arXiv subjects

Saab Mansour

Publications and source records attributed to Saab Mansour.

At least 19 recordsLinked to original sources

arXiv2026

Data-Driven Persona-Conditioned Agents for A/B Test Simulation

A/B testing is the gold standard for evaluating product changes, but each experiment requires real user traffic, engineering effort, and weeks of measurement. We propose a simulation framework that predicts A/B test outcomes using LLM-powered agents conditioned on data-driven personas grounded in real user behavioral signals. Unlike prior work that relies on synthetic or rule-based personas, our agents are constructed from anonymized behavioral data-activity patterns, engagement signals, and inferred demographics-enabling more faithful population modeling. We frame A/B test simulation as a structured question task and systematically study (i) question design formats, (ii) the impact of persona data source and domain alignment, (iii) the trade-off between per-persona behavioral depth and population diversity, and (iv) efficient population subsampling. On a benchmark of 40 A/B tests spanning two metric types, our best configuration achieves 0.75-0.90 directional accuracy depending on the test metric, demonstrating that data-driven personas are a viable path toward fast, low-cost experiment pre-screening.

cs.AI↗

arXiv2026

Estimating Uncertainty from Reasoning: A Large-Scale Study of Multi- and Crosslingual MCQA Performance in LLMs

Uncertainty estimation (UE) enables LLM-powered systems to recognize when to abstain, yet existing research has predominantly focused on English. We present the first large-scale evaluation of UE methods across 22 languages, spanning high-, mid-, and low-resource settings. Using two human-curated Q&A datasets, we compare open and closed box UE methods (nine in total) across different model sizes and architectures while eliciting long-form reasoning, avoiding LLM-as-a-judge and embedding-based scoring, which can introduce evaluation noise. We report three main actionable findings. First, we find that prompting models to reason in English while keeping questions in low-resource languages substantially improves UE performance, suggesting that comprehension of low-resource languages is largely intact, and that the reliability bottleneck lies in generation rather than understanding. Second, prompting models to reason in English closes the UE performance gap between low and high-resource languages, demonstrating that generation language matters more than the question language. Third, the choice of UE method should depend on model scale: at smaller scales, open-box probability-based methods outperform alternatives; at larger scales, closed-box self-verbalized uncertainty becomes superior. Finally, we provide an analysis of threshold selection for selective prediction, offering guidance on calibrating abstention in multilingual settings.

cs.CL↗

arXiv2026

Cross-Lingual LLM-Judge Transfer via Evaluation Decomposition

As large language models are increasingly deployed across diverse real-world applications, extending automated evaluation beyond English has become a critical challenge. Existing evaluation approaches are predominantly English-focused, and adapting them to other languages is hindered by the scarcity and cost of human-annotated judgments in most languages. We introduce a decomposition-based evaluation framework built around a Universal Criteria Set (UCS). UCS consists of a shared, language-agnostic set of evaluation dimensions, producing an interpretable intermediate representation that supports cross-lingual transfer with minimal supervision. Experiments on multiple faithfulness tasks across languages and model backbones demonstrate consistent improvements over strong baselines without requiring target-language annotations.

cs.CL↗

arXiv2026

RADIUS: Ranking, Distribution, and Significance - A Comprehensive Alignment Suite for Survey Simulation

Simulation of surveys using LLMs is emerging as a powerful application for generating human-like responses at scale. Prior work evaluates survey simulation using metrics borrowed from other domains, which are often ad hoc, fragmented, and non-standardized, leading to results that are difficult to compare. Moreover, existing metrics focus mainly on accuracy or distributional measures, overlooking the critical dimension of ranking alignment. In practice, a simulation can achieve high accuracy while still failing to capture the option most preferred by humans - a distinction that is critical in decision-making applications. We introduce RADIUS, a comprehensive two-dimensional alignment suite for survey simulation that captures: 1) RAnking alignment and 2) DIstribUtion alignment, each complemented by statistical Significance testing. RADIUS highlights the limitations of existing metrics, enables more meaningful evaluation of survey simulation, and provides an open-source implementation for reproducible and comparable assessment.

