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Muneera Bano

Publications and source records attributed to Muneera Bano.

At least 19 recordsLinked to original sources

AI Transparency: Governance Compliance or Stakeholder Requirements?

Transparency is increasingly mandated for public-sector AI systems, with organisations required to publish statements describing their AI use and oversight arrangements. However, the existence of such artefacts is often treated as equivalent to transparency itself, despite limited evidence that they proportionately serve relevant stakeholder groups. From a requirements engineering perspective, this raises a validation concern: compliance with mandated disclosure criteria does not necessarily ensure transparency adequacy for stakeholders with different levels of risk exposure, decision control, and involvement. This paper presents an empirical analysis of 92 publicly available AI transparency statements published by Australian Government agencies under the national AI governance mandate. We introduce the stakeholder Risk--Control--Involvement--Need (RCIN) framework to differentiate stakeholder classes according to their structural position and transparency needs. Using a structured rubric derived from the mandated criteria, we evaluate how both the mandate and published statements are calibrated to each stakeholder class. The findings show that while structural compliance is widespread, transparency calibration is uneven. Criteria serving high-control stakeholders are consistently realised, whereas criteria most critical for high-risk, low-control stakeholders are fewer and less substantively addressed. We conceptualise this as the Transparency Illusion: a condition in which transparency appears satisfied through compliant artefacts yet remains unevenly calibrated to stakeholders bearing the greatest exposure to AI-supported decisions. The study frames transparency as a stakeholder-calibrated validation problem, demonstrating that artefact-level compliance does not constitute requirements validation in this context.

cs.CY

A Question Bank to Assess AI Inclusivity: Mapping out the Journey from Diversity Errors to Inclusion Excellence

Ensuring diversity and inclusion (D&I) in artificial intelligence (AI) is crucial for mitigating biases and promoting equitable decision-making. However, existing AI risk assessment frameworks often overlook inclusivity, lacking standardized tools to measure an AI system's alignment with D&I principles. This paper introduces a structured AI inclusivity question bank, a comprehensive set of 253 questions designed to evaluate AI inclusivity across five pillars: Humans, Data, Process, System, and Governance. The development of the question bank involved an iterative, multi-source approach, incorporating insights from literature reviews, D&I guidelines, Responsible AI frameworks, and a simulated user study. The simulated evaluation, conducted with 70 AI-generated personas related to different AI jobs, assessed the question bank's relevance and effectiveness for AI inclusivity across diverse roles and application domains. The findings highlight the importance of integrating D&I principles into AI development workflows and governance structures. The question bank provides an actionable tool for researchers, practitioners, and policymakers to systematically assess and enhance the inclusivity of AI systems, paving the way for more equitable and responsible AI technologies.

cs.AI

Diversity and Inclusion in AI: Insights from a Survey of AI/ML Practitioners

Growing awareness of social biases and inequalities embedded in Artificial Intelligence (AI) systems has brought increased attention to the integration of Diversity and Inclusion (D&I) principles throughout the AI lifecycle. Despite the rise of ethical AI guidelines, there is limited empirical evidence on how D&I is applied in real-world settings. This study explores how AI and Machine Learning(ML) practitioners perceive and implement D&I principles and identifies organisational challenges that hinder their effective adoption. Using a mixed-methods approach, we surveyed industry professionals, collecting both quantitative and qualitative data on current practices, perceived impacts, and challenges related to D&I in AI. While most respondents recognise D&I as essential for mitigating bias and enhancing fairness, practical implementation remains inconsistent. Our analysis revealed a disconnect between perceived benefits and current practices, with major barriers including the under-representation of marginalised groups, lack of organisational transparency, and limited awareness among early-career professionals. Despite these barriers, respondents widely agree that diverse teams contribute to ethical, trustworthy, and innovative AI systems. By underpinning the key pain points and areas requiring improvement, this study highlights the need to bridge the gap between D&I principles and real-world AI development practices.

