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Sahand Sabour

Publications and source records attributed to Sahand Sabour.

16 recordsLinked to original sources

PatientAct: Theory-Grounded Mental Health Client Simulation

LLM-based simulated clients are increasingly used to train novice counselors, evaluate LLM therapists, and generate synthetic data. However, current simulators produce overly cooperative clients that disclose too readily, accept therapeutic reframes without resistance, and resolve core issues within a single session. We trace these issues to profiles that lack causal depth and behavioral mechanisms that treat all content as equally accessible. We present PatientAct, a framework for client simulation grounded in established clinical theories. Our profiles integrate the 5Ps clinical case formulation, providing causal depth without tying the design to any single therapeutic modality. During simulation, profiles include a dynamic memory layer in which items carry trust thresholds (e.g., symptoms are available early, whereas formative memories require a sustained therapeutic alliance). At each turn, the client's emotional reaction and behavior are modeled before generating a response. If the therapist approaches gated content, PatientAct expresses resistance in terms of quantity, content, and style rather than defaulting to cooperation or a single resistance pattern. We evaluate our framework on 40 clinical situations and demonstrate that it generates diverse profiles with high clinical plausibility. Moreover, PatientAct significantly outperforms the baselines, yielding substantial gains in resistance quality and behavioral realism. Our code and data are publicly available via github.com/Sahandfer/PatientHub.

cs.CL

CandorMD: An AI-Assisted Audio Simulation and Feedback System for Training Clinicians for Medical Error Disclosure

Clinicians are expected to disclose harmful medical errors to patients and families in line with ethical, regulatory, and patient care standards, yet these conversations remain challenging because of their emotional complexity and limited training opportunities. Most physicians still learn primarily through lectures and observation, while static video tools-though available-are underused, lack adaptability across specialties, and deliver delayed, generic feedback. These gaps restrict skill development, reduce self-efficacy, and contribute to avoidance of disclosure conversations, ultimately compromising patient care and eroding trust. To address these needs, we designed CandorMD -- an AI-assisted simulation system that provides real-time practice, actionable feedback, and diverse practice environments tailored to individual learning needs. We conducted semi-structured interviews with physicians, risk managers, patient advocates, and communication experts to understand current practices, identify gaps, and collect feedback on CandorMD. Based on these insights, we present findings and design recommendations for the future of AI-supported medical communication training.

cs.HC

PatientHub: A Unified Framework for Patient Simulation

As Large Language Models increasingly power role-playing applications, simulating patients has become a valuable tool for training counselors and scaling therapeutic assessment. However, prior work remains fragmented: existing approaches rely on incompatible, non-standardized profiles, prompts, and evaluation metrics, hindering reproducibility, fair comparison, and reuse. We introduce PatientHub, a unified and modular framework that standardizes the creation, simulation, and evaluation of LLM-based patients. Our framework provides 16 patient simulators, a graph-based orchestrator for multi-turn, multi-session interactions, and a configurable LLM-as-a-judge evaluator that supports multiple rubric types. Via our command-line interface, users can generate patient profiles, run simulations, and apply rubric-driven evaluation at the turn and session level. To demonstrate PatientHub's utility, we compare several supported simulators under a shared interaction protocol and showcase its extensibility by prototyping a new simulator variant with minimal additional code. By consolidating existing work into a single reproducible pipeline, our framework eliminates much of the infrastructure overhead that currently fragments this research and accelerates the development of new methods. Our code and data are publicly available via https://github.com/Sahandfer/PatientHub.

cs.CL

Free Lunch for User Experience: Crowdsourcing Agents for Scalable User Studies

User studies are central to user experience research, yet recruiting participant is expensive, slow, and limited in diversity. Recent work has explored using Large Language Models as simulated users, but doubts about fidelity have hindered practical adoption. We deepen this line of research by asking whether scale itself can enable useful simulation, even if not perfectly accurate. We introduce Crowdsourcing Simulated User Agents, a method that recruits generative agents from billion-scale profile assets to act as study participants. Unlike handcrafted simulations, agents are treated as recruitable, screenable, and engageable across UX research stages. To ground this method, we demonstrate a game prototyping study with hundreds of simulated players, comparing their insights against a 10-participant local user study and a 20-participant crowdsourcing study with humans. We find a clear scaling effect: as the number of simulated user agents increases, coverage of human findings rises smoothly and plateaus around 90\%. 12.8 simulated agents are as useful as one locally recruited human, and 3.2 agents are as useful as one crowdsourced human. Results show that while individual agents are imperfect, aggregated simulations produce representative and actionable insights comparable to real users. Professional designers further rated these insights as balancing fidelity, cost, time efficiency, and usefulness. Finally, we release an agent crowdsourcing toolkit with a modular open-source pipeline and a curated pool of profiles synced from ongoing simulation research, to lower the barrier for researchers to adopt simulated participants. Together, this work contributes a validated method and reusable toolkit that expand the options for conducting scalable and practical UX studies.

