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Pamela Wisniewski

Publications and source records attributed to Pamela Wisniewski.

At least 19 recordsLinked to original sources
arXiv2025

Analyzing Social Media Claims regarding Youth Online Safety Features to Identify Problem Areas and Communication Gaps

Social media platforms have faced increasing scrutiny over whether and how they protect youth online. While online risks to children have been well-documented by prior research, how social media platforms communicate about these risks and their efforts to improve youth safety have not been holistically examined. To fill this gap, we analyzed N=352 press releases and safety-related blogs published between 2019 and 2024 by four platforms popular among youth: YouTube, TikTok, Meta (Facebook and Instagram), and Snapchat. Leveraging both inductive and deductive qualitative approaches, we developed a comprehensive framework of seven problem areas where risks arise, and a taxonomy of safety features that social media platforms claim address these risks. Our analysis revealed uneven emphasis across problem areas, with most communications focused on Content Exposure and Interpersonal Communication, whereas less emphasis was placed on Content Creation, Data Access, and Platform Access. Additionally, we identified three problematic communication practices related to their described safety features, including discrepancies between feature implementation and availability, unclear or inconsistent explanations of safety feature operation, and a lack of evidence regarding the effectiveness of safety features in mitigating risks once implemented. Based on these findings, we discuss the communication gaps between risks and the described safety features, as well as the tensions in achieving transparency in platform communication. Our analysis of platform communication informs guidelines for responsibly communicating about youth safety features.

cs.HC↗
arXiv2025

Beyond the Legal Lens: A Sociotechnical Taxonomy of Lived Privacy Incidents and Harms

To understand how privacy incidents lead to harms, HCI researchers have historically leveraged legal frameworks. However, these frameworks expect acute, tangible harms and thus may not cover the full range of human experience relevant to modern-day digital privacy. To address this gap, our research builds upon these existing frameworks to develop a more comprehensive representation of people's lived experiences with privacy harms. We analyzed 369 privacy incidents reported by individuals from the general public. We found a broader range of privacy incidents and harms than accounted for in existing legal frameworks. The majority of reported privacy harms were not based on tangible harm, but on fear and loss of psychological safety. We also characterize the actors, motives, and information associated with various incidents. This work contributes a new framework for understanding digital privacy harms that can be utilized both in research and practice.

cs.HC↗
arXiv2025

Focus on the Experts: Co-designing an Augmented Reality Eye-Gaze Tracking System with Surgical Trainees to Improve Endoscopic Instruction

The current apprenticeship model for surgical training requires a high level of supervision, which does not scale well to meet the growing need for more surgeons. Many endoscopic procedures are directly taught in the operating room (OR) while the attending surgeon and trainee operate on patients. The need to prioritize patient care limits the trainees' opportunities to experiment and receive feedback on their performance. Augmented reality (AR) has the potential to increase efficiency in endoscopic surgical training, but additional research is critical to understanding the needs of surgical trainees to inform the design of AR training systems. Therefore, we worked with 18 surgical trainees to understand the strengths, limitations, and unmet needs of their current training environment and to co-design an AR eye-gaze tracking system based on their preferences. Trainees emphasized the need to practice the 2D to 3D mapping needed to properly familiarize oneself with the anatomy of patients to prepare for real surgery. The trainees felt that an AR-based eye gaze tracking system would be a useful supplemental training method that would improve their learning in OR cases without detracting from patient care. To tailor the AR system to their needs, they co-designed features to improve their ability to track the attending surgeon's eye gaze and to provide a real-time, interactive system. Our results are valuable in shaping the endoscopic training modules by generating user-informed guidelines to design future collaborative AR-based eye-gaze tracking systems.

cs.HC↗
arXiv2025

Towards Resilience and Autonomy-based Approaches for Adolescents Online Safety

In this position paper, we discuss the paradigm shift that has emerged in the literature, suggesting to move away from restrictive and authoritarian parental mediation approaches to move toward resilient-based and privacy-preserving solutions to promote adolescents' online safety. We highlight the limitations of restrictive mediation strategies, which often induce a trade-off between teens' privacy and online safety, and call for more teen-centric frameworks that can empower teens to self-regulate while using the technology in meaningful ways. We also present an overview of empirical studies that conceptualized and examined resilience-based approaches to promoting the digital well-being of teens in a way to empower teens to be more resilient.

cs.HC↗
arXiv2025

Evaluating the Impact of Community Oversight for Managing Mobile Privacy and Security

