arXiv subjects

Naomi Yamashita

Publications and source records attributed to Naomi Yamashita.

14 recordsLinked to original sources

arXiv2026

Two Modes of Reflection: How Temporal, Spatial, and Social Distances Affect Reflective Writing in Family Caregiving

Therapeutic writing offers significant benefits for well-being; however, for family caregivers, conventional fixed or user-initiated schedules often fail to align with their dynamic, high-stress reality. We conducted a three-week field study with 47 caregivers using a chatbot that delivered daily reflective writing cues and captured temporal, spatial, and social contexts. Our analysis identified a writing spectrum anchored by two distinct reflective modes. Under psychologically proximal conditions, participants produced detailed, emotion-rich, and care-recipient-focused narratives that supported emotional release. Under distal conditions, they generated calmer, self-focused, and analytic accounts that enabled objective reflection and cognitive reappraisal. Participants described trade-offs: proximity preserved vivid detail but limited objectivity, while distance enabled analysis but risked memory loss. This work contributes empirical evidence of how psychological distances shape reflective writing and proposes design implications for distance-aware Just-in-Time Adaptive Interventions for family caregivers' mental health support.

cs.HC↗

arXiv2026

Psychological Benefits and Costs of Diversifying Algorithmic Recourse

Algorithmic recourse provides counterfactual action plans that help people overturn unfavorable AI decisions. While diverse recourse sets may improve transparency and motivation, they may also impose cognitive load and negative emotions by increasing counterfactual reasoning demands. To examine this trade-off, we conducted a between-subjects controlled experiment (N=750) that manipulated recourse-set diversity and size, and evaluated these effects on psychological benefits and costs. Results show that diversification enhances psychological benefits (e.g., willingness to act) for small sets without incurring additional psychological costs, whereas for large sets, it makes cognitive load more salient. These findings suggest that naively diversifying recourse can burden decision subjects, underscoring the need for new diversification methods that incorporate human cognition and psychology to mitigate such costs.

cs.HC↗

arXiv2026

Alleviating Linguistic and Interactional Anxiety of Non-Native Speakers in Multilingual Communication

Non-native speakers (NNSs) frequently encounter speaking difficulties in multilingual communication, where existing approaches have shown promise in facilitating NNSs' comprehension and participation in real-time communication. However, they often overlook providing direct speaking support, where anxiety stemming from linguistic inadequacy and uncertain communication dynamics are core issues. To address this, we introduce an AI tool with translation for real-time speaking support. It also builds a channel for mutual understanding with native speakers (NSs) to mitigate interactional anxiety. Through a within-subjects experiment involving 25 NNS-NS pairs (N = 50) on collaborative tasks, our findings suggest that the tool improved NNSs' speaking self-efficacy, reduced their interactional anxiety, and decreased their workload, particularly for NNSs with below-average language proficiency. Furthermore, NNSs reported a significant sense of support from their NS partners via the mutual understanding channel, and NSs also clearly perceived the NNSs' need for assistance and displayed a strong sense of communicative responsibility. This research underscores the potential of AI support in real-time NNS communication and the importance of promoting mutual understanding, culminating in actionable design insights for future work.

cs.HC↗

arXiv2026

ChatLearn: Leveraging AI to Transform Non-Native Speaker Communication Challenges as Language Learning Opportunities

Non-native speakers (NNSs) face significant language barriers in multilingual communication with native speakers (NSs). While AI-mediated communication (AIMC) tools offer efficient one-time assistance, they often overlook opportunities for NNSs' continuous language acquisition. We introduce ChatLearn, an enhanced AIMC system that leverages NNSs' communication difficulties as learning opportunities. Beyond comprehension and expression assistance, ChatLearn simultaneously captures NNSs' language challenges, and subsequently provides them with spaced review as the conversation progresses. We conducted a mixed-methods study using a communication task with 43 NNS-NS pairs, after which ChatLearn NNSs recalled significantly more expressions than the baseline group, while there was no substantial decline in communication experience. Our findings highlight the value of contextual learning in NNS-NS communication, providing a new direction for AIMC systems that foster both immediate collaboration and continuous language development.

cs.HC↗

arXiv2025

AI-Based Speaking Assistant: Supporting Non-Native Speakers' Speaking in Real-Time Multilingual Communication

Non-native speakers (NNSs) often face speaking challenges in real-time multilingual communication, such as struggling to articulate their thoughts. To address this issue, we developed an AI-based speaking assistant (AISA) that provides speaking references for NNSs based on their input queries, task background, and conversation history. To explore NNSs' interaction with AISA and its impact on NNSs' speaking during real-time multilingual communication, we conducted a mixed-method study involving a within-subject experiment and follow-up interviews. In the experiment, two native speakers (NSs) and one NNS formed a team (31 teams in total) and completed two collaborative tasks--one with access to the AISA and one without. Overall, our study revealed four types of AISA input patterns among NNSs, each reflecting different levels of effort and language preferences. Although AISA did not improve NNSs' speaking competence, follow-up interviews revealed that it helped improve the logical flow and depth of their speech. Moreover, the additional multitasking introduced by AISA, such as entering and reviewing system output, potentially elevated NNSs' workload and anxiety. Based on these observations, we discuss the pros and cons of implementing tools to assist NNS in real-time multilingual communication and offer design recommendations.