cs.HC

Human Decision-making is Susceptible to AI-driven Manipulation

AI systems are increasingly intertwined with daily life, assisting users with various tasks and guiding decision-making. This integration introduces risks of AI-driven manipulation, where such systems may exploit users' cognitive biases and emotional vulnerabilities to steer them toward harmful outcomes. Through a randomized between-subjects experiment with 233 participants, we examined human susceptibility to such manipulation in financial (e.g., purchases) and emotional (e.g., conflict resolution) decision-making contexts. Participants interacted with one of three AI agents: a neutral agent (NA) optimizing for user benefit without explicit influence, a manipulative agent (MA) designed to covertly influence beliefs and behaviors, or a strategy-enhanced manipulative agent (SEMA) equipped with established psychological tactics, allowing it to select and apply them adaptively during interactions to reach its hidden objectives. By analyzing participants' preference ratings, we found significant susceptibility to AI-driven manipulation. Particularly across both decision-making domains, interacting with the manipulative agents significantly increased the odds of rating hidden incentives higher than optimal options (Financial, MA: OR=5.24, SEMA: OR=7.96; Emotional, MA: OR=5.52, SEMA: OR=5.71) compared to the NA group. Notably, we found no clear evidence that employing psychological strategies (SEMA) was overall more effective than simple manipulative objectives (MA) on our primary outcomes. Hence, AI-driven manipulation could become widespread even without requiring sophisticated tactics and expertise. While our findings are preliminary and derived from hypothetical, low-stakes scenarios, we highlight a critical vulnerability in human-AI interactions, emphasizing the need for ethical safeguards and regulatory frameworks to protect human autonomy.

cs.AI

Enhanced Large Language Models for Effective Screening of Depression and Anxiety

Depressive and anxiety disorders are widespread, necessitating timely identification and management. Recent advances in Large Language Models (LLMs) offer potential solutions, yet high costs and ethical concerns about training data remain challenges. This paper introduces a pipeline for synthesizing clinical interviews, resulting in 1,157 interactive dialogues (PsyInterview), and presents EmoScan, an LLM-based emotional disorder screening system. EmoScan distinguishes between coarse (e.g., anxiety or depressive disorders) and fine disorders (e.g., major depressive disorders) and conducts high-quality interviews. Evaluations showed that EmoScan exceeded the performance of base models and other LLMs like GPT-4 in screening emotional disorders (F1-score=0.7467). It also delivers superior explanations (BERTScore=0.9408) and demonstrates robust generalizability (F1-score of 0.67 on an external dataset). Furthermore, EmoScan outperforms baselines in interviewing skills, as validated by automated ratings and human evaluations. This work highlights the importance of scalable data-generative pipelines for developing effective mental health LLM tools.

cs.CL

EmoBench: Evaluating the Emotional Intelligence of Large Language Models

Recent advances in Large Language Models (LLMs) have highlighted the need for robust, comprehensive, and challenging benchmarks. Yet, research on evaluating their Emotional Intelligence (EI) is considerably limited. Existing benchmarks have two major shortcomings: first, they mainly focus on emotion recognition, neglecting essential EI capabilities such as emotion regulation and thought facilitation through emotion understanding; second, they are primarily constructed from existing datasets, which include frequent patterns, explicit information, and annotation errors, leading to unreliable evaluation. We propose EmoBench, a benchmark that draws upon established psychological theories and proposes a comprehensive definition for machine EI, including Emotional Understanding and Emotional Application. EmoBench includes a set of 400 hand-crafted questions in English and Chinese, which are meticulously designed to require thorough reasoning and understanding. Our findings reveal a considerable gap between the EI of existing LLMs and the average human, highlighting a promising direction for future research. Our code and data are publicly available at https://github.com/Sahandfer/EmoBench.