Mobile privacy and security can be a collaborative process where individuals seek advice and help from their trusted communities. To support such collective privacy and security management, we developed a mobile app for Community Oversight of Privacy and Security ("CO-oPS") that allows community members to review one another's apps installed and permissions granted to provide feedback. We conducted a four-week-long field study with 22 communities (101 participants) of friends, families, or co-workers who installed the CO-oPS app on their phones. Measures of transparency, trust, and awareness of one another's mobile privacy and security behaviors, along with individual and community participation in mobile privacy and security co-management, increased from pre- to post-study. Interview findings confirmed that the app features supported collective considerations of apps and permissions. However, participants expressed a range of concerns regarding having community members with different levels of technical expertise and knowledge regarding mobile privacy and security that can impact motivation to participate and perform oversight. Our study demonstrates the potential and challenges of community oversight mechanisms to support communities to co-manage mobile privacy and security.

cs.HC↗
arXiv2025

Examining Caregiving Roles to Differentiate the Effects of Using a Mobile App for Community Oversight for Privacy and Security

We conducted a 4-week field study with 101 smartphone users who self-organized into 22 small groups of family, friends, and neighbors to use ``CO-oPS,'' a mobile app for co-managing mobile privacy and security. We differentiated between those who provided oversight (i.e., caregivers) and those who did not (i.e., caregivees) to examine differential effects on their experiences and behaviors while using CO-oPS. Caregivers reported higher power use, community trust, belonging, collective efficacy, and self-efficacy than caregivees. Both groups' self-efficacy and collective efficacy for mobile privacy and security increased after using CO-oPS. However, this increase was significantly stronger for caregivees. Our research demonstrates how community-based approaches can benefit people who need additional help managing their digital privacy and security. We provide recommendations to support community-based oversight for managing privacy and security within communities of different roles and skills.

cs.HC↗
arXiv2025

How the Internet Facilitates Adverse Childhood Experiences for Youth Who Self-Identify as in Need of Services

Youth implicated in the child welfare and juvenile justice systems, as well as those with an incarcerated parent, are considered the most vulnerable Children in Need of Services (CHINS). We identified 1,160 of these at-risk youth (ages 13-17) who sought support via an online peer support platform to understand their adverse childhood experiences and explore how the internet played a role in providing an outlet for support, as well as potentially facilitating risks. We first analyzed posts from 1,160 youth who self-identified as CHINS while sharing about their adverse experiences. Then, we retrieved all 239,929 posts by these users to identify salient topics within their support-seeking posts: 1) Urges to self-harm due to social drama, 2) desire for social connection, 3) struggles with family, and 4) substance use and sexual risks. We found that the internet often helped facilitate these problems; for example, the desperation for social connection often led to meeting unsafe people online, causing additional trauma. Family members and other unsafe people used the internet to perpetrate cyberabuse, while CHINS themselves leveraged online channels to engage in illegal and risky behavior. Our study calls for tailored support systems that address the unique needs of CHINS to promote safe online spaces and foster resilience to break the cycle of adversity. Empowering CHINS requires amplifying their voices and acknowledging the challenges they face as a result of their adverse childhood experiences.

cs.HC↗
arXiv2025

Teen Talk: The Good, the Bad, and the Neutral of Adolescent Social Media Use

The debate on whether social media has a net positive or negative effect on youth is ongoing. Therefore, we conducted a thematic analysis on 2,061 posts made by 1,038 adolescents aged 15-17 on an online peer-support platform to investigate the ways in which these teens discussed popular social media platforms in their posts and to identify differences in their experiences across platforms. Our findings revealed four main emergent themes for the ways in which social media was discussed: 1) Sharing negative experiences or outcomes of social media use (58%, n = 1,095), 2) Attempts to connect with others (45%, n = 922), 3) Highlighting the positive side of social media use (20%, n = 409), and 4) Seeking information (20%, n = 491). Overall, while sharing about negative experiences was more prominent, teens also discussed balanced perspectives of connection-seeking, positive experiences, and information support on social media that should not be discounted. Moreover, we found statistical significance for how these experiences differed across social media platforms. For instance, teens were most likely to seek romantic relationships on Snapchat and self-promote on YouTube. Meanwhile, Instagram was mentioned most frequently for body shaming, and Facebook was the most commonly discussed platform for privacy violations (mostly from parents). The key takeaway from our study is that the benefits and drawbacks of teens' social media usage can co-exist and net effects (positive or negative) can vary across different teens across various contexts. As such, we advocate for mitigating the negative experiences and outcomes of social media use as voiced by teens, to improve, rather than limit or restrict, their overall social media experience. We do this by taking an affordance perspective that aims to promote the digital well-being and online safety of youth "by design."