cs.CL↗

arXiv2026

The Illusion of AI Expertise Under Uncertainty: Navigating Elusive Ground Truth via a Probabilistic Paradigm

Benchmarking the capabilities of AI systems, including Large Language Models (LLMs) and Vision Models, typically ignores the impact of uncertainty in the underlying ground truth answers from experts. This ambiguity is not just limited to human preferences, but is also consequential even in safety critical domains such as medicine where uncertainty is pervasive. In this paper, we introduce a probabilistic paradigm to theoretically explain how high certainty in ground truth answers is almost always necessary for even an expert to achieve high scores, whereas in datasets with high variation in ground truth answers there may be little difference between a random labeller and an expert. This characteristic also manifests when comparing models, where uncertainty obfuscates differences between poor and high performing models. Therefore, ignoring uncertainty in ground truth evaluation data can result in the misleading conclusion that a non-expert has similar performance to that of an expert. Using the probabilistic paradigm, we thus bring forth the concepts of expected accuracy and expected F1 and compare the estimated score an expert human or system can achieve given ground truth answer variability across 6 datasets and 9 models. The results lead to the recommendation that stratification by the probability of the ground truth answer becomes critical when expert performance is relatively low. Under stratified evaluation, performance comparison becomes more reliable in high certainty bins, mitigating the effect of the key confounding factor -- uncertainty.

cs.AI↗

arXiv2025

DeepPersona: A Generative Engine for Scaling Deep Synthetic Personas

Simulating human profiles by instilling personas into large language models (LLMs) is rapidly transforming research in agentic behavioral simulation, LLM personalization, and human-AI alignment. However, most existing synthetic personas remain shallow and simplistic, capturing minimal attributes and failing to reflect the rich complexity and diversity of real human identities. We introduce DEEPPERSONA, a scalable generative engine for synthesizing narrative-complete synthetic personas through a two-stage, taxonomy-guided method. First, we algorithmically construct the largest-ever human-attribute taxonomy, comprising over hundreds of hierarchically organized attributes, by mining thousands of real user-ChatGPT conversations. Second, we progressively sample attributes from this taxonomy, conditionally generating coherent and realistic personas that average hundreds of structured attributes and roughly 1 MB of narrative text, two orders of magnitude deeper than prior works. Intrinsic evaluations confirm significant improvements in attribute diversity (32 percent higher coverage) and profile uniqueness (44 percent greater) compared to state-of-the-art baselines. Extrinsically, our personas enhance GPT-4.1-mini's personalized question answering accuracy by 11.6 percent on average across ten metrics and substantially narrow (by 31.7 percent) the gap between simulated LLM citizens and authentic human responses in social surveys. Our generated national citizens reduced the performance gap on the Big Five personality test by 17 percent relative to LLM-simulated citizens. DEEPPERSONA thus provides a rigorous, scalable, and privacy-free platform for high-fidelity human simulation and personalized AI research.

cs.AI↗

arXiv2025

MDSEval: A Meta-Evaluation Benchmark for Multimodal Dialogue Summarization

Multimodal Dialogue Summarization (MDS) is a critical task with wide-ranging applications. To support the development of effective MDS models, robust automatic evaluation methods are essential for reducing both cost and human effort. However, such methods require a strong meta-evaluation benchmark grounded in human annotations. In this work, we introduce MDSEval, the first meta-evaluation benchmark for MDS, consisting image-sharing dialogues, corresponding summaries, and human judgments across eight well-defined quality aspects. To ensure data quality and richfulness, we propose a novel filtering framework leveraging Mutually Exclusive Key Information (MEKI) across modalities. Our work is the first to identify and formalize key evaluation dimensions specific to MDS. We benchmark state-of-the-art modal evaluation methods, revealing their limitations in distinguishing summaries from advanced MLLMs and their susceptibility to various bias.

