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Myra Cheng

Publications and source records attributed to Myra Cheng.

At least 19 recordsLinked to original sources

Warning labels shift perceptions of sycophantic AI, but not its influence

Recent work has raised concerns about the influence of sycophantic AI on user judgment and relationships. One proposed mitigation, which has received regulatory attention, is to warn users about potentially harmful AI behaviors such as sycophancy. In a preregistered experiment in which participants (N = 2,610) discussed real interpersonal conflicts with an AI system, we test whether warning labels mitigate sycophancy's influence. We find that a basic AI disclosure (``This chatbot is AI'') has no detectable effect. Labeling the system as sycophantic (``...may agree with you and validate you even when you are wrong...'') does shift users' perceptions, reducing perceived objectivity and trust, but it does not reliably reduce sycophancy's influence on users' self-perceived rightness or their willingness to repair the conflict. Our results reveal a gap between AI perception and AI influence: by shifting perception without reducing influence, warning-based interventions may offer a false sense of protection. Addressing the harms of sycophancy will therefore require understanding the specific mechanisms through which it shapes judgment, and improving model behavior itself.

cs.HC

Cognitive offloading and the speedup illusion in human-AI interaction

Large language models (LLMs) have the potential to boost human productivity by speeding up task completion -- provided users know when to offload cognitive work to them. But we do not know if users are well-calibrated in estimating these potential time savings. We conducted a preregistered large-scale behavioral study (N = 1237) to characterize mismatches between expectations and reality, with a focus on simple cognitive tasks. While actual completion times between independent completion and AI-assisted completion did not differ, participants predicted AI to be significantly faster. The same bias was not observed when imagining help from another human participant. We identify a speedup illusion where people have accurate forecasts of independent completion times but significantly underestimate AI-assisted times. Additionally, time and effort dissociate: participants reported lower subjective effort with AI despite equivalent completion times. This suggests that completion time itself is not sufficient to characterize efficiency gains.

cs.CY

The efficiency-gain illusion: People underestimate the rate of AI use and overestimate its benefits on simple tasks

People are increasingly turning to AI assistance for simple tasks, e.g., arithmetic, spell-check, and answering simple questions. But does AI assistance actually save users time and effort? We investigate people's propensity to use AI for cognitively simple tasks and assess whether their reliance is well-calibrated. Across three pre-registered user studies (N = 2691), we find that people frequently choose to use AI even when doing so is inefficient (i.e. provides no meaningful time or effort savings). We identify systematic miscalibration at two levels: (1) a self-estimate miscalibration where people on average believe that they are using AI less than they actually are, and (2) efficiency-gain illusions where people overestimate how much time and effort savings AI use affords. We also identify a session-level carryover effect where a participant's prior AI use leads to further AI adoption and entrenches their miscalibration about time savings. Our results shed light on the mechanisms and biases underlying people's choice of whether to use AI as well as the risk of an overreliance feedback loop.

cs.CY

What Counts as AI Sycophancy? A Taxonomy and Expert Survey of a Fragmented Construct

AI sycophancy has become a prominent concern in large language model (LLM) research. Yet the term lacks a consistent definition and has been applied to behaviors ranging from agreeing with a user's false claim to excessively praising the user to withholding corrective feedback. When researchers, companies, and policymakers use the same term to describe different behaviors, evaluation results become difficult to compare, mitigation strategies fail to transfer, and systems that are resistant to one form of sycophancy continue exhibiting other forms. To address this, we make two contributions. First, we reviewed 70 papers on AI sycophancy to develop a taxonomy of how the behavior has been defined and measured. The taxonomy distinguishes (1) whether a model is sycophantic toward a user's positions and beliefs, or toward the user's broader personal traits and emotions, and (2) whether this occurs through explicit, direct language or more implicit, subtle behaviors such as framing, omission, or tone. Mapping existing literature to our taxonomy reveals that current research has focused on overt forms of sycophancy toward users' beliefs, leaving more subtle and person-directed behaviors relatively understudied. Second, we surveyed 106 experts in AI sycophancy and related fields to examine whether researchers agree on which model behaviors are sycophantic. While experts are nearly unanimous in believing that sycophancy is a significant problem in current AI systems (94.3% agree), they disagree substantially on which specific behaviors qualify. Together, these findings demonstrate that AI sycophancy is a broad family of behaviors with different measurement challenges, intervention requirements, and governance implications. Our taxonomy provides a shared vocabulary for understanding and addressing these behaviors.

