Oscar Chen | Searcharxiv

arXiv2026

Governance of AI-Generated Content: A Case Study on Social Media Platforms

Online platforms are seeing increasing amounts of AI-generated content -- text and other forms of media that are made or co-created with generative AI. This trend suggests platforms may need to establish governance frameworks, including policies and enforcement strategies for how users create, post, share, and engage with such content to encourage responsible use. We investigate the governance of AI-generated content across 40 popular social media platforms. Just over two-thirds explicitly describe governance of AI-generated content spanning six themes. Most platforms focus on moderating AI-generated content that violates established content rules and discloses AI-generated content. Fewer platforms -- those that are focused on creativity and knowledge-sharing -- address other issues such as ownership and monetization. Based on these findings, we suggest stakeholders and policymakers develop more direct, comprehensive, and forward-looking AI-generated content governance, as well as tools and education for users about the use of such content.

cs.HC↗

arXiv2025

"I Cannot Write This Because It Violates Our Content Policy": Understanding Content Moderation Policies and User Experiences in Generative AI Products

While recent research has focused on developing safeguards for generative AI (GAI) model-level content safety, little is known about how content moderation to prevent malicious content performs for end-users in real-world GAI products. To bridge this gap, we investigated content moderation policies and their enforcement in GAI online tools -- consumer-facing web-based GAI applications. We first analyzed content moderation policies of 14 GAI online tools. While these policies are comprehensive in outlining moderation practices, they usually lack details on practical implementations and are not specific about how users can aid in moderation or appeal moderation decisions. Next, we examined user-experienced content moderation successes and failures through Reddit discussions on GAI online tools. We found that although moderation systems succeeded in blocking malicious generations pervasively, users frequently experienced frustration in failures of both moderation systems and user support after moderation. Based on these findings, we suggest improvements for content moderation policy and user experiences in real-world GAI products.

cs.HC↗