cs.CL↗

arXiv2025

Controllable Conversational Theme Detection Track at DSTC 12

Conversational analytics has been on the forefront of transformation driven by the advances in Speech and Natural Language Processing techniques. Rapid adoption of Large Language Models (LLMs) in the analytics field has taken the problems that can be automated to a new level of complexity and scale. In this paper, we introduce Theme Detection as a critical task in conversational analytics, aimed at automatically identifying and categorizing topics within conversations. This process can significantly reduce the manual effort involved in analyzing expansive dialogs, particularly in domains like customer support or sales. Unlike traditional dialog intent detection, which often relies on a fixed set of intents for downstream system logic, themes are intended as a direct, user-facing summary of the conversation's core inquiry. This distinction allows for greater flexibility in theme surface forms and user-specific customizations. We pose Controllable Conversational Theme Detection problem as a public competition track at Dialog System Technology Challenge (DSTC) 12 -- it is framed as joint clustering and theme labeling of dialog utterances, with the distinctive aspect being controllability of the resulting theme clusters' granularity achieved via the provided user preference data. We give an overview of the problem, the associated dataset and the evaluation metrics, both automatic and human. Finally, we discuss the participant teams' submissions and provide insights from those. The track materials (data and code) are openly available in the GitHub repository.

cs.CL↗

arXiv2025

Multilingual Self-Taught Faithfulness Evaluators

The growing use of large language models (LLMs) has increased the need for automatic evaluation systems, particularly to address the challenge of information hallucination. Although existing faithfulness evaluation approaches have shown promise, they are predominantly English-focused and often require expensive human-labeled training data for fine-tuning specialized models. As LLMs see increased adoption in multilingual contexts, there is a need for accurate faithfulness evaluators that can operate across languages without extensive labeled data. This paper presents Self-Taught Evaluators for Multilingual Faithfulness, a framework that learns exclusively from synthetic multilingual summarization data while leveraging cross-lingual transfer learning. Through experiments comparing language-specific and mixed-language fine-tuning approaches, we demonstrate a consistent relationship between an LLM's general language capabilities and its performance in language-specific evaluation tasks. Our framework shows improvements over existing baselines, including state-of-the-art English evaluators and machine translation-based approaches.

cs.CL↗

arXiv2025

PAARS: Persona Aligned Agentic Retail Shoppers

In e-commerce, behavioral data is collected for decision making which can be costly and slow. Simulation with LLM powered agents is emerging as a promising alternative for representing human population behavior. However, LLMs are known to exhibit certain biases, such as brand bias, review rating bias and limited representation of certain groups in the population, hence they need to be carefully benchmarked and aligned to user behavior. Ultimately, our goal is to synthesise an agent population and verify that it collectively approximates a real sample of humans. To this end, we propose a framework that: (i) creates synthetic shopping agents by automatically mining personas from anonymised historical shopping data, (ii) equips agents with retail-specific tools to synthesise shopping sessions and (iii) introduces a novel alignment suite measuring distributional differences between humans and shopping agents at the group (i.e. population) level rather than the traditional "individual" level. Experimental results demonstrate that using personas improves performance on the alignment suite, though a gap remains to human behaviour. We showcase an initial application of our framework for automated agentic A/B testing and compare the findings to human results. Finally, we discuss applications, limitations and challenges setting the stage for impactful future work.

cs.AI↗

arXiv2025

DFlow: Diverse Dialogue Flow Simulation with Large Language Models

Developing language model-based dialogue agents requires effective data to train models that can follow specific task logic. However, most existing data simulation methods focus on increasing diversity in language, topics, or dialogue acts at the utterance level, largely neglecting a critical aspect of task logic diversity at the dialogue level. This paper proposes a novel data simulation method designed to enhance the diversity of synthetic dialogues by focusing on task execution logic. Our method uses LLMs to generate decision tree-structured task plans, which enables the derivation of diverse dialogue trajectories for a given task. Each trajectory, referred to as a "dialog flow", guides the generation of a multi-turn dialogue that follows a unique trajectory. We apply this method to generate a task-oriented dialogue dataset comprising 3,886 dialogue flows across 15 different domains. We validate the effectiveness of this dataset using the next action prediction task, where models fine-tuned on our dataset outperform strong baselines, including GPT-4. Upon acceptance of this paper, we plan to release the code and data publicly.