cs.AI

Sycophantic AI makes human interaction feel more effortful and less satisfying over time

Millions of people now turn to artificial intelligence (AI) systems for personal advice, guidance, and support. Such systems can be sycophantic, frequently affirming users' views and beliefs. Across five preregistered studies (N = 3,075 participants, 12,766 human-AI conversations), including a three-week study with a census-representative U.S. sample, we provide longitudinal experimental evidence that sycophantic AI shifts how users approach their closest relationships. We show that sycophantic AI immediately delivers the emotional and esteem support users typically associate with close friends and family. Over three weeks of such interactions, users became nearly as likely to seek personal advice from sycophantic AI as from close friends and family, and reported lower satisfaction with their real-world social interactions. When given a choice among AI response styles, a majority preferred sycophantic AI -- not for the quality of its advice, but because it made them feel most understood. Together, these findings offer a relational account of AI sycophancy and its impacts.

cs.HC

Verbalizing LLMs' assumptions to explain and control sycophancy

LLMs can be socially sycophantic, affirming users when they ask questions like "am I in the wrong?" rather than providing genuine assessment. We hypothesize that this behavior arises from LLMs' incorrect assumptions about the user, like underestimating how often users are seeking information over reassurance. We present Verbalized Assumptions, a framework for eliciting these assumptions from LLMs. Verbalized Assumptions provide insight into LLM sycophancy, delusion, and other safety issues: in social sycophancy datasets, "seeking validation" is the most frequent bigram in LLMs' assumptions. We provide evidence for a causal link between assumptions and sycophantic model behavior: we train linear probes on internal representations associated with Verbalized Assumptions and then use these probes for interpretable, fine-grained steering of social sycophancy. Finally, we identify a human-AI expectation gap that explains why LLMs default to sycophantic assumptions. On identical queries, people expect more objective and informative responses from AI than from other humans, but LLMs trained on human-human conversation do not account for this difference in expectations. Our work contributes a new understanding of assumptions as a mechanism for analyzing and controlling sycophancy.

cs.CL

Characterizing Delusional Spirals through Human-LLM Chat Logs

As large language models (LLMs) have proliferated, disturbing anecdotal reports of negative psychological effects, such as delusions, self-harm, and ``AI psychosis,'' have emerged in global media and legal discourse. However, it remains unclear how users and chatbots interact over the course of lengthy delusional ``spirals,'' limiting our ability to understand and mitigate the harm. In our work, we analyze logs of conversations with LLM chatbots from 19 users who report having experienced psychological harms from chatbot use. Many of our participants come from a support group for such chatbot users. We also include chat logs from participants covered by media outlets in widely-distributed stories about chatbot-reinforced delusions. In contrast to prior work that speculates on potential AI harms to mental health, to our knowledge we present the first in-depth study of such high-profile and veridically harmful cases. We develop an inventory of 28 codes and apply it to the $391,562$ messages in the logs. Codes include whether a user demonstrates delusional thinking (15.5% of user messages), a user expresses suicidal thoughts (69 validated user messages), or a chatbot misrepresents itself as sentient (21.2% of chatbot messages). We analyze the co-occurrence of message codes. We find, for example, that messages that declare romantic interest and messages where the chatbot describes itself as sentient occur much more often in longer conversations, suggesting that these topics could promote or result from user over-engagement and that safeguards in these areas may degrade in multi-turn settings. We conclude with concrete recommendations for how policymakers, LLM chatbot developers, and users can use our inventory and conversation analysis tool to understand and mitigate harm from LLM chatbots. Warning: This paper discusses self-harm, trauma, and violence.

