arXiv subjects

Nataliia Klievtsova

Publications and source records attributed to Nataliia Klievtsova.

6 recordsLinked to original sources

arXiv2026

Design and Implementation of Agentic Orchestrations and Orchestration of Agents

Agentic Business Process Management has gained momentum recently. The prospect is that the autonomy of AI agents, i.e., predominantly LLM-based agents, can be balanced with a certain level of robustness, tractability, and traceability through a combination with process technology. In this paper, we provide a classification framework for agentic orchestration options along properties such as task specificity, traceability and tractability, autonomy and reactivity, and correctness assurance and present qualitative decision criteria for realizations of different scenarios. We also provide metrics for the quantitative assessment of realization properties and show them through different agentic implementations of a predictive light sensing scenario. Altogether, this work aims at providing properties, criteria, and metrics for the design and implementation of agentic orchestrations and orchestration of agents.

cs.AI↗

arXiv2026

Digital Innovation through Knowledge Processes

The artefact at the intersection of knowledge and process management is the process, which describes how enterprises are generating value. In knowledge management literature the relation of knowledge and processes is discussed, often leading to the definition of knowledge intensive processes, which entail a high level of human involvement. The process management community on the other hand focuses on the formalization of processes as models that can be executed, monitored, and improved. In this paper we explore the relationship of process resources such as data, objects, artefacts and humans, in order to come to more universal definition of knowledge intensive processes. For this purpose, we analyze different patterns that frequently occur in knowledge management processes, how they are represented in process models, and which types of knowledge are represented by them. The results comprise a categorization of process models into 6 categories that allow to easily see the knowledge intensity as well as a collection of common knowledge process patterns. The patterns were derived from a real-world knowledge gathering process, which includes a wide array of patterns and concepts detailed in this paper. We think that a holistic view on knowledge intensive processes, how to model, execute, monitor, and asses their impact, will speed up and improve the quality of digital transformation projects.

cs.SE↗

arXiv2026

Conversational Process Model Redesign

With the recent success of large language models (LLMs), the idea of AI-augmented Business Process Management systems is becoming more feasible. One of their essential characteristics is the ability to be conversationally actionable, allowing humans to interact with the LLM effectively to perform crucial process life cycle tasks such as process model design and redesign. However, most current research focuses on single-prompt execution and evaluation of results, rather than on continuous interaction between the user and the LLM. In this work, we aim to explore the feasibility of using LLMs to empower domain experts in the creation and redesign of process models in an iterative and effective way. The proposed conversational process model redesign (CPMR) approach receives as input a process model and a redesign request by the user in natural language. Instead of just letting the LLM make changes, the LLM is employed to (a) identify process change patterns from literature, (b) re-phrase the change request to be aligned with an expected wording for the identified pattern (i.e., the meaning), and then to (c) apply the meaning of the change to the process model. This multi-step approach allows for explainable and reproducible changes. In order to ensure the feasibility of the CPMR approach, and to find out how well the patterns from literature can be handled by the LLM, we perform an extensive evaluation, also in comparison to a baseline approach without change patterns. The results show that some patterns are hard to understand by LLMs and by users and that clear change descriptions by users are essential. Overall, we recommend a hybrid approach that identifies all used change patterns and then directly applies those patterns that work correctly and for the others derives follow-up questions in order to improve user input.

cs.AI↗

arXiv2025

Agentic Business Process Management: Practitioner Perspectives on Agent Governance in Business Processes

With the rise of generative AI, industry interest in software agents is growing. Given the stochastic nature of generative AI-based agents, their effective and safe deployment in organizations requires robust governance, which can be facilitated by agentic business process management. However, given the nascence of this new-generation agent notion, it is not clear what BPM practitioners consider to be an agent, and what benefits, risks and governance challenges they associate with agent deployments. To investigate how organizations can effectively govern AI agents, we conducted a qualitative study involving semi-structured interviews with 22 BPM practitioners from diverse industries. They anticipate that agents will enhance efficiency, improve data quality, ensure better compliance, and boost scalability through automation, while also cautioning against risks such as bias, over-reliance, cybersecurity threats, job displacement, and ambiguous decision-making. To address these challenges, the study presents six key recommendations for the responsible adoption of AI agents: define clear business goals, set legal and ethical guardrails, establish human-agent collaboration, customize agent behavior, manage risks, and ensure safe integration with fallback options. Additionally, the paper outlines actions to align traditional BPM with agentic AI, including balancing human and agent roles, redefining human involvement, adapting process structures, and introducing performance metrics. These insights provide a practical foundation for integrating AI agents into business processes while preserving oversight, flexibility, and trust.

cs.SE↗

arXiv2025

Privacy and Confidentiality Requirements Engineering for Process Data

The application and development of process mining techniques face significant challenges due to the lack of publicly available real-life event logs. One reason for companies to abstain from sharing their data are privacy and confidentiality concerns. Privacy concerns refer to personal data as specified in the GDPR and have been addressed in existing work by providing privacy-preserving techniques for event logs. However, the concept of confidentiality in event logs not pertaining to individuals remains unclear, although they might contain a multitude of sensitive business data. This work addresses confidentiality of process data based on the privacy and confidentiality engineering method (PCRE). PCRE interactively explores privacy and confidentiality requirements regarding process data with different stakeholders and defines privacy-preserving actions to address possible concerns. We co-construct and evaluate PCRE based on structured interviews with process analysts in two manufacturing companies. PCRE is generic, hence applicable in different application domains. The goal is to systematically scrutinize process data and balance the trade-off between privacy and utility loss.

cs.SE↗

arXiv2024

Conversational Process Modeling: Can Generative AI Empower Domain Experts in Creating and Redesigning Process Models?

AI-driven chatbots such as ChatGPT have caused a tremendous hype lately. For BPM applications, several applications for AI-driven chatbots have been identified to be promising to generate business value, including explanation of process mining outcomes and preparation of input data. However, a systematic analysis of chatbots for their support of conversational process modeling as a process-oriented capability is missing. This work aims at closing this gap by providing a systematic analysis of existing chatbots. Application scenarios are identified along the process life cycle. Then a systematic literature review on conversational process modeling is performed, resulting in a taxonomy of application scenarios for conversational process modeling, including paraphrasing and improvement of process descriptions. In addition, this work suggests and applies an evaluation method for the output of AI-driven chatbots with respect to completeness and correctness of the process models. This method consists of a set of KPIs on a test set, a set of prompts for task and control flow extraction, as well as a survey with users. Based on the literature and the evaluation, recommendations for the usage (practical implications) and further development (research directions) of conversational process modeling are derived.

cs.CL↗