cs.CY

A Qualitative Study of User Perception of M365 AI Copilot

Adopting AI copilots in professional workflows presents opportunities for enhanced productivity, efficiency, and decision making. In this paper, we present results from a six month trial of M365 Copilot conducted at our organisation in 2024. A qualitative interview study was carried out with 27 participants. The study explored user perceptions of M365 Copilot's effectiveness, productivity impact, evolving expectations, ethical concerns, and overall satisfaction. Initial enthusiasm for the tool was met with mixed post trial experiences. While some users found M365 Copilot beneficial for tasks such as email coaching, meeting summaries, and content retrieval, others reported unmet expectations in areas requiring deeper contextual understanding, reasoning, and integration with existing workflows. Ethical concerns were a recurring theme, with users highlighting issues related to data privacy, transparency, and AI bias. While M365 Copilot demonstrated value in specific operational areas, its broader impact remained constrained by usability limitations and the need for human oversight to validate AI generated outputs.

cs.CY

Envisioning Responsible Quantum Software Engineering and Quantum Artificial Intelligence

The convergence of Quantum Computing (QC), Quantum Software Engineering (QSE), and Artificial Intelligence (AI) presents transformative opportunities across various domains. However, existing methodologies inadequately address the ethical, security, and governance challenges arising from this technological shift. This paper highlights the urgent need for interdisciplinary collaboration to embed ethical principles into the development of Quantum AI (QAI) and QSE, ensuring transparency, inclusivity, and equitable global access. Without proactive governance, there is a risk of deepening digital inequalities and consolidating power among a select few. We call on the software engineering community to actively shape a future where responsible QSE and QAI are foundational for ethical, accountable, and socially beneficial technological progress.

cs.SE

What Does a Software Engineer Look Like? Exploring Societal Stereotypes in LLMs

Large language models (LLMs) have rapidly gained popularity and are being embedded into professional applications due to their capabilities in generating human-like content. However, unquestioned reliance on their outputs and recommendations can be problematic as LLMs can reinforce societal biases and stereotypes. This study investigates how LLMs, specifically OpenAI's GPT-4 and Microsoft Copilot, can reinforce gender and racial stereotypes within the software engineering (SE) profession through both textual and graphical outputs. We used each LLM to generate 300 profiles, consisting of 100 gender-based and 50 gender-neutral profiles, for a recruitment scenario in SE roles. Recommendations were generated for each profile and evaluated against the job requirements for four distinct SE positions. Each LLM was asked to select the top 5 candidates and subsequently the best candidate for each role. Each LLM was also asked to generate images for the top 5 candidates, providing a dataset for analysing potential biases in both text-based selections and visual representations. Our analysis reveals that both models preferred male and Caucasian profiles, particularly for senior roles, and favoured images featuring traits such as lighter skin tones, slimmer body types, and younger appearances. These findings highlight underlying societal biases influence the outputs of LLMs, contributing to narrow, exclusionary stereotypes that can further limit diversity and perpetuate inequities in the SE field. As LLMs are increasingly adopted within SE research and professional practices, awareness of these biases is crucial to prevent the reinforcement of discriminatory norms and to ensure that AI tools are leveraged to promote an inclusive and equitable engineering culture rather than hinder it.

cs.SE

Survey Insights on M365 Copilot Adoption

Australia's National Science Agency conducted a six-month trial of M365 Copilot starting in January 2024 as part of an Australian Government initiative. Three hundred licenses were distributed across CSIRO using a persona-based approach to ensure diversity of roles and attributes among participants. As a scientific research organisation with a unique operational context, our objective was to study the use of M365 Copilot on enhancing productivity, efficiency, and creativity as well as overall satisfaction and ethical considerations. This paper presents the results from two surveys, conducted before and after the trial. The results showed mixed outcomes, with participants reporting improved productivity and efficiency in structured tasks such as meeting summaries and email drafting. Gaps were identified in advanced functionalities and integration, which limited Copilot's overall effectiveness. Satisfaction levels were generally positive, but user experiences varied in certain areas. Ethical concerns, particularly around data privacy, became more pronounced post-trial. These findings highlight Copilot's potential and the need for further refinement to meet users' diverse needs.