cs.CL

CharacterGLM: Customizing Chinese Conversational AI Characters with Large Language Models

In this paper, we present CharacterGLM, a series of models built upon ChatGLM, with model sizes ranging from 6B to 66B parameters. Our CharacterGLM is designed for generating Character-based Dialogues (CharacterDial), which aims to equip a conversational AI system with character customization for satisfying people's inherent social desires and emotional needs. On top of CharacterGLM, we can customize various AI characters or social agents by configuring their attributes (identities, interests, viewpoints, experiences, achievements, social relationships, etc.) and behaviors (linguistic features, emotional expressions, interaction patterns, etc.). Our model outperforms most mainstream close-source large langauge models, including the GPT series, especially in terms of consistency, human-likeness, and engagement according to manual evaluations. We will release our 6B version of CharacterGLM and a subset of training data to facilitate further research development in the direction of character-based dialogue generation.

cs.CL

Task-Adaptive Tokenization: Enhancing Long-Form Text Generation Efficacy in Mental Health and Beyond

We propose task-adaptive tokenization as a way to adapt the generation pipeline to the specifics of a downstream task and enhance long-form generation in mental health. Inspired by insights from cognitive science, our task-adaptive tokenizer samples variable segmentations from multiple outcomes, with sampling probabilities optimized based on task-specific data. We introduce a strategy for building a specialized vocabulary and introduce a vocabulary merging protocol that allows for the integration of task-specific tokens into the pre-trained model's tokenization step. Through extensive experiments on psychological question-answering tasks in both Chinese and English, we find that our task-adaptive tokenization approach brings a significant improvement in generation performance while using up to 60% fewer tokens. Preliminary experiments point to promising results when using our tokenization approach with very large language models.

cs.CL

PAL: Persona-Augmented Emotional Support Conversation Generation

Due to the lack of human resources for mental health support, there is an increasing demand for employing conversational agents for support. Recent work has demonstrated the effectiveness of dialogue models in providing emotional support. As previous studies have demonstrated that seekers' persona is an important factor for effective support, we investigate whether there are benefits to modeling such information in dialogue models for support. In this paper, our empirical analysis verifies that persona has an important impact on emotional support. Therefore, we propose a framework for dynamically inferring and modeling seekers' persona. We first train a model for inferring the seeker's persona from the conversation history. Accordingly, we propose PAL, a model that leverages persona information and, in conjunction with our strategy-based controllable generation method, provides personalized emotional support. Automatic and manual evaluations demonstrate that PAL achieves state-of-the-art results, outperforming the baselines on the studied benchmark. Our code and data are publicly available at https://github.com/chengjl19/PAL.

cs.CL

AugESC: Dialogue Augmentation with Large Language Models for Emotional Support Conversation

Crowdsourced dialogue corpora are usually limited in scale and topic coverage due to the expensive cost of data curation. This would hinder the generalization of downstream dialogue models to open-domain topics. In this work, we leverage large language models for dialogue augmentation in the task of emotional support conversation (ESC). By treating dialogue augmentation as a dialogue completion task, we prompt a fine-tuned language model to complete full dialogues from available dialogue posts of various topics, which are then postprocessed based on heuristics. Applying this approach, we construct AugESC, an augmented dataset for the ESC task, which largely extends the scale and topic coverage of the crowdsourced ESConv corpus. Through comprehensive human evaluation, we demonstrate that our approach is superior to strong baselines of dialogue augmentation and that AugESC has comparable dialogue quality to the crowdsourced corpus. We also conduct human interactive evaluation and prove that post-training on AugESC improves downstream dialogue models' generalization ability to open-domain topics. These results suggest the utility of AugESC and highlight the potential of large language models in improving data-scarce dialogue generation tasks.

cs.CL

COKE: A Cognitive Knowledge Graph for Machine Theory of Mind

Theory of mind (ToM) refers to humans' ability to understand and infer the desires, beliefs, and intentions of others. The acquisition of ToM plays a key role in humans' social cognition and interpersonal relations. Though indispensable for social intelligence, ToM is still lacking for modern AI and NLP systems since they cannot access the human mental state and cognitive process beneath the training corpus. To empower AI systems with the ToM ability and narrow the gap between them and humans, in this paper, we propose COKE: the first cognitive knowledge graph for machine theory of mind. Specifically, COKE formalizes ToM as a collection of 45k+ manually verified cognitive chains that characterize human mental activities and subsequent behavioral/affective responses when facing specific social circumstances. In addition, we further generalize COKE using LLMs and build a powerful generation model COLM tailored for cognitive reasoning. Experimental results in both automatic and human evaluation demonstrate the high quality of COKE, the superior ToM ability of COLM, and its potential to significantly enhance social applications.

