arXiv subjects

Philippe Laban

Publications and source records attributed to Philippe Laban.

At least 37 records · Page 2Linked to original sources

arXiv2024

Search Engines in an AI Era: The False Promise of Factual and Verifiable Source-Cited Responses

Large Language Model (LLM)-based applications are graduating from research prototypes to products serving millions of users, influencing how people write and consume information. A prominent example is the appearance of Answer Engines: LLM-based generative search engines supplanting traditional search engines. Answer engines not only retrieve relevant sources to a user query but synthesize answer summaries that cite the sources. To understand these systems' limitations, we first conducted a study with 21 participants, evaluating interactions with answer vs. traditional search engines and identifying 16 answer engine limitations. From these insights, we propose 16 answer engine design recommendations, linked to 8 metrics. An automated evaluation implementing our metrics on three popular engines (You.com, Perplexity.ai, BingChat) quantifies common limitations (e.g., frequent hallucination, inaccurate citation) and unique features (e.g., variation in answer confidence), with results mirroring user study insights. We release our Answer Engine Evaluation benchmark (AEE) to facilitate transparent evaluation of LLM-based applications.

cs.IR↗

arXiv2024

MiniCheck: Efficient Fact-Checking of LLMs on Grounding Documents

Recognizing if LLM output can be grounded in evidence is central to many tasks in NLP: retrieval-augmented generation, summarization, document-grounded dialogue, and more. Current approaches to this kind of fact-checking are based on verifying each piece of a model generation against potential evidence using an LLM. However, this process can be very computationally expensive, requiring many calls to a model to check a single response. In this work, we show how to build small fact-checking models that have GPT-4-level performance but for 400x lower cost. We do this by constructing synthetic training data with GPT-4, which involves creating realistic yet challenging instances of factual errors via a structured generation procedure. Training on this data teaches models to check each fact in the claim and recognize synthesis of information across sentences. For evaluation, we unify datasets from recent work on fact-checking and grounding LLM generations into a new benchmark, LLM-AggreFact. Our best system MiniCheck-FT5 (770M parameters) outperforms all systems of comparable size and reaches GPT-4 accuracy. We release LLM-AggreFact, code for data synthesis, and models.

cs.CL↗

arXiv2024

Prompt Leakage effect and defense strategies for multi-turn LLM interactions

Prompt leakage poses a compelling security and privacy threat in LLM applications. Leakage of system prompts may compromise intellectual property, and act as adversarial reconnaissance for an attacker. A systematic evaluation of prompt leakage threats and mitigation strategies is lacking, especially for multi-turn LLM interactions. In this paper, we systematically investigate LLM vulnerabilities against prompt leakage for 10 closed- and open-source LLMs, across four domains. We design a unique threat model which leverages the LLM sycophancy effect and elevates the average attack success rate (ASR) from 17.7% to 86.2% in a multi-turn setting. Our standardized setup further allows dissecting leakage of specific prompt contents such as task instructions and knowledge documents. We measure the mitigation effect of 7 black-box defense strategies, along with finetuning an open-source model to defend against leakage attempts. We present different combination of defenses against our threat model, including a cost analysis. Our study highlights key takeaways for building secure LLM applications and provides directions for research in multi-turn LLM interactions

cs.CR↗

arXiv2024

Summary of a Haystack: A Challenge to Long-Context LLMs and RAG Systems

LLMs and RAG systems are now capable of handling millions of input tokens or more. However, evaluating the output quality of such systems on long-context tasks remains challenging, as tasks like Needle-in-a-Haystack lack complexity. In this work, we argue that summarization can play a central role in such evaluation. We design a procedure to synthesize Haystacks of documents, ensuring that specific \textit{insights} repeat across documents. The "Summary of a Haystack" (SummHay) task then requires a system to process the Haystack and generate, given a query, a summary that identifies the relevant insights and precisely cites the source documents. Since we have precise knowledge of what insights should appear in a haystack summary and what documents should be cited, we implement a highly reproducible automatic evaluation that can score summaries on two aspects - Coverage and Citation. We generate Haystacks in two domains (conversation, news), and perform a large-scale evaluation of 10 LLMs and corresponding 50 RAG systems. Our findings indicate that SummHay is an open challenge for current systems, as even systems provided with an Oracle signal of document relevance lag our estimate of human performance (56\%) by 10+ points on a Joint Score. Without a retriever, long-context LLMs like GPT-4o and Claude 3 Opus score below 20% on SummHay. We show SummHay can also be used to study enterprise RAG systems and position bias in long-context models. We hope future systems can equal and surpass human performance on SummHay.