cs.HC

Diversity and Inclusion in AI for Recruitment: Lessons from Industry Workshop

Artificial Intelligence (AI) systems for online recruitment markets have the potential to significantly enhance the efficiency and effectiveness of job placements and even promote fairness or inclusive hiring practices. Neglecting Diversity and Inclusion (D&I) in these systems, however, can perpetuate biases, leading to unfair hiring practices and decreased workplace diversity, while exposing organisations to legal and reputational risks. Despite the acknowledged importance of D&I in AI, there is a gap in research on effectively implementing D&I guidelines in real-world recruitment systems. Challenges include a lack of awareness and framework for operationalising D&I in a cost-effective, context-sensitive manner. This study aims to investigate the practical application of D&I guidelines in AI-driven online job-seeking systems, specifically exploring how these principles can be operationalised to create more inclusive recruitment processes. We conducted a co-design workshop with a large multinational recruitment company focusing on two AI-driven recruitment use cases. User stories and personas were applied to evaluate the impacts of AI on diverse stakeholders. Follow-up interviews were conducted to assess the workshop's long-term effects on participants' awareness and application of D&I principles. The co-design workshop successfully increased participants' understanding of D&I in AI. However, translating awareness into operational practice posed challenges, particularly in balancing D&I with business goals. The results suggest developing tailored D&I guidelines and ongoing support to ensure the effective adoption of inclusive AI practices.

cs.AI

AI for All: Identifying AI incidents Related to Diversity and Inclusion

The rapid expansion of Artificial Intelligence (AI) technologies has introduced both significant advancements and challenges, with diversity and inclusion (D&I) emerging as a critical concern. Addressing D&I in AI is essential to reduce biases and discrimination, enhance fairness, and prevent adverse societal impacts. Despite its importance, D&I considerations are often overlooked, resulting in incidents marked by built-in biases and ethical dilemmas. Analyzing AI incidents through a D&I lens is crucial for identifying causes of biases and developing strategies to mitigate them, ensuring fairer and more equitable AI technologies. However, systematic investigations of D&I-related AI incidents are scarce. This study addresses these challenges by identifying and understanding D&I issues within AI systems through a manual analysis of AI incident databases (AIID and AIAAIC). The research develops a decision tree to investigate D&I issues tied to AI incidents and populate a public repository of D&I-related AI incidents. The decision tree was validated through a card sorting exercise and focus group discussions. The research demonstrates that almost half of the analyzed AI incidents are related to D&I, with a notable predominance of racial, gender, and age discrimination. The decision tree and resulting public repository aim to foster further research and responsible AI practices, promoting the development of inclusive and equitable AI systems.

cs.CY

The Role of Generative AI in Global Diplomatic Practices: A Strategic Framework

As Artificial Intelligence (AI) transforms the domain of diplomacy in the 21st century, this research addresses the pressing need to evaluate the dualistic nature of these advancements, unpacking both the challenges they pose and the opportunities they offer. It has been almost a year since the launch of ChatGPT by OpenAI that revolutionised various work domains with its capabilities. The scope of application of these capabilities to diplomacy is yet to be fully explored or understood. Our research objective is to systematically examine the current discourse on Digital and AI Diplomacy, thus informing the development of a comprehensive framework for the role of Generative AI in modern diplomatic practices. Through the systematic analysis of 230 scholarly articles, we identified a spectrum of opportunities and challenges, culminating in a strategic framework that captures the multifaceted concepts for integration of Generative AI, setting a course for future research and innovation in diplomacy.