cs.CL↗

arXiv2025

GLEAN: Active Generalized Category Discovery with Diverse LLM Feedback

Generalized Category Discovery (GCD) is a practical and challenging open-world task that aims to recognize both known and novel categories in unlabeled data using limited labeled data from known categories. Due to the lack of supervision, previous GCD methods face significant challenges, such as difficulty in rectifying errors for confusing instances, and inability to effectively uncover and leverage the semantic meanings of discovered clusters. Therefore, additional annotations are usually required for real-world applicability. However, human annotation is extremely costly and inefficient. To address these issues, we propose GLEAN, a unified framework for generalized category discovery that actively learns from diverse and collaborative LLM feedback. Our approach leverages three different types of LLM feedback to: (1) improve instance-level contrastive features, (2) generate category descriptions, and (3) align uncertain instances with LLM-selected category descriptions. Extensive experiments demonstrate the superior performance of GLEAN over state-of-the-art models across diverse datasets, metrics, and supervision settings. Our code is available at https://github.com/amazon-science/Glean.

cs.CL↗

arXiv2025

MEMERAG: A Multilingual End-to-End Meta-Evaluation Benchmark for Retrieval Augmented Generation

Automatic evaluation of retrieval augmented generation (RAG) systems relies on fine-grained dimensions like faithfulness and relevance, as judged by expert human annotators. Meta-evaluation benchmarks support the development of automatic evaluators that correlate well with human judgement. However, existing benchmarks predominantly focus on English or use translated data, which fails to capture cultural nuances. A native approach provides a better representation of the end user experience. In this work, we develop a Multilingual End-to-end Meta-Evaluation RAG benchmark (MEMERAG). Our benchmark builds on the popular MIRACL dataset, using native-language questions and generating responses with diverse large language models (LLMs), which are then assessed by expert annotators for faithfulness and relevance. We describe our annotation process and show that it achieves high inter-annotator agreement. We then analyse the performance of the answer-generating LLMs across languages as per the human evaluators. Finally we apply the dataset to our main use-case which is to benchmark multilingual automatic evaluators (LLM-as-a-judge). We show that our benchmark can reliably identify improvements offered by advanced prompting techniques and LLMs. Our dataset is available at https://github.com/amazon-science/MEMERAG

cs.CL↗

arXiv2025

Faithful, Unfaithful or Ambiguous? Multi-Agent Debate with Initial Stance for Summary Evaluation

Faithfulness evaluators based on large language models (LLMs) are often fooled by the fluency of the text and struggle with identifying errors in the summaries. We propose an approach to summary faithfulness evaluation in which multiple LLM-based agents are assigned initial stances (regardless of what their belief might be) and forced to come up with a reason to justify the imposed belief, thus engaging in a multi-round debate to reach an agreement. The uniformly distributed initial assignments result in a greater diversity of stances leading to more meaningful debates and ultimately more errors identified. Furthermore, by analyzing the recent faithfulness evaluation datasets, we observe that naturally, it is not always the case for a summary to be either faithful to the source document or not. We therefore introduce a new dimension, ambiguity, and a detailed taxonomy to identify such special cases. Experiments demonstrate our approach can help identify ambiguities, and have even a stronger performance on non-ambiguous summaries.