cs.CL↗

arXiv2024

Embrace Divergence for Richer Insights: A Multi-document Summarization Benchmark and a Case Study on Summarizing Diverse Information from News Articles

Previous research in multi-document news summarization has typically concentrated on collating information that all sources agree upon. However, the summarization of diverse information dispersed across multiple articles about an event remains underexplored. In this paper, we propose a new task of summarizing diverse information encountered in multiple news articles encompassing the same event. To facilitate this task, we outlined a data collection schema for identifying diverse information and curated a dataset named DiverseSumm. The dataset includes 245 news stories, with each story comprising 10 news articles and paired with a human-validated reference. Next, to enable consistent automatic evaluation, we conducted a comprehensive analysis to pinpoint the position and verbosity biases when utilizing Large Language Model (LLM)-based metrics for evaluating the coverage and faithfulness of summaries. Through correlation analyses, we outline the best practices for effectively using automatic LLM-based metrics on the DiverseSumm dataset. Finally, we study how LLMs summarize multiple news articles by analyzing which type of diverse information LLMs are capable of identifying. Our analyses suggest that despite the extraordinary capabilities of LLMs in single-document summarization, the proposed task remains a complex challenge for them mainly due to their limited coverage, with GPT-4 only able to cover under 40% of the diverse information on average.

cs.CL↗

arXiv2024

Art or Artifice? Large Language Models and the False Promise of Creativity

Researchers have argued that large language models (LLMs) exhibit high-quality writing capabilities from blogs to stories. However, evaluating objectively the creativity of a piece of writing is challenging. Inspired by the Torrance Test of Creative Thinking (TTCT), which measures creativity as a process, we use the Consensual Assessment Technique [3] and propose the Torrance Test of Creative Writing (TTCW) to evaluate creativity as a product. TTCW consists of 14 binary tests organized into the original dimensions of Fluency, Flexibility, Originality, and Elaboration. We recruit 10 creative writers and implement a human assessment of 48 stories written either by professional authors or LLMs using TTCW. Our analysis shows that LLM-generated stories pass 3-10X less TTCW tests than stories written by professionals. In addition, we explore the use of LLMs as assessors to automate the TTCW evaluation, revealing that none of the LLMs positively correlate with the expert assessments.

cs.CL↗

arXiv2024

Are You Sure? Challenging LLMs Leads to Performance Drops in The FlipFlop Experiment

The interactive nature of Large Language Models (LLMs) theoretically allows models to refine and improve their answers, yet systematic analysis of the multi-turn behavior of LLMs remains limited. In this paper, we propose the FlipFlop experiment: in the first round of the conversation, an LLM completes a classification task. In a second round, the LLM is challenged with a follow-up phrase like "Are you sure?", offering an opportunity for the model to reflect on its initial answer, and decide whether to confirm or flip its answer. A systematic study of ten LLMs on seven classification tasks reveals that models flip their answers on average 46% of the time and that all models see a deterioration of accuracy between their first and final prediction, with an average drop of 17% (the FlipFlop effect). We conduct finetuning experiments on an open-source LLM and find that finetuning on synthetically created data can mitigate - reducing performance deterioration by 60% - but not resolve sycophantic behavior entirely. The FlipFlop experiment illustrates the universality of sycophantic behavior in LLMs and provides a robust framework to analyze model behavior and evaluate future models.

cs.CL↗

arXiv2023

Next Steps for Human-Centered Generative AI: A Technical Perspective

Through iterative, cross-disciplinary discussions, we define and propose next-steps for Human-centered Generative AI (HGAI). We contribute a comprehensive research agenda that lays out future directions of Generative AI spanning three levels: aligning with human values; assimilating human intents; and augmenting human abilities. By identifying these next-steps, we intend to draw interdisciplinary research teams to pursue a coherent set of emergent ideas in HGAI, focusing on their interested topics while maintaining a coherent big picture of the future work landscape.

cs.HC↗

arXiv2023

Salespeople vs SalesBot: Exploring the Role of Educational Value in Conversational Recommender Systems

Making big purchases requires consumers to research or consult a salesperson to gain domain expertise. However, existing conversational recommender systems (CRS) often overlook users' lack of background knowledge, focusing solely on gathering preferences. In this work, we define a new problem space for conversational agents that aim to provide both product recommendations and educational value through mixed-type mixed-initiative dialog. We introduce SalesOps, a framework that facilitates the simulation and evaluation of such systems by leveraging recent advancements in large language models (LLMs). We build SalesBot and ShopperBot, a pair of LLM-powered agents that can simulate either side of the framework. A comprehensive human study compares SalesBot against professional salespeople, revealing that although SalesBot approaches professional performance in terms of fluency and informativeness, it lags behind in recommendation quality. We emphasize the distinct limitations both face in providing truthful information, highlighting the challenges of ensuring faithfulness in the CRS context. We release our code and make all data available.