cs.CY

Responsible AI Governance: A Systematic Literature Review

As artificial intelligence transforms a wide range of sectors and drives innovation, it also introduces complex challenges concerning ethics, transparency, bias, and fairness. The imperative for integrating Responsible AI (RAI) principles within governance frameworks is paramount to mitigate these emerging risks. While there are many solutions for AI governance, significant questions remain about their effectiveness in practice. Addressing this knowledge gap, this paper aims to examine the existing literature on AI Governance. The focus of this study is to analyse the literature to answer key questions: WHO is accountable for AI systems' governance, WHAT elements are being governed, WHEN governance occurs within the AI development life cycle, and HOW it is executed through various mechanisms like frameworks, tools, standards, policies, or models. Employing a systematic literature review methodology, a rigorous search and selection process has been employed. This effort resulted in the identification of 61 relevant articles on the subject of AI Governance. Out of the 61 studies analysed, only 5 provided complete responses to all questions. The findings from this review aid research in formulating more holistic and comprehensive Responsible AI (RAI) governance frameworks. This study highlights important role of AI governance on various levels specially organisational in establishing effective and responsible AI practices. The findings of this study provides a foundational basis for future research and development of comprehensive governance models that align with RAI principles.

cs.CY

Investigating Responsible AI for Scientific Research: An Empirical Study

Scientific research organizations that are developing and deploying Artificial Intelligence (AI) systems are at the intersection of technological progress and ethical considerations. The push for Responsible AI (RAI) in such institutions underscores the increasing emphasis on integrating ethical considerations within AI design and development, championing core values like fairness, accountability, and transparency. For scientific research organizations, prioritizing these practices is paramount not just for mitigating biases and ensuring inclusivity, but also for fostering trust in AI systems among both users and broader stakeholders. In this paper, we explore the practices at a research organization concerning RAI practices, aiming to assess the awareness and preparedness regarding the ethical risks inherent in AI design and development. We have adopted a mixed-method research approach, utilising a comprehensive survey combined with follow-up in-depth interviews with selected participants from AI-related projects. Our results have revealed certain knowledge gaps concerning ethical, responsible, and inclusive AI, with limitations in awareness of the available AI ethics frameworks. This revealed an overarching underestimation of the ethical risks that AI technologies can present, especially when implemented without proper guidelines and governance. Our findings reveal the need for a holistic and multi-tiered strategy to uplift capabilities and better support science research teams for responsible, ethical, and inclusive AI development and deployment.

cs.AI

A Vision for Operationalising Diversity and Inclusion in AI

The growing presence of Artificial Intelligence (AI) in various sectors necessitates systems that accurately reflect societal diversity. This study seeks to envision the operationalization of the ethical imperatives of diversity and inclusion (D&I) within AI ecosystems, addressing the current disconnect between ethical guidelines and their practical implementation. A significant challenge in AI development is the effective operationalization of D&I principles, which is critical to prevent the reinforcement of existing biases and ensure equity across AI applications. This paper proposes a vision of a framework for developing a tool utilizing persona-based simulation by Generative AI (GenAI). The approach aims to facilitate the representation of the needs of diverse users in the requirements analysis process for AI software. The proposed framework is expected to lead to a comprehensive persona repository with diverse attributes that inform the development process with detailed user narratives. This research contributes to the development of an inclusive AI paradigm that ensures future technological advances are designed with a commitment to the diverse fabric of humanity.

cs.AI

AI for All: Operationalising Diversity and Inclusion Requirements for AI Systems

As Artificial Intelligence (AI) permeates many aspects of society, it brings numerous advantages while at the same time raising ethical concerns and potential risks, such as perpetuating inequalities through biased or discriminatory decision-making. To develop AI systems that cater for the needs of diverse users and uphold ethical values, it is essential to consider and integrate diversity and inclusion (D&I) principles throughout AI development and deployment. Requirements engineering (RE) is a fundamental process in developing software systems by eliciting and specifying relevant needs from diverse stakeholders. This research aims to address the lack of research and practice on how to elicit and capture D&I requirements for AI systems. We have conducted comprehensive data collection and synthesis from the literature review to extract requirements themes related to D&I in AI. We have proposed a tailored user story template to capture D&I requirements and conducted focus group exercises to use the themes and user story template in writing D&I requirements for two example AI systems. Additionally, we have investigated the capability of our solution by generating synthetic D&I requirements captured in user stories with the help of a Large Language Model.

