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Ronald A. Metoyer

Publications and source records attributed to Ronald A. Metoyer.

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Designing Staged Evaluation Workflows for LLMs: Integrating Domain Experts, Lay Users, and Model-Generated Evaluation Criteria

Large Language Models (LLMs) are increasingly utilized for domain-specific tasks, yet evaluating their outputs remains challenging. A common strategy is to apply evaluation criteria to assess alignment with domain-specific standards, yet little is understood about how criteria differ across sources or where each type is most useful in the evaluation process. This study investigates criteria developed by domain experts, lay users, and LLMs to identify their complementary roles within an evaluation workflow. Results show that experts produce fact-based criteria with long-term value, lay users emphasize usability with a shorter-term focus, and LLMs target procedural checks for immediate task requirements. We also examine how criteria evolve between a priori and a posteriori phases, noting drift across stages as well as convergence in the a posteriori phase. Based on our observations, we propose design guidelines for a staged evaluation workflow combining the complementary strengths of these sources to balance quality, cost, and scalability.

cs.HC

Key Considerations for Domain Expert Involvement in LLM Design and Evaluation: An Ethnographic Study

Large Language Models (LLMs) are increasingly developed for use in complex professional domains, yet little is known about how teams design and evaluate these systems in practice. This paper examines the challenges and trade-offs in LLM development through a 12-week ethnographic study of a team building a pedagogical chatbot. The researcher observed design and evaluation activities and conducted interviews with both developers and domain experts. Analysis revealed four key practices: creating workarounds for data collection, turning to augmentation when expert input was limited, co-developing evaluation criteria with experts, and adopting hybrid expert-developer-LLM evaluation strategies. These practices show how teams made strategic decisions under constraints and demonstrate the central role of domain expertise in shaping the system. Challenges included expert motivation and trust, difficulties structuring participatory design, and questions around ownership and integration of expert knowledge. We propose design opportunities for future LLM development workflows that emphasize AI literacy, transparent consent, and frameworks recognizing evolving expert roles.

cs.HC

Limitations of the LLM-as-a-Judge Approach for Evaluating LLM Outputs in Expert Knowledge Tasks

The potential of using Large Language Models (LLMs) themselves to evaluate LLM outputs offers a promising method for assessing model performance across various contexts. Previous research indicates that LLM-as-a-judge exhibits a strong correlation with human judges in the context of general instruction following. However, for instructions that require specialized knowledge, the validity of using LLMs as judges remains uncertain. In our study, we applied a mixed-methods approach, conducting pairwise comparisons in which both subject matter experts (SMEs) and LLMs evaluated outputs from domain-specific tasks. We focused on two distinct fields: dietetics, with registered dietitian experts, and mental health, with clinical psychologist experts. Our results showed that SMEs agreed with LLM judges 68% of the time in the dietetics domain and 64% in mental health when evaluating overall preference. Additionally, the results indicated variations in SME-LLM agreement across domain-specific aspect questions. Our findings emphasize the importance of keeping human experts in the evaluation process, as LLMs alone may not provide the depth of understanding required for complex, knowledge specific tasks. We also explore the implications of LLM evaluations across different domains and discuss how these insights can inform the design of evaluation workflows that ensure better alignment between human experts and LLMs in interactive systems.

cs.HC