arXiv subjects

Sabid Bin Habib Pias

Publications and source records attributed to Sabid Bin Habib Pias.

3 recordsLinked to original sources

arXiv2024

Building Trust Through Voice: How Vocal Tone Impacts User Perception of Attractiveness of Voice Assistants

Voice Assistants (VAs) are popular for simple tasks, but users are often hesitant to use them for complex activities like online shopping. We explored whether the vocal characteristics like the VA's vocal tone, can make VAs perceived as more attractive and trustworthy to users for complex tasks. Our findings show that the tone of the VA voice significantly impacts its perceived attractiveness and trustworthiness. Participants in our experiment were more likely to be attracted to VAs with positive or neutral tones and ultimately trusted the VAs they found more attractive. We conclude that VA's perceived trustworthiness can be enhanced through thoughtful voice design, incorporating a variety of vocal tones.

cs.HC↗

arXiv2024

The Impact of Perceived Tone, Age, and Gender on Voice Assistant Persuasiveness in the Context of Product Recommendations

Voice Assistants (VAs) can assist users in various everyday tasks, but many users are reluctant to rely on VAs for intricate tasks like online shopping. This study aims to examine whether the vocal characteristics of VAs can serve as an effective tool to persuade users and increase user engagement with VAs in online shopping. Prior studies have demonstrated that the perceived tone, age, and gender of a voice influence the perceived persuasiveness of the speaker in interpersonal interactions. Furthermore, persuasion in product communication has been shown to affect purchase decisions in online shopping. We investigate whether variations in a VA voice's perceived tone, age, and gender characteristics can persuade users and ultimately affect their purchase decisions. Our experimental study showed that participants were more persuaded to make purchase decisions by VA voices having positive or neutral tones as well as middle-aged male or younger female voices. Our results suggest that VA designers should offer users the ability to easily customize VA voices with a range of tones, ages, and genders. This customization can enhance user comfort and enjoyment, potentially leading to higher engagement with VAs. Additionally, we discuss the boundaries of ethical persuasion, emphasizing the importance of safeguarding users' interests against unwarranted manipulation.

cs.HC↗

arXiv2024

The Drawback of Insight: Detailed Explanations Can Reduce Agreement with XAI

With the emergence of Artificial Intelligence (AI)-based decision-making, explanations help increase new technology adoption through enhanced trust and reliability. However, our experimental study challenges the notion that every user universally values explanations. We argue that the agreement with AI suggestions, whether accompanied by explanations or not, is influenced by individual differences in personality traits and the users' comfort with technology. We found that people with higher neuroticism and lower technological comfort showed more agreement with the recommendations without explanations. As more users become exposed to eXplainable AI (XAI) and AI-based systems, we argue that the XAI design should not provide explanations for users with high neuroticism and low technology comfort. Prioritizing user personalities in XAI systems will help users become better collaborators of AI systems.

cs.HC↗