshape IT processes and the IT marketplace. With the cloud computing technology, clients use a variety of smart mobile devices to access programs, storage, and application-development platforms over the network and internet, through services offered by cloud computing providers.An innovative new way to boost capacity and add capabilities in computing without spending money on a new infrastructure, training new personnel or licensing software is one of the characteristics of a cloud computing. Demands for fastest access to information is changing and increasing, therefore, the availability of cloud computing has made it easier for organizations to share and store related data and information with their stakeholders.Moreover, cloud computing is the use of internet-based services to support business processes.Our research is to find out what the demand and main emphasized of cloud computing compared with efficiency, trendy and security that leads to improved business processes within corporate as cloud user.

cs.CY↗
arXiv2012

Empowered Customers in E-Health Business Process

E-health innovations support empowered customers. It offers the ability for customers to have greater control and ready access applications of health information, clinical information, and social interaction between interested groups. However, providing empowerment in any state of interaction levels to customers (patients) in a healthcare organization is challenging tasks. Customers are empowered in the sense of controlling the process of interaction between a firm with its customers, and among customers themselves. This paper discusses dimension of customers' empowerment in e-health business process. We propose reference model of Personal Health Cycle (PHC) as a holistic view of healthcare business process. The PHC is used to define and distinct electronic health record (EHR) from electronic medical record (EMR) and customers empowerment.

cs.OH↗
arXiv2012

Building Healthcare - Patient Relationship with CRM 2.0: Lesson Learnt from Prita Mulyasari's Case

Healthcare is implementing CRM as a strategy for managing interactions and communication with patients which involves using Information and Communication Technology (ICT) to organize, automate, and coordinate business processes. CRM with the Web technology provides healthcare the ability to broaden service beyond its usual practices, and thus provides a particular advantageous environment for them that want to use ICT to achieve complex healthcare goal. This paper we will discuss and demonstrate how a new approach in CRM will help the healthcare increasing their customer support, and promoting better health to patient. The patients benefited from the customized personal service so that they have full information access to perform self managed their own health and the healthcare provider will have a loyal and retains the right customer. A conceptual framework of approach will be highlighted. Customer centric paradigm in social network's era and value creation of healthcare's business process will be taken into consideration.

cs.OH↗
arXiv2012

CRM 2.0 within E-Health Systems: Towards Achieving Health Literacy & Customer Satisfaction

Customer Relationship Management (CRM) within healthcare organization can be viewed as a strategy to attract new customers and retaining them throughout their entire lifetime of relationships. At the same time, the advancement of Web technology known as Web 2.0 plays a significant part in the CRM transition which drives social change that impacts all institutions including business and healthcare organizations. This new paradigm has been named as Social CRM or CRM 2.0 because it is based on Web 2.0. We conducted survey to examine the features of CRM 2.0 in healthcare scenario to the customer in Brunei Darussalam. We draw the conclusion that the CRM 2.0 in healthcare technologies has brought a possibility to extend the services of e-health by enabling patients, patient's families, and community at large to participate more actively in the process of health education; it helps improve health literacy through empowerment, social networking process, and online health educator. This paper is based on our works presented at ICID 2011.

cs.OH↗
arXiv2012

Framework of Social Customer Relationship Management in E-Health Services

Healthcare organization is implementing Customer Relationship Management (CRM) as a strategy for managing interactions with patients involving technology to organize, automate, and coordinate business processes. Web-based CRM provides healthcare organization with the ability to broaden service beyond its usual practices in achieving a complex patient care goal, and this paper discusses and demonstrates how a new approach in CRM based on Web 2.0 or Social CRM helps healthcare organizations to improve their customer support, and at the same time avoiding possible conflicts, and promoting better healthcare to patients. A conceptual framework of the new approach will be proposed and highlighted. The framework includes some important features of Social CRM such as customer's empowerment, social interactivity between healthcare organization-patients, and patients-patients. The framework offers new perspective in building relationships between healthcare organizations and customers and among customers in e-health scenario. It is developed based on the latest development of CRM literatures and case studies analysis. In addition, customer service paradigm in social network's era, the important of online health education, and empowerment in healthcare organization will be taken into consideration.