cs.CL

Chatbots for Mental Health Support: Exploring the Impact of Emohaa on Reducing Mental Distress in China

The growing demand for mental health support has highlighted the importance of conversational agents as human supporters worldwide and in China. These agents could increase availability and reduce the relative costs of mental health support. The provided support can be divided into two main types: cognitive and emotional support. Existing work on this topic mainly focuses on constructing agents that adopt Cognitive Behavioral Therapy (CBT) principles. Such agents operate based on pre-defined templates and exercises to provide cognitive support. However, research on emotional support using such agents is limited. In addition, most of the constructed agents operate in English, highlighting the importance of conducting such studies in China. In this study, we analyze the effectiveness of Emohaa in reducing symptoms of mental distress. Emohaa is a conversational agent that provides cognitive support through CBT-based exercises and guided conversations. It also emotionally supports users by enabling them to vent their desired emotional problems. The study included 134 participants, split into three groups: Emohaa (CBT-based), Emohaa (Full), and control. Experimental results demonstrated that compared to the control group, participants who used Emohaa experienced considerably more significant improvements in symptoms of mental distress. We also found that adding the emotional support agent had a complementary effect on such improvements, mainly depression and insomnia. Based on the obtained results and participants' satisfaction with the platform, we concluded that Emohaa is a practical and effective tool for reducing mental distress.

cs.CL

Rethinking and Refining the Distinct Metric

Distinct-$n$ score\cite{Li2016} is a widely used automatic metric for evaluating diversity in language generation tasks. However, we observed that the original approach for calculating distinct scores has evident biases that tend to assign higher penalties to longer sequences. We refine the calculation of distinct scores by scaling the number of distinct tokens based on their expectations. We provide both empirical and theoretical evidence to show that our method effectively removes the biases existing in the original distinct score. Our experiments show that our proposed metric, \textit{Expectation-Adjusted Distinct (EAD)}, correlates better with human judgment in evaluating response diversity. To foster future research, we provide an example implementation at \url{https://github.com/lsy641/Expectation-Adjusted-Distinct}.

cs.CL

CEM: Commonsense-aware Empathetic Response Generation

A key trait of daily conversations between individuals is the ability to express empathy towards others, and exploring ways to implement empathy is a crucial step towards human-like dialogue systems. Previous approaches on this topic mainly focus on detecting and utilizing the user's emotion for generating empathetic responses. However, since empathy includes both aspects of affection and cognition, we argue that in addition to identifying the user's emotion, cognitive understanding of the user's situation should also be considered. To this end, we propose a novel approach for empathetic response generation, which leverages commonsense to draw more information about the user's situation and uses this additional information to further enhance the empathy expression in generated responses. We evaluate our approach on EmpatheticDialogues, which is a widely-used benchmark dataset for empathetic response generation. Empirical results demonstrate that our approach outperforms the baseline models in both automatic and human evaluations and can generate more informative and empathetic responses.

cs.CL

Towards Emotional Support Dialog Systems

Emotional support is a crucial ability for many conversation scenarios, including social interactions, mental health support, and customer service chats. Following reasonable procedures and using various support skills can help to effectively provide support. However, due to the lack of a well-designed task and corpora of effective emotional support conversations, research on building emotional support into dialog systems remains untouched. In this paper, we define the Emotional Support Conversation (ESC) task and propose an ESC Framework, which is grounded on the Helping Skills Theory. We construct an Emotion Support Conversation dataset (ESConv) with rich annotation (especially support strategy) in a help-seeker and supporter mode. To ensure a corpus of high-quality conversations that provide examples of effective emotional support, we take extensive effort to design training tutorials for supporters and several mechanisms for quality control during data collection. Finally, we evaluate state-of-the-art dialog models with respect to the ability to provide emotional support. Our results show the importance of support strategies in providing effective emotional support and the utility of ESConv in training more emotional support systems.

cs.CL