cs.HC↗
arXiv2025

Investigating Human-Aligned Large Language Model Uncertainty

Recent work has sought to quantify large language model uncertainty to facilitate model control and modulate user trust. Previous works focus on measures of uncertainty that are theoretically grounded or reflect the average overt behavior of the model. In this work, we investigate a variety of uncertainty measures, in order to identify measures that correlate with human group-level uncertainty. We find that Bayesian measures and a variation on entropy measures, top-k entropy, tend to agree with human behavior as a function of model size. We find that some strong measures decrease in human-similarity with model size, but, by multiple linear regression, we find that combining multiple uncertainty measures provide comparable human-alignment with reduced size-dependency.

cs.CL↗
arXiv2024

Collaborative Human-AI Risk Annotation: Co-Annotating Online Incivility with CHAIRA

Collaborative human-AI annotation is a promising approach for various tasks with large-scale and complex data. Tools and methods to support effective human-AI collaboration for data annotation are an important direction for research. In this paper, we present CHAIRA: a Collaborative Human-AI Risk Annotation tool that enables human and AI agents to collaboratively annotate online incivility. We leveraged Large Language Models (LLMs) to facilitate the interaction between human and AI annotators and examine four different prompting strategies. The developed CHAIRA system combines multiple prompting approaches with human-AI collaboration for online incivility data annotation. We evaluated CHAIRA on 457 user comments with ground truth labels based on the inter-rater agreement between human and AI coders. We found that the most collaborative prompt supported a high level of agreement between a human agent and AI, comparable to that of two human coders. While the AI missed some implicit incivility that human coders easily identified, it also spotted politically nuanced incivility that human coders overlooked. Our study reveals the benefits and challenges of using AI agents for incivility annotation and provides design implications and best practices for human-AI collaboration in subjective data annotation.

cs.HC↗
arXiv2024

Current Trends and Future Directions for Sexual Health Conversational Agents (CAs) for Youth: A Scoping Review

Conversational Agents (CAs, chatbots) are systems with the ability to interact with users using natural human dialogue. While much of the research on CAs for sexual health has focused on adult populations, the insights from such research may not apply to CAs for youth. The study aimed to comprehensively evaluate the state-of-the-art research on sexual health CAs for youth. Following Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines, we synthesized peer-reviewed studies specific to sexual health CAs designed for youth over the past 14 years. We found that most sexual health CAs were designed to adopt the persona of health professionals to provide general sexual and reproductive health information for youth. Text was the primary communication mode in all sexual health CAs, with half supporting multimedia output. Many sexual health CAs employed rule-based techniques to deliver pre-written expert knowledge on sexual health; yet most sexual health CAs did not have the safety features in place. While youth appreciated accessibility to non-judgmental and confidential conversations about sexual health topics, they perceived current sexual health CAs provided limited sexual health information that is not inclusive of sexual and/or gender minorities. Our review brings to light sexual health CAs needing further development and evaluation and we identify multiple important areas for future work. While the new trend of large language models (LLMs) based CAs can make such technologies more feasible, the privacy and safety of the systems should be prioritized. Finally, best practices for risk mitigation and ethical development of sexual health CAs with and for youth are needed.

cs.HC↗
arXiv2024

MicroXercise: A Micro-Level Comparative and Explainable System for Remote Physical Therapy

Recent global estimates suggest that as many as 2.41 billion individuals have health conditions that would benefit from rehabilitation services. Home-based Physical Therapy (PT) faces significant challenges in providing interactive feedback and meaningful observation for therapists and patients. To fill this gap, we present MicroXercise, which integrates micro-motion analysis with wearable sensors, providing therapists and patients with a comprehensive feedback interface, including video, text, and scores. Crucially, it employs multi-dimensional Dynamic Time Warping (DTW) and attribution-based explainable methods to analyze the existing deep learning neural networks in monitoring exercises, focusing on a high granularity of exercise. This synergistic approach is pivotal, providing output matching the input size to precisely highlight critical subtleties and movements in PT, thus transforming complex AI analysis into clear, actionable feedback. By highlighting these micro-motions in different metrics, such as stability and range of motion, MicroXercise significantly enhances the understanding and relevance of feedback for end-users. Comparative performance metrics underscore its effectiveness over traditional methods, such as a 39% and 42% improvement in Feature Mutual Information (FMI) and Continuity. MicroXercise is a step ahead in home-based physical therapy, providing a technologically advanced and intuitively helpful solution to enhance patient care and outcomes.