cs.CL

Cultural Compass: A Framework for Organizing Societal Norms to Detect Violations in Human-AI Conversations

Generative AI models ought to be useful and safe across cross-cultural contexts. One critical step toward this goal is understanding how AI models adhere to sociocultural norms. While this challenge has gained attention in NLP, existing work lacks both nuance and coverage in understanding and evaluating models' norm adherence. We address these gaps by introducing a taxonomy of norms that clarifies their contexts (e.g., distinguishing between human-human norms that models should recognize and human-AI interactional norms that apply to the human-AI interaction itself), specifications (e.g., relevant domains), and mechanisms (e.g., modes of enforcement). We demonstrate how our taxonomy can be operationalized to automatically evaluate models' norm adherence in naturalistic, open-ended settings. Our exploratory analyses suggest that state-of-the-art models frequently violate norms, though violation rates vary by model, interactional context, and country. We further show that violation rates also vary by prompt intent and situational framing. Our taxonomy and demonstrative evaluation pipeline enable nuanced, context-sensitive evaluation of cultural norm adherence in realistic settings.

cs.CY

Accommodation and Epistemic Vigilance: A Pragmatic Account of Why LLMs Fail to Challenge Harmful Beliefs

Large language models (LLMs) frequently fail to challenge users' harmful beliefs in domains ranging from medical advice to social reasoning. We argue that these failures can be understood and addressed pragmatically as consequences of LLMs defaulting to accommodating users' assumptions and exhibiting insufficient epistemic vigilance. We show that social and linguistic factors known to influence accommodation in humans (at-issueness, linguistic encoding, and source reliability) similarly affect accommodation in LLMs, explaining performance differences across three safety benchmarks that test models' ability to challenge harmful beliefs, spanning misinformation (Cancer-Myth, SAGE-Eval) and sycophancy (ELEPHANT). We further show that simple pragmatic interventions, such as adding the phrase "wait a minute", significantly improve performance on these benchmarks while preserving low false-positive rates. Our results highlight the importance of considering pragmatics for evaluating LLM behavior and improving LLM safety.

cs.CL

Generation Space Size: Understanding and Calibrating Open-Endedness of LLM Generations

Different open-ended generation tasks require different degrees of output diversity. However, current LLMs are often miscalibrated. They collapse to overly homogeneous outputs for creative tasks and hallucinate diverse but incorrect responses for factual tasks. We argue that these two failure modes are unified by, and can both be addressed by, the notion of effective generation space size (GSS) -- the set of semantically distinct outputs a model considers for a prompt. We present GSSBench, a task suite of prompt pairs with ground-truth GSS relationships to assess different metrics and understand where models diverge from desired behavior. We find that hallucination detection metrics, particularly EigenScore, consistently outperform standard diversity and uncertainty quantification metrics, while using only model internals, providing interpretable insights into a model's internal task representations. We demonstrate three applications of GSS: (1) detecting prompt ambiguity and predicting clarification questions for better grounding, (2) interpreting overthinking and underthinking in reasoning models, and (3) steering models to expand their generation space to yield high-quality and diverse outputs.

cs.CL

Attention to Non-Adopters

Although language model-based chat systems are increasingly used in daily life, most Americans remain non-adopters of chat-based LLMs -- as of June 2025, 66% had never used ChatGPT. At the same time, LLM development and evaluation rely mainly on data from adopters (e.g., logs, preference data), focusing on the needs and tasks for a limited demographic group of adopters in terms of geographic location, education, and gender. In this position paper, we argue that incorporating non-adopter perspectives is essential for developing broadly useful and capable LLMs. We contend that relying on methods that focus primarily on adopters will risk missing a range of tasks and needs prioritized by non-adopters, entrenching inequalities in who benefits from LLMs, and creating oversights in model development and evaluation. To illustrate this claim, we conduct case studies with non-adopters and show: how non-adopter needs diverge from those of current users, how non-adopter needs point us towards novel reasoning tasks, and how to systematically integrate non-adopter needs via human-centered methods.