cs.CL↗

arXiv2023

Automatic and Human-AI Interactive Text Generation

In this tutorial, we focus on text-to-text generation, a class of natural language generation (NLG) tasks, that takes a piece of text as input and then generates a revision that is improved according to some specific criteria (e.g., readability or linguistic styles), while largely retaining the original meaning and the length of the text. This includes many useful applications, such as text simplification, paraphrase generation, style transfer, etc. In contrast to text summarization and open-ended text completion (e.g., story), the text-to-text generation tasks we discuss in this tutorial are more constrained in terms of semantic consistency and targeted language styles. This level of control makes these tasks ideal testbeds for studying the ability of models to generate text that is both semantically adequate and stylistically appropriate. Moreover, these tasks are interesting from a technical standpoint, as they require complex combinations of lexical and syntactical transformations, stylistic control, and adherence to factual knowledge, -- all at once. With a special focus on text simplification and revision, this tutorial aims to provide an overview of the state-of-the-art natural language generation research from four major aspects -- Data, Models, Human-AI Collaboration, and Evaluation -- and to discuss and showcase a few significant and recent advances: (1) the use of non-retrogressive approaches; (2) the shift from fine-tuning to prompting with large language models; (3) the development of new learnable metric and fine-grained human evaluation framework; (4) a growing body of studies and datasets on non-English languages; (5) the rise of HCI+NLP+Accessibility interdisciplinary research to create real-world writing assistant systems.

cs.CL↗

arXiv2023

Beyond the Chat: Executable and Verifiable Text-Editing with LLMs

Conversational interfaces powered by Large Language Models (LLMs) have recently become a popular way to obtain feedback during document editing. However, standard chat-based conversational interfaces do not support transparency and verifiability of the editing changes that they suggest. To give the author more agency when editing with an LLM, we present InkSync, an editing interface that suggests executable edits directly within the document being edited. Because LLMs are known to introduce factual errors, Inksync also supports a 3-stage approach to mitigate this risk: Warn authors when a suggested edit introduces new information, help authors Verify the new information's accuracy through external search, and allow an auditor to perform an a-posteriori verification by Auditing the document via a trace of all auto-generated content. Two usability studies confirm the effectiveness of InkSync's components when compared to standard LLM-based chat interfaces, leading to more accurate, more efficient editing, and improved user experience.

cs.CL↗

arXiv2023

XGen-7B Technical Report

Large Language Models (LLMs) have become ubiquitous across various domains, transforming the way we interact with information and conduct research. However, most high-performing LLMs remain confined behind proprietary walls, hindering scientific progress. Most open-source LLMs, on the other hand, are limited in their ability to support longer sequence lengths, which is a key requirement for many tasks that require inference over an input context. To address this, we have trained XGen, a series of 7B parameter models on up to 8K sequence length for up to 1.5T tokens. We have also finetuned the XGen models on public-domain instructional data, creating their instruction-tuned counterparts (XGen-Inst). We open-source our models for both research advancements and commercial applications. Our evaluation on standard benchmarks shows that XGen models achieve comparable or better results when compared with state-of-the-art open-source LLMs. Our targeted evaluation on long sequence modeling tasks shows the benefits of our 8K-sequence models over 2K-sequence open-source LLMs.

cs.CL↗

arXiv2023

Marvista: Exploring the Design of a Human-AI Collaborative News Reading Tool

We explore the design of Marvista -- a human-AI collaborative tool that employs a suite of natural language processing models to provide end-to-end support for reading online news articles. Before reading an article, Marvista helps a user plan what to read by filtering text based on how much time one can spend and what questions one is interested to find out from the article. During reading, Marvista helps the user reflect on their understanding of each paragraph with AI-generated questions. After reading, Marvista generates an explainable human-AI summary that combines both AI's processing of the text, the user's reading behavior, and user-generated data in the reading process. In contrast to prior work that offered (content-independent) interaction techniques or devices for reading, Marvista takes a human-AI collaborative approach that contributes text-specific guidance (content-aware) to support the entire reading process.

cs.HC↗

arXiv2023

Did You Read the Instructions? Rethinking the Effectiveness of Task Definitions in Instruction Learning