cs.CL↗

arXiv2025

Hierarchical Multi-field Representations for Two-Stage E-commerce Retrieval

Dense retrieval methods typically target unstructured text data represented as flat strings. However, e-commerce catalogs often include structured information across multiple fields, such as brand, title, and description, which contain important information potential for retrieval systems. We present Cascading Hierarchical Attention Retrieval Model (CHARM), a novel framework designed to encode structured product data into hierarchical field-level representations with progressively finer detail. Utilizing a novel block-triangular attention mechanism, our method captures the interdependencies between product fields in a specified hierarchy, yielding field-level representations and aggregated vectors suitable for fast and efficient retrieval. Combining both representations enables a two-stage retrieval pipeline, in which the aggregated vectors support initial candidate selection, while more expressive field-level representations facilitate precise fine-tuning for downstream ranking. Experiments on publicly available large-scale e-commerce datasets demonstrate that CHARM matches or outperforms state-of-the-art baselines. Our analysis highlights the framework's ability to align different queries with appropriate product fields, enhancing retrieval accuracy and explainability.

cs.IR↗

arXiv2024

CERET: Cost-Effective Extrinsic Refinement for Text Generation

Large Language Models (LLMs) are powerful models for generation tasks, but they may not generate good quality outputs in their first attempt. Apart from model fine-tuning, existing approaches to improve prediction accuracy and quality typically involve LLM self-improvement / self-reflection that incorporate feedback from models themselves. Despite their effectiveness, these methods are hindered by their high computational cost and lack of scalability. In this work, we propose CERET, a method for refining text generations by considering semantic stability, entailment and inter-sample uncertainty measures. Experimental results show that CERET outperforms Self-consistency and Self-rerank baselines consistently under various task setups, by ~1.6% in Rouge-1 for abstractive summarization and ~3.5% in hit rate for question answering. Compared to LLM Self-rerank method, our approach only requires 9.4% of its latency and is more cost-effective.

cs.CL↗

arXiv2024

Structured List-Grounded Question Answering

Document-grounded dialogue systems aim to answer user queries by leveraging external information. Previous studies have mainly focused on handling free-form documents, often overlooking structured data such as lists, which can represent a range of nuanced semantic relations. Motivated by the observation that even advanced language models like GPT-3.5 often miss semantic cues from lists, this paper aims to enhance question answering (QA) systems for better interpretation and use of structured lists. To this end, we introduce the LIST2QA dataset, a novel benchmark to evaluate the ability of QA systems to respond effectively using list information. This dataset is created from unlabeled customer service documents using language models and model-based filtering processes to enhance data quality, and can be used to fine-tune and evaluate QA models. Apart from directly generating responses through fine-tuned models, we further explore the explicit use of Intermediate Steps for Lists (ISL), aligning list items with user backgrounds to better reflect how humans interpret list items before generating responses. Our experimental results demonstrate that models trained on LIST2QA with our ISL approach outperform baselines across various metrics. Specifically, our fine-tuned Flan-T5-XL model shows increases of 3.1% in ROUGE-L, 4.6% in correctness, 4.5% in faithfulness, and 20.6% in completeness compared to models without applying filtering and the proposed ISL method.

cs.CL↗

arXiv2024

MAGID: An Automated Pipeline for Generating Synthetic Multi-modal Datasets

Development of multimodal interactive systems is hindered by the lack of rich, multimodal (text, images) conversational data, which is needed in large quantities for LLMs. Previous approaches augment textual dialogues with retrieved images, posing privacy, diversity, and quality constraints. In this work, we introduce Multimodal Augmented Generative Images Dialogues (MAGID), a framework to augment text-only dialogues with diverse and high-quality images. Subsequently, a diffusion model is applied to craft corresponding images, ensuring alignment with the identified text. Finally, MAGID incorporates an innovative feedback loop between an image description generation module (textual LLM) and image quality modules (addressing aesthetics, image-text matching, and safety), that work in tandem to generate high-quality and multi-modal dialogues. We compare MAGID to other SOTA baselines on three dialogue datasets, using automated and human evaluation. Our results show that MAGID is comparable to or better than baselines, with significant improvements in human evaluation, especially against retrieval baselines where the image database is small.

cs.CL↗