cs.CY

Sycophantic AI Decreases Prosocial Intentions and Promotes Dependence

Both the general public and academic communities have raised concerns about sycophancy, the phenomenon of artificial intelligence (AI) excessively agreeing with or flattering users. Yet, beyond isolated media reports of severe consequences, like reinforcing delusions, little is known about the extent of sycophancy or how it affects people who use AI. Here we show the pervasiveness and harmful impacts of sycophancy when people seek advice from AI. First, across 11 state-of-the-art AI models, we find that models are highly sycophantic: they affirm users' actions 50% more than humans do, and they do so even in cases where user queries mention manipulation, deception, or other relational harms. Second, in two preregistered experiments (N = 1604), including a live-interaction study where participants discuss a real interpersonal conflict from their life, we find that interaction with sycophantic AI models significantly reduced participants' willingness to take actions to repair interpersonal conflict, while increasing their conviction of being in the right. However, participants rated sycophantic responses as higher quality, trusted the sycophantic AI model more, and were more willing to use it again. This suggests that people are drawn to AI that unquestioningly validate, even as that validation risks eroding their judgment and reducing their inclination toward prosocial behavior. These preferences create perverse incentives both for people to increasingly rely on sycophantic AI models and for AI model training to favor sycophancy. Our findings highlight the necessity of explicitly addressing this incentive structure to mitigate the widespread risks of AI sycophancy.

cs.CY

ELEPHANT: Measuring and understanding social sycophancy in LLMs

LLMs are known to exhibit sycophancy: agreeing with and flattering users, even at the cost of correctness. Prior work measures sycophancy only as direct agreement with users' explicitly stated beliefs that can be compared to a ground truth. This fails to capture broader forms of sycophancy such as affirming a user's self-image or other implicit beliefs. To address this gap, we introduce social sycophancy, characterizing sycophancy as excessive preservation of a user's face (their desired self-image), and present ELEPHANT, a benchmark for measuring social sycophancy in an LLM. Applying our benchmark to 11 models, we show that LLMs consistently exhibit high rates of social sycophancy: on average, they preserve user's face 45 percentage points more than humans in general advice queries and in queries describing clear user wrongdoing (from Reddit's r/AmITheAsshole). Furthermore, when prompted with perspectives from either side of a moral conflict, LLMs affirm both sides (depending on whichever side the user adopts) in 48% of cases--telling both the at-fault party and the wronged party that they are not wrong--rather than adhering to a consistent moral or value judgment. We further show that social sycophancy is rewarded in preference datasets, and that while existing mitigation strategies for sycophancy are limited in effectiveness, model-based steering shows promise for mitigating these behaviors. Our work provides theoretical grounding and an empirical benchmark for understanding and addressing sycophancy in the open-ended contexts that characterize the vast majority of LLM use cases.

cs.CL

AI Automatons: AI Systems Intended to Imitate Humans

There is a growing proliferation of AI systems designed to mimic people's behavior, work, abilities, likenesses, or humanness -- systems we dub AI automatons. Individuals, groups, or generic humans are being simulated to produce creative work in their styles, to respond to surveys in their places, to probe how they would use a new system before deployment, to provide users with assistance and companionship, and to anticipate their possible future behavior and interactions with others, just to name a few applications. The research, design, deployment, and availability of such AI systems have, however, also prompted growing concerns about a wide range of possible legal, ethical, and other social impacts. To both 1) facilitate productive discussions about whether, when, and how to design and deploy such systems, and 2) chart the current landscape of existing and prospective AI automatons, we need to tease apart determinant design axes and considerations that can aid our understanding of whether and how various design choices along these axes could mitigate -- or instead exacerbate -- potential adverse impacts that the development and use of AI automatons could give rise to. In this paper, through a synthesis of related literature and extensive examples of existing AI systems intended to mimic humans, we develop a conceptual framework to help foreground key axes of design variations and provide analytical scaffolding to foster greater recognition of the design choices available to developers, as well as the possible ethical implications these choices might have.