Large language models (LLMs) have shown impressive performance in following natural language instructions to solve unseen tasks. However, it remains unclear whether models truly understand task definitions and whether the human-written definitions are optimal. In this paper, we systematically study the role of task definitions in instruction learning. We first conduct an ablation analysis informed by human annotations to understand which parts of a task definition are most important, and find that model performance only drops substantially when removing contents describing the task output, in particular label information. Next, we propose an automatic algorithm to compress task definitions to a minimal supporting set of tokens, and find that 60\% of tokens can be removed while maintaining or even improving model performance. Based on these results, we propose two strategies to help models better leverage task instructions: (1) providing only key information for tasks in a common structured format, and (2) adding a meta-tuning stage to help the model better understand the definitions. With these two strategies, we achieve a 4.2 Rouge-L improvement over 119 unseen test tasks.

cs.CL↗

arXiv2023

SWiPE: A Dataset for Document-Level Simplification of Wikipedia Pages

Text simplification research has mostly focused on sentence-level simplification, even though many desirable edits - such as adding relevant background information or reordering content - may require document-level context. Prior work has also predominantly framed simplification as a single-step, input-to-output task, only implicitly modeling the fine-grained, span-level edits that elucidate the simplification process. To address both gaps, we introduce the SWiPE dataset, which reconstructs the document-level editing process from English Wikipedia (EW) articles to paired Simple Wikipedia (SEW) articles. In contrast to prior work, SWiPE leverages the entire revision history when pairing pages in order to better identify simplification edits. We work with Wikipedia editors to annotate 5,000 EW-SEW document pairs, labeling more than 40,000 edits with proposed 19 categories. To scale our efforts, we propose several models to automatically label edits, achieving an F-1 score of up to 70.6, indicating that this is a tractable but challenging NLU task. Finally, we categorize the edits produced by several simplification models and find that SWiPE-trained models generate more complex edits while reducing unwanted edits.

cs.CL↗

arXiv2023

Understanding Factual Errors in Summarization: Errors, Summarizers, Datasets, Error Detectors

The propensity of abstractive summarization models to make factual errors has been studied extensively, including design of metrics to detect factual errors and annotation of errors in current systems' outputs. However, the ever-evolving nature of summarization systems, metrics, and annotated benchmarks makes factuality evaluation a moving target, and drawing clear comparisons among metrics has become increasingly difficult. In this work, we aggregate factuality error annotations from nine existing datasets and stratify them according to the underlying summarization model. We compare performance of state-of-the-art factuality metrics, including recent ChatGPT-based metrics, on this stratified benchmark and show that their performance varies significantly across different types of summarization models. Critically, our analysis shows that much of the recent improvement in the factuality detection space has been on summaries from older (pre-Transformer) models instead of more relevant recent summarization models. We further perform a finer-grained analysis per error-type and find similar performance variance across error types for different factuality metrics. Our results show that no one metric is superior in all settings or for all error types, and we provide recommendations for best practices given these insights.

cs.CL↗

arXiv2023

LLMs as Factual Reasoners: Insights from Existing Benchmarks and Beyond

With the recent appearance of LLMs in practical settings, having methods that can effectively detect factual inconsistencies is crucial to reduce the propagation of misinformation and improve trust in model outputs. When testing on existing factual consistency benchmarks, we find that a few large language models (LLMs) perform competitively on classification benchmarks for factual inconsistency detection compared to traditional non-LLM methods. However, a closer analysis reveals that most LLMs fail on more complex formulations of the task and exposes issues with existing evaluation benchmarks, affecting evaluation precision. To address this, we propose a new protocol for inconsistency detection benchmark creation and implement it in a 10-domain benchmark called SummEdits. This new benchmark is 20 times more cost-effective per sample than previous benchmarks and highly reproducible, as we estimate inter-annotator agreement at about 0.9. Most LLMs struggle on SummEdits, with performance close to random chance. The best-performing model, GPT-4, is still 8\% below estimated human performance, highlighting the gaps in LLMs' ability to reason about facts and detect inconsistencies when they occur.

cs.CL↗

arXiv2023

Designing and Evaluating Interfaces that Highlight News Coverage Diversity Using Discord Questions

Modern news aggregators do the hard work of organizing a large news stream, creating collections for a given news story with tens of source options. This paper shows that navigating large source collections for a news story can be challenging without further guidance. In this work, we design three interfaces -- the Annotated Article, the Recomposed Article, and the Question Grid -- aimed at accompanying news readers in discovering coverage diversity while they read. A first usability study with 10 journalism experts confirms the designed interfaces all reveal coverage diversity and determine each interface's potential use cases and audiences. In a second usability study, we developed and implemented a reading exercise with 95 novice news readers to measure exposure to coverage diversity. Results show that Annotated Article users are able to answer questions 34% more completely than with two existing interfaces while finding the interface equally easy to use.

cs.HC↗