cs.HC↗

arXiv2025

Dynamik: Syntactically-Driven Dynamic Font Sizing for Emphasis of Key Information

In today's globalized world, there are increasing opportunities for individuals to communicate using a common non-native language (lingua franca). Non-native speakers often have opportunities to listen to foreign languages, but may not comprehend them as fully as native speakers do. To aid real-time comprehension, live transcription of subtitles is frequently used in everyday life (e.g., during Zoom conversations, watching YouTube videos, or on social networking sites). However, simultaneously reading subtitles while listening can increase cognitive load. In this study, we propose Dynamik, a system that reduces cognitive load during reading by decreasing the size of less important words and enlarging important ones, thereby enhancing sentence contrast. Our results indicate that Dynamik can reduce certain aspects of cognitive load, specifically, participants' perceived performance and effort among individuals with low proficiency in English, as well as enhance the users' sense of comprehension, especially among people with low English ability. We further discuss our methods' applicability to other languages and potential improvements and further research directions.

cs.HC↗

arXiv2025

Understanding and Supporting Peer Review Using AI-reframed Positive Summary

While peer review enhances writing and research quality, harsh feedback can frustrate and demotivate authors. Hence, it is essential to explore how critiques should be delivered to motivate authors and enable them to keep iterating their work. In this study, we explored the impact of appending an automatically generated positive summary to the peer reviews of a writing task, alongside varying levels of overall evaluations (high vs. low), on authors' feedback reception, revision outcomes, and motivation to revise. Through a 2x2 online experiment with 137 participants, we found that adding an AI-reframed positive summary to otherwise harsh feedback increased authors' critique acceptance, whereas low overall evaluations of their work led to increased revision efforts. We discuss the implications of using AI in peer feedback, focusing on how AI-driven critiques can influence critique acceptance and support research communities in fostering productive and friendly peer feedback practices.

cs.HC↗

arXiv2025

Comparing Native and Non-native English Speakers' Behaviors in Collaborative Writing through Visual Analytics

Understanding collaborative writing dynamics between native speakers (NS) and non-native speakers (NNS) is critical for enhancing collaboration quality and team inclusivity. In this paper, we partnered with communication researchers to develop visual analytics solutions for comparing NS and NNS behaviors in 162 writing sessions across 27 teams. The primary challenges in analyzing writing behaviors are data complexity and the uncertainties introduced by automated methods. In response, we present \textsc{COALA}, a novel visual analytics tool that improves model interpretability by displaying uncertainties in author clusters, generating behavior summaries using large language models, and visualizing writing-related actions at multiple granularities. We validated the effectiveness of \textsc{COALA} through user studies with domain experts (N=2+2) and researchers with relevant experience (N=8). We present the insights discovered by participants using \textsc{COALA}, suggest features for future AI-assisted collaborative writing tools, and discuss the broader implications for analyzing collaborative processes beyond writing.

cs.HC↗

arXiv2025

The Benefits of Prosociality towards AI Agents: Examining the Effects of Helping AI Agents on Human Well-Being

Prosocial behaviors, such as helping others, are well-known to enhance human well-being. While there is a growing trend of humans helping AI agents, it remains unclear whether the well-being benefits of helping others extend to interactions with non-human entities. To address this, we conducted an experiment (N = 295) to explore how helping AI agents impacts human well-being, especially when the agents fulfill human basic psychological needs--relatedness, competence, and autonomy--during the interaction. Our findings showed that helping AI agents reduced participants' feelings of loneliness. When AI met participants' needs for competence and autonomy during the helping process, there was a further decrease in loneliness and an increase in positive affect. However, when AI did not meet participants' need for relatedness, participants experienced an increase in positive affect. We discuss the implications of these findings for understanding how AI can support human well-being.

cs.HC↗

arXiv2025

From Interaction to Attitude: Exploring the Impact of Human-AI Cooperation on Mental Illness Stigma

AI conversational agents have demonstrated efficacy in social contact interventions for stigma reduction at a low cost. However, the underlying mechanisms of how interaction designs contribute to these effects remain unclear. This study investigates how participating in three human-chatbot interactions affects attitudes toward mental illness. We developed three chatbots capable of engaging in either one-way information dissemination from chatbot to a human or two-way cooperation where the chatbot and a human exchange thoughts and work together on a cooperation task. We then conducted a two-week mixed-methods study to investigate variations over time and across different group memberships. The results indicate that human-AI cooperation can effectively reduce stigma toward individuals with mental illness by fostering relationships between humans and AI through social contact. Additionally, compared to a one-way chatbot, interacting with a cooperative chatbot led participants to perceive it as more competent and likable, promoting greater empathy during the conversation. However, despite the success in reducing stigma, inconsistencies between the chatbot's role and the mental health context raised concerns. We discuss the implications of our findings for human-chatbot interaction designs aimed at changing human attitudes.