cs.CY

Dehumanizing Machines: Mitigating Anthropomorphic Behaviors in Text Generation Systems

As text generation systems' outputs are increasingly anthropomorphic -- perceived as human-like -- scholars have also increasingly raised concerns about how such outputs can lead to harmful outcomes, such as users over-relying or developing emotional dependence on these systems. How to intervene on such system outputs to mitigate anthropomorphic behaviors and their attendant harmful outcomes, however, remains understudied. With this work, we aim to provide empirical and theoretical grounding for developing such interventions. To do so, we compile an inventory of interventions grounded both in prior literature and a crowdsourcing study where participants edited system outputs to make them less human-like. Drawing on this inventory, we also develop a conceptual framework to help characterize the landscape of possible interventions, articulate distinctions between different types of interventions, and provide a theoretical basis for evaluating the effectiveness of different interventions.

cs.CL

HumT DumT: Measuring and controlling human-like language in LLMs

Should LLMs generate language that makes them seem human? Human-like language might improve user experience, but might also lead to deception, overreliance, and stereotyping. Assessing these potential impacts requires a systematic way to measure human-like tone in LLM outputs. We introduce HumT and SocioT, metrics for human-like tone and other dimensions of social perceptions in text data based on relative probabilities from an LLM. By measuring HumT across preference and usage datasets, we find that users prefer less human-like outputs from LLMs in many contexts. HumT also offers insights into the perceptions and impacts of anthropomorphism: human-like LLM outputs are highly correlated with warmth, social closeness, femininity, and low status, which are closely linked to the aforementioned harms. We introduce DumT, a method using HumT to systematically control and reduce the degree of human-like tone while preserving model performance. DumT offers a practical approach for mitigating risks associated with anthropomorphic language generation.

cs.CL

A Taxonomy of Linguistic Expressions That Contribute To Anthropomorphism of Language Technologies

Recent attention to anthropomorphism -- the attribution of human-like qualities to non-human objects or entities -- of language technologies like LLMs has sparked renewed discussions about potential negative impacts of anthropomorphism. To productively discuss the impacts of this anthropomorphism and in what contexts it is appropriate, we need a shared vocabulary for the vast variety of ways that language can be anthropomorphic. In this work, we draw on existing literature and analyze empirical cases of user interactions with language technologies to develop a taxonomy of textual expressions that can contribute to anthropomorphism. We highlight challenges and tensions involved in understanding linguistic anthropomorphism, such as how all language is fundamentally human and how efforts to characterize and shift perceptions of humanness in machines can also dehumanize certain humans. We discuss ways that our taxonomy supports more precise and effective discussions of and decisions about anthropomorphism of language technologies.

cs.HC

Thinking beyond the anthropomorphic paradigm benefits LLM research

Anthropomorphism, or the attribution of human traits to technology, is an automatic and unconscious response that occurs even in those with advanced technical expertise. In this position paper, we analyze hundreds of thousands of research articles to present empirical evidence of the prevalence and growth of anthropomorphic terminology in research on large language models (LLMs). We argue for challenging the deeper assumptions reflected in this terminology -- which, though often useful, may inadvertently constrain LLM development -- and broadening beyond them to open new pathways for understanding and improving LLMs. Specifically, we identify and examine five anthropomorphic assumptions that shape research across the LLM development lifecycle. For each assumption (e.g., that LLMs must use natural language for reasoning, or that they should be evaluated on benchmarks originally meant for humans), we demonstrate empirical, non-anthropomorphic alternatives that remain under-explored yet offer promising directions for LLM research and development.

cs.CL