cs.CY↗
arXiv2012

Acquiring IT Solutions through Open Source Software

Open source software is free software that provides user freedom to use, replicate, modify, and distribute for any purpose. The quality of well-known open source software is very high and they are used by big companies such as IBM, Google and Amazon.com. Recently the number of open source software project growing very fast, which indicates that adoption of open source software is growing although still limited. Businesses should consider open source software as alternative solutions to their business problems or opportunities. An example of a very good open source software for office suite is discussed and compared with the well-known proprietary counterpart.

cs.OH↗
arXiv2012

Content Based Multimedia Information Retrieval to Support Digital Libraries

Content-based multimedia information retrieval is an interesting research area since it allows retrieval based on inherent characteristic of multimedia objects. For example retrieval based on visual characteristics such as colour, shapes or textures of objects in images or retrieval based on spatial relationships among objects in the media (images or video clips). This paper reviews some work done in image and video retrieval and then proposes an integrated model that can handle images and video clips uniformly. Using this model retrieval on images or video clips can be done based on the same framework.

cs.IR↗
arXiv2012

Securing Electronic Transactions to Support E-Commerce

Many reports regarding online fraud in varieties media create skepticism for conducting transactions online, especially through an open network such as the Internet, which offers no security whatsoever. Therefore, encryption technology is vitally important to support secure e-commerce on the Internet. Two well-known encryption representing symmetric and asymmetric cryptosystems as well as their applications are discussed in this paper. Encryption is a key technology to secure electronic transactions. However, there are several challenges such as crytoanalysis or code breaker as well as US export restrictions on encryption. The future threat is the development of quantum computers, which makes the existing encryption technology cripple.

cs.CR↗
arXiv2012

Information Security Awareness Within Business Environment: An IT Review

The beauty of Information Technology (IT) is with its multifunction nature; it is a support system, a networking system, a storage system, as well as an information facilitator. Aided with their broad line of services, an IT system aims to support or even drive organizations towards desired paths. Trends of IT and information security awareness (ISA) in society today, particularly within the business environment is quite interesting phenomenon. The overviews of the role of IT in the modern world as well as the perception towards ISA are initially introduced. A series of scope are outlined, and also further examination on matter of IT and ISA in the business environment-emphasis on revolution of business with ISA, security threats such as identity thefts, hacking and web harassment, and the different mode of protections that are applied in different business environments. Unfortunately, the advancement of IT is not followed by the awareness of its security issues properly, especially in the context of the business settings and functions. This research and review is expected to influence the awareness of information security issues in business processes.

cs.OH↗
arXiv2012

Improving Customer Service in Healthcare with CRM 2.0

The Healthcare industry is undergoing a paradigm shift from healthcare institution-centred care to a citizen-centred care that emphasises on continuity of care from prevention to rehabilitation. The recent development of Information and Communication Technology (ICT), especially the Internet and its related technologies has become the main driver of the paradigm shift. Managing relationship with customers (patients) is becoming more important in the new paradigm. The paper discusses Customer Relationship Management (CRM) in healthcare and proposes a Social CRM or CRM 2.0 model to take advantage of the multi-way relationships created by Web 2.0 and its widespread use in improving customer services for mutual benefits between healthcare providers and their customers.

cs.OH↗
arXiv2012

Evaluating CRM Implementation in Healthcare Organization

Recently, many healthcare organizations are adopting CRM as a strategy, which involves using technology to organize, automate, and coordinate business processes, in managing interactions with their patients. CRM with the Web technology provides healthcare providers the ability to broaden their services beyond usual practices, and thus offers suitable environment using latest technology to achieve superb patient care. This paper discusses and demonstrates how a new approach in CRM based on Web 2.0 will help the healthcare providers improving their customer support, avoiding conflict, and promoting better health to patient. With this new approach patients will benefit from the customized personal service with full information access to perform self managed their own health. It also helps healthcare providers retaining the right customer. A conceptual framework of the new approach will be discussed.