cs.CY

Challenges and Solutions in AI for All

Artificial Intelligence (AI)'s pervasive presence and variety necessitate diversity and inclusivity (D&I) principles in its design for fairness, trust, and transparency. Yet, these considerations are often overlooked, leading to issues of bias, discrimination, and perceived untrustworthiness. In response, we conducted a Systematic Review to unearth challenges and solutions relating to D&I in AI. Our rigorous search yielded 48 research articles published between 2017 and 2022. Open coding of these papers revealed 55 unique challenges and 33 solutions for D&I in AI, as well as 24 unique challenges and 23 solutions for enhancing such practices using AI. This study, by offering a deeper understanding of these issues, will enlighten researchers and practitioners seeking to integrate these principles into future AI systems.

cs.AI

Exploring Qualitative Research Using LLMs

The advent of AI driven large language models (LLMs) have stirred discussions about their role in qualitative research. Some view these as tools to enrich human understanding, while others perceive them as threats to the core values of the discipline. This study aimed to compare and contrast the comprehension capabilities of humans and LLMs. We conducted an experiment with small sample of Alexa app reviews, initially classified by a human analyst. LLMs were then asked to classify these reviews and provide the reasoning behind each classification. We compared the results with human classification and reasoning. The research indicated a significant alignment between human and ChatGPT 3.5 classifications in one third of cases, and a slightly lower alignment with GPT4 in over a quarter of cases. The two AI models showed a higher alignment, observed in more than half of the instances. However, a consensus across all three methods was seen only in about one fifth of the classifications. In the comparison of human and LLMs reasoning, it appears that human analysts lean heavily on their individual experiences. As expected, LLMs, on the other hand, base their reasoning on the specific word choices found in app reviews and the functional components of the app itself. Our results highlight the potential for effective human LLM collaboration, suggesting a synergistic rather than competitive relationship. Researchers must continuously evaluate LLMs role in their work, thereby fostering a future where AI and humans jointly enrich qualitative research.

cs.SE

Requirements Engineering Framework for Human-centered Artificial Intelligence Software Systems

[Context] Artificial intelligence (AI) components used in building software solutions have substantially increased in recent years. However, many of these solutions focus on technical aspects and ignore critical human-centered aspects. [Objective] Including human-centered aspects during requirements engineering (RE) when building AI-based software can help achieve more responsible, unbiased, and inclusive AI-based software solutions. [Method] In this paper, we present a new framework developed based on human-centered AI guidelines and a user survey to aid in collecting requirements for human-centered AI-based software. We provide a catalog to elicit these requirements and a conceptual model to present them visually. [Results] The framework is applied to a case study to elicit and model requirements for enhancing the quality of 360 degree~videos intended for virtual reality (VR) users. [Conclusion] We found that our proposed approach helped the project team fully understand the human-centered needs of the project to deliver. Furthermore, the framework helped to understand what requirements need to be captured at the initial stages against later stages in the engineering process of AI-based software.

cs.SE

Requirements Elicitation and Modelling of Artificial Intelligence Systems: An Empirical Study

Artificial Intelligence (AI) systems have gained significant traction in the recent past, creating new challenges in requirements engineering (RE) when building AI software systems. RE for AI practices have not been studied much and have scarce empirical studies. Additionally, many AI software solutions tend to focus on the technical aspects and ignore human-centered values. In this paper, we report on a case study for eliciting and modeling requirements using our framework and a supporting tool for human-centred RE for AI systems. Our case study is a mobile health application for encouraging type-2 diabetic people to reduce their sedentary behavior. We conducted our study with three experts from the app team -- a software engineer, a project manager and a data scientist. We found in our study that most human-centered aspects were not originally considered when developing the first version of the application. We also report on other insights and challenges faced in RE for the health application, e.g., frequently changing requirements.

cs.SE