arXiv subjects

Moyan Zhou

Publications and source records attributed to Moyan Zhou.

5 recordsLinked to original sources

arXiv2026

Opportunities and Barriers for AI Feedback on Meeting Inclusion in Socioorganizational Teams

Inclusion is important for meeting effectiveness, which is in turn central to organizational functioning. One way of improving inclusion in meetings is through feedback, but social dynamics make giving feedback difficult. We propose that AI agents can facilitate feedback exchange by being psychologically safer recipients, and we test this through a meeting system with an AI agent feedback mediator. When delivering feedback, the agent uses the Induced Hypocrisy Procedure, a social psychological technique that prompts behavior change by highlighting value-behavior inconsistencies. In a within-subjects lab study ($n=28$), the agent made speaking times more balanced and improved meeting quality. However, a field study at a small consulting firm ($n=10$) revealed organizational barriers that led to its use for personal reflection rather than feedback exchange. We contribute a novel sociotechnical system for feedback exchange in groups, and empirical findings demonstrating the importance of considering organizational barriers in designing AI tools for organizations.

cs.HC↗

arXiv2025

LLMs in Wikipedia: Investigating How LLMs Impact Participation in Knowledge Communities

Large language models (LLMs) are reshaping knowledge production as community members increasingly incorporate them into their contribution workflows. However, participating in knowledge communities involves more than just contributing content - it is also a deeply social process. While communities must carefully consider appropriate and responsible LLM integration, the absence of concrete norms has left individual editors to experiment and navigate LLM use on their own. Understanding how LLMs influence community participation is therefore critical in shaping future norms and supporting effective adoption. To address this gap, we investigated Wikipedia, one of the largest knowledge production communities, to understand 1) how LLMs influence the ways editors contribute content, 2) what strategies editors leverage to align LLM outputs with community norms, and 3) how other editors in the community respond to LLM-assisted contributions. Through interviews with 16 Wikipedia editors who had used LLMs for their edits, we found that 1) LLMs affected the content contributions for experienced and new editors differently; 2) aligning LLM outputs with community norms required tacit knowledge that often challenged newcomers; and 3) as a result, other editors responded to LLM-assisted edits differently depending on the editors' expertise level. Based on these findings, we challenge existing models of newcomer involvement and propose design implications for LLMs that support community engagement through scaffolding, teaching, and context awareness.

cs.HC↗

arXiv2025

Observe, Ask, Intervene: Designing AI Agents for More Inclusive Meetings

Video conferencing meetings are more effective when they are inclusive, but inclusion often hinges on meeting leaders' and/or co-facilitators' practices. AI systems can be designed to improve meeting inclusion at scale by moderating negative meeting behaviors and supporting meeting leaders. We explored this design space by conducting $9$ user-centered ideation sessions, instantiating design insights in a prototype ``virtual co-host'' system, and testing the system in a formative exploratory lab study ($n=68$ across $12$ groups, $18$ interviews). We found that ideation session participants wanted AI agents to ask questions before intervening, which we formalized as the ``Observe, Ask, Intervene'' (OAI) framework. Participants who used our prototype preferred OAI over fully autonomous intervention, but rationalized away the virtual co-host's critical feedback. From these findings, we derive guidelines for designing AI agents to influence behavior and mediate group work. We also contribute methodological and design guidelines specific to mitigating inequitable meeting participation.

cs.HC↗

arXiv2023

Interactive Content Diversity and User Exploration in Online Movie Recommenders: A Field Experiment

Recommender systems often struggle to strike a balance between matching users' tastes and providing unexpected recommendations. When recommendations are too narrow and fail to cover the full range of users' preferences, the system is perceived as useless. Conversely, when the system suggests too many items that users don't like, it is considered impersonal or ineffective. To better understand user sentiment about the breadth of recommendations given by a movie recommender, we conducted interviews and surveys and found out that many users considered narrow recommendations to be useful, while a smaller number explicitly wanted greater breadth. Additionally, we designed and ran an online field experiment with a larger user group, evaluating two new interfaces designed to provide users with greater access to broader recommendations. We looked at user preferences and behavior for two groups of users: those with higher initial movie diversity and those with lower diversity. Among our findings, we discovered that different level of exploration control and users' subjective preferences on interfaces are more predictive of their satisfaction with the recommender.

cs.HC↗

arXiv2023

"All of the White People Went First": How Video Conferencing Consolidates Control and Exacerbates Workplace Bias

Workplace bias creates negative psychological outcomes for employees, permeating the larger organization. Workplace meetings are frequent, making them a key context where bias may occur. Video conferencing (VC) is an increasingly common medium for workplace meetings; we therefore investigated how VC tools contribute to increasing or reducing bias in meetings. Through a semi-structured interview study with 22 professionals, we found that VC features push meeting leaders to exercise control over various meeting parameters, giving leaders an outsized role in affecting bias. We demonstrate this with respect to four core VC features -- user tiles, raise hand, text-based chat, and meeting recording -- and recommend employing at least one of two mechanisms for mitigating bias in VC meetings -- 1) transferring control from meeting leaders to technical systems or other attendees and 2) helping meeting leaders better exercise the control they do wield.

cs.HC↗