cs.SE↗
arXiv2012

E-Health Initiative and Customer's Expectation: Case Brunei

This paper is to determine the dimension of e-health services in Brunei Darussalam (Brunei) from customers' perspective. It is to identify, understand, analyze and evaluate public's expectation on e-health in Brunei. A questionnaire was designed to gather quantitative and qualitative data to survey patients, patient's family, and health practitioners at hospitals, clinics, or home care centers in Brunei starting from February to March, 2011. A 25-item Likert-type survey instrument was specifically developed for this study and administered to a sample of 366 patients. The data were analyzed to provide initial ideas and recommendation to policy makers on how to move forward with the e-health initiative as a mean to improve healthcare services. The survey revealed that there exists a high demand and expectation from people in Brunei to have better healthcare services accessible through an e-health system in order to improve health literacy as well as quality and efficiency of healthcare. Regardless of the limitations of the survey, the general public has responded with a great support for the capabilities of an e-health system listed from the questionnaires. The results of the survey provide a solid foundation for our on going research project to proceed further to develop a model of e-health and subsequently develop a system prototype that incorporate expectations from the people.

cs.OH↗
arXiv2012

Refinement of Strategy and Technology Domains STOPE View on ISO 27001

It is imperative for organizations to us Information Security Management System (ISMS) to effectively manage their information assets. ISMS starts with a set of policies that dictate the usage computer resources. It starts with the "21 essential security controls" of ISO 27001, which give the basic standard requirements of information security management. Our research is concerned with the assessment of the application of these controls to organizations. STOPE (Strategy, Technology Organization, People and Environment) methodologies were used to integrated domains as a framework for this assessment. The controls are mapped on these domains and subsequently refined into "246 simple and easily comprehended elements".

cs.CR↗
arXiv2012

Integrated Solution Modeling Software: A New Paradigm on Information Security Review

Actually Information security becomes a very important part for the organization's intangible assets, so level of confidence and stakeholder trusted are performance indicator as successes organization. Since information security has a very important role in supporting the activities of the organization, we need a standard or benchmark which regulates governance over information security. The main objective of this paper is to implement a novel practical approach framework to the development of information security management system (ISMS) assessment and monitoring software, called by I-SolFramework. System / software is expected to assist stakeholders in assessing the level of their ISO27001 compliance readiness, the software could help stakeholders understood security control or called by compliance parameters, being shorter and more structured. The case study illustrated provided to the reader with a set of guidelines, that aims easy understood and applicable as measuring tools for ISMS standards (ISO27001) compliance.

cs.CR↗
arXiv2012

I-SolFramework: An Integrated Solution Framework Six Layers Assessment on Multimedia Information Security Architecture Policy Compliance

Multimedia Information security becomes a important part for the organization's intangible assets. Level of confidence and stakeholder trusted are performance indicator as successes organization, it is imperative for organizations to use Information Security Management System (ISMS) to effectively manage their multimedia information assets. The main objective of this paper is to Provide a novel practical framework approach to the development of ISMS, Called by the I-SolFramework, implemented in multimedia information security architecture (MISA), it divides a problem into six object domains or six layers, namely organization,stakeholders, tool & technology, policy, knowledge, and culture. In addition, this framework also introduced novelty algorithm and mathematic models as measurement and assessment tools of MISA parameters.

cs.MM↗
arXiv2012

Integrated Solution Modeling Software: A New Paradigm on Information Security Review and Assessment

Actually Information security becomes a very important part for the organization's intangible assets, so level of confidence and stakeholder trusted are performance indicator as successes organization. Since information security has a very important role in supporting the activities of the organization, we need a standard or benchmark which regulates governance over information security. The main objective of this paper is to implement a novel practical approach framework to the development of information security management system (ISMS) assessment and monitoring software, called by I-SolFramework. System / software is expected to assist stakeholders in assessing the level of their ISO27001 compliance readiness, the software could help stakeholders understood security control or called by compliance parameters, being shorter and more structured. The case study illustrated provided to the reader with a set of guidelines, that aims easy understood and applicable as measuring tools for ISMS standards (ISO27001) compliance.

cs.CR↗
arXiv2012

A Novel Method on ISO 27001 Reviews: ISMS Compliance Readiness Level Measurement

Security is a hot issue to be discussed, ranging from business activities, correspondence, banking and financial activities; it requires prudence and high precision. Since information security has a very important role in supporting activities of the organization, we need a standard or benchmark which regulates governance over information security. The main objective of this paper is to implement a novel practical approach framework to the development of information security management system (ISMS) assessment and monitoring software, called by I-SolFramework. System / software is expected to assist stakeholders in assessing the level of their ISO27001 compliance readiness, the software could help stakeholders understood security control or called by compliance parameters, being shorter, more structured, high precision and measured forecasting.

cs.CR↗