arXiv subjects

Neil Majithia

Publications and source records attributed to Neil Majithia.

2 recordsLinked to original sources

arXiv2026

The CitizenQuery Benchmark: A Novel Dataset and Evaluation Pipeline for Measuring LLM Performance in Citizen Query Tasks

"Citizen queries" are questions asked by an individual about government policies, guidance, and services that are relevant to their circumstances, encompassing a range of topics including benefits, taxes, immigration, employment, public health, and more. This represents a compelling use case for Large Language Models (LLMs) that respond to citizen queries with information that is adapted to a user's context and communicated according to their needs. However, in this use case, any misinformation could have severe, negative, likely invisible ramifications for an individual placing their trust in a model's response. To this effect, we introduce CitizenQuery-UK, a benchmark dataset of 22 thousand pairs of citizen queries and responses that have been synthetically generated from the swathes of public information on $gov.uk$ about government in the UK. We present the curation methodology behind CitizenQuery-UK and an overview of its contents. We also introduce a methodology for the benchmarking of LLMs with the dataset, using an adaptation of FActScore to benchmark 11 models for factuality, abstention frequency, and verbosity. We document these results, and interpret them in the context of the public sector, finding that: (i) there are distinct performance profiles across model families, but each is competitive; (ii) high variance undermines utility; (iii) abstention is low and verbosity is high, with implications on reliability; and (iv) more trustworthy AI requires acknowledged "fallibility" in the way it interacts with users. The contribution of our research lies in assessing the trustworthiness of LLMs in citizen query tasks; as we see a world of increasing AI integration into day-to-day life, our benchmark, built entirely on open data, lays the foundations for better evidenced decision-making regarding AI and the public sector.

cs.CY↗

arXiv2024

Methods to Assess the UK Government's Current Role as a Data Provider for AI

Governments typically collect and steward a vast amount of high-quality data on their citizens and institutions, and the UK government is exploring how it can better publish and provision this data to the benefit of the AI landscape. However, the compositions of generative AI training corpora remain closely guarded secrets, making the planning of data sharing initiatives difficult. To address this, we devise two methods to assess UK government data usage for the training of Large Language Models (LLMs) and 'peek behind the curtain' in order to observe the UK government's current contributions as a data provider for AI. The first method, an ablation study that utilises LLM 'unlearning', seeks to examine the importance of the information held on UK government websites for LLMs and their performance in citizen query tasks. The second method, an information leakage study, seeks to ascertain whether LLMs are aware of the information held in the datasets published on the UK government's open data initiative data$.$gov$.$uk. Our findings indicate that UK government websites are important data sources for AI (heterogenously across subject matters) while data$.$gov$.$uk is not. This paper serves as a technical report, explaining in-depth the designs, mechanics, and limitations of the above experiments. It is accompanied by a complementary non-technical report on the ODI website in which we summarise the experiments and key findings, interpret them, and build a set of actionable recommendations for the UK government to take forward as it seeks to design AI policy. While we focus on UK open government data, we believe that the methods introduced in this paper present a reproducible approach to tackle the opaqueness of AI training corpora and provide organisations a framework to evaluate and maximize their contributions to AI development.

cs.CY↗