arXiv subjects

Ricarda Anna-Lena Fischer

Publications and source records attributed to Ricarda Anna-Lena Fischer.

3 recordsLinked to original sources

arXiv2026

Crossing Margins: Intersectional Users' Ethical Concerns about Software

Many modern software applications present numerous ethical concerns due to conflicts between users' values and companies' priorities. Intersectional communities, those with multiple marginalized identities, are disproportionately affected by these ethical issues, leading to legal, financial, and reputational consequences for software companies, as well as real-world harm for intersectional users. Historically, the voices of intersectional communities have been systematically marginalized and excluded from contributing their unique perspectives to software design, perpetuating software-related ethical concerns. This work aims to fill the gap in research on intersectional users' software-related perspectives and provide software practitioners with a methodology for analyzing intersectional voices in software ethics discourse. We collected 36,777 posts from over 700 intersectional subreddits discussing software applications and utilized large language models to identify ethical concerns in these posts. We then applied regression models with counterfactual analysis to examine how intersectional identity dimensions shape the amplification or suppression of ethical concern expression across software genres, and conducted a time-series analysis to examine how concern expression varies over time in relation to real-world events. As a case study in the social media domain, we further demonstrate how identified ethical concerns can be prioritized to surface issues warranting timely developer attention, validated against survey-derived ground truth. Together, these analyses form the basis of a nascent feedback-driven framework for assessing whether software systems are meeting the needs of intersectional users.

cs.SE↗

arXiv2025

Who Speaks for Ethics? How Demographics Shape Ethical Advocacy in Software Development

The integration of ethics into software development faces significant challenges due to market fundamentalism in organizational practices, where profit often takes precedence over ethical considerations. Additionally, the critical influence of practitioners' individual backgrounds on ethical decision-making remains underexplored, highlighting a gap in comprehensive research. This is especially essential to understand due to the demographic imbalance in software roles. This study investigates ethical concerns in software development, focusing on how they are perceived, prioritized, and addressed by demographically different practitioners. By surveying 217 software practitioners across diverse roles, industries, and countries, we identify critical barriers to ethical integration and examine practitioners' capacity to mitigate these issues. Our findings reveal pronounced demographic disparities, with marginalized groups - including women, BIPOC, and disabled individuals - reporting ethical concerns at higher frequencies. Notably, marginalized practitioners demonstrated heightened sensitivity to ethical implementation and greater empowerment to address them. However, practitioners overall often lack the support needed to address ethical challenges effectively. These insights underscore the urgent need for reforms in software education and development processes that center on diverse perspectives. Such reforms are essential to advancing ethical integration in software development and ensuring responsible computing practices in an increasingly complex technological landscape.

cs.SE↗

arXiv2021

Does Culture Matter? Impact of Individualism and Uncertainty Avoidance on App Reviews

Mobile applications are often used by an international audience and therefore receive a high daily amount of user reviews from various countries. Previous work found evidence that app store reviews contain helpful information for software evolution processes. However, the cultural diversity of the reviews and its consequences on specific user feedback characteristics has only been researched to a limited extent so far. In this paper, we examine the influence of two cultural dimensions, Individualism and Uncertainty Avoidance on user feedback in Apple app store reviews written in different languages. For this purpose, we collected 647,141 reviews from eight countries and written in five languages over a period of six months. We then used manual content analysis and automated processing to examine a sample of 3,120 reviews. The results show that there is a statistically significant influence of Individualism and Uncertainty Avoidance on user feedback characteristics. The results of this study will help researchers and practitioners to reduce algorithm bias caused by less diversified training and test data and to raise awareness of the importance of analyzing diversified user feedback.

cs.SE↗