cs.LG↗
arXiv2024

Co-designing Community-based Sharing of Smarthome Devices for the Purpose of Co-monitoring In-home Emergencies

We conducted 26 co-design interviews with 50 smarthome device owners to understand the perceived benefits, drawbacks, and design considerations for developing a smarthome system that facilitates co-monitoring with emergency contacts who live outside of one's home. Participants felt that such a system would help ensure their personal safety, safeguard from material loss, and give them peace of mind by ensuring quick response and verifying potential threats. However, they also expressed concerns regarding privacy, overburdening others, and other potential threats, such as unauthorized access and security breaches. To alleviate these concerns, participants designed for flexible and granular access control and fail-safe back-up features. Our study reveals why peer-based co-monitoring of smarthomes for emergencies may be beneficial but also difficult to implement. Based on the insights gained from our study, we provide recommendations for designing technologies that facilitate such co-monitoring while mitigating its risks.

cs.HC↗
arXiv2024

CO-oPS: A Mobile App for Community Oversight of Privacy and Security

Smartphone users install numerous mobile apps that require access to different information from their devices. Much of this information is very sensitive, and users often struggle to manage these accesses due to their lack of tech expertise and knowledge regarding mobile privacy. Thus, they often seek help from others to make decisions regarding their mobile privacy and security. We embedded these social processes in a mobile app titled "CO-oPS'' ("Community Oversight for Privacy and Security"). CO-oPS allows trusted community members to review one another's apps installed and permissions granted to those apps. Community members can provide feedback to one another regarding their privacy behaviors. Users are also allowed to hide some of their mobile apps that they do not like others to see, ensuring their personal privacy.

cs.HC↗
arXiv2024

From Parental Control to Joint Family Oversight: Can Parents and Teens Manage Mobile Online Safety and Privacy as Equals?

Our research aims to highlight and alleviate the complex tensions around online safety, privacy, and smartphone usage in families so that parents and teens can work together to better manage mobile privacy and security-related risks. We developed a mobile application ("app") for Community Oversight of Privacy and Security ("CO-oPS") and had parents and teens assess whether it would be applicable for use with their families. CO-oPS is an Android app that allows a group of users to co-monitor the apps installed on one another's devices and the privacy permissions granted to those apps. We conducted a study with 19 parent-teen (ages 13-17) pairs to understand how they currently managed mobile safety and app privacy within their family and then had them install, use, and evaluate the CO-oPS app. We found that both parents and teens gave little consideration to online safety and privacy before installing new apps or granting privacy permissions. When using CO-oPS, participants liked how the app increased transparency into one another's devices in a way that facilitated communication, but were less inclined to use features for in-app messaging or to hide apps from one another. Key themes related to power imbalances between parents and teens surfaced that made co-management challenging. Parents were more open to collaborative oversight than teens, who felt that it was not their place to monitor their parents, even though both often believed parents lacked the technological expertise to monitor themselves. Our study sheds light on why collaborative practices for managing online safety and privacy within families may be beneficial but also quite difficult to implement in practice. We provide recommendations for overcoming these challenges based on the insights gained from our study.

cs.HC↗
arXiv2024

It Takes a Village: A Case for Including Extended Family Members in the Joint Oversight of Family-based Privacy and Security for Mobile Smartphones

We conducted a user study with 19 parent-teen dyads to understand the perceived benefits and drawbacks of using a mobile app that allows them to co-manage mobile privacy, safety, and security within their families. While the primary goal of the study was to understand the use case as it pertained to parents and teens, an emerging finding from our study was that participants found value in extending app use to other family members (siblings, cousins, and grandparents). Participants felt that it would help bring the necessary expertise into their immediate family network and help protect the older adults and children of the family from privacy and security risks. However, participants expressed that co-monitoring by extended family members might cause tensions in their families, creating interpersonal conflicts. To alleviate these concerns, participants suggested more control over the privacy features to facilitate sharing their installed apps with only trusted family members.

cs.HC↗