cs.HC↗

arXiv2024

(Dis)placed Contributions: Uncovering Hidden Hurdles to Collaborative Writing Involving Non-Native Speakers, Native Speakers, and AI-Powered Editing Tools

Content creation today often takes place via collaborative writing. A longstanding interest of CSCW research lies in understanding and promoting the coordination between co-writers. However, little attention has been paid to individuals who write in their non-native language and to co-writer groups involving them. We present a mixed-method study that fills the above gap. Our participants included 32 co-writer groups, each consisting of one native speaker (NS) of English and one non-native speaker (NNS) with limited proficiency. They performed collaborative writing adopting two different workflows: half of the groups began with NNSs taking the first editing turn and half had NNSs act after NSs. Our data revealed a "late-mover disadvantage" exclusively experienced by NNSs: an NNS's ideational contributions to the joint document were suppressed when their editing turn was placed after an NS's turn, as opposed to ahead of it. Surprisingly, editing help provided by AI-powered tools did not exempt NNSs from being disadvantaged. Instead, it triggered NSs' overestimation of NNSs' English proficiency and agency displayed in the writing, introducing unintended tensions into the collaboration. These findings shed light on the fair assessment and effective promotion of a co-writer's contributions in language diverse settings. In particular, they underscore the necessity of disentangling contributions made to the ideational, expressional, and lexical aspects of the joint writing.

cs.HC↗

arXiv2024

Reassessing Evaluation Functions in Algorithmic Recourse: An Empirical Study from a Human-Centered Perspective

In this study, we critically examine the foundational premise of algorithmic recourse - a process of generating counterfactual action plans (i.e., recourses) assisting individuals to reverse adverse decisions made by AI systems. The assumption underlying algorithmic recourse is that individuals accept and act on recourses that minimize the gap between their current and desired states. This assumption, however, remains empirically unverified. To address this issue, we conducted a user study with 362 participants and assessed whether minimizing the distance function, a metric of the gap between the current and desired states, indeed prompts them to accept and act upon suggested recourses. Our findings reveal a nuanced landscape: participants' acceptance of recourses did not correlate with the recourse distance. Moreover, participants' willingness to act upon recourses peaked at the minimal recourse distance but was otherwise constant. These findings cast doubt on the prevailing assumption of algorithmic recourse research and signal the need to rethink the evaluation functions to pave the way for human-centered recourse generation.

cs.LG↗

arXiv2024

Fair Machine Guidance to Enhance Fair Decision Making in Biased People

Teaching unbiased decision-making is crucial for addressing biased decision-making in daily life. Although both raising awareness of personal biases and providing guidance on unbiased decision-making are essential, the latter topics remains under-researched. In this study, we developed and evaluated an AI system aimed at educating individuals on making unbiased decisions using fairness-aware machine learning. In a between-subjects experimental design, 99 participants who were prone to bias performed personal assessment tasks. They were divided into two groups: a) those who received AI guidance for fair decision-making before the task and b) those who received no such guidance but were informed of their biases. The results suggest that although several participants doubted the fairness of the AI system, fair machine guidance prompted them to reassess their views regarding fairness, reflect on their biases, and modify their decision-making criteria. Our findings provide insights into the design of AI systems for guiding fair decision-making in humans.

cs.HC↗

arXiv2022

Taking a Language Detour: How International Migrants Speaking a Minority Language Seek COVID-Related Information in Their Host Countries

Information seeking is crucial for people's self-care and wellbeing in times of public crises. Extensive research has investigated empirical understandings as well as technical solutions to facilitate information seeking by domestic citizens of affected regions. However, limited knowledge is established to support international migrants who need to survive a crisis in their host countries. The current paper presents an interview study with two cohorts of Chinese migrants living in Japan (N=14) and the United States (N=14). Participants reflected on their information seeking experiences during the COVID pandemic. The reflection was supplemented by two weeks of self-tracking where participants maintained records of their COVIDrelated information seeking practice. Our data indicated that participants often took language detours, or visits to Mandarin resources for information about the COVID outbreak in their host countries. They also made strategic use of the Mandarin information to perform selective reading, cross-checking, and contextualized interpretation of COVID-related information in Japanese or English. While such practices enhanced participants' perceived effectiveness of COVID-related information gathering and sensemaking, they disadvantaged people through sometimes incognizant ways. Further, participants lacked the awareness or preference to review migrant-oriented information that was issued by the host country's public authorities despite its availability. Building upon these findings, we discussed solutions to improve international migrants' COVID-related information seeking in their non-native language and cultural environment. We advocated inclusive crisis infrastructures that would engage people with diverse levels of local language fluency, information literacy, and experience in leveraging public services.

cs.CY↗